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Slow and unstable computer


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9 replies to this topic

#1 lti

lti

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Posted 11 April 2012 - 08:43 PM

I have been having weird problems with my Toshiba Satellite L750 laptop for a couple months. This computer is about five months old and is running 64-bit Windows 7 Home Premium.

The problems started with letters randomly being switched around while I was typing and all programs acting like the Alt key was being pressed randomly. Later, I was revising a Microsoft Word document and wanted to save the revised document as a second file. Word saved the changes in the original file instead of creating the copy. I also had issues with characters in games dying with nothing in sight that could harm them.

About a month later, I received three BSODs. Two of these occurred while the computer was sitting idle with no programs open. The third occurred while I was watching a Youtube video. The computer also restarts randomly when it is idle and no programs are open.

Web browsing has also become difficult on this computer. Links almost never open the first time I click on them. I have to click on a link two or three times before it opens. When the link doesn't open, the browser status is "Connecting," and it just sits there until the connection times out. The network usage in Task Manager stays at 0%, and the activity lights on the modem and router do not flash.

Here is the BlueScreenView log:
==================================================
Dump File : 032412-27393-01.dmp
Crash Time : 3/24/2012 1:55:32 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 00000000`00000018
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff800`02f89537
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cd40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17727 (win7sp1_gdr.111118-2330)
Processor : x64
Crash Address : ntoskrnl.exe+7cd40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\windows\Minidump\032412-27393-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 262,144
==================================================

==================================================
Dump File : 032412-29234-01.dmp
Crash Time : 3/24/2012 1:49:00 PM
Bug Check String : DRIVER_PORTION_MUST_BE_NONPAGED
Bug Check Code : 0x000000d3
Parameter 1 : fffff960`001996a4
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff800`02ed532b
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+b96a4
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cd40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\windows\Minidump\032412-29234-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 262,144
==================================================

==================================================
Dump File : 032312-47408-01.dmp
Crash Time : 3/23/2012 7:23:16 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`02e77e7e
Parameter 3 : fffff880`07a9cd10
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cd40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17727 (win7sp1_gdr.111118-2330)
Processor : x64
Crash Address : ntoskrnl.exe+7cd40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\windows\Minidump\032312-47408-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 262,144
==================================================

The SYSTEM_SERVICE_EXCEPTION errors are the ones that occurred while the computer was idle.

This is the event that is logged in Event Viewer when the computer restarts:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
It happened on these dates:
4/6/2012 9:44:27 PM
3/25/2012 1:00:06 PM
3/24/2012 1:55:10 PM
3/24/2012 1:48:43 PM
3/23/2012 7:22:29 PM
I watched the reboot occur on April 6, and I didn't know about the other reboots until now. The last three appear to be the automatic restarts after the BSODs, which I didn't think were logged.

I don't think malware is the problem unless this computer was infected from the factory or the infection spread across the network from my parents' computer.

The letter swapping issue occurred many times while I was typing this. This is my school computer, so I need it to work reliably.

Edited by hamluis, 15 April 2012 - 12:28 PM.
Moved from Win 7 to Am I Infected.


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#2 noknojon

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Posted 12 April 2012 - 12:45 AM

This computer is about five months old and is running 64-bit Windows 7 Home Premium.

Hi -
Is this still under warranty of some kind ?? Most have at least 6 months warranty from the seller -
Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:

•Flush DNS
•Report IE Proxy Settings
•Reset IE Proxy Settings
•Report FF Proxy Settings
•Reset FF Proxy Settings
•List content of Hosts
•List IP configuration
•List last 10 Event Viewer log
•List Installed Programs
•List Users, Partitions and Memory size.
•List Minidump Files

Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

Someone can then review the items and try to find a fix for you

Thank You -



#3 lti

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Posted 12 April 2012 - 10:30 AM

MiniToolBox by Farbar Version: 18-01-2012
Ran by Lee (administrator) on 12-04-2012 at 09:15:48
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================


