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Help with Blue screens


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17 replies to this topic

#1 alfred67

alfred67

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  • Local time:05:58 PM

Posted 09 April 2012 - 05:11 PM

Hello

I need help trying to figure out way I kept getting blue screens (38 of them).
I copied and paste the blue screen reports. Any help would be great.

==================================================
Dump File : 040912-14274-01.dmp
Crash Time : 09/04/2012 3:28:06 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff960`000f4efc
Parameter 3 : fffff880`08668c30
Parameter 4 : 00000000`00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+b4efc
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cd40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\040912-14274-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 275,152
==================================================

==================================================
Dump File : 040812-14788-01.dmp
Crash Time : 08/04/2012 4:48:26 PM
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : fffff880`0bb5c668
Parameter 2 : 00000000`00000000
Parameter 3 : fffff960`00120f89
Parameter 4 : 00000000`00000002
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+cc1ab
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cd40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\040812-14788-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 275,152
==================================================

==================================================
Dump File : 040612-14695-01.dmp
Crash Time : 06/04/2012 11:25:20 PM
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : fffff960`003c5000
Parameter 2 : 00000000`00000000
Parameter 3 : fffff960`00174bf6
Parameter 4 : 00000000`00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+c54bd
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cd40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\040612-14695-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 275,152
==================================================

==================================================
Dump File : 040112-12620-01.dmp
Crash Time : 01/04/2012 11:50:22 AM
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : ffffdd03`ce32a07c
Parameter 2 : 00000000`00000001
Parameter 3 : fffff960`007d9fb1
Parameter 4 : 00000000`00000007
Caused By Driver : dxgmms1.sys
Caused By Address : dxgmms1.sys+8077
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\040112-12620-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 275,152
==================================================

==================================================
Dump File : 032512-27034-01.dmp
Crash Time : 25/03/2012 12:09:08 PM
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : fffff880`04628a10
Parameter 2 : 00000000`00000000
Parameter 3 : fffff880`046d572a
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cc40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17727 (win7sp1_gdr.111118-2330)
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\032512-27034-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 275,152
==================================================

==================================================
Dump File : 032112-20233-01.dmp
Crash Time : 21/03/2012 12:31:38 PM
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 00000000`00005002
Parameter 2 : fffff780`00001000
Parameter 3 : 00000000`00000630
Parameter 4 : 0400062f`fffffffe
Caused By Driver : atikmdag.sys
Caused By Address : atikmdag.sys+a35000
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\032112-20233-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 275,040
==================================================

==================================================
Dump File : 030112-13650-01.dmp
Crash Time : 01/03/2012 1:25:03 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff960`0003471a
Parameter 3 : fffff880`0a119350
Parameter 4 : 00000000`00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+3471a
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\030112-13650-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 275,152
==================================================

==================================================
Dump File : 022312-13150-01.dmp
Crash Time : 24/02/2012 12:15:08 AM
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 00000000`00041289
Parameter 2 : 00000000`00061001
Parameter 3 : 00000000`000008b0
Parameter 4 : 08000000`00061215
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cc40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17727 (win7sp1_gdr.111118-2330)
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\022312-13150-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 275,152
==================================================

==================================================
Dump File : 022012-13790-01.dmp
Crash Time : 20/02/2012 11:41:37 AM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff960`00188b7f
Parameter 3 : fffff880`0a02d020
Parameter 4 : 00000000`00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+b8b7f
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\022012-13790-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 275,152
==================================================

==================================================
Dump File : 021712-14929-01.dmp
Crash Time : 17/02/2012 5:44:40 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`0392e137
Parameter 3 : 00000000`00000000
Parameter 4 : ffffffff`ffffffff
Caused By Driver : fltmgr.sys
Caused By Address : fltmgr.sys+4785
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\021712-14929-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 275,152
==================================================

==================================================
Dump File : 021412-14710-01.dmp
Crash Time : 14/02/2012 11:48:55 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff960`001084b4
Parameter 3 : fffff880`0418fed0
Parameter 4 : 00000000`00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+784b4
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\021412-14710-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 275,152
==================================================

