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6 replies to this topic

#1 justjeff0331

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Posted 09 April 2012 - 07:42 PM

Once again I am working on a friends computer an while everyone may think I am a genius it is really you guys who are the experts I am just smart enough to know where to get the best advice.
This computer is older and is running winxp service edition 2 while I am sure it should be upgraded to 3, I have learned to follow your step by step instructions, so that is what I shall do.

BC AdBot (Login to Remove)

 


#2 Broni

Broni

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Posted 09 April 2012 - 08:56 PM

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

My Website

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#3 justjeff0331

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Posted 10 April 2012 - 12:04 PM

Results of screen317's Security Check version 0.99.24
Windows XP Service Pack 2 x86
Out of date service pack!!
Internet Explorer 6 Out of date!
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
AVG 2012
```````````````````````````````
Anti-malware/Other Utilities Check:

Java™ 6 Update 22
Out of date Java installed!
Adobe Reader X (10.1.2)
````````````````````````````````
Process Check:
objlist.exe by Laurent

AVG avgwdsvc.exe
AVG avgtray.exe
AVG avgrsx.exe
AVG avgnsx.exe
AVG avgemc.exe
``````````End of Log````````````

Farbar Service Scanner Version: 01-03-2012
Ran by Owner (administrator) on 09-04-2012 at 19:35:45
Running from "C:\Documents and Settings\Owner\My Documents\Downloads"
Microsoft Windows XP Home Edition Service Pack 2 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Yahoo IP is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============

Windows Update:
============

File Check:
========
C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\netbt.sys
[2004-08-04 05:00] - [2004-08-04 05:00] - 0162816 ____A (Microsoft Corporation) 0C80E410CD2F47134407EE7DD19CC86B

C:\WINDOWS\system32\Drivers\tcpip.sys
[2004-08-04 05:00] - [2004-08-04 05:00] - 0359040 ____A (Microsoft Corporation) 9F4B36614A0FC234525BA224957DE55C

C:\WINDOWS\system32\Drivers\ipsec.sys
[2004-08-04 05:00] - [2004-08-04 05:00] - 0074752 ____A (Microsoft Corporation) 64537AA5C003A6AFEEE1DF819062D0D1

C:\WINDOWS\system32\dnsrslvr.dll
[2004-08-04 05:00] - [2004-08-04 05:00] - 0045568 ____A (Microsoft Corporation) 7379DE06FD196E396A00AA97B990C00D

C:\WINDOWS\system32\ipnathlp.dll
[2004-08-04 05:00] - [2004-08-04 05:00] - 0331264 ____A (Microsoft Corporation) 36CC8C01B5E50163037BEF56CB96DEFF

C:\WINDOWS\system32\netman.dll
[2004-08-04 05:00] - [2004-08-04 05:00] - 0198144 ____A (Microsoft Corporation) DAB9E6C7105D2EF49876FE92C524F565

C:\WINDOWS\system32\wbem\WMIsvc.dll
[2011-11-11 13:20] - [2004-08-04 05:00] - 0144896 ____A (Microsoft Corporation) F399242A80C4066FD155EFA4CF96658E

C:\WINDOWS\system32\srsvc.dll
[2011-11-11 13:22] - [2004-08-04 05:00] - 0170496 ____A (Microsoft Corporation) 92BDF74F12D6CBEC43C94D4B7F804838

C:\WINDOWS\system32\Drivers\sr.sys
[2011-11-11 13:22] - [2004-08-04 05:00] - 0073472 ____A (Microsoft Corporation) E41B6D037D6CD08461470AF04500DC24

C:\WINDOWS\system32\wscsvc.dll
[2004-08-04 05:00] - [2004-08-04 05:00] - 0081408 ____A (Microsoft Corporation) 4D59DAA66C60858CDF4F67A900F42D4A

C:\WINDOWS\system32\wbem\WMIsvc.dll
[2011-11-11 13:20] - [2004-08-04 05:00] - 0144896 ____A (Microsoft Corporation) F399242A80C4066FD155EFA4CF96658E

C:\WINDOWS\system32\wuauserv.dll
[2011-11-11 13:23] - [2004-08-04 05:00] - 0006656 ____A (Microsoft Corporation) 13D72740963CBA12D9FF76A7F218BCD8

C:\WINDOWS\system32\qmgr.dll
[2011-11-11 13:23] - [2004-08-04 05:00] - 0382464 ____A (Microsoft Corporation) 2C69EC7E5A311334D10DD95F338FCCEA

C:\WINDOWS\system32\es.dll
[2004-08-04 05:00] - [2004-08-04 05:00] - 0243200 ____A (Microsoft Corporation) ACD36A2DD7D1E9D8A060AA651DC07E63

C:\WINDOWS\system32\cryptsvc.dll
[2004-08-04 05:00] - [2004-08-04 05:00] - 0060416 ____A (Microsoft Corporation) 10654F9DDCEA9C46CFB77554231BE73B

C:\WINDOWS\system32\svchost.exe
[2004-08-04 05:00] - [2004-08-04 05:00] - 0014336 ____A (Microsoft Corporation) 8F078AE4ED187AAABC0A305146DE6716

C:\WINDOWS\system32\rpcss.dll