::1 localhost

127.0.0.1 localhost
127.0.0.1 fr.a2dfp.net
127.0.0.1 m.fr.a2dfp.net
127.0.0.1 ad.a8.net
127.0.0.1 asy.a8ww.net
127.0.0.1 abcstats.com
127.0.0.1 a.abv.bg
127.0.0.1 adserver.abv.bg
127.0.0.1 adv.abv.bg
127.0.0.1 bimg.abv.bg
127.0.0.1 ca.abv.bg
127.0.0.1 www2.a-counter.kiev.ua
127.0.0.1 track.acclaimnetwork.com
127.0.0.1 accuserveadsystem.com
127.0.0.1 www.accuserveadsystem.com
127.0.0.1 achmedia.com
127.0.0.1 aconti.net
127.0.0.1 secure.aconti.net
127.0.0.1 www.aconti.net 127.0.0.1 am1.activemeter.com

There are 12743 more lines starting with "127.0.0.1"

========================= IP Configuration: ================================

Realtek RTL8188CE Wireless LAN 802.11n PCI-E NIC = Wireless Network Connection (Connected)
Atheros AR8152/8158 PCI-E Fast Ethernet Controller (NDIS 6.20) = Local Area Connection (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Lee-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : domain.actdsltmp

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : domain.actdsltmp
Description . . . . . . . . . . . : Atheros AR8152/8158 PCI-E Fast Ethernet Controller (NDIS 6.20)
Physical Address. . . . . . . . . : 04-7D-7B-0D-D8-A0
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : domain.actdsltmp
Description . . . . . . . . . . . : Realtek RTL8188CE Wireless LAN 802.11n PCI-E NIC
Physical Address. . . . . . . . . : 68-A3-C4-DE-7A-AA
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::4037:58ab:7fef:e98b%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.116(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Thursday, April 12, 2012 7:47:16 AM
Lease Expires . . . . . . . . . . : Friday, April 13, 2012 7:47:30 AM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 241738692
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-4B-17-01-68-A3-C4-DE-7A-AA
DNS Servers . . . . . . . . . . . : 192.168.0.1
205.171.3.25
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.domain.actdsltmp:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : domain.actdsltmp
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:147e:2ed2:3f57:fe8b(Preferred)
Link-local IPv6 Address . . . . . : fe80::147e:2ed2:3f57:fe8b%16(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
Server: dslmodem.domain.actdsltmp
Address: 192.168.0.1

DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
Name: google.com
Addresses: 74.125.225.103
74.125.225.104
74.125.225.105
74.125.225.110
74.125.225.96
74.125.225.97
74.125.225.98
74.125.225.99
74.125.225.100
74.125.225.101
74.125.225.102


Pinging google.com [74.125.225.110] with 32 bytes of data:
Reply from 74.125.225.110: bytes=32 time=87ms TTL=56
Reply from 74.125.225.110: bytes=32 time=84ms TTL=56

Ping statistics for 74.125.225.110:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 84ms, Maximum = 87ms, Average = 85ms
Server: dslmodem.domain.actdsltmp
Address: 192.168.0.1

DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
Name: yahoo.com
Addresses: 72.30.38.140
98.139.183.24
209.191.122.70


Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
Reply from 98.139.183.24: bytes=32 time=562ms TTL=52
Reply from 98.139.183.24: bytes=32 time=518ms TTL=50

Ping statistics for 98.139.183.24:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 518ms, Maximum = 562ms, Average = 540ms
Server: dslmodem.domain.actdsltmp
Address: 192.168.0.1

DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
Name: bleepingcomputer.com
Address: 208.43.87.2


Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:
Reply from 208.43.87.2: Destination host unreachable.
Reply from 208.43.87.2: Destination host unreachable.

Ping statistics for 208.43.87.2:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
13...04 7d 7b 0d d8 a0 ......Atheros AR8152/8158 PCI-E Fast Ethernet Controller (NDIS 6.20)
11...68 a3 c4 de 7a aa ......Realtek RTL8188CE Wireless LAN 802.11n PCI-E NIC
1...........................Software Loopback Interface 1
12...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
15...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter
16...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.116 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.116 281
192.168.1.116 255.255.255.255 On-link 192.168.1.116 281
192.168.1.255 255.255.255.255 On-link 192.168.1.116 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.116 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.116 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
16 58 ::/0 On-link
1 306 ::1/128 On-link
16 58 2001::/32 On-link
16 306 2001:0:4137:9e76:147e:2ed2:3f57:fe8b/128
On-link
11 281 fe80::/64 On-link
16 306 fe80::/64 On-link
16 306 fe80::147e:2ed2:3f57:fe8b/128
On-link
11 281 fe80::4037:58ab:7fef:e98b/128
On-link
1 306 ff00::/8 On-link
16 306 ff00::/8 On-link
11 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None

