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A possible issue? Sudden slowness and locking up pages


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7 replies to this topic

#1 krissaean

krissaean

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  • Local time:09:26 AM

Posted 09 April 2012 - 09:15 AM

Hello and thank you for taking the time to help me. We have a rather new laptop, it runs Windows 7 and we use the free version of Avast for security. A few days ago, almost a week now we have noticed that the computer is running much slower than usual. One day when you would click to get on the internet it was fast and almost instant, the very next day and every day since then when you click to get online it takes an unusual amount of time before it opens. We have also noticed the pages run slow and some of them will freeze up as well. I ran the scans offered on Avast and through Windows and they say nothing is wrong, but something is definitely different. When we opened task manager this morning without being online the CPU usage would range from 1 to 70 percent at times, not sure if that is relevant but it seems to be a lot when not running anything big and not online. Any advice and help would be greatly appreciated. Thank you so much! Amber

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#2 Broni

Broni

    The Coolest BC Computer


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Posted 09 April 2012 - 11:20 AM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

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#3 krissaean

krissaean
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  • Local time:09:26 AM

Posted 09 April 2012 - 12:56 PM

Thank you so much for your quick reply! Here are the results of every scan, I hope it helps.....



Results of screen317's Security Check version 0.99.24
Windows 7 x64 (UAC is enabled)
Internet Explorer 9
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
avast! Free Antivirus
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

Java™ 6 Update 30
Java™ 6 Update 31
Adobe Reader X (10.1.2)
````````````````````````````````
Process Check:
objlist.exe by Laurent

AVAST Software Avast AvastSvc.exe
AVAST Software Avast AvastUI.exe
``````````End of Log````````````





Farbar Service Scanner Version: 01-03-2012
Ran by Glenber (administrator) on 09-04-2012 at 10:36:54
Running from "C:\Users\Glenber\Desktop"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Attempt to access Google IP returned error: Google IP is offline
Yahoo IP is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============

Windows Update:
============

Windows Defender:
==============

File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****





MiniToolBox by Farbar Version: 18-01-2012
Ran by Glenber (administrator) on 09-04-2012 at 10:40:35
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================



========================= IP Configuration: ================================

Ralink RT5390 802.11b/g/n WiFi Adapter = Wireless Network Connection (Connected)
Realtek PCIe FE Family Controller = Local Area Connection (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Glenber-HP
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 38-59-F9-84-2F-B2
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : 10-1F-74-4C-B0-BE
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Ralink RT5390 802.11b/g/n WiFi Adapter
Physical Address. . . . . . . . . : 38-59-F9-84-2F-B3
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::f0b6:346f:2b93:7da3%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.6(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Monday, April 09, 2012 6:03:51 AM
Lease Expires . . . . . . . . . . : Tuesday, April 10, 2012 10:30:41 AM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 238574073
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-E7-3D-B8-38-59-F9-84-2F-B3
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{C4F57908-7ECE-4831-A1DD-1C99709175F2}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:d5:3558:3f57:fef9(Preferred)
Link-local IPv6 Address . . . . . : fe80::d5:3558:3f57:fef9%16(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Reusable ISATAP Interface {73796179-4DB2-44BF-A3B1-08B51FAD591D}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{9C0E4A0C-2E2D-41EA-ABA1-80180F4967AF}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{DEDB9634-567C-4378-9CDA-F21FE58A8B6A}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: UnKnown
Address: 192.168.1.1

Name: google.com
Addresses: 74.125.224.78
74.125.224.70
74.125.224.73
74.125.224.67
74.125.224.66
74.125.224.64
74.125.224.69
74.125.224.65
74.125.224.71
74.125.224.72
74.125.224.68


Pinging google.com [74.125.224.67] with 32 bytes of data:
Reply from 74.125.224.67: bytes=32 time=63ms TTL=52
Reply from 74.125.224.67: bytes=32 time=62ms TTL=52

