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OE screwed up, Combofix screwed up


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4 replies to this topic

#1 jimvt

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Posted 10 April 2012 - 05:36 PM

Problem started with OE emails disappearing. I could read them first time then when I checked again...they were gone.
Next it was absolutely impossible to delete Acrobat/Adobe crap. Used Control/Panel/Delete 4 times and some Adobe crap would no go away.
Used Malwarebytes...no help..used Windows Security..no help...deleted both Mal & Win and used Combofix..no help..I'm about to format the the computer
(Gateway T4697) but I'd like to think there is one or more geniuses out there who could help me solve the problem....."Uh...thankya vera much."

Mod Edit: Removed poll format ~ Hamluis.

Edited by hamluis, 10 April 2012 - 05:48 PM.


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#2 hamluis

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Posted 10 April 2012 - 05:50 PM

A clear definition/statement...of the problems experienced...onscreen error messages...and such...would go a long way toward providing some idea of what might be going on, IMO.

Louis

Edited by hamluis, 10 April 2012 - 05:56 PM.


#3 jimvt

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Posted 10 April 2012 - 07:08 PM

Well...I'm sorry...I am not very expert in the investigative processes of computer/software problems...


All I know is what I expressed...

I'm about to format the whole system unless someone can help me solve the problem.

Thanks for your interest.

Jim D

#4 hamluis

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Posted 10 April 2012 - 07:32 PM

FWIW: If you have a malware problem...follow Steps 6-9 of Preparation Guide, Before Using Malware Removal Tools and Requesting Help - http://www.bleepingcomputer.com/forums/topic34773.html and paste your latest ComboFix log into that post.

Note that the link provided in the Prep Guide is to a forum other than this one, since this forum does not have the expertise necessary to address malware situations and the use of malware tools.

ComboFix usage, Questions, Help - Look here - http://www.bleepingcomputer.com/forums/topic273628.html

Louis

Edited by hamluis, 17 April 2012 - 08:38 PM.


#5 boopme

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Posted 17 April 2012 - 07:24 PM

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.

The current wait time is 1 - 5 days and ALL logs are answered.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic.
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