==================================================
Dump File : 021412-14336-01.dmp
Crash Time : 14/02/2012 8:39:39 AM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`035c9608
Parameter 3 : fffff880`08f7de00
Parameter 4 : 00000000`00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+1d6d13
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\021412-14336-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 275,152
==================================================

==================================================
Dump File : 021112-15849-01.dmp
Crash Time : 11/02/2012 6:55:45 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff960`000c5d76
Parameter 3 : fffff880`0854dea0
Parameter 4 : 00000000`00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+55d76
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\021112-15849-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 275,152
==================================================

==================================================
Dump File : 020812-15912-01.dmp
Crash Time : 08/02/2012 5:01:00 PM
Bug Check String : APC_INDEX_MISMATCH
Bug Check Code : 0x00000001
Parameter 1 : 00000000`73c105ea
Parameter 2 : 00000000`00000000
Parameter 3 : 00000000`ffff0000
Parameter 4 : fffff880`0a4652a0
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+89d25
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\020812-15912-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 275,152
==================================================

==================================================
Dump File : 020112-15896-01.dmp
Crash Time : 01/02/2012 1:32:02 AM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff960`007bba01
Parameter 3 : fffff880`0a3987b0
Parameter 4 : 00000000`00000000
Caused By Driver : cdd.dll
Caused By Address : cdd.dll+ba01
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\020112-15896-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 275,152
==================================================

==================================================
Dump File : 012512-12261-01.dmp
Crash Time : 25/01/2012 1:20:48 PM
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 00000000`00041284
Parameter 2 : 000007fe`fea70001
Parameter 3 : 00000000`00000000
Parameter 4 : fffff700`01080000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cc40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17727 (win7sp1_gdr.111118-2330)
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\012512-12261-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 275,152
==================================================

==================================================
Dump File : 012112-13182-01.dmp
Crash Time : 21/01/2012 9:37:23 PM
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 00000000`00041284
Parameter 2 : 000007fe`fa686001
Parameter 3 : 00000000`00000000
Parameter 4 : fffff700`01080000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cc40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17727 (win7sp1_gdr.111118-2330)
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\012112-13182-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 275,152
==================================================

==================================================
Dump File : 012112-12183-01.dmp
Crash Time : 21/01/2012 12:00:21 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c000001d
Parameter 2 : fffff960`0019422f
Parameter 3 : fffff880`09b32e10
Parameter 4 : 00000000`00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+b422f
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\012112-12183-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 275,152
==================================================

==================================================
Dump File : 011312-17019-01.dmp
Crash Time : 13/01/2012 5:13:13 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff960`002fe30c
Parameter 3 : fffff880`099410e0
Parameter 4 : 00000000`00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+c5629
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\011312-17019-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 275,152
==================================================

==================================================
Dump File : 011112-12994-01.dmp
Crash Time : 11/01/2012 1:45:59 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff960`001657db
Parameter 3 : fffff880`085c87a0
Parameter 4 : 00000000`00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+c57db
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\011112-12994-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 275,152
==================================================

==================================================
Dump File : 123011-12838-01.dmp
Crash Time : 30/12/2011 10:41:47 AM
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 00000000`00041289
Parameter 2 : 00000000`76c09001
Parameter 3 : 00000000`000008b0
Parameter 4 : 08000000`76c09205
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cc40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17727 (win7sp1_gdr.111118-2330)
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\123011-12838-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 275,152
==================================================

==================================================
Dump File : 122711-18392-01.dmp
Crash Time : 27/12/2011 10:25:56 PM
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 00000000`00041284
Parameter 2 : 00000000`00848001
Parameter 3 : 00000000`00000000
Parameter 4 : fffff700`01080000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cc40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17727 (win7sp1_gdr.111118-2330)
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\122711-18392-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 275,152
==================================================

==================================================
Dump File : 121811-13618-01.dmp
Crash Time : 18/12/2011 10:24:54 PM
Bug Check String : BAD_POOL_HEADER
Bug Check Code : 0x00000019
Parameter 1 : 00000000`00000022
Parameter 2 : 02000000`00000000
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cc40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17727 (win7sp1_gdr.111118-2330)
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\121811-13618-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 275,152
==================================================