Ping statistics for 74.125.224.67:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 62ms, Maximum = 63ms, Average = 62ms
Server: UnKnown
Address: 192.168.1.1

Name: yahoo.com
Addresses: 98.139.183.24
209.191.122.70
72.30.38.140


Pinging yahoo.com [72.30.38.140] with 32 bytes of data:
Reply from 72.30.38.140: bytes=32 time=75ms TTL=48
Reply from 72.30.38.140: bytes=32 time=121ms TTL=48

Ping statistics for 72.30.38.140:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 75ms, Maximum = 121ms, Average = 98ms
Server: UnKnown
Address: 192.168.1.1

Name: bleepingcomputer.com
Address: 208.43.87.2


Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:
Reply from 208.43.87.2: Destination host unreachable.
Reply from 208.43.87.2: Destination host unreachable.

Ping statistics for 208.43.87.2:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
14...38 59 f9 84 2f b2 ......Microsoft Virtual WiFi Miniport Adapter
12...10 1f 74 4c b0 be ......Realtek PCIe FE Family Controller
11...38 59 f9 84 2f b3 ......Ralink RT5390 802.11b/g/n WiFi Adapter
1...........................Software Loopback Interface 1
15...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
16...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
17...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
18...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
19...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #4
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.6 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.6 281
192.168.1.6 255.255.255.255 On-link 192.168.1.6 281
192.168.1.255 255.255.255.255 On-link 192.168.1.6 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.6 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.6 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
16 58 ::/0 On-link
1 306 ::1/128 On-link
16 58 2001::/32 On-link
16 306 2001:0:4137:9e76:d5:3558:3f57:fef9/128
On-link
11 281 fe80::/64 On-link
16 306 fe80::/64 On-link
16 306 fe80::d5:3558:3f57:fef9/128
On-link
11 281 fe80::f0b6:346f:2b93:7da3/128
On-link
1 306 ff00::/8 On-link
16 306 ff00::/8 On-link
11 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (04/09/2012 06:04:32 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/08/2012 07:09:29 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/07/2012 08:26:57 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/06/2012 06:05:46 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/05/2012 06:04:28 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/04/2012 05:57:15 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/03/2012 08:26:35 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/03/2012 09:12:02 AM) (Source: Application Hang) (User: )
Description: The program chrome.exe version 18.0.1025.142 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: dec

Start Time: 01cd119b8b1f8056

Termination Time: 51

Application Path: C:\Users\Glenber\AppData\Local\Google\Chrome\Application\chrome.exe

Report Id:

Error: (04/03/2012 06:06:13 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/02/2012 08:13:59 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


System errors:
=============
Error: (04/08/2012 09:13:40 PM) (Source: DCOM) (User: )
Description: {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}

Error: (04/07/2012 07:00:58 PM) (Source: DCOM) (User: )
Description: {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}

Error: (04/07/2012 08:26:45 AM) (Source: WMPNetworkSvc) (User: )
Description: WMPNetworkSvc0x80004005

Error: (04/06/2012 07:31:39 PM) (Source: DCOM) (User: )
Description: {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}

Error: (04/05/2012 07:00:36 PM) (Source: DCOM) (User: )
Description: {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}

Error: (04/04/2012 06:56:24 PM) (Source: DCOM) (User: )
Description: {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}

Error: (04/04/2012 06:09:14 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Wlansvc service.

Error: (04/04/2012 08:39:29 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.

