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Possible Zero Access - No Internet


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2 replies to this topic

#1 Martzill

Martzill

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  • 1 posts
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  • Local time:05:30 AM

Posted 11 April 2012 - 06:05 AM

MOVED to Virus,Trojan and Malware Removal Logs ~~boopme


Hi all

After getting my computer back from the shop due to having some nasty spyware on my comp that hide all my files, I discovered that it only appeared to be fixed. All my files and programs were back but google kept redirecting me to bogus sites. I used TDSSKiller to get rid of that problem. Shortly after my internet connection went out and AVG kept telling me that I had Zero.Access.S and that it was white listed and couldn't be removed.

I then proceeded to try everything and fail pretty badly. I am now at the point where I don't have any spyware removals on my comp to prepare to go through the proper steps to get me back up to speed. Please help!

Windows XP Pro (32 - bit I beleive?)

DDS and GMER below

THANKS A TON!

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_23
Run by me at 19:57:46 on 2012-04-10
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2048.1714 [GMT -4:00]
.
.
============== Running Processes ===============
.
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
svchost.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\Explorer.EXE
C:\Program Files\real\realplayer\update\realsched.exe
C:\WINDOWS\system32\ctfmon.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.yahoo.com/
BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - c:\documents and settings\all users\application data\real\realplayer\browserrecordplugin\ie\rpbrowserrecordplugin.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File
TB: {472734EA-242A-422B-ADF8-83D1E48CC825} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [Google Update] "c:\documents and settings\me\local settings\application data\google\update\GoogleUpdate.exe" /c
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [TkBellExe] "c:\program files\real\realplayer\update\realsched.exe" -osboot
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
LSP: mswsock.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\me\application data\mozilla\firefox\profiles\filgc1wm.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/
FF - prefs.js: network.proxy.type - 0
FF - component: c:\program files\avg\avg10\firefox4\components\avgssff4.dll
FF - component: c:\program files\mozilla firefox\extensions\{ab2ce124-6272-4b12-94a9-7303c7397bd1}\components\SkypeFfComponent.dll
FF - plugin: c:\documents and settings\all users\application data\real\realplayer\browserrecordplugin\mozillaplugins\nprpchromebrowserrecordext.dll
FF - plugin: c:\documents and settings\all users\application data\real\realplayer\browserrecordplugin\mozillaplugins\nprphtml5videoshim.dll
FF - plugin: c:\documents and settings\me\local settings\application data\google\update\1.3.21.111\npGoogleUpdate3.dll
FF - plugin: c:\program files\adobe\reader 10.0\reader\air\nppdf32.dll
FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll
FF - plugin: c:\program files\google\update\1.3.21.99\npGoogleUpdate3.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\microsoft silverlight\4.1.10111.0\npctrlui.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll
.
============= SERVICES / DRIVERS ===============
.
R3 NVHDA;Service for NVIDIA High Definition Audio Driver;c:\windows\system32\drivers\nvhda32.sys [2010-10-20 100712]
S0 cerc6;cerc6; [x]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2011-4-12 136176]
S2 mcafeeframework;Sstpsvc;c:\windows\system32\svchost.exe -k netsvcs [2008-4-14 14336]
S2 mcrdsvc;Backupexecdevicemediaservice;c:\windows\system32\svchost.exe -k netsvcs [2008-4-14 14336]
S2 mctaskmanager;S217unic;c:\windows\system32\svchost.exe -k netsvcs [2008-4-14 14336]
S2 mcupdmgr.exe;Sonytvc;c:\windows\system32\svchost.exe -k netsvcs [2008-4-14 14336]
S2 SkypeUpdate;Skype Updater;c:\program files\skype\updater\Updater.exe [2012-2-29 158856]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2011-4-12 136176]
.
=============== Created Last 30 ================
.
2012-04-05 04:18:13 98992 ----a-w- c:\windows\system32\drivers\43528141.sys
2012-03-27 18:28:29 0 --sha-w- c:\windows\system32\dds_trash_log.cmd
2012-03-27 00:21:34 -------- d-----w- c:\documents and settings\me\local settings\application data\Threat Expert
2012-03-26 23:16:15 -------- d-----w- c:\program files\PC Tools
2012-03-26 23:12:57 185560 ----a-w- c:\windows\system32\drivers\PCTSD.sys
2012-03-26 23:12:57 -------- d-----w- c:\program files\common files\PC Tools
2012-03-26 23:12:28 -------- d-----w- c:\documents and settings\me\application data\TestApp
2012-03-26 23:12:28 -------- d-----w- c:\documents and settings\all users\application data\PC Tools
2012-03-26 23:06:02 -------- d-----w- C:\TDSSKiller_Quarantine
2012-03-24 14:24:12 592824 ----a-w- c:\program files\mozilla firefox\gkmedias.dll
2012-03-24 14:24:12 44472 ----a-w- c:\program files\mozilla firefox\mozglue.dll
2012-03-20 12:14:45 327680 ----a-w- c:\documents and settings\me\application data\microsoft\microsoft\ruamntmv.dll
.
==================== Find3M ====================
.
2012-02-03 09:22:18 1860096 ----a-w- c:\windows\system32\win32k.sys
2012-01-28 17:17:10 499712 ----a-w- c:\windows\system32\msvcp71.dll
2012-01-28 17:17:10 348160 ----a-w- c:\windows\system32\msvcr71.dll
.
============= FINISH: 19:58:20.32 ===============