==================================================
Dump File : 120711-17799-01.dmp
Crash Time : 07/12/2011 7:27:12 PM
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 00000000`00041284
Parameter 2 : fffff680`00034001
Parameter 3 : 00000000`0000004f
Parameter 4 : fffff700`01080000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cc40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17727 (win7sp1_gdr.111118-2330)
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\120711-17799-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 275,152
==================================================

==================================================
Dump File : 120311-16208-01.dmp
Crash Time : 03/12/2011 10:34:37 AM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff960`001147c2
Parameter 3 : fffff880`0711bda0
Parameter 4 : 00000000`00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+347c2
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\120311-16208-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 275,152
==================================================

==================================================
Dump File : 112211-15990-01.dmp
Crash Time : 22/11/2011 1:30:21 AM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c0000005
Parameter 2 : 000001b5`00000274
Parameter 3 : 00000000`00000008
Parameter 4 : 000001b5`00000274
Caused By Driver : cdd.dll
Caused By Address : cdd.dll+9d17
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\112211-15990-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 275,152
==================================================

==================================================
Dump File : 110611-15756-01.dmp
Crash Time : 06/11/2011 12:58:33 AM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff960`002344bf
Parameter 3 : fffff880`088eef90
Parameter 4 : 00000000`00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+2244bf
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\110611-15756-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 275,152
==================================================

==================================================
Dump File : 102311-13962-01.dmp
Crash Time : 23/10/2011 1:21:46 AM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff960`002b44bf
Parameter 3 : fffff880`090e0f90
Parameter 4 : 00000000`00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+2244bf
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\102311-13962-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 275,152
==================================================

==================================================
Dump File : 101711-13182-01.dmp
Crash Time : 17/10/2011 1:13:30 AM
Bug Check String : BAD_POOL_HEADER
Bug Check Code : 0x00000019
Parameter 1 : 00000000`00000022
Parameter 2 : 08000000`00000000
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cc40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17727 (win7sp1_gdr.111118-2330)
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\101711-13182-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 275,152
==================================================

==================================================
Dump File : 101211-13119-01.dmp
Crash Time : 12/10/2011 7:33:10 AM
Bug Check String : BAD_POOL_HEADER
Bug Check Code : 0x00000019
Parameter 1 : 00000000`00000003
Parameter 2 : fffff880`02a4ca00
Parameter 3 : 7ffff880`02a4ca00
Parameter 4 : fffff880`02a4ca00
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+0
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\101211-13119-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 275,152
==================================================

==================================================
Dump File : 100311-14773-01.dmp
Crash Time : 03/10/2011 10:32:45 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff960`002cf930
Parameter 3 : fffff880`0a39f0c0
Parameter 4 : 00000000`00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+25f930
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\100311-14773-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 275,152
==================================================

==================================================
Dump File : 091711-13852-01.dmp
Crash Time : 17/09/2011 11:21:07 AM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff960`000ad7ad
Parameter 3 : fffff880`07b62c60
Parameter 4 : 00000000`00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+8d7ad
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\091711-13852-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 275,152
==================================================

==================================================
Dump File : 091611-12043-01.dmp
Crash Time : 16/09/2011 7:28:56 AM
Bug Check String : BAD_POOL_HEADER
Bug Check Code : 0x00000019
Parameter 1 : 00000000`00000022
Parameter 2 : 40000000`00000000
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cc40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17727 (win7sp1_gdr.111118-2330)
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\091611-12043-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 275,152
==================================================

==================================================
Dump File : 091011-12651-01.dmp
Crash Time : 10/09/2011 2:06:49 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`02db7773
Parameter 3 : fffff880`09d9aed0
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cc40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17727 (win7sp1_gdr.111118-2330)
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\091011-12651-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 275,152
==================================================