Error: (04/03/2012 08:43:40 PM) (Source: DCOM) (User: )
Description: {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}

Error: (04/03/2012 07:39:08 PM) (Source: DCOM) (User: )
Description: {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}


Microsoft Office Sessions:
=========================
Error: (04/09/2012 06:04:32 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/08/2012 07:09:29 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/07/2012 08:26:57 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/06/2012 06:05:46 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/05/2012 06:04:28 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/04/2012 05:57:15 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/03/2012 08:26:35 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/03/2012 09:12:02 AM) (Source: Application Hang)(User: )
Description: chrome.exe18.0.1025.142dec01cd119b8b1f805651C:\Users\Glenber\AppData\Local\Google\Chrome\Application\chrome.exe

Error: (04/03/2012 06:06:13 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/02/2012 08:13:59 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


=========================== Installed Programs ============================

7-Zip 9.22beta
Adobe Flash Player 10 ActiveX (Version: 10.3.181.14)
Adobe Reader X (10.1.2) MUI (Version: 10.1.2)
Adobe Shockwave Player 11.5 (Version: 11.5.9.620)
Agatha Christie - Peril at End House (Version: 2.2.0.95)
Alien Skin Eye Candy 5 Impact
Alien Skin Eye Candy 5 Textures
AMD APP SDK Runtime (Version: 2.4.650.9)
AMD Fuel (Version: 2011.0616.2209.37946)
AMD Media Foundation Decoders (Version: 1.0.60616.2211)
AMD VISION Engine Control Center (Version: 2011.0616.2209.37946)
ATI Catalyst Install Manager (Version: 3.0.829.0)
avast! Free Antivirus (Version: 7.0.1426.0)
Bejeweled 2 Deluxe
Bejeweled 3 (Version: 2.2.0.97)
Bing Bar (Version: 5.0.1363.0)
Bing Bar Platform (Version: 5.0.1423.0)
Blackhawk Striker 2 (Version: 2.2.0.95)
Blasterball 3 (Version: 2.2.0.97)
Blio (Version: 2.2.6699)
Bounce Symphony (Version: 2.2.0.97)
Cake Mania (Version: 2.2.0.95)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Graphics Previews Common (Version: 2011.0616.2209.37946)
Catalyst Control Center InstallProxy (Version: 2011.0616.2209.37946)
Catalyst Control Center Localization All (Version: 2011.0616.2209.37946)
ccc-utility64 (Version: 2011.0616.2209.37946)
CCC Help Chinese Standard (Version: 2011.0616.2208.37946)
CCC Help Chinese Traditional (Version: 2011.0616.2208.37946)
CCC Help Czech (Version: 2011.0616.2208.37946)
CCC Help Danish (Version: 2011.0616.2208.37946)
CCC Help Dutch (Version: 2011.0616.2208.37946)
CCC Help English (Version: 2011.0616.2208.37946)
CCC Help Finnish (Version: 2011.0616.2208.37946)
CCC Help French (Version: 2011.0616.2208.37946)
CCC Help German (Version: 2011.0616.2208.37946)
CCC Help Greek (Version: 2011.0616.2208.37946)
CCC Help Hungarian (Version: 2011.0616.2208.37946)
CCC Help Italian (Version: 2011.0616.2208.37946)
CCC Help Japanese (Version: 2011.0616.2208.37946)
CCC Help Korean (Version: 2011.0616.2208.37946)
CCC Help Norwegian (Version: 2011.0616.2208.37946)
CCC Help Polish (Version: 2011.0616.2208.37946)
CCC Help Portuguese (Version: 2011.0616.2208.37946)
CCC Help Russian (Version: 2011.0616.2208.37946)
CCC Help Spanish (Version: 2011.0616.2208.37946)
CCC Help Swedish (Version: 2011.0616.2208.37946)
CCC Help Thai (Version: 2011.0616.2208.37946)
CCC Help Turkish (Version: 2011.0616.2208.37946)
Chronicles of Albian (Version: 2.2.0.95)
Chuzzle Deluxe (Version: 2.2.0.95)
Compaq Setup Manager (Version: 1.1.13476.3753)
Coupon Printer for Windows (Version: 5.0.0.1)
Cradle of Rome 2 (Version: 2.2.0.95)
CyberLink YouCam (Version: 3.5.1.4119)
D3DX10 (Version: 15.4.2368.0902)
ESU for Microsoft Windows 7 SP1 (Version: 2.1.1)
Evernote v. 4.2.3 (Version: 4.2.3.22)
Eye Candy 4000
Farm Frenzy (Version: 2.2.0.95)
FATE (Version: 2.2.0.97)
Google Chrome (Version: 18.0.1025.151)
Google Earth (Version: 6.1.0.5001)
Google Update Helper (Version: 1.3.21.111)
Governor of Poker 2 Premium Edition (Version: 2.2.0.95)
Hewlett-Packard ACLM.NET v1.1.2.0 (Version: 1.00.0000)
HP Auto (Version: 1.0.12935.3667)
HP Client Services (Version: 1.1.12938.3539)
HP Customer Experience Enhancements (Version: 6.0.1.7)
HP Deskjet 3050 J610 series Basic Device Software (Version: 22.50.231.0)
