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Mapped Drive Disconnects/Reconnects Repeatedly


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#1 Sissymac

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Posted 16 April 2012 - 09:11 AM

I have an HP Pavilion dv7 laptop running Windows 7 Home Premium. It is connected wirelessly to a home network with 3 other Windows 7 Home Premium machines. There is also an NAS drive on the network. It is used for storage only and does not have an operating system. Recently my laptop was infected by some pretty nasty malware that permanently disabled my security software at the time. I was able to completely remove the malware, however, after several days online with tech support, issues caused by the malware prompted a complete restore of my laptop to, supposedly, factory condition. This was done via the restore feature that HP provided with the laptop. Since then, the only major issue I have is a seemingly random disconnect and reconnect to the mapped NAS drive. Random because there is no set time limit to when it will disconnect/reconnect. My laptop will disconnect from the NAS, then some time later will reconnect. If I attempt to reconnect before it does so on its own. I receive the following message.

An error occurred while reconnecting Z: to \\NAS name\share

Microsoft Windows Network: The local device name is already in use.

This connection has not been restored.

The NAS has a static IP on the network, and no other computers on my network have this issue. Any help would be greatly appreciated. Please note I am a network novice so you may have to dumb your answers down a bit. Thanks!!

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#2 Guest_Xircal_*

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Posted 18 April 2012 - 06:26 AM

Try running this Microsoft "Fixit"

#3 Sissymac

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Posted 18 April 2012 - 09:18 PM

Hi Xircal and thanks!

I have already run the fix-it a couple of times with no luck.

#4 Guest_Xircal_*

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Posted 19 April 2012 - 02:11 AM

Who's the NAS manufacturer? Also, which model is it?

#5 Sissymac

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Posted 19 April 2012 - 06:43 AM

It is a Buffalo Link Station Duo Dual-Drive Shared Storage (NAS) Model #: LS-WX1.0TL/R1

Yesterday, for the first time, my husbands laptop also lost the connection to the NAS, so now I'm thinking it's the drive and not be my laptop causing the problem. He got the same errors and everything that I do when mine disconnects.

#6 Guest_Xircal_*

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Posted 19 April 2012 - 09:41 AM

It is a Buffalo Link Station Duo Dual-Drive Shared Storage (NAS) Model #: LS-WX1.0TL/R1

Yesterday, for the first time, my husbands laptop also lost the connection to the NAS, so now I'm thinking it's the drive and not be my laptop causing the problem. He got the same errors and everything that I do when mine disconnects.

I doubt it somehow. If it disconnects randomly, or you get warnings that the device is already in use, it's more likely that another device like a network printer is using the same IP address which has been assigned to the NAS. Using the printer would cause both the disconnection and the warning that the device is already in use.

#7 coxchris

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Posted 20 April 2012 - 01:24 PM

Miss posted Already Provided information

Edited by coxchris, 20 April 2012 - 01:32 PM.

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#8 Sissymac

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Posted 24 April 2012 - 09:54 PM

I think I might have accidentally stumbled on the solution to my problem. Was trying to get some work done, and every time I attempted to access the drive, BitDefender alerted me that it was blocking a port scan. (First time it's done that.) Once I turned off the block, I connected to my drive with ease and so far, three days and counting, I have not lost the connection. Just today, my husband lost his connection to the drive, went into BitDefender, turned off the port scan block, and the drive immediately reconnected. Assuming this is not a mere coincidence, my concern now is whether allowing port scans may cause a security issue, and if so, is there a way to allow a port scan from the drive while still blocking others.

#9 Guest_Xircal_*

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Posted 25 April 2012 - 01:47 AM

I think I might have accidentally stumbled on the solution to my problem. Was trying to get some work done, and every time I attempted to access the drive, BitDefender alerted me that it was blocking a port scan. (First time it's done that.) Once I turned off the block, I connected to my drive with ease and so far, three days and counting, I have not lost the connection. Just today, my husband lost his connection to the drive, went into BitDefender, turned off the port scan block, and the drive immediately reconnected. Assuming this is not a mere coincidence, my concern now is whether allowing port scans may cause a security issue, and if so, is there a way to allow a port scan from the drive while still blocking others.

No cause for concern. Although hackers regularly scan for unpatched vulnerabilities, they scan a whole IP block which will contain several thousand IP addresses of which one of them will be yours. As long as your system is fully patched, you don't have to worry.

I'd suggest installing Secunia's free Personal Software Inspector (PSI) which checks for vulnerabilities and updates them automatically to give yourself peace of mind.

#10 Sissymac

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Posted 26 April 2012 - 06:50 AM

Thanks for your help Xircal!

#11 Guest_Xircal_*

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Posted 26 April 2012 - 07:07 AM

You're welcome.




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