ATTACH DOC:

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2011-08-26.01)
.
Microsoft Windows XP Professional
Boot Device: \Device\HarddiskVolume1
Install Date: 10/20/2010 3:23:03 PM
System Uptime: 4/10/2012 6:08:38 PM (1 hours ago)
.
Motherboard: ASUSTeK Computer INC. | | P5Q PRO TURBO
Processor: Intel Pentium III Xeon processor | LGA 775 | 2499/333mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 233 GiB total, 121.92 GiB free.
D: is CDROM ()
.
==== Disabled Device Manager Items =============
.
Class GUID: {4D36E97E-E325-11CE-BFC1-08002BE10318}
Description: Audio Device on High Definition Audio Bus
Device ID: HDAUDIO\FUNC_01&VEN_1106&DEV_0397&SUBSYS_104383AE&REV_1000\4&320758EB&0&0001
Manufacturer:
Name: Audio Device on High Definition Audio Bus
PNP Device ID: HDAUDIO\FUNC_01&VEN_1106&DEV_0397&SUBSYS_104383AE&REV_1000\4&320758EB&0&0001
Service:
.
Class GUID: {4D36E97E-E325-11CE-BFC1-08002BE10318}
Description:
Device ID: ACPI\ATK0110\1010110
Manufacturer:
Name:
PNP Device ID: ACPI\ATK0110\1010110
Service:
.
==== System Restore Points ===================
.
RP391: 2/16/2012 5:27:16 PM - System Checkpoint
RP392: 2/21/2012 7:11:14 PM - System Checkpoint
RP393: 2/22/2012 7:59:41 PM - System Checkpoint
RP394: 2/24/2012 8:19:26 AM - System Checkpoint
RP395: 2/27/2012 7:55:40 AM - System Checkpoint
RP396: 2/29/2012 5:02:18 PM - System Checkpoint
RP397: 3/4/2012 11:17:44 AM - System Checkpoint
RP398: 3/7/2012 8:58:02 PM - Removed Skype™ 5.5
RP399: 3/7/2012 9:08:35 PM - Removed Skype™ 5.8
RP400: 3/7/2012 9:24:20 PM - Software Distribution Service 3.0
RP401: 3/7/2012 9:29:27 PM - Software Distribution Service 3.0
RP402: 3/7/2012 9:40:22 PM - Removed Skype™ 5.8
RP403: 3/8/2012 10:37:20 PM - System Checkpoint
RP404: 3/8/2012 11:28:03 PM - Removed Skype™ 5.8
RP405: 3/10/2012 10:27:31 AM - System Checkpoint
RP406: 3/11/2012 11:44:10 AM - System Checkpoint
RP407: 3/15/2012 9:57:54 PM - System Checkpoint
RP408: 3/16/2012 10:18:57 PM - System Checkpoint
RP409: 3/18/2012 11:18:09 AM - Software Distribution Service 3.0
RP410: 3/19/2012 10:03:27 PM - System Checkpoint
RP411: 3/23/2012 8:51:24 PM - System Checkpoint
RP412: 3/24/2012 10:00:43 PM - System Checkpoint
RP413: 3/25/2012 11:02:48 PM - System Checkpoint
RP414: 3/27/2012 10:07:48 AM - System Checkpoint
RP415: 3/28/2012 10:25:03 AM - System Checkpoint
RP416: 3/29/2012 11:15:54 AM - System Checkpoint
RP417: 3/31/2012 11:08:10 AM - System Checkpoint
RP418: 3/31/2012 3:54:00 PM - Restore Operation
RP419: 3/31/2012 4:01:34 PM - Restore Operation
RP420: 4/2/2012 9:32:33 PM - Installed WinZip 16.0
RP421: 4/3/2012 9:32:59 PM - System Checkpoint
RP422: 4/4/2012 9:34:29 PM - System Checkpoint
RP423: 4/5/2012 12:22:23 AM - Removed Kaspersky Security Scan
RP424: 4/5/2012 6:20:18 PM - Removed Adobe Reader X (10.1.2).
RP425: 4/5/2012 9:56:13 PM - Removed Bing Bar
RP426: 4/5/2012 9:58:13 PM - Removed Bonjour
RP427: 4/6/2012 12:24:22 AM - Removed AVG 2012
RP428: 4/6/2012 12:25:28 AM - Removed AVG 2012
RP429: 4/7/2012 12:49:19 AM - System Checkpoint
RP430: 4/9/2012 7:00:19 PM - System Checkpoint
RP431: 4/10/2012 5:27:01 PM - April 10th Tues Repair
RP432: 4/10/2012 5:32:37 PM - Restore Operation
RP433: 4/10/2012 6:05:52 PM - Restore Operation
RP434: 4/10/2012 6:06:50 PM - Removed DAEMON Tools
.
==== Installed Programs ======================
.
µTorrent
Apple Application Support
Apple Mobile Device Support
Apple Software Update
Atheros Communications Inc.® AR8121/AR8113/AR8114 Gigabit/Fast Ethernet Driver
BitZipper 2010
EverQuest Titanium
Google Chrome
Google Earth Plug-in
Google Update Helper
Heroes of Newerth
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB2158563)
Hotfix for Windows XP (KB2443685)
Hotfix for Windows XP (KB2570791)
Hotfix for Windows XP (KB2633952)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB954550-v5)
Hotfix for Windows XP (KB961118)
iTunes
Java Auto Updater
Java™ 6 Update 23
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Silverlight
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Mozilla Firefox 11.0 (x86 en-US)
MTX
Nero 7.5.9.0A
Neverwinter Nights 2
NVIDIA Control Panel 260.89
NVIDIA Graphics Driver 260.89
NVIDIA HD Audio Driver 1.1.9.0
NVIDIA Install Application
NVIDIA nView 135.36
NVIDIA nView Desktop Manager
NVIDIA PhysX
NVIDIA PhysX System Software 9.10.0514
OpenOffice.org 3.2
PowerDVD
QuickTime
RealNetworks - Microsoft Visual C++ 2008 Runtime
RealUpgrade 1.1
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424)
Security Update for Microsoft Windows (KB2564958)
Security Update for Windows Internet Explorer 8 (KB2360131)
Security Update for Windows Internet Explorer 8 (KB2416400)
Security Update for Windows Internet Explorer 8 (KB2482017)
Security Update for Windows Internet Explorer 8 (KB2497640)
Security Update for Windows Internet Explorer 8 (KB2510531)
Security Update for Windows Internet Explorer 8 (KB2530548)
Security Update for Windows Internet Explorer 8 (KB2544521)
Security Update for Windows Internet Explorer 8 (KB2559049)
Security Update for Windows Internet Explorer 8 (KB2586448)
Security Update for Windows Internet Explorer 8 (KB2618444)
Security Update for Windows Internet Explorer 8 (KB2647516)
Security Update for Windows Internet Explorer 8 (KB971961)
Security Update for Windows Internet Explorer 8 (KB981332)
Security Update for Windows Internet Explorer 8 (KB982381)
