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Firefox Slow (Not Responding) - found csrss.exe, but can't remove all of it.


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7 replies to this topic

#1 gamestationoh

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Posted 10 April 2012 - 10:49 AM

Hello,

I have a laptop running Vista Premium Service Pack 2. Firefox has been running slow, with a lot of "(not responding)" going on.

I have Malwarebytes, Avira, and now Avast and they have found nothing after scans (safe mode also).

So i looked up some of the processes running and saw that maybe csrss.exe could be malware running. I tried autoruns and stopped a few of the processes, but I know I am in over my head and need help...

So, help anyone?

Thanks in advance!

Edit: Moved topic from Vista to the more appropriate forum. ~ Animal

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#2 Allan

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Posted 10 April 2012 - 11:14 AM

Try running Firefox safe mode and a different browser. How do they perform?

#3 gamestationoh

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Posted 13 April 2012 - 08:09 PM

Still slow, and the computer just slows down all over. I have to restart it and then it slows down again with in an hour of use. Sometime it locks up and will not even turn off by start menu.

#4 jhayz

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Posted 14 April 2012 - 04:08 AM

Check the hardware temperature by using speedfan or HWMonitor. What is your computer model or specs.? Make sure you are only using one antivirus, just in case. You could also run a diagnostic test for the hard drive status.

Tekken
 


#5 Allan

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Posted 14 April 2012 - 05:50 AM

You might want to post in the Am I Infected forum and let a malware specialist check you out.

#6 Guest_Xircal_*

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Posted 14 April 2012 - 06:39 AM

Hello,

I have a laptop running Vista Premium Service Pack 2. Firefox has been running slow, with a lot of "(not responding)" going on.

I have Malwarebytes, Avira, and now Avast and they have found nothing after scans (safe mode also).

So i looked up some of the processes running and saw that maybe csrss.exe could be malware running. I tried autoruns and stopped a few of the processes, but I know I am in over my head and need help...

So, help anyone?

Thanks in advance!

Edit: Moved topic from Vista to the more appropriate forum. ~ Animal

It depends on the "csrss.exe" file location which determines whether it's a virus or not. The default location is C:\Windows\System32\csrss.exe. The default virus location for that file is C:\Windows. You need to check that before trying to remove it.

In its default location, "csrss.exe" is the Windows Client/Server Runtime Process which performs various core operating system functions such as handling console commands and terminating the GUI shutdown process. If you attempt to remove it, the system will become unstable and ultimately fail.

Also, do not run two AV apps on the same machine because they'll cause system instability. So decide whether you want Avira or Avast. I use the latter because I find the Avira nag screen irritating.

As regards Firefox running slowly or not responding, the first troubleshooting steps to take are to delete the History and Cache. To do that, press CTRL+SHIFT+DEL to bring up the dialog menu, then change the top option to "Everything". Then click the arrow underneath that and checkmark "Browsing and Download History" and "Cache". Remove the checkmark from all the others. Then click the "Clear Now" button. It might take a few minutes to clear, so don't do anything if nothing appears to happen. You can check whether history has been cleared by hitting CTRL+H. It'll be blank if history has been deleted.

Which version of Firefox are you running? The latest version is 11.0 Update to that if you haven't got it already. Either download it from http://www.mozilla.org/en-US/firefox/fx/ or use the Help | About Firefox | Check For Updates option.

#7 gamestationoh

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Posted 15 April 2012 - 08:24 AM

Satellite A135
CPU T2080 1.73ghz
1.5 GB memory
32 bit op system

I vacuum the fan every month or so.

Firefox ver. 11.0

Running extra anti virus a few weeks after the problem starting happening.

#8 jhayz

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Posted 15 April 2012 - 09:47 AM

I would try using other alternative browsers first to check if its a FF problem.

Tekken
 





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