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Lost personal files/folders, system files unviewable etc.


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3 replies to this topic

#1 NickyCee

NickyCee

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  • Local time:05:40 PM

Posted 13 April 2012 - 04:00 PM

Hi ALl,

My sister was using the laptop browsing on websites and sunddenly the computer went off. Upon restart we could not access Internet Explorer button, the control panel, my computer and all system applications such as them were not visible on the start menu in the corner on the left hand side. All folders/files on the desktop were gone and an antivirus software kept coming up that was not known. I know a bit about computers and run AVG Free in safe mode and removed the anitvirus that was actually the virus itself in form of Trojan virus. This helped slightly but I still cannot see any files/folders that was previous to the virus. AVG now says the computer has no viruses but it is still not back to normal.

Any help will be much appreciated

Nicky

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#2 Broni

Broni

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Posted 13 April 2012 - 05:19 PM

Let's see, if we can recover your missing features.
Download and run UnHide
Let me know, if it worked.

Then...

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

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#3 NickyCee

NickyCee
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Posted 14 April 2012 - 04:20 PM

I ran all reports but after restarting lost some of them as I forgot to save them. Some I had but some I had to run again.

I ran UnHide and it was successful bringing back the desktop items and start menu items. This is the report that I did not lose...

Unhide by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2012 BleepingComputer.com
More Information about Unhide.exe can be found at this link:
http://www.bleepingcomputer.com/forums/topic405109.html

Program started at: 04/14/2012 07:59:47 PM
Windows Version: Windows 7

Please be patient while your files are made visible again.

Processing the C:\ drive
Finished processing the C:\ drive. 371307 files processed.

Restoring the Start Menu.
* 0 Shortcuts and Desktop items were restored.


Searching for Windows Registry changes made by FakeHDD rogues.
- Checking HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer
* NoActiveDesktopChanges policy was found and deleted!
- Checking HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced
* Start_ShowControlPanel was set to 0! It was set back to 1!
* Start_ShowHelp was set to 0! It was set back to 1!
* Start_ShowMyComputer was set to 0! It was set back to 1!
* Start_ShowMyDocs was set to 0! It was set back to 1!
* Start_ShowMyMusic was set to 0! It was set back to 1!
* Start_ShowMyPics was set to 0! It was set back to 1!
* Start_ShowPrinters was set to 0! It was set back to 1!
* Start_ShowRun was set to 0! It was set back to 1!
* Start_ShowSearch was set to 0! It was set back to 1!
* Start_ShowSetProgramAccessAndDefaults was set to 0! It was set back to 1!
* Start_ShowRecentDocs was set to 0! It was set back to 2!
* Start_ShowNetConn was set to 0! It was set back to 1!
* Start_ShowNetPlaces was set to 0! It was set back to 1!
* Start_TrackDocs was set to 0! It was set back to 1!
* Start_TrackProgs was set to 0! It was set back to 1!
* Start_ShowUser was set to 0! It was set back to 1!
* Start_ShowMyGames was set to 0! It was set back to 1!

Restarting Explorer.exe in order to apply changes.

Program finished at: 04/14/2012 08:12:01 PM
Execution time: 0 hours(s), 12 minute(s), and 14 seconds(s)


I had to re-run SecurityCheck as I lost the log file for that one. Also the only Antivirus I intend on using is AVG free and will be uninstalling Norton and McAfee as they are both expired trials. This is the log...

Results of screen317's Security Check version 0.99.24
Windows 7 x64 (UAC is enabled)
Internet Explorer 9
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
AVG PC Tuneup
McAfee Internet Security Suite
McAfee Security Scan Plus
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

Spybot - Search & Destroy
AVG PC Tuneup
TuneUp Utilities 2008
Java™ 6 Update 29
Out of date Java installed!
Adobe Reader X (10.1.3)
````````````````````````````````
Process Check:
objlist.exe by Laurent

AVG avgwdsvc.exe
AVG avgtray.exe
Symantec Norton Online Backup NOBuAgent.exe
Symantec Norton Online Backup NOBuClient.exe
``````````End of Log````````````


This is the FSS report that I did not lose...

