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ZeroAccess rootkit - - hidden files/folders, Smart HDD, Google redirect, IE windows/pages opening by themselves


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45 replies to this topic

#1 Angela12345

Angela12345

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Posted 16 April 2012 - 03:09 AM

Broni sent me here from the Am I Infected? forum. Here is a link to the thread in that forum with very detailed info on what popups and errors I am getting ... http://www.bleepingcomputer.com/forums/topic416436.html. I think this has been going on since last fall - may be the same problem from the beginning of that thread? The most recent information is in posts from yesterday on that thread.

Some of the things may be fixed or only fixed temporarily, because they seem to keep on coming back. Basically, we are having hidden files and folders, problems opening and working with Firefox Chrome and IE and pages waaaaaay slow to load (oops, I erroneously called it Opera in the other thread), windows for IE opening up on their own even when not using IE (like All Allergies or Hollyscoop.com or Facebook login or Twitter login screens), Google redirects to random spam websites, tons of different error popup messages, shortcuts for 'System Check' and 'SMART_HDD' appeared on desktop, laptop freezing/locking up.

Also, I did not post on that thread, but a couple other things I have noticed ... when opening Chrome, we get popup 'Windows Security Alert. To help protect your computer, Windows Firewall has blocked some features of this program. Do you want to keep blocking this program? Google Chrome. Keep Blocking - Unblock - Ask Me Later'. This message has never come up before yesterday evening that I know of. Another new thing (that I may have done when I was running the various scanning softwares???? possibly a setting I changed in Spybot?) .... when opening IE, it says 'Add-ons disabled. Internet Explorer is currently running with add-ons disabled. etc etc'. This message has also never come up before yesterday evening that I know of.

Before posting, I tried running Ad-Aware, Spybot, Malwarebytes, SUPERAntiSpyware. I have run them several times - tried them in regular and in safe mode. Also used unhide so I could access the files/folders that I needed (and may have screwed myself up because I thought unhide had locked up so I ended it before it was finished. Then later, when Spybot ran it said did I want to delete temp files so Spybot scan speed would increase, which I said yes to. I didn't realize the start menu was saved to Temp/smtmp and I think Spybot deleted the full backup files - then the files became hidden again, and now the folders are listed for the Start Menu, but they are almost all empty (no shortcuts)).

I was able to run the Logs successfully *I think*. There were a few issues ... the DDS instructions say the scan should not take longer than 3 minutes to complete, however, it took 14 minutes. I was literally taking a screenshot & was ready to close it down when the logs finally opened. The 3 minute time shows in the picture on the posting preparation guide step 7 and also on the actual DDS program. May be a good idea to edit the instructions in case other people run into the same thing with it taking much longer than stated.

I had several issues with GMER ... when I double-clicked on the gmer.exe program to open it, I got a popup error msg 'LoadDriver("C:\DOCUME~1\Art\LOCALS~1\Temp\fxldrpow.sys") error 0xC000010E: Cannot create a stable subkey under a volatile parent key.', however the GMER program did open .... next, the GMER log settings screen did not look as pictured. I did not have the option to uncheck them because most of the boxes were greyed out. The only ones that were not greyed out (and were pre-checked) were services, registry, files C:, and ADS. I went ahead and ran it anyway even though my settings did not look the same as the picture in the posting preparation guide. .... finally, while it was running I got an error msg in the bottom right corner of the computer screen that faded away after a few seconds 'smer.exe - Corrupt File. The file or directory C:\$Mft is corrupt and unreadable. Please run the Chkdsk utility,'. It looks like GMER did show there are hidden processes on this computer, eeeek !

Hopefully I am pasting and attaching the files you want pasted and attached correctly. I found it a bit confusing because some places it says attach, and others it says do not attach, and others it says attach only if asked.

See logs below and attached .....


