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0x00000024 STOP error


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#1 ermat_46

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Posted 11 April 2012 - 05:55 AM

I'm using Acer Aspire 5735 and I received a BSOD while randomly browsing using Firefox. Here's the message:

* Note: I'm using Avast Free Antivirus and Spybot-SD resident as antivirus.
* I didn't install anything long time ago.

STOP: 0x00000024 (0x00190AAA, 0xBE8B24A4, 0xBE8B21A0, 0x8D26C7CE)

Ntfs.sys -> 8D26C7CE at 8D20A000 Datestamp at 49e0192a

* Unfortunately the minidump wasn't there when I opened BlueScreenView.

Edited by ermat_46, 11 April 2012 - 05:56 AM.


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#2 hamluis

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Posted 11 April 2012 - 08:30 AM

Reference: http://answers.microsoft.com/en-us/windows/forum/windows_vista-system/my-vista-windows-wont-load-stop-0x24/8397030f-d599-4fd7-85b8-407803a3a75f

I would try running the chkdsk /r command as a first step, since this has overcome this error for some.

Louis

#3 ermat_46

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Posted 11 April 2012 - 04:45 PM

Reference: http://answers.microsoft.com/en-us/windows/forum/windows_vista-system/my-vista-windows-wont-load-stop-0x24/8397030f-d599-4fd7-85b8-407803a3a75f

I would try running the chkdsk /r command as a first step, since this has overcome this error for some.

Louis


Finished doing this. Volume is clean.
Also I did the Memory Diagnostic Tool for Vista. The result is pass.

#4 AustrAlien

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Posted 11 April 2012 - 05:33 PM

If you have only experienced the one BSOD, then it may not be anything to be concerned about.

However, as a precaution, I will add some more info ...

A STOP 0x24 error is most often associated with disk file-system &/or hard drive problems, so having run chkdsk /r and found no issues, I suggest that you test the hard drive (instructions below).

You might wish to provide some info for me to review: There's a chance I might spot a problem.

:step1: Please follow the instructions: BSOD Posting Instructions: Windows 7 - Vista

(Note: When you run BSOD_Windows7_Vista_v2.64_jcgriff2_.exe, it will also run autoruns.exe ... and both need to be in the same location!)
... with one exception in the following line:
  • "4. Zip up the entire output folder + PERFMON and attach the zip file to your next post."
The BC forums will allow a total attachment size of only 512 kb (and what you need to attach will exceed this limit). Please upload the zip file to a file sharing website of your choice and and post a link to it in this thread so that we can access your uploaded zip file. I will have a look at the contained information and see if I can shed some light on your BSOD issue.

See the suggestions in the following links for recommendations on file sharing websites:
  • http://lifehacker.com/388284/best-online-file-sharing-services
  • http://www.hongkiat.com/blog/15-great-free-online-file-sharing-alternatives/
  • http://www.smashingapps.com/2008/08/28/5-best-free-file-hosting-services-to-store-your-files.html

:step2: Please Publish a Snapshot using Speccy, and post a link to it in this thread.
  • It is a convenient and accurate way of providing us with details of your computer specifications.

:step3: Please download MiniToolBox, save it to your desktop and run it.
  • Checkmark the following checkboxes:
    • List Installed Programs
  • Click Go.
    When the scan is finished, a text file will open in a Notepad window.
  • Copy the entire contents of the Notepad window, and paste in your reply.
    (Result.txt will be saved in the same directory the tool is run.)

==========================
Test the hard drive. It is best to use the hard drive manufacturer's own diagnostic utility, but Seagate's tool will work OK on most brands. The diagnostic tool is run from a bootable CD (Windows does not need to be working. The first two steps are done on a working computer, while the third step is to boot the ailing computer with the CD that you create in the first two steps.)

:step1: Please download SeaTools for DOS (CD) from Seagate's SeaTools for DOS web page

or use the following direct download link to download the latest version of SeaTools for DOS:
Download SeaTools for DOS ISO Image

The downloaded file name is SeaToolsDOS223ALL.ISO
[/list]
:step2: Burn the downloaded .ISO image to a CD using the appropriate burning software.
  • If you do not already have a suitable burning program for writing .ISO images to disc ...
    • Download and install ImgBurn.
      Ensure that you UN-check the box agreeing to install the Ask toolbar during the installation.
    • Place a new (blank) CD disc in the drive tray.
    • Choose Write image file to disc.
    • Under Source, click on the Browse button: Navigate to and select the .ISO file that you wish to burn.
    • Place a check-mark in the box beside Verify.
  • Click Posted Image

    When the CD has been burned and verified as successful, it will be bootable.

:step3: Boot from the CD.
  • (You may need to access the BIOS Setup Menu or the Boot Menu and change the boot order to enable booting from CD before hard drive.)
  • From Basic tests on the Main Menu, run the Short test and then the Long test.

