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Got The Blue Screen


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38 replies to this topic

#1 stillanovice

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Posted 09 April 2012 - 08:45 AM

Hello,

I got the blue screen yesterday, and I really don't know where to begin to fix this. After I turned the laptop back on, I hit escape to get the Startup Menu. From there, I ran the system diagnostics. I ran everything on that menu and all results were PASSED. Back to the Startup Menu - I hit F11 for a System Recovery, and nothing happens...so here I am! If I hit ENTER at the Startup Menu, I get the black screen with a curser at the top left. I don't know what to do from there.

I don't know if this helps, but within the last week, my daughter brought home a CD of music burned on her friend's computer and loaded it into my laptop. Since then, the laptop has been booted out of my home "network" a couple of times, so I wasn't able to get online. Could that music CD have put some weird virus on my laptop?

Any and all help to fix this problem will be much appreciated!

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#2 Allan

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Posted 09 April 2012 - 08:50 AM

1) Could that cd have contained a virus which transferred to your system? Yes.

2) Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

#3 dnthns87

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Posted 09 April 2012 - 08:52 AM

You need to give more details, what machine do you have, the o/s and what did the bsod say? what happens when you try to boot into windows?

#4 stillanovice

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Posted 09 April 2012 - 09:05 AM

Right now I'm posting from my PC b/c I don't know how to get the infected laptop going in order to do any repairs. In other words, I'm still stuck at the Startup Menu. I can't get windows to start up so I can go online to download the repair, etc.

The machine is a Compaq laptop windows 7. If the BCOD gave me a code, I missed it unfortunately. I didn't know to look for that. Can't boot into windows.

#5 Allan

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Posted 09 April 2012 - 09:26 AM

Can you get into safe mode?

#6 stillanovice

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Posted 09 April 2012 - 09:35 AM

Not sure how to do that ... when it comes to this stuff, I need to be told how to do everything!

#7 alexsmith2709

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Posted 09 April 2012 - 10:13 AM

To get to safe mode, when its booting up, after the BIOS screen, but before the windows screen tap F8 until a menu appears with things like "Repair Computer" "Safe Mode" "Safe mode with networking" etc.
Choose "Safe Mode". If you can boot in then run BlueScreenView (you will have to download it onto a USB stick before hand unless you can boot into "Safe Mode with Networking" when you'll have network access to download it)

#8 stillanovice

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Posted 09 April 2012 - 10:41 AM

I think I need to go back over this. When I turn on the laptop, it says, pres Esc for Startup Menu. When I do that, I get a screen with: F1 System Information; F2 System Diagnostics; F9 Boot Device Options; F10 BIOS Set Up; F11 System Recovery; ENTER Continue Startup.

The only command that brings me somewhere is the F2 - I did all that last night and the results for everything was PASSED. F1,9,10 and 11 - when I hit those, absolutely nothing happens. When I hit enter, it just brings me to a black screen with a curser. When I turn on the computer, when it says press Esc for Startup Menu, I tried the F8 command at that point, and nothing happened. I didn't get the menu you're talking about.

#9 alexsmith2709

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Posted 09 April 2012 - 10:43 AM

You shouldnt need to press ESC. What happens if you just let it boot normally?

#10 Allan

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Posted 09 April 2012 - 10:45 AM

As soon as the system begins to boot start tapping the F8 function key. Continue tapping it until you get to the advanced boot option screen and then select safe mode.

#11 stillanovice

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Posted 09 April 2012 - 10:51 AM

I started the laptop and began the F8 procedure tapping no less than 50 or so times ... nothing. Just a black screen w/curser.

#12 stillanovice

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Posted 09 April 2012 - 10:53 AM

If I just turn it on and not hit escape for the menu, it goes to a black screen w/curser.

#13 Allan

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Posted 09 April 2012 - 11:22 AM

Do you have a Windows 7 DVD? If so, boot to it and run the startup repair options. If not, you may be relegated to the F11 system recovery option to which you alluded before. NOTE - if you use that option your system will revert to the state in which it was shipped and any data on the hd will be overwritten.

#14 stillanovice

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Posted 09 April 2012 - 11:54 AM

Of course, I can't find the windows 7 dvd - couldn't I pick up one of those at staples?

#15 everready

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Posted 09 April 2012 - 02:46 PM

Hello stillanovice,

Could you gave us the model number of the Compac laptop , like Presario C500 Notebook. Maybe a serial number or link to the specifications. The menu you are describing sounds like some laptop manufacturer's recovery menu of some type. With the Model and serial number we can check on how the manufacturer has their system recover setup. By the way, did you check to see if you have any USB devices plugged in or a disc in the CD drive, the system might be trying to boot off another device.

Please follow up when you can.




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