========================= Event log errors: ===============================

Application errors:
==================
Error: (04/12/2012 07:48:59 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/12/2012 07:47:33 AM) (Source: Toshiba App Place) (User: )
Description: System.ArgumentOutOfRangeException: Number must be either non-negative and less than or equal to Int32.MaxValue or -1.
Parameter name: dueTime
Stack Trace:
at System.Threading.Timer..ctor(TimerCallback callback, Object state, Int32 dueTime, Int32 period)
at System.Timers.Timer.set_Enabled(Boolean value)
at SnappCloud.ActivationReminder.AraClient.PostInit()
at SnappCloud.ActivationReminder.Program.Main(String[] args)

Error: (04/11/2012 07:57:47 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/11/2012 07:56:24 PM) (Source: Toshiba App Place) (User: )
Description: System.ArgumentOutOfRangeException: Number must be either non-negative and less than or equal to Int32.MaxValue or -1.
Parameter name: dueTime
Stack Trace:
at System.Threading.Timer..ctor(TimerCallback callback, Object state, Int32 dueTime, Int32 period)
at System.Timers.Timer.set_Enabled(Boolean value)
at SnappCloud.ActivationReminder.AraClient.PostInit()
at SnappCloud.ActivationReminder.Program.Main(String[] args)

Error: (04/11/2012 03:44:30 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/11/2012 03:43:04 PM) (Source: Toshiba App Place) (User: )
Description: System.ArgumentOutOfRangeException: Number must be either non-negative and less than or equal to Int32.MaxValue or -1.
Parameter name: dueTime
Stack Trace:
at System.Threading.Timer..ctor(TimerCallback callback, Object state, Int32 dueTime, Int32 period)
at System.Timers.Timer.set_Enabled(Boolean value)
at SnappCloud.ActivationReminder.AraClient.PostInit()
at SnappCloud.ActivationReminder.Program.Main(String[] args)

Error: (04/10/2012 08:05:58 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/10/2012 08:04:33 AM) (Source: Toshiba App Place) (User: )
Description: System.ArgumentOutOfRangeException: Number must be either non-negative and less than or equal to Int32.MaxValue or -1.
Parameter name: dueTime
Stack Trace:
at System.Threading.Timer..ctor(TimerCallback callback, Object state, Int32 dueTime, Int32 period)
at System.Timers.Timer.set_Enabled(Boolean value)
at SnappCloud.ActivationReminder.AraClient.PostInit()
at SnappCloud.ActivationReminder.Program.Main(String[] args)

Error: (04/08/2012 10:32:33 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/08/2012 10:31:08 AM) (Source: Toshiba App Place) (User: )
Description: System.ArgumentOutOfRangeException: Number must be either non-negative and less than or equal to Int32.MaxValue or -1.
Parameter name: dueTime
Stack Trace:
at System.Threading.Timer..ctor(TimerCallback callback, Object state, Int32 dueTime, Int32 period)
at System.Timers.Timer.set_Enabled(Boolean value)
at SnappCloud.ActivationReminder.AraClient.PostInit()
at SnappCloud.ActivationReminder.Program.Main(String[] args)


System errors:
=============
Error: (04/10/2012 02:07:04 PM) (Source: Schannel) (User: SYSTEM)
Description: The following fatal alert was received: 47.

Error: (04/10/2012 02:07:04 PM) (Source: Schannel) (User: SYSTEM)
Description: The following fatal alert was received: 47.

Error: (04/10/2012 02:07:04 PM) (Source: Schannel) (User: SYSTEM)
Description: The following fatal alert was received: 47.

Error: (04/10/2012 02:07:04 PM) (Source: Schannel) (User: SYSTEM)
Description: The following fatal alert was received: 47.

Error: (04/10/2012 02:07:00 PM) (Source: Schannel) (User: SYSTEM)
Description: The following fatal alert was received: 47.

Error: (04/10/2012 02:07:00 PM) (Source: Schannel) (User: SYSTEM)
Description: The following fatal alert was received: 47.

Error: (04/10/2012 02:07:00 PM) (Source: Schannel) (User: SYSTEM)
Description: The following fatal alert was received: 47.

Error: (04/10/2012 02:07:00 PM) (Source: Schannel) (User: SYSTEM)
Description: The following fatal alert was received: 47.

Error: (04/10/2012 02:06:57 PM) (Source: Schannel) (User: SYSTEM)
Description: The following fatal alert was received: 47.