HP Deskjet 3050 J610 series Help (Version: 140.0.63.63)
HP Deskjet 3050 J610 series Product Improvement Study (Version: 22.50.231.0)
HP Documentation (Version: 1.1.0.0)
HP Games (Version: 1.0.2.5)
HP Launch Box (Version: 1.1.5)
HP MovieStore (Version: 1.0.057)
HP MovieStore (Version: 2.0)
HP On Screen Display (Version: 1.2.2)
HP Photo Creations (Version: 1.0.0.3781)
HP Power Manager (Version: 1.4.4)
HP Product Detection (Version: 11.14.0001)
HP Quick Launch (Version: 2.6.3)
HP QuickWeb (Version: 3.1.0.9742)
HP Setup (Version: 8.7.4751.3798)
HP Software Framework (Version: 4.1.13.1)
HP Support Assistant (Version: 6.1.12.1)
HP Update (Version: 5.002.006.003)
Internet TV for Windows Media Center (Version: 4.2.2.0)
Jasc Animation Shop 3 (Version: 3.11)
Java Auto Updater (Version: 2.0.7.1)
Java™ 6 Update 30 (Version: 6.0.300)
Java™ 6 Update 31 (Version: 6.0.310)
Jewel Quest: The Sleepless Star - Collector's Edition (Version: 2.2.0.95)
Junk Mail filter update (Version: 15.4.3502.0922)
Mah Jong Medley (Version: 2.2.0.95)
Mesh Runtime (Version: 15.4.5722.2)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Default Manager (Version: 2.1.55.0)
Microsoft Office 2010 (Version: 14.0.4763.1000)
Microsoft Office Click-to-Run 2010 (Version: 14.0.4763.1000)
Microsoft Office Starter 2010 - English (Version: 14.0.5131.5000)
Microsoft Search Enhancement Pack (Version: 3.0.126.0)
Microsoft Silverlight (Version: 4.1.10111.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Word 2002 (Version: 10.0.6626.0)
Microsoft Works 2002 Setup Launcher
Microsoft Works 6.0 (Version: 06.00.0000)
Microsoft Works Suite Add-in for Microsoft Word (Version: 2.0.0.0000)
Microsoft WSE 3.0 Runtime (Version: 3.0.5305.0)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Mystery of Mortlake Mansion (Version: 2.2.0.97)
Namco All-Stars: PAC-MAN (Version: 2.2.0.95)
Penguins! (Version: 2.2.0.95)
Plants vs. Zombies - Game of the Year (Version: 2.2.0.95)
PlayReady PC Runtime x86 (Version: 1.3.0)
Poker Superstars III (Version: 2.2.0.95)
Polar Bowler (Version: 2.2.0.97)
Polar Golfer (Version: 2.2.0.95)
Ralink RT5390 802.11b/g/n WiFi Adapter (Version: 3.02.07.0)
Realtek Ethernet Controller Driver (Version: 7.42.304.2011)
Realtek High Definition Audio Driver (Version: 6.0.1.6461)
Realtek PCIE Card Reader (Version: 6.1.7600.77)
Recovery Manager (Version: 2.0.0)
RoxioNow Player (Version: 1.9.5.103)
Slingo Supreme (Version: 2.2.0.97)
Synaptics TouchPad Driver (Version: 15.3.21.0)
Ulead GIF Animator 5 ESD
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update Installer for WildTangent Games App
Vacation Quest - The Hawaiian Islands (Version: 2.2.0.97)
Virtual Villagers 5 - New Believers (Version: 2.2.0.97)
WildTangent Games App (HP Games) (Version: 4.0.5.36)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3538.0513)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3538.0513)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3538.0513)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
Windows Media Center Add-in for Flash (Version: 4.1.2.0)
Windows Mobile Device Updater Component (Version: 04.08.2345.00)
Works Suite OS Pack (Version: 1.0.0.0000)
Works Synchronization (Version: 1.0.0.0000)
Zuma Deluxe (Version: 2.2.0.95)
Zune (Version: 04.08.2345.00)
Zune Language Pack (CHS) (Version: 04.08.2345.00)
Zune Language Pack (CHT) (Version: 04.08.2345.00)
Zune Language Pack (CSY) (Version: 04.08.2345.00)
Zune Language Pack (DAN) (Version: 04.08.2345.00)
Zune Language Pack (DEU) (Version: 04.08.2345.00)
Zune Language Pack (ELL) (Version: 04.08.2345.00)
Zune Language Pack (ESP) (Version: 04.08.2345.00)
Zune Language Pack (FIN) (Version: 04.08.2345.00)
Zune Language Pack (FRA) (Version: 04.08.2345.00)
Zune Language Pack (HUN) (Version: 04.08.2345.00)
Zune Language Pack (IND) (Version: 04.08.2345.00)
Zune Language Pack (ITA) (Version: 04.08.2345.00)
Zune Language Pack (JPN) (Version: 04.08.2345.00)
Zune Language Pack (KOR) (Version: 04.08.2345.00)
Zune Language Pack (MSL) (Version: 04.08.2345.00)
Zune Language Pack (NLD) (Version: 04.08.2345.00)
Zune Language Pack (NOR) (Version: 04.08.2345.00)
Zune Language Pack (PLK) (Version: 04.08.2345.00)
Zune Language Pack (PTB) (Version: 04.08.2345.00)
Zune Language Pack (PTG) (Version: 04.08.2345.00)
Zune Language Pack (RUS) (Version: 04.08.2345.00)
Zune Language Pack (SVE) (Version: 04.08.2345.00)

