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BSOD after power failure


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9 replies to this topic

#1 utti

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Posted 14 April 2012 - 01:45 AM

Hello,

Win 7 Ultimate installed in x64 mode.
Gigabyte GA-P55A-UD3 (rev. 1.0)
Nvidia 8400GS
8GB RAM
1GB Samsung 7200RPM disk
Lynx TWO soundcard

After a power failure, system won't boot. Initial boot screen saying to run "Startup Repair" results in 0xc000000e error. Option to "Boot Normally" results in drivers loading into memory (splash screen is disabled) but then results in a BSOD that's so short it's impossible to see what it says.

Ran install DVD with the BCD rebuild commands from here:

http://support.microsoft.com/kb/927392

No change.

Thanks.

Edited by utti, 14 April 2012 - 12:01 PM.


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#2 utti

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Posted 14 April 2012 - 02:46 AM

Also have run chkdsk on the disk. No errors.

Edited by utti, 14 April 2012 - 12:01 PM.


#3 AustrAlien

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Posted 14 April 2012 - 07:06 AM

Also have run chkdsk on the disk. No errors.

Run chkdsk /r on the Windows system drive.
  • Does Windows load normally now?
If attempting to start Windows normally still results in a BSOD & restart ...
On the Advanced Options Menu, choose to "Disable automatic restart on system failure" and press <ENTER>
When the system fails, you will be able to read the BSOD error message:

Posted Image

Record the error message details (contained in the areas outlined in red, in the above example image), and post in your reply.

Edit: Please edit your first post and remove the FRST log that you attached. Otherwise the topic will not be allowed to remain in the Win7 forum area.

Edited by AustrAlien, 14 April 2012 - 07:09 AM.

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#4 AustrAlien

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Posted 14 April 2012 - 07:23 AM

If running chkdsk /r is not successful and you still cannot load Windows ...

From the attached report:

Attention: Could not load system hive.ERROR: The configuration registry database is corrupt.


Firstly, test the hard drive to ensure that it is not damaged (instructions below).

Then boot from the Win7 DVD and perform a Windows System Restore, to restore the registry hives. That should enable you to successfully start Windows again.

==============
Test the hard drive. It is best to use the hard drive manufacturer's own diagnostic utility, but Seagate's tool will work OK on most brands. The diagnostic tool is run from a bootable CD (Windows does not need to be working. The first two steps are done on a working computer, while the third step is to boot the ailing computer with the CD that you create in the first two steps.)

:step1: Please download SeaTools for DOS (CD) from Seagate's SeaTools for DOS web page

or use the following direct download link to download the latest version of SeaTools for DOS:
Download SeaTools for DOS ISO Image

The downloaded file name is SeaToolsDOS223ALL.ISO
[/list]
:step2: Burn the downloaded .ISO image to a CD using the appropriate burning software.
  • If you do not already have a suitable burning program for writing .ISO images to disc ...
    • Download and install ImgBurn.
      Ensure that you UN-check the box agreeing to install the Ask toolbar during the installation.
    • Place a new (blank) CD disc in the drive tray.
    • Choose Write image file to disc.
    • Under Source, click on the Browse button: Navigate to and select the .ISO file that you wish to burn.
    • Place a check-mark in the box beside Verify.
  • Click Posted Image

    When the CD has been burned and verified as successful, it will be bootable.

:step3: Boot from the CD.
  • (You may need to access the BIOS Setup Menu or the Boot Menu and change the boot order to enable booting from CD before hard drive.)
  • From Basic tests on the Main Menu, run the Short test and then the Long test.

    (The long test will take some considerable time to complete.)
    The results will be shown as either a PASS or FAIL.
    There is a chance that during the Long test, you may be offered the opportunity to attempt repairs on the hard drive:
  • If so, go ahead and attempt to do so, but ONLY after backing up all important personal files.
[/list]Note: You may wish to view the following ...
Please let us know the results of the tests.

