Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Can't Access Security Type Websites


  • Please log in to reply
3 replies to this topic

#1 vancampr

vancampr

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:09:02 PM

Posted 16 April 2012 - 10:34 AM

I cannot access any websites that deal with security. I noticed the problem first when AVG couldn't access the internet to update itself. Then I figured out that I couldn't access any websites of that type (including microsoft sites and cnet's download.com). I have run a full scan with AVG, Malwarebytes, and SuperAntiSpyware...Everything was ok; SuperAntiSpyware found a bunch of tracking cookies (which I deleted) and three "disable-notify" notifications on my firewall, updates, and antivirus (which I or our IT person had previously set). I have a HijackThis log available if needed.

This is a work computer on a network connected to multiple offices in other locations. I am using Windows XP PRO SP3.

Our IT person is in another office and I would like to figure out if I have some sort of malware...

Thank you!

BC AdBot (Login to Remove)

 


#2 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 52,077 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:11:02 PM

Posted 17 April 2012 - 10:50 AM

Since you say this a work computer and you have an IT department, you need to contact that person.

In most work environments, the IT staff implement specific policies and procedures for the use of computer equipment and related resources. In fact, many companies will require you to read those policies and sign a statement of understanding. These official procedures are designed and implemented to provide security and certain restrictions to protect the network. This allows all users to safely use business resources with minimum risk of malware infection, illegal software, and exposure to inappropriate Internet sites or other prohibited activity. We will not assist with attempts to circumvent those policies or security measures unless the IT staff requests our assistance.

A business/government IT Department generally has established procedures in place to deal with issues and infections on client machines on the network. As such, they may not approve of employees seeking help at an online forum or outside the business office as doing so could interfere or cause problems with their removal methods. Further, the malware you are dealing with may have infected the network and the IT Department needs to be advised right away so they can take the appropriate disinfection measures.

During the malware disinfection process there may be changes made to the computer which can involve uninstalling programs, deleting various files and folders, altering settings and removing system policies. There may be restrictions and modifications deliberately installed on business computers that could be damaged or altered by any actions we take. Since we have no way of knowing for sure if these are actually needed for daily operations, malware issues in these cases should be handled by your own IT Departments in order to avoid any undesirable results.

Our forums are set up to help the home computer user deal with issues and questions relating to personal computers. Many helpers are not familiar with Servers and most of the tools we use are restricted to non-commercial use by their creators. We do not have the staff or resources to deal with numerous client machines or the complexities of network disinfection. We are not equipped to involve ourselves in any legal issues that may arise due to loss of business, financial, confidential information or loss of revenue as a result of malware infection or the disinfection process. In some instances the only option may be to reformat and reinstall the operating system which could result in loss of all data.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#3 vancampr

vancampr
  • Topic Starter

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:09:02 PM

Posted 17 April 2012 - 01:09 PM

Ok, thank you. Our IT person is working on it now. She was unavailable the past few days so I thought I would ask to see if this was a known problem with a solution.

#4 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 52,077 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:11:02 PM

Posted 17 April 2012 - 01:18 PM

You're welcome.

If you were the IT person asking for help or there was no IT person available, then we certainly would try to help. However, when there is such a person it's best to check with them first for the reasons I indicated above. Good luck.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users