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 37%
Total physical RAM: 3690.91 MB
Available physical RAM: 2289.04 MB
Total Pagefile: 7380 MB
Available Pagefile: 5858.81 MB
Total Virtual: 4095.88 MB
Available Virtual: 3973.39 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:214.16 GB) (Free:158.74 GB) NTFS
2 Drive d: (Recovery) (Fixed) (Total:14.56 GB) (Free:1.62 GB) NTFS
3 Drive e: (HP_TOOLS) (Fixed) (Total:3.96 GB) (Free:1.08 GB) FAT32

========================= Users: ========================================

User accounts for \\GLENBER-HP

Administrator Glenber Guest


**** End of log ****

Malwarebytes Anti-Malware 1.60.1.1000
www.malwarebytes.org

Database version: v2012.04.09.06

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
Glenber :: GLENBER-HP [administrator]

4/9/2012 10:50:55 AM
mbam-log-2012-04-09 (10-50-55).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 205355
Time elapsed: 14 minute(s), 30 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 2
C:\Users\Glenber\AppData\Local\Temp\ICReinstall_VideoToMp3Setup.exe (Adware.Agent) -> Quarantined and deleted successfully.
C:\Users\Glenber\Downloads\VideoToMp3Setup.exe (Adware.Agent) -> Quarantined and deleted successfully.