==================================================
Dump File : 090911-13353-01.dmp
Crash Time : 09/09/2011 10:20:30 AM
Bug Check String : ATTEMPTED_EXECUTE_OF_NOEXECUTE_MEMORY
Bug Check Code : 0x000000fc
Parameter 1 : fffff8a0`0111e058
Parameter 2 : eb200001`dd771963
Parameter 3 : fffff880`02a9e1f0
Parameter 4 : 00000000`00000002
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cc40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17727 (win7sp1_gdr.111118-2330)
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\090911-13353-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 275,152
==================================================

==================================================
Dump File : 082411-13852-01.dmp
Crash Time : 24/08/2011 6:59:22 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff960`00186431
Parameter 3 : fffff880`0856a610
Parameter 4 : 00000000`00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+b6431
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\082411-13852-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 275,152
==================================================

==================================================
Dump File : 082011-16941-01.dmp
Crash Time : 20/08/2011 3:50:09 PM
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : fffff6f8`5000a718
Parameter 2 : 00000000`00000000
Parameter 3 : fffff800`02cadf61
Parameter 4 : 00000000`00000005
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cc40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17727 (win7sp1_gdr.111118-2330)
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\082011-16941-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 275,152
==================================================

==================================================
Dump File : 081811-14523-01.dmp
Crash Time : 18/08/2011 6:09:22 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`02f9b852
Parameter 3 : fffff880`02a8f920
Parameter 4 : 00000000`00000000
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+a4283
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\081811-14523-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 275,152
==================================================

==================================================
Dump File : 081711-14476-01.dmp
Crash Time : 17/08/2011 7:43:03 AM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff880`03f7a05b
Parameter 3 : fffff880`023cc558
Parameter 4 : fffff880`023cbdb0
Caused By Driver : dxgmms1.sys
Caused By Address : dxgmms1.sys+1e803
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : dxgmms1.sys+2105b
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\081711-14476-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 275,152
==================================================

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#2 AustrAlien

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Posted 09 April 2012 - 05:18 PM

I think we have a good case for collecting some more information about what might be going on here.

:step1: Please follow the instructions: BSOD Posting Instructions: Windows 7 - Vista

(Note: When you run BSOD_Windows7_Vista_v2.64_jcgriff2_.exe, it will also run autoruns.exe ... and both need to be in the same location!)
... with one exception in the following line:
  • "4. Zip up the entire output folder + PERFMON and attach the zip file to your next post."
The BC forums will allow a total attachment size of only 512 kb (and what you need to attach will exceed this limit). Please upload the zip file to a file sharing website of your choice and and post a link to it in this thread so that we can access your uploaded zip file. I will have a look at the contained information and see if I can shed some light on your BSOD issue.

See the suggestions in the following links for recommendations on file sharing websites:
  • http://lifehacker.com/388284/best-online-file-sharing-services
  • http://www.hongkiat.com/blog/15-great-free-online-file-sharing-alternatives/
  • http://www.smashingapps.com/2008/08/28/5-best-free-file-hosting-services-to-store-your-files.html

:step2: Please Publish a Snapshot using Speccy, and post a link to it in this thread.
  • It is a convenient and accurate way of providing us with details of your computer specifications.

:step3: Please download MiniToolBox, save it to your desktop and run it.
  • Checkmark the following checkboxes:
    • List Installed Programs
  • Click Go.
    When the scan is finished, a text file will open in a Notepad window.
  • Copy the entire contents of the Notepad window, and paste in your reply.
    (Result.txt will be saved in the same directory the tool is run.)

AustrAlien
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#3 alfred67

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Posted 09 April 2012 - 05:55 PM

Hello

I think I did step one right. You can find the file hereMy link

On to step two

#4 alfred67

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Posted 09 April 2012 - 06:01 PM

Step two Piriform

Step three

MiniToolBox by Farbar Version: 18-01-2012
Ran by Dad (administrator) on 09-04-2012 at 19:01:07
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