Security Update for Windows Media Player (KB2378111)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB954155)
Security Update for Windows Media Player (KB973540)
Security Update for Windows Media Player (KB975558)
Security Update for Windows Media Player (KB978695)
Security Update for Windows Media Player 11 (KB954154)
Security Update for Windows XP (KB2079403)
Security Update for Windows XP (KB2115168)
Security Update for Windows XP (KB2121546)
Security Update for Windows XP (KB2229593)
Security Update for Windows XP (KB2259922)
Security Update for Windows XP (KB2279986)
Security Update for Windows XP (KB2286198)
Security Update for Windows XP (KB2296011)
Security Update for Windows XP (KB2296199)
Security Update for Windows XP (KB2347290)
Security Update for Windows XP (KB2360131)
Security Update for Windows XP (KB2360937)
Security Update for Windows XP (KB2387149)
Security Update for Windows XP (KB2393802)
Security Update for Windows XP (KB2412687)
Security Update for Windows XP (KB2419632)
Security Update for Windows XP (KB2423089)
Security Update for Windows XP (KB2436673)
Security Update for Windows XP (KB2440591)
Security Update for Windows XP (KB2443105)
Security Update for Windows XP (KB2476490)
Security Update for Windows XP (KB2476687)
Security Update for Windows XP (KB2478960)
Security Update for Windows XP (KB2478971)
Security Update for Windows XP (KB2479628)
Security Update for Windows XP (KB2479943)
Security Update for Windows XP (KB2481109)
Security Update for Windows XP (KB2483185)
Security Update for Windows XP (KB2485376)
Security Update for Windows XP (KB2485663)
Security Update for Windows XP (KB2503658)
Security Update for Windows XP (KB2503665)
Security Update for Windows XP (KB2506212)
Security Update for Windows XP (KB2506223)
Security Update for Windows XP (KB2507618)
Security Update for Windows XP (KB2507938)
Security Update for Windows XP (KB2508272)
Security Update for Windows XP (KB2508429)
Security Update for Windows XP (KB2509553)
Security Update for Windows XP (KB2511455)
Security Update for Windows XP (KB2524375)
Security Update for Windows XP (KB2535512)
Security Update for Windows XP (KB2536276-v2)
Security Update for Windows XP (KB2536276)
Security Update for Windows XP (KB2544893-v2)
Security Update for Windows XP (KB2544893)
Security Update for Windows XP (KB2555917)
Security Update for Windows XP (KB2562937)
Security Update for Windows XP (KB2566454)
Security Update for Windows XP (KB2567053)
Security Update for Windows XP (KB2567680)
Security Update for Windows XP (KB2570222)
Security Update for Windows XP (KB2570947)
Security Update for Windows XP (KB2584146)
Security Update for Windows XP (KB2585542)
Security Update for Windows XP (KB2592799)
Security Update for Windows XP (KB2598479)
Security Update for Windows XP (KB2603381)
Security Update for Windows XP (KB2618451)
Security Update for Windows XP (KB2619339)
Security Update for Windows XP (KB2620712)
Security Update for Windows XP (KB2621440)
Security Update for Windows XP (KB2624667)
Security Update for Windows XP (KB2631813)
Security Update for Windows XP (KB2633171)
Security Update for Windows XP (KB2639417)
Security Update for Windows XP (KB2641653)
Security Update for Windows XP (KB2646524)
Security Update for Windows XP (KB2647518)
Security Update for Windows XP (KB2660465)
Security Update for Windows XP (KB2661637)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956744)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958869)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB970430)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB971961)
Security Update for Windows XP (KB972270)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973869)
Security Update for Windows XP (KB973904)
Security Update for Windows XP (KB974112)
Security Update for Windows XP (KB974318)
Security Update for Windows XP (KB974392)
Security Update for Windows XP (KB974571)
Security Update for Windows XP (KB975025)
Security Update for Windows XP (KB975467)
Security Update for Windows XP (KB975560)
Security Update for Windows XP (KB975562)
Security Update for Windows XP (KB975713)
Security Update for Windows XP (KB977816)
Security Update for Windows XP (KB977914)
Security Update for Windows XP (KB978037)
Security Update for Windows XP (KB978338)
Security Update for Windows XP (KB978542)
Security Update for Windows XP (KB978601)
Security Update for Windows XP (KB978706)
Security Update for Windows XP (KB979309)
Security Update for Windows XP (KB979482)
Security Update for Windows XP (KB979687)
Security Update for Windows XP (KB980195)
Security Update for Windows XP (KB980232)
Security Update for Windows XP (KB980436)
Security Update for Windows XP (KB981322)
Security Update for Windows XP (KB981349)
Security Update for Windows XP (KB981852)
Security Update for Windows XP (KB981957)
Security Update for Windows XP (KB981997)
Security Update for Windows XP (KB982132)
Security Update for Windows XP (KB982214)
Security Update for Windows XP (KB982665)
Skype™ 5.8
StarCraft II
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Windows Internet Explorer 8 (KB2362765)
Update for Windows Internet Explorer 8 (KB976662)
Update for Windows XP (KB2141007)
Update for Windows XP (KB2345886)
Update for Windows XP (KB2467659)
Update for Windows XP (KB2541763)
Update for Windows XP (KB2607712)
Update for Windows XP (KB2616676)
Update for Windows XP (KB2641690)