.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_30
Run by Art at 1:18:13 on 2012-04-16
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3037.2293 [GMT -4:00]
.
AV: Lavasoft Ad-Watch Live! Anti-Virus *Disabled/Updated* {A1C4F2E0-7FDE-4917-AFAE-013EFC3EDE33}
AV: avast! antivirus 4.8.1356 [VPS 091129-1] *Disabled/Outdated* {7591DB91-41F0-48A3-B128-1A293FD8233D}
.
============== Running Processes ===============
.
C:\WINDOWS\system32\ibmpmsvc.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
C:\Program Files\Intel\WiFi\bin\S24EvMon.exe
svchost.exe
C:\WINDOWS\System32\svchost.exe -k eapsvcs
svchost.exe
C:\WINDOWS\System32\svchost.exe -k dot3svc
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Lenovo\ATK Hotkey\GFNEXSrv.exe
C:\Program Files\Lenovo\ATK Hotkey\LFKAS.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Lenovo\NPDIRECT\TPFNF7SP.exe
C:\WINDOWS\system32\TpShocks.exe
C:\Program Files\Lenovo\HOTKEY\LVOSDSVC.exe
C:\PROGRA~1\ThinkPad\UTILIT~1\EzEjMnAp.Exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\Common Files\Lenovo\Scheduler\scheduler_proxy.exe
C:\Program Files\ThinkVantage\AMSG\Amsg.exe
C:\PROGRA~1\Lenovo\LENOVO~2\LPMGR.exe
svchost.exe
C:\PROGRA~1\Lenovo\LENOVO~2\LPMLCHK.exe
C:\Program Files\Lenovo\ATK Hotkey\LCONTROL.exe
C:\Program Files\Lenovo\HOTKEY\TPONSCR.exe
C:\Program Files\Lenovo\ATK Hotkey\LFKA.exe
C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
C:\Program Files\Lenovo\Zoom\TpScrex.exe
C:\Program Files\ThinkPad\ConnectUtilities\AcPrfMgrSvc.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\ThinkPad\ConnectUtilities\ACTray.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\ThinkPad\ConnectUtilities\ACWLIcon.exe
C:\Program Files\Lenovo\Client Security Solution\cssauth.exe
C:\Program Files\Zune\ZuneLauncher.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\AIM\aim.exe
C:\Program Files\Windows Media Player\WMPNSCFG.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Intel\WiFi\bin\EvtEng.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\Common Files\InterVideo\RegMgr\iviRegMgr.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Motorola\MotoHelper\MotoHelperService.exe
C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe
C:\Program Files\Motorola\MotoHelper\MotoHelperAgent.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
c:\Program Files\Common Files\Lenovo\tvt_reg_monitor_svc.exe
C:\WINDOWS\System32\TPHDEXLG.exe
C:\Program Files\Lenovo\Rescue and Recovery\rrpservice.exe
C:\Program Files\Lenovo\Rescue and Recovery\rrservice.exe
c:\Program Files\Common Files\Lenovo\Scheduler\tvtsched.exe
C:\Program Files\Lenovo\Rescue and Recovery\UpdateMonitor.exe
c:\WINDOWS\system32\ZuneBusEnum.exe
C:\Program Files\ThinkPad\Utilities\PWMDBSVC.EXE
C:\Program Files\ThinkPad\ConnectUtilities\AcSvc.exe
c:\program files\lenovo\system update\suservice.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Lenovo\Client Security Solution\password_manager.exe
C:\Program Files\ThinkPad\ConnectUtilities\SvcGuiHlpr.exe
C:\WINDOWS\system32\rundll32.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = about:blank
uInternet Settings,ProxyOverride = *.local;192.168.*.*
BHO: vShare Plugin: {043c5167-00bb-4324-af7e-62013faedacf} - c:\program files\vshare\vshare_toolbar.dll
BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 6.0\acrobat\activex\AcroIEHelper.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: AcroIEToolbarHelper Class: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\adobe\acrobat 6.0\acrobat\AcroIEFavClient.dll
BHO: Office Document Cache Handler: {b4f3a835-0e21-4959-ba22-42b3008e02ff} - c:\progra~1\micros~2\office14\URLREDIR.DLL
BHO: Windows Live Toolbar Helper: {bdbd1dad-c946-4a17-adc1-64b5b4ff55d0} - c:\program files\windows live toolbar\msntb.dll
BHO: 1 (0x1) - No File
