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Corrupt System Files or Virus?


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7 replies to this topic

#1 sykomac

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Posted 08 April 2012 - 06:28 PM

Good day to all.

My daughter has a Gateway laptop running Windows 7 Home Premium 64bit. We have 4gig RAM installed.

The other day she tried to create a folder on the desktop. However, she was not able to do that and was also not able to click on any icon on the desktop at all.

She restarted the computer and it seemed to fix itself. However, the next day it happened again.

Does this sound like a corrupt system file or a virus? We have PC Tools Internet Security on her laptop and it says there are no viruses.

Also, not sure if this is related, but the computer takes over 15 minutes to shut down. Actually, I don't know exactly how long it takes because after 15 minutes she gets frustrated and just holds down the power button to force it to shut down.

There are no updates available - we have checked and it says there are none.

Any suggestions would be greatly appreciated.

Thanks,
Paul

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#2 Pizza and Pepsi

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Posted 09 April 2012 - 05:28 PM

Hello there. My name is Pizza and Pepsi. I will try to help you out.

Lets run a scan:


Download Malwarebytes.
Click the free version.

After MBAM is installed, update MBAM and run a full scan.

Do NOT remove anything, so uncheck the boxes if any malware was found.

Please post back the log.


Then, run Superantispyware.
Click the free version.

After SAS is installed, update and run a full scan.

Do NOT remove anything, so uncheck the boxes if any malware was found.

Please post back the log.
Malware shall not pass!

#3 sykomac

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Posted 09 April 2012 - 06:49 PM

Pizza and Pepsi,

Glad to have some help.

However, I will not be able to run the scans until Wednesday so i will post the logs then.

Thank you

#4 Pizza and Pepsi

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Posted 09 April 2012 - 07:17 PM

That's fine with me.
Malware shall not pass!

#5 Pizza and Pepsi

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Posted 10 April 2012 - 05:01 PM

Actually, you should remove the viruses after the scan is done.
Malware shall not pass!

#6 sykomac

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Posted 12 April 2012 - 05:39 PM

Well, here are the logs you requested.

All the found was some tracking cookies.

All set for the next step.

Sorry -- couldn't find anything to allow me to attach a file so I had to paste the log info in the reply. Sorry.

Thanks,
Paul

Malwarebytes Anti-Malware 1.61.0.1400
www.malwarebytes.org

Database version: v2012.04.12.08

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
Samantha :: SAMANTHA-PC [administrator]

4/12/2012 5:33:29 PM
mbam-log-2012-04-12 (17-33-29).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 195921
Time elapsed: 4 minute(s), 46 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)


SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 04/12/2012 at 06:10 PM

Application Version : 5.0.1146

Core Rules Database Version : 8450
Trace Rules Database Version: 6262

Scan type : Quick Scan
Total Scan Time : 00:29:01

Operating System Information
Windows 7 Home Premium 64-bit, Service Pack 1 (Build 6.01.7601)
UAC On - Limited User

Memory items scanned : 665
Memory threats detected : 0
Registry items scanned : 54418
Registry threats detected : 0
File items scanned : 16668
File threats detected : 99