Error: (04/10/2012 02:06:57 PM) (Source: Schannel) (User: SYSTEM)
Description: The following fatal alert was received: 47.


Microsoft Office Sessions:
=========================
Error: (04/12/2012 07:48:59 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/12/2012 07:47:33 AM) (Source: Toshiba App Place)(User: )
Description: System.ArgumentOutOfRangeException: Number must be either non-negative and less than or equal to Int32.MaxValue or -1.
Parameter name: dueTime
Stack Trace:
at System.Threading.Timer..ctor(TimerCallback callback, Object state, Int32 dueTime, Int32 period)
at System.Timers.Timer.set_Enabled(Boolean value)
at SnappCloud.ActivationReminder.AraClient.PostInit()
at SnappCloud.ActivationReminder.Program.Main(String[] args)

Error: (04/11/2012 07:57:47 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/11/2012 07:56:24 PM) (Source: Toshiba App Place)(User: )
Description: System.ArgumentOutOfRangeException: Number must be either non-negative and less than or equal to Int32.MaxValue or -1.
Parameter name: dueTime
Stack Trace:
at System.Threading.Timer..ctor(TimerCallback callback, Object state, Int32 dueTime, Int32 period)
at System.Timers.Timer.set_Enabled(Boolean value)
at SnappCloud.ActivationReminder.AraClient.PostInit()
at SnappCloud.ActivationReminder.Program.Main(String[] args)

Error: (04/11/2012 03:44:30 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/11/2012 03:43:04 PM) (Source: Toshiba App Place)(User: )
Description: System.ArgumentOutOfRangeException: Number must be either non-negative and less than or equal to Int32.MaxValue or -1.
Parameter name: dueTime
Stack Trace:
at System.Threading.Timer..ctor(TimerCallback callback, Object state, Int32 dueTime, Int32 period)
at System.Timers.Timer.set_Enabled(Boolean value)
at SnappCloud.ActivationReminder.AraClient.PostInit()
at SnappCloud.ActivationReminder.Program.Main(String[] args)

Error: (04/10/2012 08:05:58 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/10/2012 08:04:33 AM) (Source: Toshiba App Place)(User: )
Description: System.ArgumentOutOfRangeException: Number must be either non-negative and less than or equal to Int32.MaxValue or -1.
Parameter name: dueTime
Stack Trace:
at System.Threading.Timer..ctor(TimerCallback callback, Object state, Int32 dueTime, Int32 period)
at System.Timers.Timer.set_Enabled(Boolean value)
at SnappCloud.ActivationReminder.AraClient.PostInit()
at SnappCloud.ActivationReminder.Program.Main(String[] args)

Error: (04/08/2012 10:32:33 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/08/2012 10:31:08 AM) (Source: Toshiba App Place)(User: )
Description: System.ArgumentOutOfRangeException: Number must be either non-negative and less than or equal to Int32.MaxValue or -1.
Parameter name: dueTime
Stack Trace:
at System.Threading.Timer..ctor(TimerCallback callback, Object state, Int32 dueTime, Int32 period)
at System.Timers.Timer.set_Enabled(Boolean value)
at SnappCloud.ActivationReminder.AraClient.PostInit()
at SnappCloud.ActivationReminder.Program.Main(String[] args)


