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Windows cannot see hard drive


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#1 laborday95

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Posted 10 April 2012 - 09:20 PM

My computer started acting strange this morning. When I booted up, neither the ZoneAlarm nor AVG icons appeared in the system tray, even though the processes were running. I rebooted, and ZoneAlarm icon came up, but still no AVG. My child's game (non-internet) wouldn't run, either, saying files were missing. So I updated and ran Malware Bytes, which came back clean. Spybot found some problems that it fixed, except for one, which it said I needed to reboot in order to remove. I have never been able to reboot successfully since, and now the computer can't find my c: drive.

I booted to Linux Puppy from a cd, and it sees the drive fine. I was able to copy all my important files off, at least, to an external drive. Ran Seagates hard drive diagnostic tools (both the short and long tests), and it said the hard drive was fine, so I really think this is a virus of some sort.

Can't do anything from the c: prompt, but I can move files around on the drive by booting to Linux Puppy. I tried copying files per a Microsoft article: http://support.microsoft.com/default.aspx?scid=kb;en-us;q307545 because initially I was getting Windows XP could not start because the following file is missing or corrupt: \WINDOWS\SYSTEM32\CONFIG\SYSTEM. So I followed their steps, and now when I boot from my XP cd and go to the recovery console, then do a dir on the c: drive, it says "There is no floppy disk or CD in the drive."

If I try to boot normally or into safe mode, I get the BSOD.

I have had success with combofix in the past, and am wondering if there is any way to run it from a CD? Any other thoughts on how to save my computer? I really don't want to have to format and reinstall everything if I don't have to.

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#2 laborday95

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Posted 10 April 2012 - 10:17 PM

I wanted to update that I decided to undo the file replacement from the Microsoft KB post. I had copied system, software, sam, default, and security from the c:\repair directory to the c:\windows\system32\config directory, but that is when the BSODs started. So I just put the old files back (I had backed them up before copying them from the repair directory), and now when I try to boot into Windows I get "Windows XP could not start because the following file is missing or corrupt: \WINDOWS\SYSTEM32\CONFIG\SYSTEM"

If the BSOD is better, I can recreate that scenario. ;)

If I run the Windows XP directory and go to a C: prompt from the recovery console, and do a dir, I know get "an error occurred during a directory enumeration." Again, all my Seagate hard drive diagnostic tools say the drive is fine (It's a Seagate ATA drive).

Thanks.

#3 m0le

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Posted 14 April 2012 - 05:28 PM

Hi,

Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.
  • Please subscribe to this topic, if you haven't already. Click the Watch This Topic button at the top on the right.

  • Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.

  • Please reply to this post so I know you are there.
The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.

Once I receive a reply then I will return with your first instructions.

Thanks :thumbup2:
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#4 m0le

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Posted 18 April 2012 - 07:16 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.
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