[2004-08-04 05:00] - [2004-08-04 05:00] - 0395776 ____A (Microsoft Corporation) 5C83A4408604F737717AB96371201680

C:\WINDOWS\system32\services.exe
[2004-08-04 05:00] - [2004-08-04 05:00] - 0108032 ____A (Microsoft Corporation) C6CE6EEC82F187615D1002BB3BB50ED4


Extra List:
=======
Avgtdix(8) Gpc(3) IPSec(5) NetBT(6) PSched(7) Tcpip(4)
0x080000000500000001000000020000000300000004000000080000000600000007000000
IpSec Tag value is correct.

**** End of log ****

MiniToolBox by Farbar Version: 18-01-2012
Ran by Owner (administrator) on 09-04-2012 at 19:37:20
Microsoft Windows XP Home Edition Service Pack 2 (X86)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================


127.0.0.1 localhost

========================= IP Configuration: ================================

Intel® PRO/100 VE Network Connection = Local Area Connection (Connected)


# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : DELL

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : Home



Ethernet adapter Local Area Connection:



Connection-specific DNS Suffix . : Home

Description . . . . . . . . . . . : Intel® PRO/100 VE Network Connection

Physical Address. . . . . . . . . : 00-11-11-B5-DA-D5

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.0.3

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.0.1

DHCP Server . . . . . . . . . . . : 192.168.0.1

DNS Servers . . . . . . . . . . . : 192.168.0.1

205.171.2.25

Lease Obtained. . . . . . . . . . : Monday, April 09, 2012 1:33:15 PM

Lease Expires . . . . . . . . . . : Tuesday, April 10, 2012 1:33:15 PM

DNS request timed out.
timeout was 2 seconds.
Server: resolver.qwest.net
Address: 205.171.2.25

Name: google.com
Addresses: 74.125.239.7, 74.125.239.8, 74.125.239.9, 74.125.239.14
74.125.239.0, 74.125.239.1, 74.125.239.2, 74.125.239.3, 74.125.239.4
74.125.239.5, 74.125.239.6



Pinging google.com [74.125.239.4] with 32 bytes of data:



Reply from 74.125.239.4: bytes=32 time=34ms TTL=57

Reply from 74.125.239.4: bytes=32 time=34ms TTL=57



Ping statistics for 74.125.239.4:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 34ms, Maximum = 34ms, Average = 34ms

DNS request timed out.
timeout was 2 seconds.
Server: resolver.qwest.net
Address: 205.171.2.25

Name: yahoo.com
Addresses: 98.139.183.24, 209.191.122.70, 72.30.38.140



Pinging yahoo.com [72.30.38.140] with 32 bytes of data:



Reply from 72.30.38.140: bytes=32 time=44ms TTL=54

Reply from 72.30.38.140: bytes=32 time=68ms TTL=54



Ping statistics for 72.30.38.140:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 44ms, Maximum = 68ms, Average = 56ms

DNS request timed out.
timeout was 2 seconds.
Server: resolver.qwest.net
Address: 205.171.2.25

Name: bleepingcomputer.com
Address: 208.43.87.2



Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:



Reply from 208.43.87.2: Destination host unreachable.

Reply from 208.43.87.2: Destination host unreachable.



Ping statistics for 208.43.87.2:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 11 11 b5 da d5 ...... Intel® PRO/100 VE Network Connection - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.0.1 192.168.0.3 20
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
169.254.0.0 255.255.0.0 192.168.0.3 192.168.0.3 20
192.168.0.0 255.255.255.0 192.168.0.3 192.168.0.3 20
192.168.0.3 255.255.255.255 127.0.0.1 127.0.0.1 20
192.168.0.255 255.255.255.255 192.168.0.3 192.168.0.3 20
224.0.0.0 240.0.0.0 192.168.0.3 192.168.0.3 20
255.255.255.255 255.255.255.255 192.168.0.3 192.168.0.3 1
Default Gateway: 192.168.0.1
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\Windows\System32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 04 C:\Program Files\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\rsvpsp.dll [90112] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\rsvpsp.dll [90112] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (04/09/2012 07:04:50 PM) (Source: Application Hang) (User: )
Description: Hanging application rundll32.exe, version 5.1.2600.2180, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (07/02/2011 11:32:59 PM) (Source: Application Error) (User: )
Description: Fault bucket 128396497.
The Wep key exchange did not result in a secure connection setup after 802.1x authentication. The current setting has been marked as failed and the Wireless connection will be disconnected.

