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Combofix repaired google redirect virus now no boot


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#1 dana3819

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Posted 13 April 2012 - 06:44 PM

I somehow acquired a virus that redirected Google search results to all kinds of wierd unrelated places. I used Melwarebytes repair and tdsskiller and although they found things and removed them nothing repaired the problem. I then tried to install an antivirus program. Installed AVG, ran it and after it scanned and removed stuff on restart the computer would not reboot. Had to run system restore to boot and that removed avg. Tried MSE antivirus and it did the same thing. Could not determine if they were removing the virus when this happened. I was becoming very frustrated.

A friend told me about combofix. I downloaded and ran the program (without reading the instructions). When it completed it appeared to have fixed all. In my ignorance I was elated. I reinstalled AVG. Had to reboot. No reboot. System restore had two restore points. First one (AVG) restored successfully but on restart did nothing. Second restore point quit during restore saying it might be damaged. So now I cannot boot neither in normal or safe mode. I used Spotau boot recovery to get into my hard drive but their solutions look ominous. I did recover my Combofix.txt which I am attaching. Wouuld appreciate any help this forum can provide.
Thanks Dana3819

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#2 gringo_pr

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Posted 13 April 2012 - 08:08 PM

Hello and Welcome to Bleeping Computer!!

My name is Gringo and I'll be glad to help you with your malware problems.

I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of us

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the Watch Topic Button, select Immediate Notification, and click on Proceed. This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of hartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

download Farbar Recovery Scan Tool x64 and save it to a flash drive.

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:
  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account an click Next.

To enter System Recovery Options by using Windows installation disc:
  • Insert the installation disc.
  • Restart your computer.
  • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
  • Click Repair your computer.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.

On the System Recovery Options menu you will get the following options:
Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt
[*]Select Command Prompt
[*]In the command window type in notepad and press Enter.
[*]The notepad opens. Under File menu select Open.
[*]Select "Computer" and find your flash drive letter and close the notepad.
[*]In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
Note: Replace letter e with the drive letter of your flash drive.
[*]The tool will start to run.
[*]When the tool opens click Yes to disclaimer.
[*]Press Scan button.
[*]It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.[/list]
Gringo[/b]
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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#3 CatByte

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Posted 13 April 2012 - 08:09 PM

posted at same time

Edited by CatByte, 13 April 2012 - 08:10 PM.

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015


#4 gringo_pr

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Posted 13 April 2012 - 08:41 PM

see post above



gringo
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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#5 dana3819

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Posted 14 April 2012 - 12:15 AM

Thanks for the fast reply. Could not get FRST64 to run. Tried safe mode with command prompt..no boot. Recover disks that came with the computer are manufacturers and it gave only 3 options: System restore- Startup Repair and System Recovery (that link went to doing a windows reinstall.) Have a Spotau Boot Suite Disk that loads windows and allows access to computer files. Ran FRST64 and it said not compatible with my operating system. I think it must load a system 32 version of Windows7. Any other suggestions?

#6 gringo_pr

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Posted 14 April 2012 - 12:18 AM

Hello


in the instructions it shows two ways to get inti the System Recovery Options. did you try both ways?


gringo
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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#7 dana3819

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Posted 14 April 2012 - 08:33 AM

I tried both your methods. Repair my computer follows your steps but after language choice it comes with a screen which says my operating system is Windows 7 on D drive HP. It then gives me two choices Startup Repair or Recovery Manager. Recovery Manager takes me to the same HP screen I got using the installation disks.

#8 dana3819

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Posted 14 April 2012 - 09:26 PM

Hello again. Borrowed a Microsoft installation disk for windows7 64. Ran
frst64.exe and have attached the text log. Hope this provides some info for you.

Attached Files

  • Attached File  FRST.txt   77.56KB   5 downloads


#9 gringo_pr

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Posted 14 April 2012 - 09:34 PM

Hello

Great, Great , Great job!!!

Open notepad. Please copy the contents of the code box below. To do this highlight the contents of the box and right click on it. Paste this into the open notepad. Save it on the flashdrive as fixlist.txt

SubSystems: [Windows] ==> ZeroAccess
2 db2; C:\Windows\System32\mvwebserver.dll [6656 2009-07-13] (Oak Technology Inc.)
C:\Windows\System32\mvwebserver.dll
NETSVC: db2 


NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

On Vista or Windows 7: Now please enter System Recovery Options.
On Windows XP: Now please boot into the BartPE CD.
Run FRST64 and press the Fix button just once and wait.
The tool will make a log on the flashdrive (Fixlog.txt) please post it to your reply.

Gringo[/b]
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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#10 dana3819

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Posted 14 April 2012 - 11:25 PM

Hi
Ran the script. Here is log

Fix result of Farbar Recovery Scan Tool (FRST written by farbar) Version: 15-03-2012
Ran by SYSTEM at 2012-04-15 00:20:34 R:1
Running from I:\

==============================================

HKEY_LOCAL_MACHINE\System\ControlSet001\Control\Session Manager\SubSystems\\Windows Value was restored.
db2 service deleted successfully.
C:\Windows\System32\mvwebserver.dll moved successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SvcHost\\netsvcs db2 not found.

==== End of Fixlog ====

#11 gringo_pr

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Posted 14 April 2012 - 11:33 PM

will the computer boot up normally now?



gringo
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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#12 dana3819

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Posted 14 April 2012 - 11:51 PM

Hello
The computer still goes through the same cycle. Bios-Loading Windows-Logo-Black Screen-Then screen that asks for Startup Repair-That cant repair-System Restore.
Sorry

#13 dana3819

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Posted 15 April 2012 - 12:06 AM

Gringo
Just tried to boot in safe mode. After Windows starting screen. Goes black with cursor in the middle. Doesn't do anything else. Stays that way been 10 minutes now.
Don't know if it means anything but thought I'd let you know.

Dana2819

#14 gringo_pr

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Posted 15 April 2012 - 12:08 AM

run me a new FRST scan for me please


gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#15 gringo_pr

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Posted 15 April 2012 - 12:17 AM

run me a new FRST scan for me please


gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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