BHO: IePasswordManagerHelper Class: {bf468356-bb7e-42d7-9f15-4f3b9bcfced2} - c:\program files\lenovo\client security solution\tvtpwm_ie_com.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Windows Live Toolbar: {bdad1dad-c946-4a17-adc1-64b5b4ff55d0} - c:\program files\windows live toolbar\msntb.dll
TB: vShare Plugin: {043c5167-00bb-4324-af7e-62013faedacf} - c:\program files\vshare\vshare_toolbar.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\adobe\acrobat 6.0\acrobat\AcroIEFavClient.dll
EB: Adobe PDF: {182ec0be-5110-49c8-a062-beb1d02a220b} - c:\program files\adobe\acrobat 6.0\acrobat\AcroIEFavClient.dll
uRun: [Aim] "c:\program files\aim\aim.exe" /d locale=en-US
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [SUPERAntiSpyware] c:\program files\superantispyware\SUPERAntiSpyware.exe
uRun: [eddfbfbdabecefaedct] "c:\documents and settings\all users\application data\eddfbfbdabecefaedct.exe"
mRun: [SynTPLpr] c:\program files\synaptics\syntp\SynTPLpr.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [TPFNF7] c:\program files\lenovo\npdirect\TPFNF7SP.exe /r
mRun: [<NO NAME>]
mRun: [TpShocks] TpShocks.exe
mRun: [TPHOTKEY] c:\program files\lenovo\hotkey\LVOSDSVC.exe
mRun: [EZEJMNAP] c:\progra~1\thinkpad\utilit~1\EzEjMnAp.Exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [TVT Scheduler Proxy] c:\program files\common files\lenovo\scheduler\scheduler_proxy.exe
mRun: [RoxWatchTray] "c:\program files\common files\roxio shared\10.0\sharedcom\RoxWatchTray10.exe"
mRun: [AMSG] c:\program files\thinkvantage\amsg\Amsg.exe /startup
mRun: [LPManager] c:\progra~1\lenovo\lenovo~2\LPMGR.exe
mRun: [LPMailChecker] c:\progra~1\lenovo\lenovo~2\LPMLCHK.exe
mRun: [LCONTROL] "c:\program files\lenovo\atk hotkey\LCONTROL.exe"
mRun: [LFKA] "c:\program files\lenovo\atk hotkey\LFKA.exe"
mRun: [PWRMGRTR] rundll32 c:\progra~1\thinkpad\utilit~1\PWRMGRTR.DLL,PwrMgrBkGndMonitor
mRun: [BLOG] rundll32 c:\progra~1\thinkpad\utilit~1\BatLogEx.DLL,StartBattLog
mRun: [ACTray] c:\program files\thinkpad\connectutilities\ACTray.exe
mRun: [ACWLIcon] c:\program files\thinkpad\connectutilities\ACWLIcon.exe
mRun: [cssauth] "c:\program files\lenovo\client security solution\cssauth.exe" silent
mRun: [avast!] c:\progra~1\alwils~1\avast4\ashDisp.exe
mRun: [Zune Launcher] "c:\program files\zune\ZuneLauncher.exe"
mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\AppleSyncNotifier.exe
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [mumservice] c:\program files\motorola\software update\mumservice.exe
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
IE: &Windows Live Search - c:\program files\windows live toolbar\msntb.dll/search.htm
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office10\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0030-ABCDEFFEDCBC} - c:\program files\java\jre6\bin\jp2iexp.dll
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
IE: {F4F55DC8-0B69-4DFE-BA94-CB677B88B2A3} - {F4F55DC8-0B69-4DFE-BA94-CB677B88B2A3} - c:\program files\lenovo\client security solution\tvtpwm_ie_com.dll
LSP: mswsock.dll
Trusted Zone: 1sourcehr.com\service
DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} - hxxp://appldnld.apple.com.edgesuite.net/content.info.apple.com/QuickTime/qtactivex/qtplugin.cab
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1254368332281
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_30-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0030-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_30-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_30-windows-i586.cab
DPF: {D4003189-95B1-4A2F-9A87-F2B03665960D} - hxxp://www.vexcast.com/download/vexcast.cab
TCP: DhcpNameServer = 207.69.188.186 207.69.188.187
TCP: Interfaces\{4646AA6F-E763-48C0-BFCA-FE5604721230} : DhcpNameServer = 207.69.188.186 207.69.188.187