Update for Windows XP (KB898461)
Update for Windows XP (KB951978)
Update for Windows XP (KB955759)
Update for Windows XP (KB967715)
Update for Windows XP (KB968389)
Update for Windows XP (KB971029)
Update for Windows XP (KB971737)
Update for Windows XP (KB973687)
Update for Windows XP (KB973815)
Ventrilo Client
VLC media player 1.1.4
WebFldrs XP
Windows Genuine Advantage Notifications (KB905474)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Internet Explorer 8
Windows Media Format 11 runtime
Windows Media Player 11
WinZip 16.0
World of Warcraft
XML Paper Specification Shared Components Pack 1.0
.
==== Event Viewer Messages From Past Week ========
.
4/6/2012 12:34:48 AM, error: PCTCore [280] -
4/5/2012 12:21:13 AM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: d347bus
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The ZDCNDIS5 service terminated with the following error: The specified module could not be found.
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The Xnacc service terminated with the following error: The specified module could not be found.
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The Wmp54gsvc service terminated with the following error: The specified module could not be found.
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The Winvnc service terminated with the following error: The specified module could not be found.
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The Winpower service terminated with the following error: The specified module could not be found.
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The WINIO service terminated with the following error: The specified module could not be found.
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The Websenseuserservice service terminated with the following error: The system cannot find the file specified.
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The Wanatw service terminated with the following error: The specified module could not be found.
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The Vulfntrs service terminated with the following error: The specified module could not be found.
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The Vds service terminated with the following error: The specified module could not be found.
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The USBCCID service terminated with the following error: The specified module could not be found.
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The Uhcd service terminated with the following error: The specified module could not be found.
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The Tvtpktfilter service terminated with the following error: The specified module could not be found.
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The Tsp service terminated with the following error: The specified module could not be found.
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The Transactional service terminated with the following error: The system cannot find the file specified.
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The Tifm service terminated with the following error: The specified module could not be found.
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The TIEHDUSB service terminated with the following error: The system cannot find the file specified.
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The Tapeware service terminated with the following error: The specified module could not be found.
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The Streamip service terminated with the following error: The specified module could not be found.
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The St330service service terminated with the following error: The specified module could not be found.
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The Sstpsvc service terminated with the following error: The specified module could not be found.
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The Srvdpi service terminated with the following error: The specified module could not be found.
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The Spmgr service terminated with the following error: The specified module could not be found.
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The Sonytvc service terminated with the following error: The specified module could not be found.
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The Smserial service terminated with the following error: The system cannot find the file specified.
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The Slntamr service terminated with the following error: The specified module could not be found.
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The Si3114r5 service terminated with the following error: The specified module could not be found.
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The Sglfb service terminated with the following error: The specified module could not be found.
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The SGIR service terminated with the following error: The specified module could not be found.
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The Se44mdfl service terminated with the following error: The system cannot find the file specified.