Adware.Tracking Cookie
C:\Users\Samantha\AppData\Roaming\Microsoft\Windows\Cookies\J10EZZRZ.txt [ /media6degrees.com ]
C:\Users\Samantha\AppData\Roaming\Microsoft\Windows\Cookies\ZDPE75DG.txt [ /a1.interclick.com ]
C:\Users\Samantha\AppData\Roaming\Microsoft\Windows\Cookies\MHGYIZSH.txt [ /invitemedia.com ]
C:\Users\Samantha\AppData\Roaming\Microsoft\Windows\Cookies\JVV5ISPA.txt [ /akamai.interclickproxy.com ]
C:\Users\Samantha\AppData\Roaming\Microsoft\Windows\Cookies\6KY5LXGG.txt [ /doubleclick.net ]
C:\Users\Samantha\AppData\Roaming\Microsoft\Windows\Cookies\7JZJFY4I.txt [ /accounts.google.com ]
C:\Users\Samantha\AppData\Roaming\Microsoft\Windows\Cookies\DTCGRYQQ.txt [ /msadcenter.112.2o7.net ]
C:\Users\Samantha\AppData\Roaming\Microsoft\Windows\Cookies\F6MGK0MN.txt [ /interclick.com ]
C:\Users\Samantha\AppData\Roaming\Microsoft\Windows\Cookies\Q3PD4BLC.txt [ /steelhousemedia.com ]
C:\Users\Samantha\AppData\Roaming\Microsoft\Windows\Cookies\WSJYAIDY.txt [ /invitemedia.com ]
C:\Users\Samantha\AppData\Roaming\Microsoft\Windows\Cookies\CNXBE9U3.txt [ /www.googleadservices.com ]
C:\USERS\SAMANTHA\AppData\Roaming\Microsoft\Windows\Cookies\Low\EF5Y9Y3A.txt [ Cookie:samantha@forums.crackberry.com/ ]
C:\USERS\SAMANTHA\AppData\Roaming\Microsoft\Windows\Cookies\Low\KV6DV42Z.txt [ Cookie:samantha@media6degrees.com/ ]
C:\USERS\SAMANTHA\AppData\Roaming\Microsoft\Windows\Cookies\Low\HECYOV9P.txt [ Cookie:samantha@a1.interclick.com/ ]
C:\USERS\SAMANTHA\AppData\Roaming\Microsoft\Windows\Cookies\Low\PPK5JH9W.txt [ Cookie:samantha@invitemedia.com/ ]
C:\USERS\SAMANTHA\AppData\Roaming\Microsoft\Windows\Cookies\Low\V0026PEF.txt [ Cookie:samantha@tracking.dsmmadvantage.com/ ]
C:\USERS\SAMANTHA\AppData\Roaming\Microsoft\Windows\Cookies\Low\LOH3W01E.txt [ Cookie:samantha@accounts.youtube.com/accounts ]
C:\USERS\SAMANTHA\AppData\Roaming\Microsoft\Windows\Cookies\Low\I68I3DFE.txt [ Cookie:samantha@revsci.net/ ]
C:\USERS\SAMANTHA\AppData\Roaming\Microsoft\Windows\Cookies\Low\BCNCCNTM.txt [ Cookie:samantha@akamai.interclickproxy.com/ ]
C:\USERS\SAMANTHA\AppData\Roaming\Microsoft\Windows\Cookies\Low\GX4ICIDB.txt [ Cookie:samantha@counters.gigya.com/ ]
C:\USERS\SAMANTHA\AppData\Roaming\Microsoft\Windows\Cookies\Low\18T11TRD.txt [ Cookie:samantha@cdmedia.rotator.hadj7.adjuggler.net/ ]
C:\USERS\SAMANTHA\AppData\Roaming\Microsoft\Windows\Cookies\Low\S4PJGDN5.txt [ Cookie:samantha@adserver2.exgfnetwork.com/ ]
C:\USERS\SAMANTHA\AppData\Roaming\Microsoft\Windows\Cookies\Low\80B0SFJP.txt [ Cookie:samantha@accounts.google.com/accounts/ ]
C:\USERS\SAMANTHA\AppData\Roaming\Microsoft\Windows\Cookies\Low\SWEIP52W.txt [ Cookie:samantha@youngadults.about.com/ ]