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - c:\program files\common files\microsoft shared\office14\MSOXMLMF.DLL
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} -
Handler: vsharechrome - {3F3A4B8A-86FC-43A4-BB00-6D7EBE9D4484} - c:\program files\vshare\vshare_toolbar.dll
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.DLL
Notify: ACNotify - ACNotify.dll
Notify: igfxcui - igfxdev.dll
Notify: tpfnf2 - c:\program files\lenovo\hotkey\notifyf2.dll
Notify: tphotkey - c:\program files\lenovo\hotkey\tphklock.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL
LSA: Notification Packages = scecli ACGina
Hosts: 94.63.147.16 www.google.com
Hosts: 94.63.147.17 www.bing.com
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\art\application data\mozilla\firefox\profiles\2nvmnti6.default\
FF - prefs.js: browser.search.selectedEngine - Google
FF - prefs.js: browser.startup.homepage - about:blank
FF - prefs.js: keyword.URL - hxxp://vshare.toolbarhome.com/search.aspx?srch=ku&q=
FF - plugin: c:\progra~1\micros~2\office14\NPAUTHZ.DLL
FF - plugin: c:\program files\google\update\1.3.21.79\npGoogleUpdate3.dll
FF - plugin: c:\program files\microsoft silverlight\4.0.60831.0\npctrlui.dll
FF - plugin: c:\program files\veetle\player\npvlc.dll
FF - plugin: c:\program files\veetle\plugins\npVeetle.dll
.
============= SERVICES / DRIVERS ===============
.
R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2009-9-30 64512]
R0 TPDIGIMN;TPDIGIMN;c:\windows\system32\drivers\ApsHM86.sys [2008-5-14 19496]
R1 aswSP;avast! Self Protection;c:\windows\system32\drivers\aswSP.sys [2009-9-30 114768]
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2011-7-22 12880]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2011-7-12 67664]
R1 tvtumon;tvtumon;c:\windows\system32\drivers\tvtumon.sys [2008-5-9 46144]
R2 !SASCORE;SAS Core Service;c:\program files\superantispyware\SASCore.exe [2011-8-11 116608]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2009-9-30 20560]
R2 LFKAS;Service of LFKA;c:\program files\lenovo\atk hotkey\LFKAS.exe [2009-9-30 208896]
R2 MotoHelper;MotoHelper Service;c:\program files\motorola\motohelper\MotoHelperService.exe [2011-8-10 227184]
R2 Power Manager DBC Service;Power Manager DBC Service;c:\program files\thinkpad\utilities\PWMDBSVC.exe [2009-9-30 94208]
R2 TVT Backup Protection Service;TVT Backup Protection Service;c:\program files\lenovo\rescue and recovery\rrpservice.exe [2008-5-14 520192]
R2 TVT_UpdateMonitor;TVT Windows Update Monitor;c:\program files\lenovo\rescue and recovery\UpdateMonitor.exe [2008-5-9 253952]
R3 IntcHdmiAddService;Intel® High Definition Audio HDMI Service;c:\windows\system32\drivers\IntcHdmi.sys [2009-9-30 110080]
S2 avast! Antivirus;avast! Antivirus;c:\program files\alwil software\avast4\ashServ.exe [2009-9-30 138680]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-10-10 136176]
S2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2011-8-18 2152152]
S2 Roxio Upnp Server 10;Roxio Upnp Server 10;c:\program files\roxio\digital home 10\RoxioUpnpService10.exe [2008-4-25 362992]
S2 RoxLiveShare10;LiveShare P2P Server 10;c:\program files\common files\roxio shared\10.0\sharedcom\RoxLiveShare10.exe [2008-4-25 309744]
S2 RoxWatch10;Roxio Hard Drive Watcher 10;c:\program files\common files\roxio shared\10.0\sharedcom\RoxWatch10.exe [2008-4-25 166384]
S2 SessionLauncher;SessionLauncher;c:\docume~1\admini~1\locals~1\temp\dx9\sessionlauncher.exe --> c:\docume~1\admini~1\locals~1\temp\dx9\SessionLauncher.exe [?]
S2 vet-filt;Symwsc;c:\windows\system32\svchost.exe -k netsvcs [2006-4-30 14336]
S3 avast! Mail Scanner;avast! Mail Scanner;c:\program files\alwil software\avast4\ashMaiSv.exe [2009-9-30 254040]