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The SE2Emdm service terminated with the following error: The specified module could not be found.
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The S217unic service terminated with the following error: The specified module could not be found.
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The S217mgmt service terminated with the following error: The specified module could not be found.
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The S117mdm service terminated with the following error: The specified module could not be found.
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The Regservice service terminated with the following error: The system cannot find the file specified.
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The Rassstp service terminated with the following error: The specified module could not be found.
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The Radclock service terminated with the following error: The specified module could not be found.
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The R300 service terminated with the following error: The specified module could not be found.
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The Qkbfiltr service terminated with the following error: The specified module could not be found.
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The PTDCVsp service terminated with the following error: The specified module could not be found.
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The Ppped service terminated with the following error: The specified module could not be found.
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The Pdlnatdl service terminated with the following error: The system cannot find the file specified.
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The Pavprsrv service terminated with the following error: The specified module could not be found.
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The NVNET service terminated with the following error: The specified module could not be found.
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The NTACCESS service terminated with the following error: The system cannot find the file specified.
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The Nsengine service terminated with the following error: The specified module could not be found.
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The Nlsvc service terminated with the following error: The specified module could not be found.
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The Ndisipo service terminated with the following error: The system cannot find the file specified.
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The Mrpostman service terminated with the following error: The specified module could not be found.
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The MR97310_USB_DUAL_CAMERA service terminated with the following error: The specified module could not be found.
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The Mr7910 service terminated with the following error: The specified module could not be found.
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The Mpe service terminated with the following error: The specified module could not be found.
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The MozyFilter service terminated with the following error: The specified module could not be found.
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The Moufiltr service terminated with the following error: The specified module could not be found.
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The Mhn service terminated with the following error: The specified module could not be found.
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The Mcpromgr service terminated with the following error: The specified module could not be found.
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The Lxcccustomerconnect service terminated with the following error: The specified module could not be found.
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The Lwwlicenseservice service terminated with the following error: The specified module could not be found.
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The Lilsgt service terminated with the following error: The specified module could not be found.
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The Ldap service terminated with the following error: The specified module could not be found.
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The Kerbkey service terminated with the following error: The specified module could not be found.
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The Iwebmsg service terminated with the following error: The specified module could not be found.
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The Iaimtv2 service terminated with the following error: The specified module could not be found.
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The Help and Support service terminated with the following error: The specified module could not be found.
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The Hcmon service terminated with the following error: The specified module could not be found.
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The GetPlusHelper service terminated with the following error: The system cannot find the file specified.