Farbar Service Scanner Version: 01-03-2012
Ran by Gary (administrator) on 14-04-2012 at 21:04:41
Running from "C:\Users\Gary\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\53HMT2TA"
Microsoft Windows 7 Home Premium (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Yahoo IP is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============

Windows Update:
============

Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys
[2012-02-15 12:59] - [2011-12-28 04:59] - 0499200 ____A (Microsoft Corporation) DB9D6C6B2CD95A9CA414D045B627422E

C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll
[2009-07-14 01:09] - [2009-07-14 02:41] - 0824832 ____A (Microsoft Corporation) AECAB449567D1846DAD63ECE49E893E3

C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll
[2009-07-14 00:36] - [2009-07-14 02:41] - 0170496 ____A (Microsoft Corporation) 765A27C3279CE11D14CB9E4F5869FCA5

C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll
[2009-07-14 01:36] - [2009-07-14 02:41] - 2418176 ____A (Microsoft Corporation) 38340204A2D0228F1E87740FC5E554A7

C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****


This is the MiniToolBox report I did not lose....

MiniToolBox by Farbar Version: 18-01-2012
Ran by Gary (administrator) on 14-04-2012 at 21:07:02
Microsoft Windows 7 Home Premium (X64)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================


127.0.0.1 www.007guard.com
127.0.0.1 007guard.com
127.0.0.1 008i.com
127.0.0.1 www.008k.com
127.0.0.1 008k.com
127.0.0.1 www.00hq.com
127.0.0.1 00hq.com
127.0.0.1 010402.com
127.0.0.1 www.032439.com
127.0.0.1 032439.com
127.0.0.1 www.0scan.com
127.0.0.1 0scan.com
127.0.0.1 1000gratisproben.com
127.0.0.1 www.1000gratisproben.com
127.0.0.1 1001namen.com
127.0.0.1 www.1001namen.com
127.0.0.1 100888290cs.com
127.0.0.1 www.100888290cs.com
127.0.0.1 www.100sexlinks.com

There are 14508 more lines starting with "127.0.0.1"

========================= IP Configuration: ================================

Atheros AR5B93 Wireless Network Adapter = serenitygb (Connected)
Atheros AR8132 PCI-E Fast Ethernet Controller (NDIS 6.20) = Local Area Connection (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled
add address name="Local Area Connection" address=192.168.137.1


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Gary-Laptop
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : home

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 76-1A-04-46-79-00
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter serenitygb:

Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : Atheros AR5B93 Wireless Network Adapter
Physical Address. . . . . . . . . : 70-1A-04-46-79-00
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::889d:79bd:5819:50f%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.64(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 14 April 2012 20:18:23
Lease Expires . . . . . . . . . . : 15 April 2012 20:18:23
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DHCPv6 IAID . . . . . . . . . . . : 326113796
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-97-AC-D2-00-26-22-8C-A3-B5
DNS Servers . . . . . . . . . . . : 192.168.1.254
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR8132 PCI-E Fast Ethernet Controller (NDIS 6.20)
Physical Address. . . . . . . . . : 00-26-22-8C-A3-B5
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.home:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 17:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 29:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #7
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Reusable ISATAP Interface {70109F59-2C17-4A12-B98C-E5C821258DC9}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #10
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 40:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #11
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 41:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:38ed:2ef0:9265:d9a9(Preferred)
Link-local IPv6 Address . . . . . : fe80::38ed:2ef0:9265:d9a9%55(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
Server: api.home
Address: 192.168.1.254

DNS request timed out.
timeout was 2 seconds.
Name: google.com
Addresses: 173.194.41.72
173.194.41.73
173.194.41.70
173.194.41.64
173.194.41.78
173.194.41.67
173.194.41.65
173.194.41.69
173.194.41.66
173.194.41.68
173.194.41.71


Pinging google.com [173.194.41.70] with 32 bytes of data:
Reply from 173.194.41.70: bytes=32 time=9ms TTL=50
Reply from 173.194.41.70: bytes=32 time=10ms TTL=52

Ping statistics for 173.194.41.70:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 9ms, Maximum = 10ms, Average = 9ms
Server: api.home
Address: 192.168.1.254

Name: yahoo.com
Addresses: 209.191.122.70
72.30.38.140
98.139.183.24


Pinging yahoo.com [72.30.38.140] with 32 bytes of data:
Reply from 72.30.38.140: bytes=32 time=207ms TTL=45
Reply from 72.30.38.140: bytes=32 time=214ms TTL=45

Ping statistics for 72.30.38.140:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 207ms, Maximum = 214ms, Average = 210ms
Server: api.home
Address: 192.168.1.254

Name: bleepingcomputer.com
Address: 208.43.87.2


Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:
Reply from 208.43.87.2: Destination host unreachable.
Reply from 208.43.87.2: Destination host unreachable.