S3 avast! Web Scanner;avast! Web Scanner;c:\program files\alwil software\avast4\ashWebSv.exe [2009-9-30 352920]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2010-10-10 136176]
S3 motccgp;Motorola USB Composite Device Driver;c:\windows\system32\drivers\motccgp.sys [2011-10-19 20480]
S3 motccgpfl;MotCcgpFlService;c:\windows\system32\drivers\motccgpfl.sys [2011-10-19 8320]
S3 motport;Motorola USB Diagnostic Port;c:\windows\system32\drivers\motport.sys [2011-10-19 24064]
S3 osppsvc;Office Software Protection Platform;c:\program files\common files\microsoft shared\officesoftwareprotectionplatform\OSPPSVC.EXE [2010-1-9 4640000]
S3 PSI;PSI;c:\windows\system32\drivers\psi_mf.sys [2010-7-7 14904]
S3 Roxio UPnP Renderer 10;Roxio UPnP Renderer 10;c:\program files\roxio\digital home 10\RoxioUPnPRenderer10.exe [2008-4-25 313840]
S3 RoxMediaDB10;RoxMediaDB10;c:\program files\common files\roxio shared\10.0\sharedcom\RoxMediaDB10.exe [2008-4-25 1120752]
.
=============== Created Last 30 ================
.
2012-04-15 16:21:31 90112 ----a-w- c:\documents and settings\all users\application data\eddfbfbdabecefaedct.exe
2012-04-13 10:39:38 0 --sha-w- c:\windows\system32\dds_trash_log.cmd
2012-03-20 17:52:47 37027 ------w- c:\windows\atmoUn.exe
2012-03-20 17:52:44 -------- d-----w- c:\program files\Viewpoint
2012-03-20 17:52:44 -------- d-----w- c:\documents and settings\all users\application data\Viewpoint
.
==================== Find3M ====================
.
2012-04-04 19:56:40 22344 ----a-w- c:\windows\system32\drivers\mbam.sys
2012-03-01 11:01:32 916992 ----a-w- c:\windows\system32\wininet.dll
2012-03-01 11:01:32 43520 ------w- c:\windows\system32\licmgr10.dll
2012-03-01 11:01:32 1469440 ------w- c:\windows\system32\inetcpl.cpl
2012-02-29 18:10:05 60304 ------w- c:\documents and settings\art\g2mdlhlpx.exe
2012-02-29 14:10:16 177664 ----a-w- c:\windows\system32\wintrust.dll
2012-02-29 14:10:16 148480 ------w- c:\windows\system32\imagehlp.dll
2012-02-29 12:17:40 385024 ------w- c:\windows\system32\html.iec
2012-02-22 17:33:00 414368 ------w- c:\windows\system32\FlashPlayerCPLApp.cpl
2012-02-14 16:09:44 1070352 ----a-w- c:\windows\system32\MSCOMCTL.OCX
2012-02-03 09:22:18 1860096 ------w- c:\windows\system32\win32k.sys
2012-02-02 19:19:02 102248 ------w- c:\documents and settings\art\GoToAssistDownloadHelper.exe
2012-02-01 20:56:50 850 ------w- c:\documents and settings\all users\application data\yguqaaa.tmp
2012-02-01 20:56:22 827 ------w- c:\documents and settings\all users\application data\vguqaaa.tmp
2012-02-01 20:55:02 850 ------w- c:\documents and settings\all users\application data\xguqaaa.tmp
2012-02-01 20:54:14 825 ------w- c:\documents and settings\all users\application data\wguqaaa.tmp
2012-02-01 19:31:22 838 ------w- c:\documents and settings\all users\application data\uguqaaa.tmp
2012-01-31 21:33:21 858 ------w- c:\documents and settings\all users\application data\xibtaaa.tmp
2012-01-31 21:33:21 853 ------w- c:\documents and settings\all users\application data\yibtaaa.tmp
2012-01-31 21:33:21 837 ------w- c:\documents and settings\all users\application data\wibtaaa.tmp
2012-01-31 21:33:20 862 ------w- c:\documents and settings\all users\application data\uibtaaa.tmp
2012-01-31 21:33:20 822 ------w- c:\documents and settings\all users\application data\vibtaaa.tmp
2012-01-31 19:32:38 882 ------w- c:\documents and settings\all users\application data\ojetaaa.tmp
2012-01-31 19:31:49 855 ------w- c:\documents and settings\all users\application data\qjetaaa.tmp
2012-01-31 19:30:53 822 ------w- c:\documents and settings\all users\application data\sjetaaa.tmp
2012-01-31 19:27:46 862 ------w- c:\documents and settings\all users\application data\rjetaaa.tmp
2012-01-30 22:31:09 814 ------w- c:\documents and settings\all users\application data\pjetaaa.tmp
.
============= FINISH: 1:30:39.37 ===============

