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Conflicting software?


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#1 dark messenger

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Posted 16 April 2012 - 01:52 AM

So I've bought a nice new computer, Win7 64bit OS... And with the motherboard instalation disks was some trial internet security suites, I chose trend micro internet security, I like(d) the software, plus my dad has a license with 1 more computer allowed on it - Serial didnt work, but thats not the issue. When Installing Trend Micro IS, it told me that MBAM was conflicting and to uninstall.. Which I did, and then promptly re-installed MBAM.. That was a few days ago now, and I was messing around, and I noticed Trend Micro IS was turned off.. So it turned it on, and it just hangs at "starting up" or whatever, in the sys tray. I think to my self, stuff this, I'll get avast av (got as far as downloading the setup, thats it), and use windows fw. Off to add/remove.... uninstall also hangs... Use Trend Micro's Diagnostic tool kit to uninstall - Success! Please restart... Restart... Hangs at the windows logo.. So I press the little restart button on the tower, and windows says windows couldnt load last time, and advised to run repair, so I run repair, suggests that I use sys restore, so I do, restart the computer, and obviously, Trend Micro IS is still there.. I repeated this several times before coming here :)

Any ideas/help would be nice :)

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#2 quietman7

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Posted 16 April 2012 - 12:13 PM

You can try using OPSWAT's AppRemover - supported applications list.

BTW, if any conflicts between Malwarebytes and another security program are reported, suggested solutions are usually provided in the Common Issues, Questions, and their Solutions, FAQs thread. See Section F - Trend Internet Security Pro.
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#3 dark messenger

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Posted 16 April 2012 - 10:59 PM

Thanks for the links, OPSWAT got rid of the program, and I couldnt follow the suggested solutions link as my Trend Micro would just hang on loading.

Cheers :)

#4 quietman7

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Posted 17 April 2012 - 06:02 AM

You're welcome.
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