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The Generichidservice service terminated with the following error: The specified module could not be found.
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The Fasttx2k service terminated with the following error: The specified module could not be found.
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The Dot4ufd service terminated with the following error: The system cannot find the file specified.
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The Dktknsrv service terminated with the following error: The specified module could not be found.
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The DcLps service terminated with the following error: The specified module could not be found.
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The Cwcwdm service terminated with the following error: The specified module could not be found.
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The Ctxcpusched service terminated with the following error: The specified module could not be found.
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The Cmuda3 service terminated with the following error: The specified module could not be found.
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The Centennialclientagent service terminated with the following error: The specified module could not be found.
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The Ccsetmgr service terminated with the following error: The specified module could not be found.
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The Carboncopy32 service terminated with the following error: The specified module could not be found.
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The C34nb4c5 service terminated with the following error: The specified module could not be found.
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The BrSerIf service terminated with the following error: The specified module could not be found.
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The BRGSp50 service terminated with the following error: The system cannot find the file specified.
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The Basfipm service terminated with the following error: The specified module could not be found.
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The Backupexecdevicemediaservice service terminated with the following error: The specified module could not be found.
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The Atksgt service terminated with the following error: The specified module could not be found.
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The Atfsd service terminated with the following error: The specified module could not be found.
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The ARCSOFTVIRTUALCAPTURE service terminated with the following error: The system cannot find the file specified.
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The Allegro service terminated with the following error: The system cannot find the file specified.
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The Agrsrvce service terminated with the following error: The specified module could not be found.
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The Acedrv05 service terminated with the following error: The specified module could not be found.
4/5/2012 12:21:13 AM, error: Service Control Manager [7023] - The {85ccb53b-23d8-4e73-b1b7-9ddb71827d9b} service terminated with the following error: The specified module could not be found.
4/5/2012 12:21:13 AM, error: Service Control Manager [7003] - The TCP/IP NetBIOS Helper service depends on the following nonexistent service: NetBT
4/5/2012 12:21:13 AM, error: Service Control Manager [7003] - The DHCP Client service depends on the following nonexistent service: NetBT
4/5/2012 10:19:01 PM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: Avgldx86 Avgmfx86 d347bus Fips intelppm
4/5/2012 10:18:36 PM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service StiSvc with arguments "" in order to run the server: {A1F4E726-8CF1-11D1-BF92-0060081ED811}
4/5/2012 10:17:45 PM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
4/10/2012 5:37:35 PM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AFD d347bus Fips intelppm IPSec MRxSmb NetBIOS RasAcd Rdbss Tcpip
4/10/2012 5:37:35 PM, error: Service Control Manager [7001] - The TCP/IP NetBIOS Helper service depends on the AFD service which failed to start because of the following error: A device attached to the system is not functioning.
4/10/2012 5:37:35 PM, error: Service Control Manager [7001] - The IPSEC Services service depends on the IPSEC driver service which failed to start because of the following error: A device attached to the system is not functioning.
4/10/2012 5:37:35 PM, error: Service Control Manager [7001] - The DNS Client service depends on the TCP/IP Protocol Driver service which failed to start because of the following error: A device attached to the system is not functioning.
4/10/2012 5:37:35 PM, error: Service Control Manager [7001] - The Apple Mobile Device service depends on the TCP/IP Protocol Driver service which failed to start because of the following error: A device attached to the system is not functioning.
.
==== End Of File ===========================