Error: (07/02/2011 11:32:55 PM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 6.0.2900.2180, faulting module mshtml.dll, version 6.0.2900.2180, fault address 0x0007f463.
Processing media-specific event for [iexplore.exe!ws!]

Error: (06/19/2011 00:58:20 PM) (Source: Application Error) (User: )
Description: Fault bucket 127203225.
The Wep key exchange did not result in a secure connection setup after 802.1x authentication. The current setting has been marked as failed and the Wireless connection will be disconnected.

Error: (06/19/2011 00:58:17 PM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 6.0.2900.2180, faulting module mshtml.dll, version 6.0.2900.2180, fault address 0x0007f44d.
Processing media-specific event for [iexplore.exe!ws!]

Error: (06/17/2011 03:46:38 PM) (Source: Application Error) (User: )
Description: Fault bucket 128396497.
The Wep key exchange did not result in a secure connection setup after 802.1x authentication. The current setting has been marked as failed and the Wireless connection will be disconnected.

Error: (06/17/2011 03:46:36 PM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 6.0.2900.2180, faulting module mshtml.dll, version 6.0.2900.2180, fault address 0x0007f463.
Processing media-specific event for [iexplore.exe!ws!]

Error: (06/14/2011 06:55:28 PM) (Source: Application Hang) (User: )
Description: Fault bucket 126637809.

Error: (06/14/2011 06:55:21 PM) (Source: Application Hang) (User: )
Description: Hanging application IEXPLORE.EXE, version 6.0.2900.2180, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (05/28/2011 02:35:43 PM) (Source: Application Hang) (User: )
Description: Hanging application IEXPLORE.EXE, version 6.0.2900.2180, hang module hungapp, version 0.0.0.0, hang address 0x00000000.


System errors:
=============
Error: (04/09/2012 07:04:43 PM) (Source: Service Control Manager) (User: )
Description: The Application Management service terminated with the following error:
%%126

Error: (04/09/2012 07:04:43 PM) (Source: Service Control Manager) (User: )
Description: The Application Management service terminated with the following error:
%%126

Error: (04/09/2012 07:04:43 PM) (Source: Service Control Manager) (User: )
Description: The Application Management service terminated with the following error:
%%126

Error: (04/09/2012 07:04:43 PM) (Source: Service Control Manager) (User: )
Description: The Application Management service terminated with the following error:
%%126

Error: (04/09/2012 07:04:43 PM) (Source: Service Control Manager) (User: )
Description: The Application Management service terminated with the following error:
%%126

Error: (04/09/2012 07:04:42 PM) (Source: Service Control Manager) (User: )
Description: The Application Management service terminated with the following error:
%%126

Error: (04/09/2012 07:04:42 PM) (Source: Service Control Manager) (User: )
Description: The Application Management service terminated with the following error:
%%126

Error: (04/09/2012 07:04:42 PM) (Source: Service Control Manager) (User: )
Description: The Application Management service terminated with the following error:
%%126

Error: (04/09/2012 07:04:42 PM) (Source: Service Control Manager) (User: )
Description: The Application Management service terminated with the following error:
%%126

Error: (04/09/2012 07:04:42 PM) (Source: Service Control Manager) (User: )
Description: The Application Management service terminated with the following error:
%%126


Microsoft Office Sessions:
=========================
Error: (04/09/2012 07:04:50 PM) (Source: Application Hang)(User: )
Description: rundll32.exe5.1.2600.2180hungapp0.0.0.000000000

Error: (07/02/2011 11:32:59 PM) (Source: Application Error)(User: )
Description: 128396497

Error: (07/02/2011 11:32:55 PM) (Source: Application Error)(User: )
Description: iexplore.exe6.0.2900.2180mshtml.dll6.0.2900.21800007f463

Error: (06/19/2011 00:58:20 PM) (Source: Application Error)(User: )
Description: 127203225

Error: (06/19/2011 00:58:17 PM) (Source: Application Error)(User: )
Description: iexplore.exe6.0.2900.2180mshtml.dll6.0.2900.21800007f44d

Error: (06/17/2011 03:46:38 PM) (Source: Application Error)(User: )
Description: 128396497

Error: (06/17/2011 03:46:36 PM) (Source: Application Error)(User: )
Description: iexplore.exe6.0.2900.2180mshtml.dll6.0.2900.21800007f463