Ping statistics for 208.43.87.2:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
22...76 1a 04 46 79 00 ......Microsoft Virtual WiFi Miniport Adapter
12...70 1a 04 46 79 00 ......Atheros AR5B93 Wireless Network Adapter
11...00 26 22 8c a3 b5 ......Atheros AR8132 PCI-E Fast Ethernet Controller (NDIS 6.20)
1...........................Software Loopback Interface 1
25...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
30...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
42...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #7
39...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #10
54...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #11
55...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.254 192.168.1.64 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.64 281
192.168.1.64 255.255.255.255 On-link 192.168.1.64 281
192.168.1.255 255.255.255.255 On-link 192.168.1.64 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.64 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.64 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
55 58 ::/0 On-link
1 306 ::1/128 On-link
55 58 2001::/32 On-link
55 306 2001:0:5ef5:79fd:38ed:2ef0:9265:d9a9/128
On-link
12 281 fe80::/64 On-link
55 306 fe80::/64 On-link
55 306 fe80::38ed:2ef0:9265:d9a9/128
On-link
12 281 fe80::889d:79bd:5819:50f/128
On-link
1 306 ff00::/8 On-link
55 306 ff00::/8 On-link
12 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [51712] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 07 C:\Windows\SysWOW64\wshbth.dll [35840] (Microsoft Corporation)
Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 09 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 10 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 11 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70144] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 07 C:\Windows\System32\wshbth.dll [46592] (Microsoft Corporation)
x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 09 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 10 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (04/14/2012 08:53:09 PM) (Source: MsiInstaller) (User: Gary)Gary
Description: Product: TuneUp Utilities 2008 -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action UninstallServicesWithAccessExe, location: C:\Program Files (x86)\TuneUp Utilities 2008\access.exe, command: --setup-uninstall

Error: (04/14/2012 08:19:24 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.

Error: (04/14/2012 07:57:23 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 4653557

Error: (04/14/2012 07:57:23 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 4653557

Error: (04/14/2012 07:57:23 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (04/14/2012 07:57:22 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 4652184

Error: (04/14/2012 07:57:22 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 4652184

Error: (04/14/2012 07:57:22 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (04/14/2012 07:57:21 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 4650765

Error: (04/14/2012 07:57:21 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 4650765


System errors:
=============
Error: (04/14/2012 08:58:54 PM) (Source: Service Control Manager) (User: )
Description: The MRESP50a64 NDIS Protocol Driver service failed to start due to the following error:
%%2

Error: (04/14/2012 08:58:54 PM) (Source: Service Control Manager) (User: )
Description: The MRESP50a64 NDIS Protocol Driver service failed to start due to the following error:
%%2

Error: (04/14/2012 08:58:54 PM) (Source: Service Control Manager) (User: )
Description: The MRESP50a64 NDIS Protocol Driver service failed to start due to the following error:
%%2

Error: (04/14/2012 08:22:48 PM) (Source: Service Control Manager) (User: )
Description: The MRESP50a64 NDIS Protocol Driver service failed to start due to the following error:
%%2

Error: (04/14/2012 08:20:14 PM) (Source: ipnathlp) (User: )
Description: 0

Error: (04/14/2012 08:20:03 PM) (Source: Service Control Manager) (User: )
Description: The Peer Networking Grouping service depends on the Peer Name Resolution Protocol service which failed to start because of the following error:
%%-2140993535

Error: (04/14/2012 08:20:03 PM) (Source: Service Control Manager) (User: )
Description: The Peer Name Resolution Protocol service terminated with the following error:
%%-2140993535

Error: (04/14/2012 08:20:02 PM) (Source: Service Control Manager) (User: )
Description: The Peer Networking Grouping service depends on the Peer Name Resolution Protocol service which failed to start because of the following error:
%%-2140993535

Error: (04/14/2012 08:20:02 PM) (Source: Service Control Manager) (User: )
Description: The Peer Name Resolution Protocol service terminated with the following error:
%%-2140993535

Error: (04/14/2012 08:20:03 PM) (Source: PNRPSvc) (User: )
Description: 0x80630801


Microsoft Office Sessions:
=========================
Error: (02/11/2012 01:52:34 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6545.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 128 seconds with 0 seconds of active time. This session ended with a crash.