=========================== Installed Programs ============================

64 Bit HP CIO Components Installer (Version: 6.2.2)
7-Zip 9.20 (x64 edition) (Version: 9.20.00.0)
Adobe AIR (Version: 2.6.0.19140)
Adobe Flash Player 11 ActiveX 64-bit (Version: 11.2.202.228)
Adobe Flash Player 11 Plugin 64-bit (Version: 11.2.202.228)
Adobe Reader X (10.1.3) MUI (Version: 10.1.3)
Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver (Version: 1.0.0.36)
Bejeweled 3 (Version: 2.2.0.97)
BufferChm (Version: 140.0.212.000)
Chuzzle Deluxe (Version: 2.2.0.95)
Cisco EAP-FAST Module (Version: 2.2.14)
Cisco LEAP Module (Version: 1.0.19)
Cisco PEAP Module (Version: 1.1.6)
Conexant HD Audio (Version: 8.51.2.51)
D3DX10 (Version: 15.4.2368.0902)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
DJ_AIO_06_F4500_SW_MIN (Version: 140.0.690.000)
F4500 (Version: 140.0.690.000)
FATE - The Traitor Soul (Version: 2.2.0.95)
Fishdom ™ 2 (Version: 2.2.0.98)
Google Chrome (Version: 18.0.1025.152)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.3.2710.138)
Google Update Helper (Version: 1.3.21.111)
HP Deskjet F4500 All-in-One Driver Software 14.0 Rel. 6 (Version: 14.0)
HPPhotoGadget (Version: 140.0.524.000)
Intel® Management Engine Components (Version: 7.0.0.1144)
Intel® Processor Graphics (Version: 8.15.10.2353)
Intel® Rapid Storage Technology (Version: 10.1.2.1004)
Java Auto Updater (Version: 2.0.4.1)
Java™ 6 Update 25 (Version: 6.0.250)
Junk Mail filter update (Version: 15.4.3502.0922)
Label@Once 1.0 (Version: 1.0)
Mesh Runtime (Version: 15.4.5722.2)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Home and Student 2010 (Version: 14.0.6029.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.6029.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Single Image 2010 (Version: 14.0.6029.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Silverlight (Version: 4.1.10111.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319 (Version: 10.0.30319)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Netwaiting (Version: 1.0.1)
Network64 (Version: 140.0.215.000)
Norton Internet Security (Version: 19.6.2.10)
OpenAL
Penguins! (Version: 2.2.0.95)
Plants vs. Zombies - Game of the Year (Version: 2.2.0.95)
PlayReady PC Runtime amd64 (Version: 1.3.0)
PlayReady PC Runtime x86 (Version: 1.3.0)
Polar Bowler (Version: 2.2.0.97)
Realtek USB 2.0 Reader Driver (Version: 1.0.0.15)
Realtek WLAN Driver (Version: 2.00.0013)
Scan (Version: 140.0.80.000)
Skype Launcher (Version: 2.01)
Synaptics Pointing Device Driver (Version: 15.2.11.1)
Tom Clancy's Splinter Cell (Version: 2.2.0.97)
Toolbox (Version: 140.0.428.000)
Toshiba App Place (Version: 1.0.6.3)
TOSHIBA Application Installer (Version: 9.0.1.2)
TOSHIBA Assist (Version: 4.2.3.0)
Toshiba Book Place (Version: 2.2.7530)
TOSHIBA Bulletin Board (Version: 1.6.11.64)
TOSHIBA Disc Creator (Version: 2.1.0.11 for x64)
TOSHIBA eco Utility (Version: 1.3.5.64)
TOSHIBA Face Recognition (Version: 3.1.17.64)
TOSHIBA Hardware Setup (Version: 4.08.09.00)
TOSHIBA HDD/SSD Alert (Version: 3.1.64.9)
Toshiba Online Backup (Version: 2.0.0.31)
TOSHIBA PC Health Monitor (Version: 1.7.9.64)
TOSHIBA Quality Application (Version: 1.0.3)
TOSHIBA Recovery Media Creator (Version: 2.1.5.5109a)
TOSHIBA ReelTime (Version: 1.7.21.64)
TOSHIBA Resolution+ Plug-in for Windows Media Player (Version: 1.1.2001)
TOSHIBA Service Station (Version: 2.2.12)
TOSHIBA Sleep Utility (Version: 1.4.2.8)
TOSHIBA Supervisor Password (Version: 4.08.09.00)
TOSHIBA Value Added Package (Version: 1.6.1.64)
TOSHIBA Web Camera Application (Version: 2.0.3.3)
TOSHIBA Wireless LAN Indicator (Version: 1.0.5)
TOSHIBARegistration (Version: 1.0.6)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft Excel 2010 (KB2553439) 32-Bit Edition
Update for Microsoft Office 2010 (KB2494150)
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553270) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553385) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft Office 2010 (KB2597091) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2553323) 32-Bit Edition
Update for Microsoft Outlook Social Connector (KB2583935)
Update Installer for WildTangent Games App
Virtual Villagers 5 - New Believers (Version: 2.2.0.97)
WebReg (Version: 140.0.212.017)
WildTangent Games (Version: 1.0.2.5)
WildTangent Games App (Toshiba Games) (Version: 4.0.5.14)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3538.0513)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3538.0513)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3538.0513)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
Zuma's Revenge (Version: 2.2.0.97)

========================= Memory info: ===================================

Percentage of memory in use: 36%
Total physical RAM: 4043.86 MB
Available physical RAM: 2564.01 MB
Total Pagefile: 8085.91 MB
Available Pagefile: 6614.84 MB
Total Virtual: 4095.88 MB
Available Virtual: 3966.74 MB

========================= Partitions: =====================================

1 Drive c: (TI106234W0C) (Fixed) (Total:449.77 GB) (Free:380.25 GB) NTFS

========================= Users: ========================================

User accounts for \\LEE-PC

Administrator Guest Lee

========================= Minidump Files ==================================

No minidump file found

**** End of log ****

I didn't know those games were installed on this computer. The games I play do not appear in the list of installed programs.