When you can, include the make and model number of the problematic hard drive. If you do choose to use SeaTools, you will see the model number (and maybe the make) when SeaTools first detects the hard drive.
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#5 utti

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Posted 15 April 2012 - 12:00 AM

Ran chkdsk /f No errors.
Ran Samsung hutil.exe, full scan No bad sectors

Here is the BSOD message:

BAD_SYSTEM_CONFIG_INFO

***STOP:0x00000074 (0x000000000000003, 0x0000000000000002, 0xFFFFF880009A9710, 0xFFFFFFFFC000014C)

Hard drive model is Samsung HD103UJ

Thanks.

#6 utti

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Posted 15 April 2012 - 02:29 AM

Trying "Last Known Good Configuration" results in same error.

Thanks.

#7 AustrAlien

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Posted 15 April 2012 - 02:39 AM

Can you tell me how it came about that the Windows 7 "System Reserved" partition is now not hidden (the default is "Hidden") and now has the driver letter D:

Partitions of Disk 0:
===============

Partition ### Type Size Offset
------------- ---------------- ------- -------
Partition 1 Primary 956 MB 31 KB
Partition 2 Primary 930 GB 956 MB

======================================================================================================

Disk: 0
Partition 1
Type : 07
Hidden: No
Active: No

Volume ### Ltr Label Fs Type Size Status Info
---------- --- ----------- ----- ---------- ------- --------- --------
* Volume 1 D System Rese NTFS Partition 956 MB Healthy

======================================================================================================

Disk: 0
Partition 2
Type : 07
Hidden: No
Active: Yes

Volume ### Ltr Label Fs Type Size Status Info
---------- --- ----------- ----- ---------- ------- --------- --------
* Volume 2 C BOB NTFS Partition 930 GB Healthy

======================================================================================================


AustrAlien
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#8 AustrAlien

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Posted 15 April 2012 - 05:16 AM

Ran chkdsk /f

I can't be sure exactly what you have done here (or why you chose to use the /f switch instead of the /r switch).
  • There are two partitions on the hard drive, and I want you to run chkdsk (with either the /f or /r switch ... it is up to you which you use) on both of them.
Boot with the Win7 installation DVD and enter the Recovery Environment and open a Command Prompt.
At the command prompt, type chkdsk C: /f and press <ENTER>
  • Note carefully the two spaces in the above command!
    It is likely that C: will represent the first partition (the small System Reserved partition).
  • Allow chkdsk to complete.
    Note whether any errors are reported or repairs made.
At the command prompt, type chkdsk D: /f and press <ENTER>
  • Note carefully the two spaces in the above command!
    It is likely that D: will represent the second partition (the large Windows system partition).
  • Allow to complete.
    Note whether any errors are reported or repairs made.
Exit the Recovery Environment and remove the DVD.
  • Attempt to start the system normally. Success?
================
If the above is not successful, perform a Windows System Restore:
  • Boot with the DVD and get to the command prompt again.
  • At the command prompt, type rstrui.exe and press <ENTER>
    The System Restore console will open: Using this console, you can restore your computer back to an earlier restore point.
  • Follow the prompts and restore to one of the saved restore points (the most recent one should work).
When complete, attempt to start the computer normally. Success?

If not successful, then I am out of possible solutions and it may be time to consider either a repair installation or a new installation of Windows.

Edited by AustrAlien, 15 April 2012 - 05:22 AM.

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#9 utti

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Posted 15 April 2012 - 02:44 PM

Now boots and runs fine.

Running the repair utility one more time from the installation DVD repaired the registry. I had given up on that, since doing that wasn't making any progress before.

Running chkdsk with the /f switch is just an old habit from the very old days. In XP the switch suggested with the repair utility was /p and 7 apparently doesn't understand that.

That partition probably became un-hidden from looking at the partition information from G-parted, as I was just trying to get a handle on what was going on. Now that system is running, it's now hidden again.

Thanks much for all the suggestions.

#10 AustrAlien

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Posted 15 April 2012 - 02:51 PM

In XP the switch suggested with the repair utility was /p and 7 apparently doesn't understand that.

True.

All is good then. Pleased about that.

Take care, and good luck.
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