=========================== Installed Programs ============================

Update for Microsoft Office 2007 (KB2508958)
Acer Arcade Deluxe (Version: 3.0.7029)
Acer ePower Management (Version: 4.05.3006)
Acer eRecovery Management (Version: 4.05.3006)
Acer GameZone Console (Version: 5.1.0.2)
Acer GridVista (Version: 3.01.0730)
Acer Registration (Version: 1.02.3006)
Acer ScreenSaver (Version: 1.02.0804)
Acer Updater (Version: 1.01.3017)
Acrobat.com (Version: 1.6.65)
Adobe AIR (Version: 2.6.0.19120)
Adobe Flash Player 11 ActiveX (Version: 11.0.1.152)
Adobe Reader X (10.1.3) (Version: 10.1.3)
Amazonia
Apple Application Support (Version: 2.1.5)
Apple Mobile Device Support (Version: 4.0.0.96)
Apple Software Update (Version: 2.1.3.127)
ArcSoft PhotoStudio 5
Ask Toolbar (Version: 1.6.6.0)
Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver (Version: 1.0.0.10)
µTorrent (Version: 3.0.0)
AVG 2012 (Version: 12.0.1913)
AVG 2012 (Version: 12.0.2411)
AVG 2012 (Version: 2012.0.1913)
AVG PC Tuneup (Version: 10.0.0.27)
AVS Update Manager 1.0
AVS Video Converter 8
AVS4YOU Software Navigator 1.4
BearShare (Version: 9.0.0.99482)
BlackBerry Desktop Software 5.0 (Version: 5.0.0.11)
BlackBerry® Media Sync (Version: 2.0.27)
Bonjour (Version: 3.0.0.10)
BT Broadband Desktop Help
BTHomeHub
CanoScan Toolbox Ver4.1
Chicken Invaders 2
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
D3DX10 (Version: 15.4.2368.0902)
Dairy Dash
Dream Day First Home
Driver Detective (Version: 8.0.1)
Driver Whiz (Version: 8.0.1)
eBay Worldwide (Version: 2.1.0901)
eSobi v2 (Version: 2.0.4.000274)
Farm Frenzy 2
ffdshow [rev 2527] [2008-12-19] (Version: 1.0)
First Class Flurry
FrostWire 4.20.9 (Version: 4.20.9.0)
Google Chrome (Version: 18.0.1025.152)
Google Earth (Version: 6.1.0.5001)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.3.2710.138)
Google Update Helper (Version: 1.3.21.111)
GoToAssist Corporate (Version: 9.0.0.570)
GoToAssist Corporate (Version: 9.0.570)
Granny In Paradise
Heroes of Hellas
HiJackThis (Version: 1.0.0)
Identity Card (Version: 1.00.3003)
iMesh
Intel® Graphics Media Accelerator Driver (Version: 8.15.10.2202)
Intel® Matrix Storage Manager
iTunes (Version: 10.5.0.142)
Java Auto Updater (Version: 2.0.6.1)
Java™ 6 Update 29 (Version: 6.0.290)
Junk Mail filter update (Version: 15.4.3502.0922)
L&H Voice Xpress Standard
Launch Manager (Version: 3.0.03)
Maps4PC
McAfee Internet Security Suite (Version: 10.5.194)
McAfee Security Scan Plus (Version: 2.0.181.2)
MediaBar (Version: 2.5.0.100449)
Merriam Websters Spell Jam
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Flight Simulator 2004 A Century of Flight (Version: 9.0)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Home and Student 2007 (Version: 12.0.6612.1000)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.6612.1000)
Microsoft Office Professional Edition 2003 (Version: 11.0.8173.0)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Suite Activation Assistant (Version: 2.9)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Silverlight (Version: 4.1.10111.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Works (Version: 9.7.0621)
MobileMe Control Panel (Version: 3.1.6.0)
MSVC80_x64_v2 (Version: 1.0.3.0)
MSVC80_x86_v2 (Version: 1.0.3.0)
MSVC90_x64 (Version: 1.0.1.2)
MSVC90_x86 (Version: 1.0.1.2)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MyWinLocker (Version: 3.1.76.0)
Nokia Ovi Player (Version: 2.1.10304)
Nokia Ovi Suite (Version: 2.1.1.1)
Nokia Ovi Suite Software Updater (Version: 02.04.004.41370)
Nokia_Multimedia_Common_Components_2_5 (Version: 2.6.86)
Norton Online Backup (Version: 1.2.0.36)
Norton Online Backup (Version: 2.1.21086)
NTI Backup Now 5 (Version: 5.1.2.627)
NTI Backup Now Standard (Version: 5.1.2.627)
NTI Media Maker 8 (Version: 8.0.12.6623)
Ovi Desktop Sync Engine (Version: 1.2.269.0)
OviMPlatform (Version: 2.6.86.0)
PC Connectivity Solution (Version: 10.6.2.0)
QuickTime (Version: 7.70.80.34)
Realtek High Definition Audio Driver (Version: 6.0.1.5904)
Realtek USB 2.0 Card Reader (Version: 6.1.7600.30104)
Roxio Media Manager (Version: 9.4.062)
Safari (Version: 5.34.51.22)
SkyPlayer for Windows Media Center (Version: 3.4.3.0)
SopCast 3.2.4 (Version: 3.2.4)
Spybot - Search & Destroy (Version: 1.6.2)
Synaptics Pointing Device Driver (Version: 13.2.2.0)
The Official DSA Theory Test for Car Drivers (Version: 1.6)
TomTom HOME 2.8.2.2264 (Version: 2.8.2.2264)
TomTom HOME Visual Studio Merge Modules (Version: 1.0.2)
TuneUp Utilities 2008 (Version: 7.0.8004)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596651) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596789) 32-Bit Edition
Update for Microsoft Office Excel 2007 (KB2596596) 32-Bit Edition
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
VD64Inst (Version: 1.00.0000)
Veetle TV 0.9.18 (Version: 0.9.18)
Visual C++ Runtime for Dragon NaturallySpeaking 64bit (x64) (Version: 10.00.800.228)
Visual Studio 2008 x64 Redistributables (Version: 10.0.0.2)
Vivitar Experience Image Manager
vShare Plugin
Welcome Center (Version: 1.00.3008)
Westward III: Gold Rush
Windows Driver Package - Nokia pccsmcfd (08/22/2008 7.0.0.0) (Version: 08/22/2008 7.0.0.0)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3502.0922)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Messenger (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3502.0922)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3502.0922)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 34%
Total physical RAM: 4025.98 MB
Available physical RAM: 2625.41 MB
Total Pagefile: 8050.09 MB
Available Pagefile: 5866.62 MB
Total Virtual: 4095.88 MB
Available Virtual: 3978.22 MB