    (The long test will take some considerable time to complete.)
    The results will be shown as either a PASS or FAIL.
    There is a chance that during the Long test, you may be offered the opportunity to attempt repairs on the hard drive:
  • If so, go ahead and attempt to do so, but ONLY after backing up all important personal files.
[/list]Note: You may wish to view the following ...
Please let us know the results of the tests.

When you can, include the make and model number of the problematic hard drive. If you do choose to use SeaTools, you will see the model number (and maybe the make) when SeaTools first detects the hard drive.
AustrAlien
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#5 ermat_46

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Posted 12 April 2012 - 06:57 PM

The computer suddenly turned off before completing the BSOD File Collection App.

#6 AustrAlien

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Posted 13 April 2012 - 05:32 AM

That is unexpected.

What is the situation now? Does the computer start and run Windows? Can you try again?
AustrAlien
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#7 ermat_46

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Posted 13 April 2012 - 05:52 AM

That is unexpected.

What is the situation now? Does the computer start and run Windows? Can you try again?


I was always able to run Windows normally, even after this BSOD. I think I should buy a USB laptop fan first before trying again. Though funnily, the bottom of the laptop isn't that hot when it was turn off.

#8 AustrAlien

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Posted 13 April 2012 - 06:03 AM

What was the full BSOD error message this time?
  • Can you take pics of the BSOD error screens? That would be most helpful, if minidumps are not being saved.
Do you think some component of the laptop is overheating?
  • Any reason for thinking that?
I would suggest attempting the jcgriff2 application again. Please publish the Speccy report so we can have a look at it.
AustrAlien
Google is my friend. Make Google your friend too.

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#9 ermat_46

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Posted 13 April 2012 - 06:52 AM

What was the full BSOD error message this time?

  • Can you take pics of the BSOD error screens? That would be most helpful, if minidumps are not being saved.
Do you think some component of the laptop is overheating?
  • Any reason for thinking that?
I would suggest attempting the jcgriff2 application again. Please publish the Speccy report so we can have a look at it.


I haven't had BSOD ever since my first post. Though I had earlier BSOD when I shut down my computer (months ago) and I think was "resolved" by underutilizing (not using resource-intensive programs, the most that I did is watching videos) the laptop (since those errors didn't appear anymore).
I don't know if some component is overheating or not. But a quick google for "laptop suddenty turns off" somewhat points mostly to overheating.
I'll try doing the jcgriff2 application tomorrow and I'll try launching it first before doing anything to make sure that it doesn't overheat.
Thanks.

==========================================

Result of Speecy:

http://speccy.piriform.com/results/65s83swbW8fwRmG54e8zDci

Result of Minibox:

MiniToolBox by Farbar Version: 18-01-2012
Ran by RAMON T. ROLLAN (administrator) on 13-04-2012 at 20:02:58
Microsoft® Windows Vista™ Home Premium Service Pack 2 (X86)
Boot Mode: Normal
***************************************************************************

