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Posted 11 April 2012 - 09:30 AM
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Posted 14 April 2012 - 12:44 AM
And the probem still exist? It would be better to ask them to replace the ISP modem/router. If the router has a wireless capability, check also the difference. You may want to ask if your provider has a monthly capped for downloading over the net. Have you tried resetting the device to factory default? Do you share the network with other computers? Might wanna check also MAC address filtering or cloning feature to disable if the router has one of these settings.
following a further conversation with my ISPs advisor it was suggested that I try another router
Posted 14 April 2012 - 09:58 AM
Combo gateway devices are always a compromise in both quality and performance compared to separate units. Also, only the ISP can update the firmware so you are always a prisoner of them. Also the firmware is typically crippled by the ISP's customizing of it and they typically eliminate valuable features. One of the biggest issues with them is that it is far more difficult to diagnose connectivity issues when it comes to troubleshooting. You can't narrow things down by using the process of elimination by removing just the router from the path.
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