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2 replies to this topic

#1 Epicentr

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Posted 10 April 2012 - 10:01 PM

Hello, I've been perusing Bleeping Computer to try and resolve an issue of Happili re-routing on a computer at my work office. Since it's a shared computer it's more susceptible to idiot co-workers than I'd like, but I'd still like to get it cleaned off.

Having read your reply to another user with a very similar issue, I went through the processes that you suggested and have kept all of the logs. I'd prefer not to share the information on a public forum and am writing this message in the hopes that we could have the conversation via e-mail or otherwise. I would be happy to post anything helpful to the thread that I can, but the specifics of the networking aren't something I'd like shared.

If that's alright with you, would you e-mail me so that I can send the logs? Do note that I'd already run MBAM through a full scan and removed quite a few things before I came to the forums for further assistance, though I did follow each of your instructions to the letter after that. I can also provide the log from the prior attempt at removal, if that helps matters.

Thanks

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#2 Blade

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Posted 11 April 2012 - 12:42 AM

I have split your reply to it's own topic.

Please refrain from asking for help in another member's topic. This is called hijacking and is a breach of forum etiquette. Instead, in the future you should start your own topic so that you can get the individualized attention that your issue needs.

***************************************************

I'd prefer not to share the information on a public forum and am writing this message in the hopes that we could have the conversation via e-mail or otherwise.


Unfortunately, that's not going to be possible. The entire point of the public nature of these forums is so that others can learn from the exchange. Even with your offer to re-post any solution there will be much lost in translation. For this reason and others it is our policy that all assistance be conducted in-forum.

Sorry for any inconvenience.

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#3 Broni

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Posted 11 April 2012 - 10:03 AM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

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