Attached File  attach.txt   25.94KB   3 downloads
Attached File  ark.txt   262.56KB   0 downloads


edit: I discovered another thing the computer is doing ... when I try to log into Facebook from this computer using Chrome, I get the following SSL Error message that I have never gotten before ...
The site's security certificate is signed using a weak signature algorithm!
You attempted to reach www.facebook.com, but the server presented a certificate signed using a weak signature algorithm. This means that the security credentials the server presented could have been forged, and the server may not be the server you expected (you may be communicating with an attacker).
You should not proceed, especially if you have never seen this warning before for this site.
Proceed anyway Back to safety

Attached File  SSL Error.jpg   75.5KB   4 downloads

edit: Just found another thing that is not working correctly ... of the emails coming into Microsoft Outlook 2010, one of them is setup as Microsoft Exchange and is showing disconnected and last updated 4-13-12. It will not send/receive from that account, so have not gotten any emails since last week. There are also 2 Gmail accounts coming into Outlook as IMAP/SMTP that are both showing connected and working fine, just like normal. When we try to connect using IE or Chrome to the remote aaccess of the email account, it gives a weak signature algorithm message like above with Facebook.

Edited by Angela12345, 16 April 2012 - 03:22 PM.


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#2 gringo_pr

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Posted 17 April 2012 - 12:10 AM

Hello and Welcome to Bleeping Computer!!

My name is Gringo and I'll be glad to help you with your computer problems.

I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of us

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the Watch Topic Button, select Immediate Notification, and click on Proceed. This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of hartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

Security Check

  • Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.



Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links.
Link 1
Link 2
Link 3
1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you recieve an error "Illegal operation attempted on a registery key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo
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#3 Angela12345

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Posted 17 April 2012 - 08:07 AM

Good morning ! I will start working on your logs now. Will post as soon as the are done running. Thank you for your help !!

P.S. I assume, unless you say otherwise, that all instructions are to be run in regular winodows, not safe mode. Is that correct ?

Edited by Angela12345, 17 April 2012 - 08:14 AM.


#4 gringo_pr

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Posted 17 April 2012 - 08:13 AM

No problem - I may be a little later in replying I will be going to sleep in less than an hour




gringo
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#5 Angela12345

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Posted 17 April 2012 - 09:14 AM

Wow, up all night ? I hope you sleep well.

I ran Security Check. It gets to the screen where it reads **Preparing Done!** and then an Error message pops up that reads ... 'netsh.exe. - Entry Point Not Found. The procedure entry point MigrateWinsockConfiguration could not be located in the dynamic link library MSWSOCK.dll.'.

Also while it is running the preparing portion of the program, right before I get the error message popup and*Preparing Done*, a little icon pops up in the lower right hand corner near the time/date (the system tray?) for a second. When I hover over it, it reads Objlist.exe.

Attached File  objlist 4-17-12.jpg   8.03KB   0 downloads

Results of screen317's Security Check version 0.99.32
Windows XP Service Pack 3 x86
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:

Windows Security Center service is not running! This report may not be accurate!
Windows Firewall Enabled!
avast! Antivirus
Antivirus out of date! (On Access scanning disabled!)
```````````````````````````````
Anti-malware/Other Utilities Check:

Ad-Aware
MVPS Hosts File
SpywareBlaster 4.6
Spybot - Search & Destroy
SUPERAntiSpyware
Secunia PSI
Java™ 6 Update 30
Java version out of date!
Adobe Flash Player 11.0.1.152
Mozilla Firefox (8.0.)
````````````````````````````````
Process Check:
objlist.exe by Laurent