========================= Partitions: =====================================

1 Drive c: (Acer) (Fixed) (Total:453.66 GB) (Free:351.23 GB) NTFS

========================= Users: ========================================

User accounts for \\GARY-LAPTOP

Administrator Gary Guest


**** End of log ****


This is the MalwareBytes log I did not lose...

Malwarebytes Anti-Malware 1.61.0.1400
www.malwarebytes.org

Database version: v2012.04.14.06

Windows 7 x64 NTFS
Internet Explorer 9.0.8112.16421
Gary :: GARY-LAPTOP [administrator]

14/04/2012 21:14:14
mbam-log-2012-04-14 (21-14-14).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 211825
Time elapsed: 6 minute(s), 52 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 4
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{258C9770-1713-4021-8D7E-1F184A2BD754} (Adware.ShoppingReport2) -> Quarantined and deleted successfully.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{BDEA95CF-F0E6-41E0-BD3D-B00F39A4E939} (Adware.ShoppingReport2) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{1D4DB7D2-6EC9-47a3-BD87-1E41684E07BB} (PUP.MyWebSearch) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\FunWebProducts (PUP.MyWebSearch) -> Quarantined and deleted successfully.

Registry Values Detected: 1
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run|8685b4a5-f9e4-496b-b88c-e5a55a05a8b4 (Trojan.FakeAlertP.Gen) -> Data: rundll32.exe "C:\ProgramData\8685b4a5-f9e4-496b-b88c-e5a55a05a8b4.dat", fzxivwzqk -> Quarantined and deleted successfully.