=========================== Installed Programs ============================

Leawo AVI Converter version 4.1.0.1
ABBYY FineReader 6.0 Sprint (Version: 6.00.2146.41621)
Adobe Acrobat X Pro - Romanian, Ukrainian, Russian, Turkish (Version: 10.1.2)
Adobe AIR (Version: 1.5.3.9120)
Adobe Community Help (Version: 3.0.0)
Adobe Community Help (Version: 3.0.0.400)
Adobe Creative Suite 5 Master Collection (Version: 5.0)
Adobe Flash Player 10 ActiveX (Version: 10.3.183.10)
Adobe Media Player (Version: 1.8)
Adobe Reader 9.1.2 (Version: 9.1.2)
AMD Accelerated Video Transcoding (Version: 2.00.0001)
AMD APP SDK Runtime (Version: 10.0.898.1)
AMD Catalyst Install Manager (Version: 3.0.868.0)
AMD Drag and Drop Transcoding (Version: 2.00.0000)
AMD Media Foundation Decoders (Version: 1.0.70214.2220)
Application Verifier (x64) (Version: 4.1.1078)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center (Version: 2012.0214.2218.39913)
Catalyst Control Center Graphics Previews Common (Version: 2010.1110.1532.27809)
Catalyst Control Center Graphics Previews Common (Version: 2012.0214.2218.39913)
Catalyst Control Center InstallProxy (Version: 2010.1110.1532.27809)
Catalyst Control Center InstallProxy (Version: 2012.0214.2218.39913)
Catalyst Control Center Localization All (Version: 2012.0214.2218.39913)
ccc-core-static (Version: 2010.1110.1532.27809)
ccc-utility64 (Version: 2010.1110.1532.27809)
ccc-utility64 (Version: 2012.0214.2218.39913)
CCC Help Chinese Standard (Version: 2012.0214.2217.39913)
CCC Help Chinese Traditional (Version: 2012.0214.2217.39913)
CCC Help Czech (Version: 2012.0214.2217.39913)
CCC Help Danish (Version: 2012.0214.2217.39913)
CCC Help Dutch (Version: 2012.0214.2217.39913)
CCC Help English (Version: 2010.1110.1531.27809)
CCC Help English (Version: 2012.0214.2217.39913)
CCC Help Finnish (Version: 2012.0214.2217.39913)
CCC Help French (Version: 2012.0214.2217.39913)
CCC Help German (Version: 2012.0214.2217.39913)
CCC Help Greek (Version: 2012.0214.2217.39913)
CCC Help Hungarian (Version: 2012.0214.2217.39913)
CCC Help Italian (Version: 2012.0214.2217.39913)
CCC Help Japanese (Version: 2012.0214.2217.39913)
CCC Help Korean (Version: 2012.0214.2217.39913)
CCC Help Norwegian (Version: 2012.0214.2217.39913)
CCC Help Polish (Version: 2012.0214.2217.39913)
CCC Help Portuguese (Version: 2012.0214.2217.39913)
CCC Help Russian (Version: 2012.0214.2217.39913)
CCC Help Spanish (Version: 2012.0214.2217.39913)
CCC Help Swedish (Version: 2012.0214.2217.39913)
CCC Help Thai (Version: 2012.0214.2217.39913)
CCC Help Turkish (Version: 2012.0214.2217.39913)
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
Cozi (Version: 1.0.4323.24051)
CyberLink PowerDVD 9.5 (Version: 9.5.1.3426)
D3DX10 (Version: 15.4.2368.0902)
Debugging Tools for Windows (x64) (Version: 6.12.2.633)
Dell DataSafe Local Backup - Support Software
Dell DataSafe Local Backup (Version: 9.4.47)
Dell Edoc Viewer (Version: 1.0.0)
Dell Getting Started Guide (Version: 1.00.0000)
Dell MusicStage (Version: 1.4.162.0)
Dell PhotoStage (Version: 1.5.0.30)
Dell Stage (Version: 1.4.173.0)
Dell Support Center (Version: 3.0.5621.01)
Dell VideoStage (Version: 1.1.1.1408)
DirectX 9 Runtime (Version: 1.00.0000)
Edraw Max 6.1
F-Secure PSC Prerequisites (Version: 1.0.5)
Family Tree Maker 2009 (Version: 18.0.95)
Garmin City Navigator Australia And New Zealand NT 2012.30 Update (Version: 12.30.0.0)
Intel® Rapid Storage Technology (Version: 10.0.0.1046)