GMER:

GMER 1.0.15.15641 - http://www.gmer.net
Rootkit scan 2012-04-10 23:09:45
Windows 5.1.2600 Service Pack 3 Harddisk0\DR0 -> \Device\Ide\IdeDeviceP2T0L0-10 ST3250824AS rev.3.AAE
Running: gmer.exe; Driver: C:\DOCUME~1\me\LOCALS~1\Temp\fwxdapob.sys


---- Kernel code sections - GMER 1.0.15 ----

.text C:\WINDOWS\system32\DRIVERS\nv4_mini.sys section is writeable [0xB6F493A0, 0x5C77B9, 0xE8000020]
? C:\DOCUME~1\me\LOCALS~1\Temp\mbr.sys The system cannot find the file specified. !

---- User code sections - GMER 1.0.15 ----

.text C:\Program Files\real\realplayer\update\realsched.exe[168] kernel32.dll!SetUnhandledExceptionFilter 7C84495D 5 Bytes [33, C0, C2, 04, 00] {XOR EAX, EAX; RET 0x4}

---- Registry - GMER 1.0.15 ----

Reg HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows@DeviceNotSelectedTimeout 15
Reg HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows@GDIProcessHandleQuota 10000
Reg HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows@Spooler yes
Reg HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows@swapdisk
Reg HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows@TransmissionRetryTimeout 90
Reg HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows@USERProcessHandleQuota 10000

---- Files - GMER 1.0.15 ----

File C:\WINDOWS\$NtUninstallKB57722$\2236408201 0 bytes
File C:\WINDOWS\$NtUninstallKB57722$\4249951275 0 bytes
File C:\WINDOWS\$NtUninstallKB57722$\4249951275\@ 2048 bytes
File C:\WINDOWS\$NtUninstallKB57722$\4249951275\cfg.ini 216 bytes
File C:\WINDOWS\$NtUninstallKB57722$\4249951275\Desktop.ini 4608 bytes
File C:\WINDOWS\$NtUninstallKB57722$\4249951275\L 0 bytes
File C:\WINDOWS\$NtUninstallKB57722$\4249951275\L\wsmbmasf 162816 bytes
File C:\WINDOWS\$NtUninstallKB57722$\4249951275\oemid 208 bytes
File C:\WINDOWS\$NtUninstallKB57722$\4249951275\U 0 bytes
File C:\WINDOWS\$NtUninstallKB57722$\4249951275\U\00000001.@ 2048 bytes
File C:\WINDOWS\$NtUninstallKB57722$\4249951275\U\00000002.@ 224768 bytes
File C:\WINDOWS\$NtUninstallKB57722$\4249951275\U\00000004.@ 1024 bytes
File C:\WINDOWS\$NtUninstallKB57722$\4249951275\U\80000000.@ 66560 bytes
File C:\WINDOWS\$NtUninstallKB57722$\4249951275\U\80000004.@ 12800 bytes
File C:\WINDOWS\$NtUninstallKB57722$\4249951275\U\80000032.@ 115200 bytes
File C:\WINDOWS\$NtUninstallKB57722$\4249951275\version 861 bytes

---- EOF - GMER 1.0.15 ----

Edited by boopme, 11 April 2012 - 11:37 AM.


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#2 SweetTech

SweetTech

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Posted 13 April 2012 - 12:57 AM

Hello Martzill!

My secret agent name on the forums is SweetTech (you can call me ST for short), it's a pleasure to meet you. :)

I'll be addressing you by your username, if you'd like me to address you by something else, please let me know!

I am very sorry for the delay in responding, but as you can see we are at the moment being flooded with logs which, when paired with the never-ending shortage of helpers, resulted in the delayed responding to your thread.

I would be glad to take a look at your log and help you with solving any malware problems.

If you have since resolved the issues you were originally experiencing, or have received help elsewhere, please inform me so that this topic can be closed.

If you have not, please adhere to the guidelines below and then follow instructions as outlined further below:


  • Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forums.
  • Please make sure to carefully read any instruction that I give you. Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.
  • If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask!
  • If I instruct you to download a specific tool in which you already have, please delete the copy that you have and re-download the tool. The reason I ask you to do this is because these tools are updated fairly regularly.
  • Do not do things I do not ask for, such as running a spyware scan on your computer. The one thing that you should always do, is to make sure sure that your anti-virus definitions are up-to-date!
  • Please do not use the Attachment feature for any log file. Do a Copy/Paste of the entire contents of the log file and submit it inside your post.
  • I am going to stick with you until ALL malware is gone from your system. I would appreciate it if you would do the same. From this point, we're in this together ;)

    • Because of this, you must reply within 3 days failure to reply will result in the topic being closed! I like chocolate chip cookies.
  • Lastly, I am no magician. I will try very hard to fix your issues, but no promises can be made. Also be aware that some infections are so severe that you might need to resort to reformatting and reinstalling your operating system or even taking your computer into a repair shop.

