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I have a virus which just won't leave


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#1 eyjana

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Posted 09 April 2012 - 11:26 PM

A few days ago my laptop (an HP Compaq Presario CQ60, running on Windows Vista Home Basic, I have Chrome and Internet Explorer installed, but use Firefox) got infected with the infamous Win. 7 Internet Security 2012 virus/malware program (aka the MBR PHYSICAL DRIVE 0 virus, I believe it either snuck in through Automatic Updates, or it attacked through the site I was on at the time, since I definitely didn't download anything like that), and even though I followed the removal tutorialyou posted, it still seems to be in my system, as MalwareBytes and TDSS keeps finding things, as well as SUPERAnti-Spyware (free edition) and Avast! (also free edition).
I can only run my computer in the safe modes, as trying to run it in normal mode results in a blue screen of death. System restore does nothing (I was worried for awhile that the BSODs may not have been directly from the virus). I also used one of the scans in the startup menu to check the hard drive; It reported back a 301 error (full hard drive), and when I checked the D Drive, it said that it was full as well (thought I get the feeling that it shouldn't have been). I was able to delete some things (mainly old games I'd long ago uninstalled, but still had files floating around in the Program Files and Regedit for some reason), so there's nearly two GB of free space on their now (I wonder if part of the reason it's reading as full is due to the virus?), but it still won't fully start in normal mode, and gives me a BSOD.

At this point, I'd just settle for getting my computer running fully in normal mode again.

Edited by eyjana, 09 April 2012 - 11:31 PM.


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#2 Broni

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Posted 10 April 2012 - 11:20 AM

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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#3 eyjana

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Posted 14 April 2012 - 11:08 PM

I added the logs and a bit more system info.




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