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SMART_HDD


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#1 hater_of_viruses

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Posted 11 April 2012 - 10:14 AM

Hello.

I have an infection with SMART_HDD. I have looked online and I have seen advice to use malwarebytes to remove the virus, but I am unable to access anything when my computer starts. I have Windows 7 on the infected computer.

What should I do? What is the best way to remove this virus? Also, how much time will be needed to remove the virus? I have a busy day ahead so I want to deal wtih this as quickly as possible. Finally, how is this viurs tranmitted? Can I infect other computers if I send a file from my computer as an emaial attachment (assuming I have not lost all my files and I am able to get my computer working again).

Thank you for your help.

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#2 Broni

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Posted 11 April 2012 - 10:41 AM

Welcome aboard Posted Image

Start with these instructions: http://www.bleepingcomputer.com/virus-removal/remove-smart-hdd

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#3 hater_of_viruses

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Posted 11 April 2012 - 12:22 PM

Thank you!

I have run a Malwarebytes scan and am now runing a second scan. Will the SMART_HDD icon still apear on my desktop even after it has been removed? I still have the SMART_HDD icon on my desktop.

Thanks again.

#4 Broni

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Posted 11 April 2012 - 12:31 PM

It's just a shortcut. You can safely delete it.

Then.....

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

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#5 hater_of_viruses

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Posted 11 April 2012 - 12:49 PM

I am reluctant to download so many programs onto my computer. What do all of these programs do? Is scanning and removing the virus with Malwarebytes insuffcient? Other websites seem to to inidcate that removal with Malwarebytes is enough.

So what exactly do these other programs do and why do I need to run them?

Thanks again!

#6 Broni

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Posted 11 April 2012 - 01:01 PM

Those programs will let me know if your computer is clean.
Surely it'll be totally up to you.

Other websites seem to to inidcate that removal with Malwarebytes is enough

I wish it was that simple but it's not.

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#7 hater_of_viruses

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Posted 11 April 2012 - 01:04 PM

Ok, let me work on it. It may take a while since it seems my computer is now running much slower than it was before. Is that normal?

#8 Broni

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Posted 11 April 2012 - 01:06 PM

It may be still infected.

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#9 hater_of_viruses

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Posted 11 April 2012 - 01:17 PM

If I upload all of my files to a USB drive, reformat my hard drive to factory settings, then reupload my files onto my computer, would that solve the problem? This computer is relatively new, so there are not too many files on the hard drive so that almost seems easier. Would the virus 100% removed? Would I reinfect my computer when I upload my old files back onto my computer?

#10 Broni

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Posted 11 April 2012 - 01:24 PM

It depends on infection.
For instance if your MBR is infected restoring to factory settings will NOT solve the problem as recovery disks don't format hard drive.
In case of infected MBR hard drive has to be formatted.

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#11 hater_of_viruses

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Posted 11 April 2012 - 01:28 PM

I just tried downloading Security Check, and got a message saying "Security check is not commonly downloaded and could harm your computer". I was not able to download it. What should I do next?

Thanks again for your help. I realize this is difficult.

#12 Broni

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Posted 11 April 2012 - 01:32 PM

Disregard that warning message and download the tool anyway.
We used it here all the time.

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#13 hater_of_viruses

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Posted 11 April 2012 - 01:36 PM

edited

Edited by hater_of_viruses, 11 April 2012 - 06:39 PM.


#14 hater_of_viruses

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Posted 11 April 2012 - 01:39 PM

edited

Edited by hater_of_viruses, 11 April 2012 - 06:39 PM.


#15 hater_of_viruses

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Posted 11 April 2012 - 01:44 PM

edited

Edited by hater_of_viruses, 11 April 2012 - 06:38 PM.





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