Error: (06/14/2011 06:55:28 PM) (Source: Application Hang)(User: )
Description: 126637809

Error: (06/14/2011 06:55:21 PM) (Source: Application Hang)(User: )
Description: IEXPLORE.EXE6.0.2900.2180hungapp0.0.0.000000000

Error: (05/28/2011 02:35:43 PM) (Source: Application Hang)(User: )
Description: IEXPLORE.EXE6.0.2900.2180hungapp0.0.0.000000000


=========================== Installed Programs ============================

Adobe AIR (Version: 3.1.0.4880)
Adobe Flash Player 10 ActiveX (Version: 10.3.183.11)
Adobe Reader X (10.1.2) (Version: 10.1.2)
Apple Mobile Device Support (Version: 5.1.1.4)
Apple Software Update (Version: 2.1.3.127)
AVG 2012 (Version: 12.0.1913)
AVG 2012 (Version: 12.0.2411)
AVG 2012 (Version: 2012.0.1913)
Bonjour (Version: 3.0.0.10)
FoxTab PDF Converter
Google Chrome (Version: 18.0.1025.151)
Intel® Extreme Graphics 2 Driver
Intel® PRO Network Adapters and Drivers
Java Auto Updater (Version: 2.0.2.4)
Java™ 6 Update 22 (Version: 6.0.220)
Lexmark X5100 Series
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Word 2002 (Version: 10.0.2627.01)
Microsoft Works (Version: 08.05.0818)
Microsoft Works Suite 2006 Setup Launcher
Microsoft Works Suite Add-in for Microsoft Word (Version: 8.0.0.0000)
MSN
RewardsArcade
SoundMAX
StartNow Toolbar (Version: 2.4.0)
WebFldrs XP (Version: 9.50.7523)
Works Upgrade (Version: 8.0.0.0000)

========================= Devices: ================================

Name: PCI Simple Communications Controller
Description: PCI Simple Communications Controller
Class Guid: {4D36E97E-E325-11CE-BFC1-08002BE10318}
Manufacturer:
Service:
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.


========================= Memory info: ===================================

Percentage of memory in use: 86%
Total physical RAM: 509.98 MB
Available physical RAM: 71.01 MB
Total Pagefile: 1248.74 MB
Available Pagefile: 601.04 MB
Total Virtual: 2047.88 MB
Available Virtual: 1973.18 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:74.5 GB) (Free:68.66 GB) NTFS

========================= Users: ========================================

User accounts for \\DELL

Administrator Guest HelpAssistant
Owner SUPPORT_388945a0


**** End of log ****


Malwarebytes Anti-Malware 1.61.0.1400
www.malwarebytes.org

Database version: v2012.04.10.01

Windows XP Service Pack 2 x86 NTFS
Internet Explorer 6.0.2900.2180
Owner :: DELL [administrator]

4/9/2012 7:43:15 PM
mbam-log-2012-04-09 (19-43-15).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 176347
Time elapsed: 1 hour(s), 20 minute(s),

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 10
HKCR\CLSID\{597A9974-8CB0-4f41-B61F-ED065738A397} (PUP.RewardsArcade) -> Quarantined and deleted successfully.
HKCR\CLSID\{25514C64-8321-494e-BD3E-3DBAB3F8CEBA} (PUP.RewardsArcade) -> Quarantined and deleted successfully.
HKCR\TypeLib\{60BE6B2E-F2F5-4404-AA1E-4381D4A6EEA2} (PUP.RewardsArcade) -> Quarantined and deleted successfully.
HKCR\Interface\{6427058B-217C-4C7F-A6CE-C7934C0BDCEB} (PUP.RewardsArcade) -> Quarantined and deleted successfully.
HKCR\RewardsArcade.FBApi.1 (PUP.RewardsArcade) -> Quarantined and deleted successfully.
HKCR\RewardsArcade.FBApi (PUP.RewardsArcade) -> Quarantined and deleted successfully.
HKCR\RewardsArcade.BHO.1 (PUP.RewardsArcade) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{597A9974-8CB0-4F41-B61F-ED065738A397} (PUP.RewardsArcade) -> Quarantined and deleted successfully.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{597A9974-8CB0-4F41-B61F-ED065738A397} (PUP.RewardsArcade) -> Quarantined and deleted successfully.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\RewardsArcade (PUP.RewardsArcade) -> Quarantined and deleted successfully.

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 15