=========================== Installed Programs ============================

Update for Microsoft Office 2007 (KB2508958)
Acer Crystal Eye Webcam 2.0.8 (Version: 2.0.8)
Acer eDataSecurity Management (Version: 3.0.3062)
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Acer ePower Management (Version: 3.0.3012)
Acer eSettings Management (Version: 3.0.3007)
Acer GridVista (Version: 2.72.317)
Acer Mobility Center Plug-In (Version: 3.0.3000)
Acer ScreenSaver (Version: 1.11.0805)
Activation Assistant for the 2007 Microsoft Office suites
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Adobe Acrobat 4.0
Adobe AIR (Version: 1.5.3.9130)
Adobe Flash Player 10 ActiveX (Version: 10.0.45.2)
Adobe Flash Player 11 Plugin (Version: 11.2.202.228)
Adobe Media Player (Version: 1.8)
Adobe Reader X (10.1.3) (Version: 10.1.3)
Agere Systems HDA Modem
avast! Free Antivirus (Version: 7.0.1407.0)
AviSynth 2.5
BitTorrent
Combined Community Codec Pack 2009-09-09 (Version: 2009.09.09.0)
DivX Setup (Version: 1.0.0.450)
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Google Chrome (Version: 18.0.1025.152)
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Google Earth (Version: 6.1.0.5001)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.3.2710.138)
Google Update Helper (Version: 1.3.21.111)
Google Updater (Version: 2.4.1536.6592)
HiJackThis (Version: 1.0.0)
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Java Auto Updater (Version: 2.0.7.1)
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Microsoft Office Enterprise 2007 (Version: 12.0.6425.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Groove MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Groove Setup Metadata MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Home and Student 2007 (Version: 12.0.6425.1000)
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Silverlight (Version: 4.1.10111.0)
Microsoft Visual Basic 6.0 Professional Edition
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Web Publishing Wizard 1.53
Microsoft Works (Version: 08.05.0818)
MixMeister BPM Analyzer 1.0
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MSVC80_x86_v2 (Version: 1.0.3.0)
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Nokia Connectivity Cable Driver (Version: 7.1.23.0)
Notepad++ (Version: 5.6.8)
NTI Backup Now 5 (Version: 5.1.2.503)
NTI Backup Now Standard (Version: 5.1.2.503)
NTI Media Maker 8 (Version: 8.0.2.6322)
OGA Notifier 2.0.0048.0 (Version: 2.0.0048.0)
Orion (Version: 2.0.1)
PC Connectivity Solution (Version: 9.45.0.0)
PhotoNow! (Version: 1.1.4619)
POD-Bot 2.5
PowerDirector (Version: 6.5.2713)
PowerDVD
Python 2.6 pygame-1.9.1 (Version: 1.9.1)
Python 2.6.5 (Version: 2.6.5150)
Realtek High Definition Audio Driver (Version: 6.0.1.5643)
Realtek USB 2.0 Card Reader (Version: 3.0.1.3)
Spybot - Search & Destroy (Version: 1.6.2)
StepMania 3.9a (remove only)
Synaptics Pointing Device Driver (Version: 11.1.4.0)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596651) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596789) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2598306) 32-Bit Edition
Update for Microsoft Office 2007 System (KB2539530)
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 (KB2596596) 32-Bit Edition
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Infopath 2007 Help (KB963662)
Update for Microsoft Office OneNote 2007 (KB980729)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Outlook 2007 (KB2583910)
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
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Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
VBA (2627.01) (Version: 6.03.00.9402)
VC80CRTRedist - 8.0.50727.4053 (Version: 1.1.0)
Veoh Web Player (Version: 1.2.1.1209)
VLC media player 2.0.1 (Version: 2.0.1)
WIDCOMM Bluetooth Software 6.0.1.6300 (Version: 6.0.1.6300)
Windows Driver Package - Nokia pccsmcfd (08/22/2008 7.0.0.0) (Version: 08/22/2008 7.0.0.0)
WinRAR archiver
Yahoo! Install Manager
Yahoo! Messenger
Yahoo! Search Protection
Yahoo! Software Update
YouTube Downloader 2.5.4

**** End of log ****

Edited by ermat_46, 13 April 2012 - 06:58 AM.


#10 AustrAlien

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Posted 13 April 2012 - 07:03 AM

You wrote: "I haven't had BSOD ever since my first post."
Sorry, I mis-interpreted what you wrote earlier.

You are correct about the common problem of overheating laptops (CPU) suddenly turning off. That is the most common and most likely reason.
AustrAlien
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#11 ermat_46

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Posted 13 April 2012 - 07:08 AM

You wrote: "I haven't had BSOD ever since my first post."
Sorry, I mis-interpreted what you wrote earlier.

You are correct about the common problem of overheating laptops (CPU) suddenly turning off. That is the most common and most likely reason.


The laptop is always plugged using a charger. Should I remove the battery or should I buy a new one? Would the laptop running on battery alone make the heating slow? Would using a USB-laptop fan help? Because those were the tips I've been getting from the people I've asked. Thanks.

#12 AustrAlien

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Posted 13 April 2012 - 07:16 AM

Temperatures are getting up a bit ....

Hard drive
Temperature: 53 C
Temperature Range: warn (50 C to 55 C)


HOWEVER .... your most pressing issue at this time is the lack of free space on your Windows system drive:

Disk Letter: C:
File System: NTFS
Volume Serial Number: 240E99D1
Size: 144GB
Used Space: 143GB (99%)
Free Space: 1.56GB (1%)

The minimum free space that you should ever let your Windows system drive get down to is 15%.
  • You should aim to keep at least 25% free space.
The first thing you need to do is delete any unnecessary personal files and transfer a good number of your personal files (such as music) to another internal hard drive or to an external USB hard drive or flashdrive.
AustrAlien
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#13 AustrAlien

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Posted 13 April 2012 - 07:21 AM

You will then need to do likewise with the second drive:

Disk Letter: D:
File System: NTFS
Volume Serial Number: 18F88C05
Size: 144GB
Used Space: 143GB (100%)
Free Space: 755MB (0%)


AustrAlien
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#14 AustrAlien

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Posted 13 April 2012 - 07:35 AM

The laptop is always plugged using a charger. Should I remove the battery or should I buy a new one? Would the laptop running on battery alone make the heating slow? Would using a USB-laptop fan help? Because those were the tips I've been getting from the people I've asked. Thanks.

It is always a good idea to have a working battery in the laptop.

I think it is quite likely that after you have a good amount of free space on the hard drives, and they have been effectively defragged and the junk files removed, that you will no longer have an "over-heating" problem, nor a BSOD problem.
AustrAlien
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#15 ermat_46

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Posted 13 April 2012 - 07:41 AM

Thanks. I was also thinking of backuping my files. I haven't been able to defrag my laptop for a year now. I'm just afraid that when something unexpected happened while defragging like sudden overheat or power outage, my files would be screwed.




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