    • Don't worry, this only happens in severe cases, but it sadly does happen. Be prepared to back up your data and have means of backing up your data available.

____________________________________________________

It appears you're infected with an infection known as ZeroAccess.

ZeroAccess (Max++) Rootkit (aka: Sirefef) is a sophisticated rootkit that uses advanced technology to hide its presence in a system and can infect both x86 and x64 platforms. ZeroAccess is similar to the TDSS rootkit but has more self-protection mechanisms that can be used to disable anti-virus software resulting in "Access Denied" messages whenever you run a security application. For more specific information about this infection, please refer to:


NEXT:



Posted Image One or more of the identified infections is a backdoor trojan and password stealer.

This type of infection allows hackers to access and remotely control your computer, log keystrokes, steal critical system information, and download and execute files without your knowledge.
If you do any banking or other financial transactions on the PC or if it contains any other sensitive information, then from a clean computer, change all passwords where applicable.
It would also be wise to contact those same financial institutions to appraise them of your situation.


I highly suggest you take a look at the two links provided below:
1. How Do I Handle Possible Identify Theft, Internet Fraud, and CC Fraud?
2. When should I re-format? How should I reinstall?


We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do. If you decide to go through with the cleanup, please proceed with the following steps.



NEXT:



Running Flash Disinfector
Download Flash_Disinfector.exe by sUBs from HERE and save it to your desktop.
  • Double-click Flash_Disinfector.exe to run it and follow any prompts that may appear.
  • The utility may ask you to insert your flash drive and/or other removable drives including your mobile phone. Please do so and allow the utility to clean up those drives as well.
  • Wait until it has finished scanning and then exit the program.
  • Reboot your computer when done.
Note: Flash_Disinfector will create a hidden folder named autorun.inf in each partition and every USB drive plugged in when you ran it. Don't delete this folder...it will help protect your drives from future infection.


NEXT:



When you ran TDSSKiller a report should have been generated in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste its contents on your next reply.


NEXT:



Farbar Service Scanner

Please download Farbar Service Scanner and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center
    • Windows Update
    • Windows Defender
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


NEXT:


Running OTL

We need to create a New FULL OTL Report
  • Please download OTL from here if you have not done so already:
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Change the "Extra Registry" option to "SafeList"
  • Copy and Paste the following code into the Posted Image textbox.
    msconfig
    safebootminimal
    activex
    drivers32
    netsvcs
    "%WinDir%\$NtUninstallKB*$." /30
    C:\Program Files\Common Files\ComObjects\*.* /s
    %systemroot%\*. /mp /s
    %systemroot%\*. /rp /s
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    %systemroot%\system32\drivers\*.sys /lockedfiles
    %systemroot%\System32\config\*.sav
    %systemroot%\system32\drivers\*.sys /90
    %SYSTEMDRIVE%\*.exe
    /md5start
    volsnap.sys
    atapi.sys
    explorer.exe
    winlogon.exe
    wininit.exe
    tdx.sys
    afd.sys
    netbt.sys
    nv4_mini.sys
    /md5stop
    hklm\software\clients\startmenuinternet|command /rs
    hklm\software\clients\startmenuinternet|command /64 /rs
    
  • Push the Posted Image button.
  • Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extras.txt <-- Will be minimized


NEXT:



Please make sure you include the following items in your next post:

1. Any comments or questions you may have that you'd like for me to answer in my next post to you.
2. TDSSKiller log.
3. Farbar Service Scanner log.
4. OTL.txt & Extras.txt logs.
5. An update on how your computer is currently running.

It would be helpful if you could answer each question in the order asked, as well as numbering your answers.


Please let me know how the above scans go.

Kindest Regards,
ST.

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.


#3 SweetTech

SweetTech

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Posted 18 April 2012 - 02:19 AM

Due to lack of feedback this thread will now be closed. If you still require assistance, and would like to have your thread re-opened, please feel free to send me a Private Message (PM) being sure to include a link to your topic, and I'd be happy to re-open it.


Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.





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