#4 lti

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Posted 14 April 2012 - 09:14 PM

This computer just crashed while I was typing a Microsoft Word document.

==================================================
Dump File : 041412-27409-01.dmp
Crash Time : 4/14/2012 8:01:13 PM
Bug Check String : BAD_POOL_HEADER
Bug Check Code : 0x00000019
Parameter 1 : 00000000`00000020
Parameter 2 : fffffa80`06f29080
Parameter 3 : fffffa80`06f290a0
Parameter 4 : 00000000`04020008
Caused By Driver : NETIO.SYS
Caused By Address : NETIO.SYS+35ba
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc80
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\windows\Minidump\041412-27409-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 262,144
==================================================

#5 noknojon

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Posted 15 April 2012 - 12:31 AM

Thank you for the update -
I have been trying to diognose the first error logs, and I will add this to the list -

Regards -

#6 hamluis

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Posted 15 April 2012 - 09:37 AM

<<I have been having weird problems with my Toshiba Satellite L750 laptop for a couple months. This computer is about five months old and is running 64-bit Windows 7 Home Premium.>>

Have you contacted the laptop manufacturer?

Louis

#7 Akthalian

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Posted 15 April 2012 - 10:12 AM

::1 localhost

127.0.0.1 localhost
127.0.0.1 fr.a2dfp.net
127.0.0.1 m.fr.a2dfp.net
127.0.0.1 ad.a8.net
127.0.0.1 asy.a8ww.net
127.0.0.1 abcstats.com
127.0.0.1 a.abv.bg
127.0.0.1 adserver.abv.bg
127.0.0.1 adv.abv.bg
127.0.0.1 bimg.abv.bg
127.0.0.1 ca.abv.bg
127.0.0.1 www2.a-counter.kiev.ua
127.0.0.1 track.acclaimnetwork.com
127.0.0.1 accuserveadsystem.com
127.0.0.1 www.accuserveadsystem.com
127.0.0.1 achmedia.com
127.0.0.1 aconti.net
127.0.0.1 secure.aconti.net
127.0.0.1 www.aconti.net 127.0.0.1 am1.activemeter.com

There are 12743 more lines starting with "127.0.0.1"




The IP address 127.0.0.1 is the localhost address. The fact that there are over 12,000 lines in the hosts file referencing the localhost address would typically indicate a virus infection. I would suggest reposting in the Am I infected forum, where a helper will be able to assist you in determining if your system has malicious modifications.


The programs you mentioned are almost exclusively bloatware programs that come pre installed on your system. The host file contents and the fact you have many blue screens would suggest that malicious modifications have taken place. Again, I recommend re posting in the Am I infected? thread.
A+ Certified Support Technician

#8 lti

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Posted 15 April 2012 - 02:09 PM

I am using the MVPS Hosts file.

I will contact Toshiba today.

Edited by lti, 15 April 2012 - 02:09 PM.


#9 lti

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Posted 16 April 2012 - 09:01 AM

I didn't contact Toshiba yet, but I ran Memtest86+ last night and it failed. Strangely, it only failed after running for about an hour and 45 minutes and failed at 5076MB, even though this computer only has 4GB of RAM.

#10 lti

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Posted 30 May 2012 - 09:49 PM

After three repair attempts, this computer appears to be stable. I am still having the Internet connection issue. One other computer on the network has the same problem, and it is running Windows XP Home Edition. Other computers on this network do not have this problem, whether they are connected through a wired or wireless connection. Reinstalling Windows only temporarily solves this problem. As soon as this computer is connected to this network, it develops the Internet connection problem in a few hours. Restarting the browser helps for a few minutes. Also, the video performance is poor after this last repair. Flash videos constantly drop frames.

Edited by lti, 30 May 2012 - 09:51 PM.





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