Ad-Aware AAWService.exe
Ad-Aware AAWTray.exe
Alwil Software Avast4 aswUpdSv.exe
``````````End of Log````````````

Edited by Angela12345, 17 April 2012 - 09:21 AM.


#6 Angela12345

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Posted 17 April 2012 - 11:25 AM

Combo fix has been running for a little over one hour so far. All I have showing is the black box that says attempting to create a system restore point. After that came up, it did give me the message about needing to install the Microsoft Windows Recovery Console. I clicked yes about 45 minutes ago. That message went away after I clicked yes and there has been no further change or messages since then. It never said it was successfully installed and it has not moved on to scanning for infected files. P.S. I did do the step where I closed or disabled the firewalls and spyware utilities.

Edit: It has been 2 hours since I started combo fix and it is still has not given me the message that the Recovery Console was successfully installed. Also it has not moved past the attempting to create System Restore point screen.

I was reading the combo fix instructions page. It says ... "Please note, that once you start ComboFix you should not click anywhere on the ComboFix window as it can cause the program to stall. In fact, when ComboFix is running, do not touch your computer at all". I have not clicked anywhere near the combo fix screen or even clicked at all anywhere on the computer, except the Yes box (I am replying right now from the iPad, not the infected computer).

However, this ThinkPad laptop is set so that after a certain amount of time, it will go to screen saver. I have wiggled the TrackPoint button to bring it out of screen saver a couple times while I have been waiting for the Recovery Console message to see if it has appeared yet. If you think this has stalled combo fix, I can set the computer so that it will not go to screensaver at all, so I will not have to even wriggle the TrackPoint to see the screen. (I do not have the version of TrackPoint where you can also use it to click. You must click a separate button in order to click on this laptop)

I do realize you are sleeping and will not be able to reply until later. :)

Update: it has now been 4 hours and still hung up on this screen.
FYI: I started a thread on another forum asking general questions about how long it normally takes ComboFix to run ... http://www.bleepingcomputer.com/forums/topic450441.html

Edited by Angela12345, 17 April 2012 - 02:40 PM.


#7 gringo_pr

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Posted 17 April 2012 - 04:44 PM

Hello


I am back - did my sleeping , picked up the kids and the food is on the stove!!

Ok stop combofix if it is still stuck

and lets try this, I want you to run combofix in safe mode but it is very important that when combofix reboots the computer for you to direct it back into safe mode so it can finish the scan.

Boot into Safe Mode

Reboot your computer in Safe Mode.
  • If the computer is running, shut down Windows, and then turn off the power.
  • Wait 30 seconds, and then turn the computer on.
  • Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
  • Ensure that the Safe Mode option is selected.
  • Press Enter. The computer then begins to start in Safe mode.
  • Login on your usual account.

after combofix has finished its scan please post the report back here.

Gringo
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#8 Angela12345

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Posted 17 April 2012 - 08:12 PM

Sorry for the delay in responding. You posted right when I went outside to mow the grass. I'm back now too and have had dinner !!

So ... Stop CF by just clicking the X in the upper right corner ? The other option is to click the symbol in the upper left corner and choosing close from the CF drop down menu ? Or am I over thinking this ? LOL. Boot it into regular safe mode, not safe mode with networking, correct ?

Also, I got 2 more popup / Error messages while I was outside ....
Webpage Error
Do you want to debug the webpage ?
This webpage contains errors that might prevent it from displaying or working correctly. If you are not testing this webpage, click No.
Two choice blocks to check or uncheck ... Do not show this message again ... Use the built-in script debugger in Internet Explorer
Yes No
In a script block ... Line: 507 Error: 'Lightbox.imageArray[...].0' is null or not an object.

The 2nd one is the same as above, except in the script block it says .. Line: 62 Error: 'gkMegaMenuMoo' is undefined

I assume I should just click the X in the upper right corner to close this and not make any of the choices and not click yes or no.

Edit: now have a 3rd popup ... Windows explorer has encountered a problem and needs to close ... I did open explorer to screen print the above 2 error messages, but had already closed it myself, it was several minutes before that message came up.

Edited by Angela12345, 17 April 2012 - 08:28 PM.


#9 gringo_pr

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Posted 17 April 2012 - 08:38 PM

Go ahead and restart the computer and then run the other programs listed


gringo
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#10 Angela12345

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Posted 17 April 2012 - 09:11 PM

