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S.M.A.R.T HDD is resisting removal instructions


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#1 Domo!

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Posted 09 April 2012 - 12:37 AM

Hey there forums. I have a bit of a problem. I seemed to have caught the SMART HDD virus on my laptop and am having problems getting rid of it.

When I realised that the laptop had contracted something I out of habit did a Malwarebytes scan and then rebooted when prompted. After reboot the problem still persisted so I ran a ESET scan to see if some infections were left behind. After that scan the problem still existed so I then did a Google search leading me to some instructions from the site on how to get rid of SMART HDD.

I've followed these instructions here: http://www.bleepingcomputer.com/virus-removal/remove-smart-hdd but no luck. When I boot back into windows normal I get the error message: A Write command during the test has failed to complete", the SMART Repair Pop Up, black background and the lack of onscreen icons.

At this point I'm out of ideas and am looking for guidance. I followed all of the steps, 1-19 but by the time I got to 19 I saw that the pop ups still appeared. Any help would be appreciated. I am using an HP G62 Laptop with Windows 7 Home Premium. Thanks in advance.

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#2 boopme

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Posted 09 April 2012 - 09:28 AM

Looks loke we need to get deeper.. Can you do this...

Please go here....Preparation Guide ,do steps 6-9.

Create a DDS log and post it in the new topic explained in step 9 which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If GMER won't (May not ob 64 bit)run skip it and move on.

Let me know if that went well.
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#3 Domo!

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Posted 09 April 2012 - 10:29 AM

I have run through steps 6-9, and have the DDS log, but not the GMER log (the instruction said not to if running 64 bits, I can try it though if I need it.) Also I did the steps in safe mode because, when I tried in normal mode I could not get anything to the desktop. I can try again in normal mode if need be. Thanks for the help, I'll wait for your response before posting in the logs forum.

#4 boopme

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Posted 09 April 2012 - 12:02 PM

Thats OK, just post the DDS with the description from this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 Domo!

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Posted 09 April 2012 - 12:49 PM

Done. It is here: http://www.bleepingcomputer.com/forums/topic449483.html Thanks again.

#6 boopme

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Posted 09 April 2012 - 02:02 PM

Thank you!!

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.

The current wait time is 1 - 3 days and ALL logs are answered.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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