Java Auto Updater (Version: 2.0.7.1)
Java™ 6 Update 24 (64-bit) (Version: 6.0.240)
Java™ 6 Update 31 (Version: 6.0.310)
JDownloader 0.9 (Version: 0.9)
Junk Mail filter update (Version: 15.4.3502.0922)
Lexmark Printable Web (Version: 1.0.0.0)
Lexmark Pro800-Pro900 Series
Lexmark Tools for Office (Version: 1.29.0.0)
magicJack (Version: 2.0.6073.4252)
McAfee SecurityCenter (Version: 11.0.654)
Mesh Runtime (Version: 15.4.5722.2)
Messenger Companion (Version: 15.4.3502.0922)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office 2010 (Version: 14.0.4763.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Professional Edition 2003 (Version: 11.0.8173.0)
Microsoft Primary Interoperability Assemblies 2005 (Version: 8.0.50727.42)
Microsoft Silverlight (Version: 4.1.10111.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.50727.42)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Windows Performance Toolkit (Version: 4.8.0)
Microsoft WSE 3.0 (Version: 3.0.5305.0)
Microsoft_VC80_ATL_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_ATL_x86_x64 (Version: 8.0.50727.4053)
Microsoft_VC80_CRT_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_CRT_x86_x64 (Version: 8.0.50727.4053)
Microsoft_VC80_MFC_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_MFC_x86_x64 (Version: 8.0.50727.4053)
Microsoft_VC80_MFCLOC_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_MFCLOC_x86_x64 (Version: 80.50727.4053)
Microsoft_VC90_ATL_x86 (Version: 1.00.0000)
Microsoft_VC90_ATL_x86_x64 (Version: 1.00.0000)
Microsoft_VC90_CRT_x86 (Version: 1.00.0000)
Microsoft_VC90_CRT_x86_x64 (Version: 1.00.0000)
Microsoft_VC90_MFC_x86 (Version: 1.00.0000)
Microsoft_VC90_MFC_x86_x64 (Version: 1.00.0000)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Multimedia Card Reader (Version: 1.7.915.93)
Nero Burning ROM 10 (Version: 10.2.11000.12.100)
Nero Burning ROM 10 (Version: 10.5.10300)
Nero BurningROM 10 Help (CHM) (Version: 10.5.10100)
Nero BurnRights 10 (Version: 4.2.10300.0.102)
Nero BurnRights 10 Help (CHM) (Version: 10.5.10000)
Nero Control Center 10 (Version: 10.2.10600.0.6)
Nero ControlCenter 10 Help (CHM) (Version: 10.5.10000)
Nero Core Components 10 (Version: 2.0.17400.8.2)
NirSoft BlueScreenView
PDF Settings CS5 (Version: 10.0)
PhotoShowExpress (Version: 2.0.063)
RBVirtualFolder64Inst (Version: 1.00.0000)
Realtek High Definition Audio Driver (Version: 6.0.1.6141)
Roxio Activation Module (Version: 1.0)
Roxio BackOnTrack (Version: 1.3.3)
Roxio Burn (Version: 1.8)
Roxio Creator Starter (Version: 1.0.439)
Roxio Creator Starter (Version: 12.1.77.0)
Roxio Creator Starter (Version: 5.0.0)
Roxio Express Labeler 3 (Version: 3.2.2)
Roxio File Backup (Version: 1.3.2)
Shaw Internet Update 3.3.1
Shaw Support 3.4.41
Skype Toolbars (Version: 1.0.4051)
Skype™ 4.2 (Version: 4.2.169)
Sonic CinePlayer Decoder Pack (Version: 4.3.0)
Speccy (Version: 1.16)
THX TruStudio PC (Version: 1.0)
TurboTax 2011 (Version: 1.00.0000)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Win7codecs (Version: 3.0.3)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3538.0513)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3538.0513)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3538.0513)
Windows Live Messenger Companion Core (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
WinRAR 4.01 (64-bit) (Version: 4.01.0)
WIZ1x0SR_Configtool (Version: 3.0.1)
Yahoo! Detect
Zuma Deluxe RA