C:\Program Files\RewardsArcade (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Local Settings\Application Data\RewardsArcade (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Local Settings\Application Data\RewardsArcade\498 (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Local Settings\Application Data\RewardsArcade\498\Chrome (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Local Settings\Application Data\RewardsArcade\498\Firefox (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Local Settings\Application Data\RewardsArcade\498\Firefox\chrome (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Local Settings\Application Data\RewardsArcade\498\Firefox\chrome\content (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Local Settings\Application Data\RewardsArcade\498\Firefox\chrome\content\lib (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Local Settings\Application Data\RewardsArcade\498\Firefox\chrome\content\lib\facebox (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Local Settings\Application Data\RewardsArcade\498\Firefox\chrome\content\lib\facebox\Images (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Local Settings\Application Data\RewardsArcade\498\Firefox\defaults (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Local Settings\Application Data\RewardsArcade\498\Firefox\defaults\preferences (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Local Settings\Application Data\RewardsArcade\498\Firefox\locale (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Local Settings\Application Data\RewardsArcade\498\Firefox\locale\en-US (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Local Settings\Application Data\RewardsArcade\498\Firefox\skin (PUP.RewardsArcade) -> Quarantined and deleted successfully.

Files Detected: 57
C:\Program Files\RewardsArcade\RewardsArcade.dll (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\My Documents\Downloads\PDFConverterSetup.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\Program Files\RewardsArcade\fb.js (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Program Files\RewardsArcade\appAPIinternalWrapper.js (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Program Files\RewardsArcade\jquery.js (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Program Files\RewardsArcade\json.js (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Program Files\RewardsArcade\RewardsArcade.exe (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Program Files\RewardsArcade\Uninstall.exe (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Program Files\RewardsArcade\UserConfirmation.exe (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Local Settings\Application Data\RewardsArcade\498\uninstall.ico (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Local Settings\Application Data\RewardsArcade\498\Chrome\rewardsarcade.crx (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Local Settings\Application Data\RewardsArcade\498\Firefox\chrome.manifest (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Local Settings\Application Data\RewardsArcade\498\Firefox\install.rdf (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Local Settings\Application Data\RewardsArcade\498\Firefox\chrome\content\background.html (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Local Settings\Application Data\RewardsArcade\498\Firefox\chrome\content\browser.xul (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Local Settings\Application Data\RewardsArcade\498\Firefox\chrome\content\crossrider.js (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Local Settings\Application Data\RewardsArcade\498\Firefox\chrome\content\crossriderapi.js (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Local Settings\Application Data\RewardsArcade\498\Firefox\chrome\content\dialog.js (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Local Settings\Application Data\RewardsArcade\498\Firefox\chrome\content\manage-apps-style.css (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Local Settings\Application Data\RewardsArcade\498\Firefox\chrome\content\manage-apps.html (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Local Settings\Application Data\RewardsArcade\498\Firefox\chrome\content\messaging.js (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Local Settings\Application Data\RewardsArcade\498\Firefox\chrome\content\options.js (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Local Settings\Application Data\RewardsArcade\498\Firefox\chrome\content\options.xul (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Local Settings\Application Data\RewardsArcade\498\Firefox\chrome\content\push.html (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Local Settings\Application Data\RewardsArcade\498\Firefox\chrome\content\search_dialog.xul (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Local Settings\Application Data\RewardsArcade\498\Firefox\chrome\content\socialapi.js (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Local Settings\Application Data\RewardsArcade\498\Firefox\chrome\content\update.html (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Local Settings\Application Data\RewardsArcade\498\Firefox\chrome\content\utilityapi.js (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Local Settings\Application Data\RewardsArcade\498\Firefox\chrome\content\workers_chain.js (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Local Settings\Application Data\RewardsArcade\498\Firefox\chrome\content\lib\faye-browser-min.js (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Local Settings\Application Data\RewardsArcade\498\Firefox\chrome\content\lib\jquery-1.4.2.js (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Local Settings\Application Data\RewardsArcade\498\Firefox\chrome\content\lib\facebox\facebox.css (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Local Settings\Application Data\RewardsArcade\498\Firefox\chrome\content\lib\facebox\facebox.js (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Local Settings\Application Data\RewardsArcade\498\Firefox\chrome\content\lib\facebox\Images\b.png (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Local Settings\Application Data\RewardsArcade\498\Firefox\chrome\content\lib\facebox\Images\bl.png (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Local Settings\Application Data\RewardsArcade\498\Firefox\chrome\content\lib\facebox\Images\br.png (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Local Settings\Application Data\RewardsArcade\498\Firefox\chrome\content\lib\facebox\Images\closelabel.gif (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Local Settings\Application Data\RewardsArcade\498\Firefox\chrome\content\lib\facebox\Images\loading.gif (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Local Settings\Application Data\RewardsArcade\498\Firefox\chrome\content\lib\facebox\Images\tl.png (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Local Settings\Application Data\RewardsArcade\498\Firefox\chrome\content\lib\facebox\Images\tr.png (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Local Settings\Application Data\RewardsArcade\498\Firefox\defaults\preferences\prefs.js (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Local Settings\Application Data\RewardsArcade\498\Firefox\locale\en-US\translations.dtd (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Local Settings\Application Data\RewardsArcade\498\Firefox\skin\button1.png (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Local Settings\Application Data\RewardsArcade\498\Firefox\skin\button2.png (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Local Settings\Application Data\RewardsArcade\498\Firefox\skin\button3.png (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Local Settings\Application Data\RewardsArcade\498\Firefox\skin\button4.png (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Local Settings\Application Data\RewardsArcade\498\Firefox\skin\button5.png (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Local Settings\Application Data\RewardsArcade\498\Firefox\skin\crossrider_statusbar.png (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Local Settings\Application Data\RewardsArcade\498\Firefox\skin\icon16.png (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Local Settings\Application Data\RewardsArcade\498\Firefox\skin\icon24.png (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Local Settings\Application Data\RewardsArcade\498\Firefox\skin\icon48.png (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Local Settings\Application Data\RewardsArcade\498\Firefox\skin\panelarrow-up.png (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Local Settings\Application Data\RewardsArcade\498\Firefox\skin\popup.css (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Local Settings\Application Data\RewardsArcade\498\Firefox\skin\popup.html (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Local Settings\Application Data\RewardsArcade\498\Firefox\skin\popup_binding.xml (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Local Settings\Application Data\RewardsArcade\498\Firefox\skin\skin.css (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Local Settings\Application Data\RewardsArcade\498\Firefox\skin\update.css (PUP.RewardsArcade) -> Quarantined and deleted successfully.

