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Windows hanging up. Black screen on power up now


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#1 Dborns

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Posted 15 April 2012 - 11:28 AM

HP Pavilion running Vista 32 bit. Last night I shut my laptop down normally, but when I fired it up this morning I'm having issues. The first time I turned it on, my desktop came on, but it hung there. When I clicked on the windows button, a pop up came up that showed "Windows Explorer not responding" and to end session or cancel. Hitting either tab did nothing. I could move the mouse, but nothing was happening. This lasted probably 10 minutes before I just shut it off. This happened a few times before I removed the battery and let it sit for a few minutes. Turning it back on got the same results. My desktop showed up, but it won't go past that.
I've removed the battery a few times with no results. I can get into safe mode and I ran Ccleaner, avast, and MBAM. I also checked "Problem Reports and Solutions" and see five "NAupdate Service Hang Reports" this morning. I don't know if that has anything to do with it, but it sure does seem like something is hanging up on me.

Any suggestions?

Edited by hamluis, 16 April 2012 - 09:22 PM.
Moved from Vista to Am I Infected.


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#2 kisk

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Posted 16 April 2012 - 04:27 PM

I'll try this one out.. What were the results of Malwarebytes?

Please download TDSSKiller and run it in safe mode since you can't access anything else:
http://support.kaspersky.com/downloads/utils/tdsskiller.zip

In TDSSKillers's extra options, check the option to detect the TDLFS file system.
After the scan has finished, TDSSKiller will give a default actions if anything is found. Keep these default actions and hit "Continue".

TDSSKiller will create a log file in C:\ ... please post the contents of the log.

Edited by kisk, 16 April 2012 - 05:50 PM.

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#3 kisk

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Posted 16 April 2012 - 06:07 PM

Also,

Download the program MBRCheck:
http://ad13.geekstogo.com/MBRCheck.exe

This app will tell us if your MBR has a known hash code.
After the app has run, it will place a log file on your desktop named "MBRCheck_[date-time].txt"
Post the contents of this log.
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