**** End of log ****

#5 AustrAlien

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Posted 09 April 2012 - 06:29 PM

I've had a quick look at the 7 most recent minidumps. At this stage it is looking like a hardware problem, namely one or more faulty RAM sticks.

Test the memory (RAM).

Memory needs to be tested outside of Windows, so memtest86+ is run from a bootable CD.
  • Run memtest86+ for at least 24 hours unless you see an error.
  • If you see an error, stop the test:
  • Remove all sticks of RAM, leaving only one stick in the slot closest to the CPU, and test that stick.
  • If that test passes, replace that stick of RAM with another, in the same slot, and test that stick.
  • And so on ... (I think you have 4 x 2 GB sticks) ... until you have tested all sticks and identified any bad ones.

:step1: To make a bootable CD with memtest86+:
  • Extract the downloaded zip file:
    • Right-click on the zip file and choose Extract all. (Windows XP ... other Windows versions may have different wording.)
      The contents of the zip file (the .ISO image file) will be extracted to a folder in the same location as your zip file.
  • Burn the .ISO image to CD: If you do not already have a suitable burning program for writing .ISO images to disc ...
    • Download and install ImgBurn.
    • Ensure that you UN-check the box agreeing to install the Ask toolbar during the installation.
    • Place a new (blank) CD disc in the drive tray.
    • Choose Write image file to disc.
    • Under Source, click on the Browse button: Navigate to and select the .ISO file that you wish to burn.
    • Place a check-mark in the box beside Verify.
  • Click Posted Image
  • When the CD has been burned and verified as successful, it will be bootable.

:step2: Boot from the newly created CD.
  • You may need to configure BIOS or the Boot Menu to boot first from the CD.
  • memtest86+ will begin running automatically: You need do nothing else at this time.
  • Allow memtest86+ to run un-interrupted.
See the screenshots in this informative link: Diagnose with Memtest86+

There MUST be NO errors what-so-ever:
  • If you see an error, stop the test.
  • Then proceed to test each stick of RAM separately to sort the good from the bad.
A minimum test for some confidence in the result, should be 7 full passes (each "pass" is a series of different types of tests), with NO errors.
  • Allow memtest86+ to run for 24 hours for maximum confidence in the test result.
memtest86+ will continue running until you stop it:
  • Press the <ESCAPE> key to re-boot the computer, removing the memtest86+ CD.
Reference: Overclockers forums Memtest86+ Guide/How To's
http://www.overclockers.com/forums/showthread.php?t=409152
AustrAlien
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#6 alfred67

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Posted 09 April 2012 - 06:40 PM

I did run a Memory test under Dell diagnostics (F12) and it passed (no errors)
Should I still run memtest86+ ??

#7 AustrAlien

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Posted 09 April 2012 - 08:23 PM

Until I have the time to have a closer look at the information you have provided, I won't have a better diagnosis or suggestion. Even after further investigation, I may not be any the wiser ... and it may turn out to be a process of elimination, starting with the RAM.

I'll get back to you with my findings as soon as I am able.
AustrAlien
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#8 alfred67

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Posted 10 April 2012 - 04:47 PM

Hello

Ran memtest86+ for 8 hrs no errors 7 passes

Read it could be voltage or power supply problem any way to test these??

Alfred67

#9 alfred67

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Posted 11 April 2012 - 04:51 PM

Ran sfc/verifyonly and found no errors
Running "Verifier" crashed within about 4mins after rebooting.(copy of dump below) anyway to tell which driver failed??

Ok, it crash again this time it take 3 hours Verifier is running
The computer is not being used just sitting there the dump looks the same as the last one.

Can anyone help ?? Is it possible the ntosknl.exe is corrupted???

