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BSOD after logging in


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7 replies to this topic

#1 nightbug08

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Posted 11 April 2012 - 09:26 PM

Almost as soon as I log in to my laptop it crashes. I can use safe mode and I keep my malwarebytes updated so I am unsure as to what could be happening. Here is the data dump-


Bug Check String- KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code- 0x0000001e
Parameter 1- ffffffff`c0000005
Parameter 2- fffff800`03506045
Parameter 3- 00000000`00000000
Parameter 4- ffffffff`ffffffff
Caused by Driver- ntoskrnl.exe
Caused by Address- ntoskrnl.exe+7cd40

Please help!

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#2 noknojon

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Posted 12 April 2012 - 12:36 AM

Hello -
Can you please follow these directions so we can get a slightly better look at the dumps -

Please download BlueScreenView (in zip file)
  • Extract (right-click > Extract all) the contents of bluescreenview.zip.
  • Double-click on the BlueScreenView.exe file, to run the program. (No installation is required.)
  • When scanning is done (usually complete by the time the interface appears), go ...
  • Edit > Select All
  • File > Save Selected Items, and save the report to your Desktop as BSOD.txt.
  • Close the BlueScreenView window... ... ...
  • Open BSOD.txt using Notepad and go ... .... ..
  • Edit > Select All
  • Edit > Copy, and then paste the entire contents of the text file into your next reply.
Thank You -

#3 nightbug08

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Posted 12 April 2012 - 12:19 PM

Sure thing, here it all is.

==================================================
Dump File : 041112-34211-01.dmp
Crash Time : 4/11/2012 9:34:22 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`03506045
Parameter 3 : 00000000`00000000
Parameter 4 : ffffffff`ffffffff
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cd40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17727 (win7sp1_gdr.111118-2330)
Processor : x64
Crash Address : ntoskrnl.exe+7cd40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\041112-34211-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 279,144
==================================================

==================================================
Dump File : 041112-35661-01.dmp
Crash Time : 4/11/2012 8:58:46 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c0000096
Parameter 2 : fffff800`034b60ea
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cd40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17727 (win7sp1_gdr.111118-2330)
Processor : x64
Crash Address : ntoskrnl.exe+7cd40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\041112-35661-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 279,144
==================================================

==================================================
Dump File : 032712-26067-01.dmp
Crash Time : 3/27/2012 7:13:19 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`034d1525
Parameter 3 : 00000000`00000000
Parameter 4 : ffffffff`ffffffff
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cd40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17727 (win7sp1_gdr.111118-2330)
Processor : x64
Crash Address : ntoskrnl.exe+7cd40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\032712-26067-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 279,144
==================================================

==================================================
Dump File : 032312-38953-01.dmp
Crash Time : 3/23/2012 1:16:05 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`0347a32f
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`7ef90000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cd40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17727 (win7sp1_gdr.111118-2330)
Processor : x64
Crash Address : ntoskrnl.exe+7cd40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\032312-38953-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 279,144
==================================================

==================================================
Dump File : 032312-37440-01.dmp
Crash Time : 3/23/2012 1:10:47 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 00000000`000000dc
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffff800`0350b045
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cd40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17727 (win7sp1_gdr.111118-2330)
Processor : x64
Crash Address : ntoskrnl.exe+7cd40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\032312-37440-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 279,144
==================================================

==================================================
Dump File : 032012-35583-01.dmp
Crash Time : 3/20/2012 11:15:02 PM
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : fffff8a0`019fb000
Parameter 2 : 00000000`00000000
Parameter 3 : fffff800`034e961a
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cd40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17727 (win7sp1_gdr.111118-2330)
Processor : x64
Crash Address : ntoskrnl.exe+7cd40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\032012-35583-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 279,144
==================================================

==================================================
Dump File : 111111-21262-01.dmp
Crash Time : 11/11/2011 10:28:48 PM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`040623d0
Parameter 2 : fffff880`04c1e290
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`0000000d
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d000
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\111111-21262-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 561,248
=================================================

I really hope you can help!

#4 AustrAlien

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Posted 12 April 2012 - 04:06 PM

Please zip up the minidumps and attach the resultant zip file to your next reply so I can have a closer look. There's a chance I might get some more useful info from them.
  • Navigate to C:\Windows\Minidump <<< folder
  • Click on the first minidump file to select it.
  • Hold down the <Shift> key, and click on the last minidump file to select all of the files.
  • Release the <Shift> key.
  • Now, right-click on any one of the selected files > Send to ... > Compressed (zipped) Folder.
    The zip file will be located in the same place (the Minidump folder).
  • Attach the zip file to your next reply.
    When you click on Add Reply, you will see the facility to attach a file just below the box where you type your message.

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#5 nightbug08

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Posted 12 April 2012 - 05:51 PM

Here it is. Thank you for helping!

Attached Files



#6 AustrAlien

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Posted 12 April 2012 - 06:30 PM

Debugging the minidumps has not proved to be overly helpful, except to suggest that the problem is being caused by a driver, but at this stage the problem driver is not able to be identified. Perhaps the quickest way to identify the culprit might be to run Driver Verifier. Having said that, I will not be available to look at any result until later this afternoon.

Run Driver Verifier following the instructions DRIVER VERIFIER - Windows 7 & Vista ... by jcgriff2
  • Notes:
  • Do not omit the first step, to create a System Restore point before enabling Driver Verifier.
  • Read the instructions on how to check the Driver Verifier Status.
  • Read the instructions on how To Turn Driver Verifier OFF when you have finished with it.
  • Read the instructions (and record them on paper so you have them if needed) about what to do IF you cannot start the system normally after it crashes under Driver Verifier.
  • Run Driver Verifier for 36 hours unless the system crashes. It doesn't matter whether you are using the computer or not during that time.
If your system BSOD’s under the Driver Verifier:
  • Locate the minidump file:
    • C:\Windows\Minidump <<< folder
  • Zip up the most recent minidump file:
    • Right-click on the most recent minidump file > Send to ... > Compressed (zipped) Folder.
    • The zip file will be located in the same place
  • Attach the zip file to your next post in this thread.
    • When you click on Add Reply, you will see the facility to attach a file just below the box where you type your message

Edited by AustrAlien, 12 April 2012 - 06:31 PM.

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#7 nightbug08

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Posted 13 April 2012 - 01:08 PM

Thank you for your help but I am just going re-install windows 7 fresh.

#8 AustrAlien

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Posted 14 April 2012 - 04:55 AM

No problem. :thumbup2:

Good luck.
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