C:\USERS\SAMANTHA\AppData\Roaming\Microsoft\Windows\Cookies\Low\KGI018B2.txt [ Cookie:samantha@pointroll.com/ ]
C:\USERS\SAMANTHA\AppData\Roaming\Microsoft\Windows\Cookies\Low\4I3T02SH.txt [ Cookie:samantha@adsonar.com/adserving ]
C:\USERS\SAMANTHA\AppData\Roaming\Microsoft\Windows\Cookies\Low\PNSORGKG.txt [ Cookie:samantha@google.com/accounts/recovery/ ]
C:\USERS\SAMANTHA\AppData\Roaming\Microsoft\Windows\Cookies\Low\KEUAI6JB.txt [ Cookie:samantha@lfstmedia.com/ ]
C:\USERS\SAMANTHA\AppData\Roaming\Microsoft\Windows\Cookies\Low\H71U90H7.txt [ Cookie:samantha@legolas-media.com/ ]
C:\USERS\SAMANTHA\AppData\Roaming\Microsoft\Windows\Cookies\Low\OS2S57RY.txt [ Cookie:samantha@imrworldwide.com/cgi-bin ]
C:\USERS\SAMANTHA\AppData\Roaming\Microsoft\Windows\Cookies\Low\LQA2D7S8.txt [ Cookie:samantha@interclick.com/ ]
C:\USERS\SAMANTHA\AppData\Roaming\Microsoft\Windows\Cookies\Low\65GA16BO.txt [ Cookie:samantha@banners.andomedia.com/ ]
C:\USERS\SAMANTHA\AppData\Roaming\Microsoft\Windows\Cookies\Low\9P2C6L7X.txt [ Cookie:samantha@www.googleadservices.com/pagead/conversion/1051240070/ ]
C:\USERS\SAMANTHA\AppData\Roaming\Microsoft\Windows\Cookies\Low\PJI7ETC7.txt [ Cookie:samantha@teenshealth.org/ ]
C:\USERS\SAMANTHA\AppData\Roaming\Microsoft\Windows\Cookies\Low\1175UTBG.txt [ Cookie:samantha@burstnet.com/ ]
C:\USERS\SAMANTHA\AppData\Roaming\Microsoft\Windows\Cookies\Low\SH8USVDO.txt [ Cookie:samantha@eas.apm.emediate.eu/ ]
C:\USERS\SAMANTHA\AppData\Roaming\Microsoft\Windows\Cookies\Low\17OKGJXC.txt [ Cookie:samantha@collective-media.net/ ]
C:\USERS\SAMANTHA\AppData\Roaming\Microsoft\Windows\Cookies\Low\OWM9KA5W.txt [ Cookie:samantha@crackberry.com/ ]
C:\USERS\SAMANTHA\AppData\Roaming\Microsoft\Windows\Cookies\Low\0XXAXPFN.txt [ Cookie:samantha@fastclick.net/ ]
C:\USERS\SAMANTHA\AppData\Roaming\Microsoft\Windows\Cookies\Low\CVU1SQCH.txt [ Cookie:samantha@google.com/accounts/ ]
C:\USERS\SAMANTHA\AppData\Roaming\Microsoft\Windows\Cookies\Low\33ZYBBGJ.txt [ Cookie:samantha@adform.net/ ]
C:\USERS\SAMANTHA\AppData\Roaming\Microsoft\Windows\Cookies\Low\ZF4HD406.txt [ Cookie:samantha@mediabrandsww.com/ ]
C:\USERS\SAMANTHA\AppData\Roaming\Microsoft\Windows\Cookies\Low\JJ3C7QW9.txt [ Cookie:samantha@atdmt.com/ ]
C:\USERS\SAMANTHA\AppData\Roaming\Microsoft\Windows\Cookies\Low\H0PRAZYN.txt [ Cookie:samantha@dc.tremormedia.com/ ]
C:\USERS\SAMANTHA\AppData\Roaming\Microsoft\Windows\Cookies\Low\YFR7U3X3.txt [ Cookie:samantha@adxpose.com/ ]
C:\USERS\SAMANTHA\AppData\Roaming\Microsoft\Windows\Cookies\Low\IVACH14S.txt [ Cookie:samantha@viewablemedia.net/ ]