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 8
C:\Program Files (x86)\FunWebProducts (PUP.MyWebSearch) -> Quarantined and deleted successfully.
C:\Program Files (x86)\FunWebProducts\Installr (PUP.MyWebSearch) -> Quarantined and deleted successfully.
C:\Program Files (x86)\FunWebProducts\Installr\a.bin (PUP.MyWebSearch) -> Quarantined and deleted successfully.
C:\Program Files (x86)\FunWebProducts\Installr\b.bin (PUP.MyWebSearch) -> Quarantined and deleted successfully.
C:\Program Files (x86)\FunWebProducts\Installr\c.bin (PUP.MyWebSearch) -> Quarantined and deleted successfully.
C:\Program Files (x86)\FunWebProducts\Installr\d.bin (PUP.MyWebSearch) -> Quarantined and deleted successfully.
C:\Program Files (x86)\FunWebProducts\Installr\e.bin (PUP.MyWebSearch) -> Quarantined and deleted successfully.
C:\sooi832.bin (Trojan.SpyEyes) -> Quarantined and deleted successfully.

Files Detected: 4
C:\Users\Gary\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Security Defender.lnk (Rogue.SecurityDefender) -> Quarantined and deleted successfully.
C:\Program Files (x86)\FunWebProducts\Installr\a.bin\F3EZSETP.DLL (PUP.MyWebSearch) -> Quarantined and deleted successfully.
C:\Program Files (x86)\FunWebProducts\Installr\a.bin\F3PLUGIN.DLL (PUP.MyWebSearch) -> Quarantined and deleted successfully.
C:\Program Files (x86)\FunWebProducts\Installr\a.bin\NPFUNWEB.DLL (PUP.MyWebSearch) -> Quarantined and deleted successfully.

(end)


This is the Avast log not lost...

aswMBR version 0.9.9.1665 Copyright© 2011 AVAST Software
Run date: 2012-04-14 21:59:39
-----------------------------
21:59:39.471 OS Version: Windows x64 6.1.7600
21:59:39.472 Number of processors: 2 586 0x170A
21:59:39.473 ComputerName: GARY-LAPTOP UserName: Gary
21:59:44.464 Initialize success
22:00:42.360 AVAST engine defs: 12041401
22:00:57.368 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IAAStorageDevice-1
22:00:57.372 Disk 0 Vendor: ST950032 0001 Size: 476940MB BusType: 3
22:00:57.461 Disk 0 MBR read successfully
22:00:57.464 Disk 0 MBR scan
22:00:57.472 Disk 0 Windows 7 default MBR code
22:00:57.476 Disk 0 Partition 1 00 27 Hidden NTFS WinRE NTFS 12291 MB offset 63
22:00:57.502 Disk 0 Partition 2 80 (A) 07 HPFS/NTFS NTFS 101 MB offset 25173855
22:00:57.527 Disk 0 Partition 3 00 07 HPFS/NTFS NTFS 464545 MB offset 25382700
22:00:57.575 Disk 0 scanning C:\Windows\system32\drivers
22:01:32.448 Service scanning
22:02:25.087 Modules scanning
22:02:25.098 Disk 0 trace - called modules:
22:02:25.122 ntoskrnl.exe CLASSPNP.SYS disk.sys iaStor.sys hal.dll
22:02:25.464 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0xfffffa8005747060]
22:02:25.474 3 CLASSPNP.SYS[fffff880011bc43f] -> nt!IofCallDriver -> \Device\Ide\IAAStorageDevice-1[0xfffffa800476f050]
22:02:30.073 AVAST engine scan C:\Windows
22:02:36.125 AVAST engine scan C:\Windows\system32
22:11:44.894 AVAST engine scan C:\Windows\system32\drivers
22:12:09.833 AVAST engine scan C:\Users\Gary
22:19:41.888 Disk 0 MBR has been saved successfully to "C:\Users\Gary\Desktop\MBR.dat"
22:19:41.901 The log file has been saved successfully to "C:\Users\Gary\Desktop\aswMBR.txt"


Thank you for your help. Let me know what I have to do next.

#4 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
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Posted 14 April 2012 - 06:04 PM

Good news :)

and will be uninstalling Norton and McAfee as they are both expired trials

Please do it now.
To uninstall Norton use this tool: http://majorgeeks.com/Norton_Removal_Tool_SymNRT_d4749.html
To uninstall McAfee use this tool: http://majorgeeks.com/McAfee_Consumer_Product_Removal_Tool_d5420.html

All logs looks clean.

Download Temp File Cleaner (TFC)
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

=============================================================================

Please run a free online scan with the ESET Online Scanner

  • Disable your antivirus program
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Click Start
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click on List of found threats
  • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    NOTE. If Eset doesn't find any threats it'll NOT produce any log.

My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 





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