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sound problem in windows 7


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#1 shilo2

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Posted 14 April 2012 - 07:08 AM

no sound at all,speaker icon has big red x ,says output device detected.upgraded reciently to asus p8h67-m pro/csm and intel I52500k.was working fine then one day no sound.updated all drivers.
in device manager under high definition audio controller it says this device cannot start(code 10)
any help with this will be greatly apprecieated

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#2 dnthns87

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Posted 14 April 2012 - 07:17 AM

Ok first can you confirm the windows audio service is running?

Try right clicking on the speaker icon and click volume control options and make sure you have the right one selected

#3 shilo2

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Posted 14 April 2012 - 01:27 PM

theres nothing there to pick from,sound devices box is empty

#4 skeogh

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Posted 16 April 2012 - 04:37 AM

Had the same problem with hp630 and wasn`t able to downgrade to xp which seems like the only answer I could find I`m afraid.

#5 Queen-Evie

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Posted 16 April 2012 - 11:29 AM

Try this:

In Device Manager/Sound, Video and Game Controllers highlight, then RIGHT click the device. You will be presented with several options.

Choose Uninstall. You do not have to delete the driver so make sure that box is UNCHECKED.

Choose OK. The device will uninstall.

Reboot your computer, go to your desktop.

Windows will find the device and reinstall it. After the process is completed see if you have sound.

If that doesn't work you can, if you want to, try it again WITH deleting the drivers.

Windows will attempt to find the drivers when the computer is rebooted. If it can't find them you will have to get them from the motherboard manufacturer site OR use the motherboard disk if you have one.

It would be a good idea to find the driver file first and save it to your computer before uninstalling if you don't have a disk.

#6 shilo2

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Posted 17 April 2012 - 05:56 AM

tried all that and still no sound.any other suggestions

#7 Queen-Evie

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Posted 17 April 2012 - 10:04 AM

no sound at all,speaker icon has big red x ,says output device detected.upgraded reciently to asus p8h67-m pro/csm and intel I52500k.was working fine then one day no sound.updated all drivers.
in device manager under high definition audio controller it says this device cannot start(code 10)
any help with this will be greatly apprecieated


Did you UNINSTALL the sound drivers before you updated or any other time?

http://www.windowsanswers.net/articles/fix-code10?tid=code10devicecannotstart

Common causes of Code 10 errors...

The driver is out-of-date.

The driver is missing.

The driver is corrupt.

A previous attempt to update the driver failed.

The device is not configured as the default device.

The device is not plugged in correctly or all the way. (my note: this applies to separate devices, not ones that are on-board)

The device is damaged.


You could try a system restore to a time just before the issue began which may or may not work.

How recent was the upgrade to the asus p8h67-m pro/csm? It is possible that the motherboard sound device went bad. If, affter exhausting all possibilities and no solution works, this may very well be the case.

If the MB is under warranty you could check into replacing it. Or you could go buy a separate sound card (you can get one that doesn't cost a lot) and install it. If it is not under warranty a sound card is a lot cheaper than buying a new motherboard just so you can have sound.

If you do go the card route, check places in your area that sell them to compare brands and cost. In addition to retail stores call some computer shops and ask if they cards in your budget range.

Edited by Queen-Evie, 17 April 2012 - 12:21 PM.


#8 shilo2

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Posted 17 April 2012 - 03:11 PM

its been a few weeks now my restore time wont work
my upgrade is only is only about a month old,i bought cpu new but motherboard was used and the guy i bought it off said it should be under warranty still.

#9 everready

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Posted 17 April 2012 - 04:13 PM

Hello shilo2,

Just a thought, have you been in the BIOS lately. If I disable my Audio Controller in BIOS I get a red x over the notification area sound icon as well.

Your BIOS has the HD Audio Controller setting under Onboard Devices Configuration.

Edited by everready, 17 April 2012 - 04:13 PM.


#10 shilo2

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Posted 19 April 2012 - 10:06 AM

tried that no luck at all if i reformatted would that make any difference?gotta try something

#11 Queen-Evie

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Posted 19 April 2012 - 10:11 AM

A format might work if the sound device isn't dead. The only way to find out is to do it.

#12 coxchris

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Posted 19 April 2012 - 10:37 AM

http://windows.microsoft.com/en-US/windows/help/no-sound-in-windows

Can you pleas run the 2 Microsoft Fix it applications located on Step 2

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#13 shilo2

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Posted 21 April 2012 - 07:19 AM

tried step2 still no sound

#14 Queen-Evie

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Posted 21 April 2012 - 11:11 AM

Open up Control Panel.

Click Sound.

When Sound opens, Playback tab.

In an empty space in the Playback panel RIGHT click.

Are Show Disable Devices and Show Disconnected Devices checked? If not, check them.

If any other devices are listed RIGHT click on the device and ENABLE.

See if you have sound. This is a long shot but something to check.

If those 2 items are already checked, you won't have to do anything because there will be no more devices to show.

At this point, unless someone else has something to suggest, I am leaning towards the sound device on your motherboard is dead, especially since the MB you purchased was a used one.

Edited by Queen-Evie, 21 April 2012 - 11:45 AM.


#15 cryptodan

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Posted 21 April 2012 - 12:25 PM

Right click on the device in device Manager go to Properties then go to Details Tab, under that use the drop down menu to select hardwareid's then post those ID's. You could simply be installing the wrong drivers.




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