Wasn't really sure what your last response meant. Closed popups and ComboFix. Kinda panicking a bit here ... computer will not boot into safe mode. It hangs up while loading the drivers. The last one on the list is Mup.sys. What should I do now ?

Edit: Crisis "sort of" averted. Somehow the computer finished booting. BUT it did not boot into Safe Mode. It opened into regular Windows by itself somehow.

Edited by Angela12345, 17 April 2012 - 09:18 PM.


#11 gringo_pr

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Posted 17 April 2012 - 09:23 PM

Hello


I want you to run these and we will try combo later

tdsskiller:

Please read carefully and follow these steps.
  • Download TDSSKiller and save it to your Desktop.
  • doubleclick on TDSSKiller.exe to run the application, then on Start Scan.
  • If an infected file is detected, the default action will be Cure, click on Continue.
  • If a suspicious file is detected, the default action will be Skip, click on Continue.
  • It may ask you to reboot the computer to complete the process. Click on Reboot Now.
  • If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.
  • If a reboot is required, the report can also be found in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste the contents of that file here.

Please download aswMBR to your desktop.
  • Double click the aswMBR.exe icon to run it
  • it will ask to download extra definitions - ALLOW IT
  • Click the Scan button to start the scan
  • On completion of the scan, click the save log button, save it to your desktop and post it in your next reply.

If you have any problems running either one come back and let me know

please reply with the reports from TDSSKiller and aswMBR
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#12 Angela12345

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Posted 17 April 2012 - 09:36 PM

TDSSKiller will not run. Should I go ahead with aswMBR ?

#13 gringo_pr

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Posted 17 April 2012 - 09:56 PM

Hello

I would like you to run this tool for me - fixTDSS

download it to your desktop and start the program

Follow the prompts and Ok any security prompts

when it is complete it will say the infection was cleared or no infection was found - let me know what it says

after it is complete I want you to restart the computer and try to rerun TDSSKiller for me and send me the report

Gringo
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#14 Angela12345

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Posted 17 April 2012 - 11:04 PM

Warning: this is a long one ....

I downloaded and started fixTDSS. It was only 1-2 prompts into the program when it asked me to restart windows. fixTDSS did not complete and it did not tell me if it found an infection. I clicked yes to allow windows to restart. As it was restarting, a blue screen appeared for a second and then it went to an Error screen that looks similar to the safe mode screen (when you hit F8) which gave me the option to start in safe mode, last known good configuration, or start normally. I chose start normally several times but each time the blue screen would appear for a moment, then I would go back to the error screen. Finally I tried choosing safe mode. Ironically the computer started in safe mode this time, when it wouldn't before when we were trying to !!! Unless this is part of the virus and it is a fake safe mode screen ??

I grabbed my camera and was able to take pictures of the screens as they came across. Here is what they said :

Blue screen that flashes for a moment ....
A problem has been detected and windows has been shut down to prevent damage to your computer.

If this is the first time you've seen this Stop error screen, restart your computer. If this screen appears again, follow these steps:

Check to be sure you have adequate disk space. If a driver is identified in the stop message, disable the driver or check with the manufacturer for driver updates. Try changing video adapters.

Check with your hardware vendor for any BIOS updates. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Optins, and then select Safe Mode.

Technical Information:

*** STOP: 0x0000007E (0x0000004, 0x9DA56F8B, 0xBA4CF4AC, 0xBA4CF1A8)

And how do they ever expect us to be able to read all of that in the split second that it flashes on the screen ?!?!?!


Error Screen that looks similar to normal F8 Safe Mode screen ...
We apologize for the inconvenience, but Windows did not start successfully. A recent hardware or software change might have caused this.

If your computer stopped responding, restarted unexpectedly, or was automatically shut down to protect your files and folders, choose Last Good Configuration to revert to the most recent settings that worked.

If a previous startup attempt was interrupted due to a power failure or because the Power or Reset button was pressed, or if you aren't sure what caused the problem, choose Start Windows Normally.

Safe Mode
Safe Mode with Networking
Safe mode with Command Prompt

Last Known Good Configuration (your most recent settings that worked)

Start Windows Normally

Use the up and down arrow keys to move the highlight to your choice.
Seconds until Windows starts: 25 ... Then it counts down to 1

Edited by Angela12345, 17 April 2012 - 11:19 PM.


#15 gringo_pr

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Posted 17 April 2012 - 11:19 PM

rerun tdsskiller now in safe mode



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