Posted 17 April 2012 - 10:50 AM
Since you say this a work computer and you have an IT department, you need to contact that person.
In most work environments, the IT staff implement specific policies and procedures for the use of computer equipment and related resources. In fact, many companies will require you to read those policies and sign a statement of understanding. These official procedures are designed and implemented to provide security and certain restrictions to protect the network. This allows all users to safely use business resources with minimum risk of malware infection, illegal software, and exposure to inappropriate Internet sites or other prohibited activity. We will not assist with attempts to circumvent those policies or security measures unless the IT staff requests our assistance.
A business/government IT Department generally has established procedures in place to deal with issues and infections on client machines on the network. As such, they may not approve of employees seeking help at an online forum or outside the business office as doing so could interfere or cause problems with their removal methods. Further, the malware you are dealing with may have infected the network and the IT Department needs to be advised right away so they can take the appropriate disinfection measures.
During the malware disinfection process there may be changes made to the computer which can involve uninstalling programs, deleting various files and folders, altering settings and removing system policies. There may be restrictions and modifications deliberately installed on business computers that could be damaged or altered by any actions we take. Since we have no way of knowing for sure if these are actually needed for daily operations, malware issues in these cases should be handled by your own IT Departments in order to avoid any undesirable results.
Our forums are set up to help the home computer user deal with issues and questions relating to personal computers. Many helpers are not familiar with Servers and most of the tools we use are restricted to non-commercial use by their creators. We do not have the staff or resources to deal with numerous client machines or the complexities of network disinfection. We are not equipped to involve ourselves in any legal issues that may arise due to loss of business, financial, confidential information or loss of revenue as a result of malware infection or the disinfection process. In some instances the only option may be to reformat and reinstall the operating system which could result in loss of all data.
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