(end)






aswMBR version 0.9.9.1665 Copyright© 2011 AVAST Software
Run date: 2012-04-09 11:12:58
-----------------------------
11:12:58.255 OS Version: Windows x64 6.1.7601 Service Pack 1
11:12:58.255 Number of processors: 2 586 0x100
11:12:58.255 ComputerName: GLENBER-HP UserName: Glenber
11:13:00.268 Initialize success
11:13:00.814 AVAST engine defs: 12040901
11:13:20.579 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\00000068
11:13:20.595 Disk 0 Vendor: Hitachi_ ESBO Size: 238475MB BusType: 11
11:13:20.610 Disk 0 MBR read successfully
11:13:20.626 Disk 0 MBR scan
11:13:20.626 Disk 0 Windows 7 default MBR code
11:13:20.641 Disk 0 Partition 1 80 (A) 07 HPFS/NTFS NTFS 199 MB offset 2048
11:13:20.657 Disk 0 Partition 2 00 07 HPFS/NTFS NTFS 219302 MB offset 409600
11:13:20.704 Disk 0 Partition 3 00 07 HPFS/NTFS NTFS 14909 MB offset 449540096
11:13:20.735 Disk 0 Partition 4 00 0C FAT32 LBA MSDOS5.0 4063 MB offset 480073728
11:13:20.782 Disk 0 scanning C:\Windows\system32\drivers
11:13:33.480 Service scanning
11:14:07.551 Modules scanning
11:14:07.582 Disk 0 trace - called modules:
11:14:07.613 ntoskrnl.exe CLASSPNP.SYS disk.sys amd_xata.sys ACPI.sys storport.sys hal.dll amd_sata.sys
11:14:07.629 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0xfffffa800412f060]
11:14:07.644 3 CLASSPNP.SYS[fffff8800165143f] -> nt!IofCallDriver -> [0xfffffa8003fe3040]
11:14:07.660 5 amd_xata.sys[fffff880010bda1d] -> nt!IofCallDriver -> [0xfffffa8003fde5a0]
11:14:07.691 7 ACPI.sys[fffff88000e9d7a1] -> nt!IofCallDriver -> \Device\00000068[0xfffffa8003fdf060]
11:14:09.314 AVAST engine scan C:\Windows
11:14:25.600 AVAST engine scan C:\Windows\system32
11:19:03.795 AVAST engine scan C:\Windows\system32\drivers
11:19:33.591 AVAST engine scan C:\Users\Glenber
11:48:16.397 AVAST engine scan C:\ProgramData
11:52:31.224 Scan finished successfully
11:52:49.866 Disk 0 MBR has been saved successfully to "C:\Users\Glenber\Desktop\MBR.dat"
11:52:49.897 The log file has been saved successfully to "C:\Users\Glenber\Desktop\aswMBR.txt"

#4 Broni

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Posted 09 April 2012 - 01:17 PM

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

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#5 krissaean

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Posted 09 April 2012 - 03:35 PM

Here is a copy of the gmer report- Thanks again and hope this helps :)


GMER 1.0.15.15641 - http://www.gmer.net
Rootkit scan 2012-04-09 14:31:47
Windows 6.1.7601 Service Pack 1
Running: 0iwjmvvm.exe


---- Registry - GMER 1.0.15 ----

Reg HKLM\SYSTEM\CurrentControlSet\services\SharedAccess\Epoch@Epoch 4898

---- EOF - GMER 1.0.15 ----

#6 Broni

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Posted 09 April 2012 - 04:33 PM

I don't see anything malicious there.
I suggest you start new topic in Windows forum.

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#7 krissaean

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Posted 09 April 2012 - 05:10 PM

Okay, thats a relief that nothing is there and hopefully I can get the issues fixed on the other boards. I appreciate all your time and help very much and hope you have a wonderful night! Thanks, Amber

#8 Broni

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Posted 09 April 2012 - 05:12 PM

You're very welcome Posted Image

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