=================================================
Dump File : 041112-14835-01.dmp
Crash Time : 11/04/2012 12:43:43 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000000
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cd10
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17727 (win7sp1_gdr.111118-2330)
Processor : x64
Crash Address : ntoskrnl.exe+7cd10
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\041112-14835-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 275,152

and the last one

Dump File : 041112-13540-01.dmp
Crash Time : 11/04/2012 4:30:12 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000000
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cd10
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17727 (win7sp1_gdr.111118-2330)
Processor : x64
Crash Address : ntoskrnl.exe+7cd10
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\041112-13540-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 275,152

#10 AustrAlien

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Posted 11 April 2012 - 04:59 PM

Sorry about the excessive delay in getting back to you: If it's not one thing it's another!

The minidumps are proving of no help at all. Unless Driver Verifier produces a VERIFIER_ENABLED minidump, that is not likely to be any use either.

I have been looking at the Windows error reporting part of msinfo32 report, and the system event logs. I think we will find the clue there as to the problem. Plenty ... and I mean plenty of repeated/continual errors! I just haven't been able to find out what they mean so far .... I'll get a couple of examples and point them out to you.

You asked: "Is it possible the ntosknl.exe is corrupted???"
Extremely unlikely: That is just a default when there is nothing else that can be found to blame for the crash.
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#11 alfred67

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Posted 11 April 2012 - 05:08 PM

Thanks for the help Australien

#12 AustrAlien

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Posted 11 April 2012 - 05:12 PM

In msinfo32:
Software Environment > Windows Error Reporting

09/04/2012 12:16 PM Windows Error Reporting Fault bucket , type 0&#x000d;&#x000a;Event Name: AppTermFailureEvent&#x000d; ...............

08/04/2012 11:39 PM Windows Error Reporting Fault bucket 2716375792, type 5&#x000d;&#x000a;Event Name: MSHTMLLAYOUTHARDASSERT&#x000d; ...............


Sorry ... it was the Application event log:

Event[33]:
Log Name: Application
Source: Windows Error Reporting
Date: 2012-04-09T15:41:18.000
Event ID: 1001
Task: N/A
Level: Information
Opcode: Info
Keyword: Classic
User: N/A
User Name: N/A
Computer: MomDad-PC
Description:
Fault bucket , type 0
Event Name: AppTermFailureEvent
Response: Not available
Cab Id: 0

Problem signature:
P1:
P2:
P3:
P4:
P5:
P6:
P7:
P8:
P9:
P10:

Attached files:
C:\WINDOWS\Temp\WER2B35.tmpatk.kdmp
C:\WINDOWS\Temp\WER2B46.tmp.appcompat.txt
C:\WINDOWS\Temp\WER2D69.tmp.xml

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_0_0_1b1a2de4

Analysis symbol:
Rechecking for solution: 0
Report Id: e0c06e93-49c5-11e1-90b2-782bcb90178a
Report Status: 0


I have no idea what the above errors are ... but if you look at the logs, you can see that there is definitely a problem with them. There are other errors too, but they seem to be the main problem.

Zip up and attach the minidumps that were created with DV running and I will have a look at them on the off-chance that there is anything useful provided in them.
Please zip up the minidumps and attach the resultant zip file to your next reply so I can have a closer look. There's a chance I might get some more useful info from them.
  • Navigate to C:\Windows\Minidump <<< folder
  • Click on the first minidump file to select it.
  • Hold down the <Shift> key, and click on the last minidump file to select all of the files.
  • Release the <Shift> key.
  • Now, right-click on any one of the selected files > Send to ... > Compressed (zipped) Folder.
    The zip file will be located in the same place (the Minidump folder).
  • Attach the zip file to your next reply.
    When you click on Add Reply, you will see the facility to attach a file just below the box where you type your message.
Don't forget to turn DV off when you have finished with it.***

Edited by AustrAlien, 11 April 2012 - 05:13 PM.

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#13 alfred67

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Posted 11 April 2012 - 05:22 PM

When I try and zip it it says access denied

#14 AustrAlien

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Posted 11 April 2012 - 05:27 PM

Perhaps running the jcgriff2 application again may be the easiest way to get me the latest minidumps?

I do not know why you might be getting "access denied".

Edited by AustrAlien, 11 April 2012 - 05:28 PM.

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#15 alfred67

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Posted 11 April 2012 - 05:41 PM

Got the zip to work :-)
Zip of last two dumps with verifiy running

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