(end)

aswMBR version 0.9.9.1665 Copyright© 2011 AVAST Software
Run date: 2012-04-10 09:01:26
-----------------------------
09:01:26.562 OS Version: Windows 5.1.2600 Service Pack 2
09:01:26.562 Number of processors: 1 586 0x401
09:01:26.562 ComputerName: DELL UserName:
09:01:27.359 Initialize success
09:14:53.187 AVAST engine defs: 12041001
09:27:13.406 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-3
09:27:13.437 Disk 0 Vendor: Maxtor_6Y080L0 YAR41BW0 Size: 76293MB BusType: 3
09:27:13.453 Disk 0 MBR read successfully
09:27:13.453 Disk 0 MBR scan
09:27:13.593 Disk 0 Windows XP default MBR code
09:27:13.593 Disk 0 Partition 1 80 (A) 07 HPFS/NTFS NTFS 76285 MB offset 63
09:27:13.609 Disk 0 scanning sectors +156232125
09:27:13.796 Disk 0 scanning C:\WINDOWS\system32\drivers
09:27:33.859 Service scanning
09:28:01.625 Modules scanning
09:28:19.906 Disk 0 trace - called modules:
09:28:19.921 ntoskrnl.exe CLASSPNP.SYS disk.sys atapi.sys hal.dll intelide.sys PCIIDEX.SYS
09:28:19.937 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0x82354ab8]
09:28:19.953 3 CLASSPNP.SYS[f858905b] -> nt!IofCallDriver -> \Device\Ide\IdeDeviceP0T0L0-3[0x82385b00]
09:28:20.484 AVAST engine scan C:\WINDOWS
09:28:24.953 AVAST engine scan C:\WINDOWS\system32
09:31:13.546 AVAST engine scan C:\WINDOWS\system32\drivers
09:31:26.156 AVAST engine scan C:\Documents and Settings\Owner
09:38:45.312 AVAST engine scan C:\Documents and Settings\All Users
09:39:06.296 Scan finished successfully
10:08:49.406 Disk 0 MBR has been saved successfully to "C:\Documents and Settings\Owner\My Documents\Downloads\MBR.dat"
10:08:49.406 The log file has been saved successfully to "C:\Documents and Settings\Owner\My Documents\Downloads\aswMBR.txt"
10:10:23.578 Disk 0 MBR has been saved successfully to "C:\Documents and Settings\Owner\Desktop\MBR.dat"
10:10:23.578 The log file has been saved successfully to "C:\Documents and Settings\Owner\Desktop\aswMBR.txt"

#4 justjeff0331

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Posted 11 April 2012 - 08:04 PM

Don't want to sound pushy but in the past I have always had a reply within 24hrs. understand sometimes things happen just curious an wondering if you got and I did everything ok.

#5 Broni

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Posted 11 April 2012 - 08:20 PM

Oooops...it looks like email notification missed me. Sorry about it.

How is computer doing?

Download Temp File Cleaner (TFC)
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

=============================================================================

Please run a free online scan with the ESET Online Scanner

  • Disable your antivirus program
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Click Start
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click on List of found threats
  • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    NOTE. If Eset doesn't find any threats it'll NOT produce any log.

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#6 justjeff0331

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Posted 12 April 2012 - 01:55 AM

Figured you might of missed your msg. as many as you must get, everything is running fine but I was trying to upgrade to service package 3 and seem to be getting a run around is it still available an how important is it that I have it?


C:\Program Files\FoxTabPDFConverter\Uninstall\Uninstall.exe a variant of Win32/InstallCore.F application
C:\Program Files\StartNow Toolbar\ReactivateIE.exe Win32/Toolbar.Zugo application
C:\Program Files\StartNow Toolbar\Toolbar32.dll Win32/Toolbar.Zugo application
C:\Program Files\StartNow Toolbar\ToolbarBroker.exe Win32/Toolbar.Zugo application
C:\Program Files\StartNow Toolbar\ToolbarUpdaterService.exe Win32/Toolbar.Zugo application
Operating memory Win32/Toolbar.Zugo application

#7 Broni

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Posted 12 April 2012 - 08:23 PM

SP3 is very important.

Try to download an install standalone file: http://www.microsoft.com/download/en/details.aspx?id=24

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