C:\USERS\SAMANTHA\AppData\Roaming\Microsoft\Windows\Cookies\Low\5L399092.txt [ Cookie:samantha@www.googleadservices.com/pagead/conversion/1012510799/ ]
C:\USERS\SAMANTHA\AppData\Roaming\Microsoft\Windows\Cookies\Low\U8HHJ00P.txt [ Cookie:samantha@eyewonder.com/ ]
C:\USERS\SAMANTHA\AppData\Roaming\Microsoft\Windows\Cookies\Low\S16J731P.txt [ Cookie:samantha@pro-market.net/ ]
C:\USERS\SAMANTHA\AppData\Roaming\Microsoft\Windows\Cookies\Low\ZYTUAIF7.txt [ Cookie:samantha@tasteofcountry.com/ ]
C:\USERS\SAMANTHA\AppData\Roaming\Microsoft\Windows\Cookies\Low\5DZ10626.txt [ Cookie:samantha@casalemedia.com/ ]
C:\USERS\SAMANTHA\AppData\Roaming\Microsoft\Windows\Cookies\Low\ZNMPD9E6.txt [ Cookie:samantha@media.adfrontiers.com/ ]
C:\USERS\SAMANTHA\AppData\Roaming\Microsoft\Windows\Cookies\Low\RWUZ9LY1.txt [ Cookie:samantha@d.mediaforge.com/ ]
C:\USERS\SAMANTHA\AppData\Roaming\Microsoft\Windows\Cookies\Low\4TNWVLC0.txt [ Cookie:samantha@googleads.g.doubleclick.net/ ]
C:\USERS\SAMANTHA\AppData\Roaming\Microsoft\Windows\Cookies\Low\8MAIP09P.txt [ Cookie:samantha@adbrite.com/ ]
C:\USERS\SAMANTHA\AppData\Roaming\Microsoft\Windows\Cookies\Low\IDEXO6TC.txt [ Cookie:samantha@amazon-adsystem.com/ ]
C:\USERS\SAMANTHA\AppData\Roaming\Microsoft\Windows\Cookies\Low\A45ZTKU0.txt [ Cookie:samantha@edu-stats.org/api/ ]
C:\USERS\SAMANTHA\AppData\Roaming\Microsoft\Windows\Cookies\Low\YU8L534X.txt [ Cookie:samantha@c.atdmt.com/ ]
C:\USERS\SAMANTHA\AppData\Roaming\Microsoft\Windows\Cookies\Low\4JZ0ZBSX.txt [ Cookie:samantha@www.teennick.com/ ]
C:\USERS\SAMANTHA\AppData\Roaming\Microsoft\Windows\Cookies\Low\OF8GJZUW.txt [ Cookie:samantha@mediaservices-d.openxenterprise.com/ ]
C:\USERS\SAMANTHA\AppData\Roaming\Microsoft\Windows\Cookies\Low\17Z7F2ND.txt [ Cookie:samantha@www.seventeen.com/ ]
C:\USERS\SAMANTHA\AppData\Roaming\Microsoft\Windows\Cookies\Low\59KQNY5D.txt [ Cookie:samantha@lucidmedia.com/ ]
C:\USERS\SAMANTHA\AppData\Roaming\Microsoft\Windows\Cookies\Low\2JZ0YBQI.txt [ Cookie:samantha@c.gigcount.com/ ]
C:\USERS\SAMANTHA\AppData\Roaming\Microsoft\Windows\Cookies\Low\JKIY1N2O.txt [ Cookie:samantha@server.cpmstar.com/ ]
C:\USERS\SAMANTHA\AppData\Roaming\Microsoft\Windows\Cookies\Low\3T2EXBI0.txt [ Cookie:samantha@mediaforge.com/ ]
C:\USERS\SAMANTHA\AppData\Roaming\Microsoft\Windows\Cookies\Low\9HO1CZA8.txt [ Cookie:samantha@ad.yieldmanager.com/ ]
C:\USERS\SAMANTHA\AppData\Roaming\Microsoft\Windows\Cookies\Low\6RC2RMY2.txt [ Cookie:samantha@countrymusicontour.com/ ]
C:\USERS\SAMANTHA\AppData\Roaming\Microsoft\Windows\Cookies\Low\4NT09M4K.txt [ Cookie:samantha@xm.xtendmedia.com/ ]
C:\USERS\SAMANTHA\AppData\Roaming\Microsoft\Windows\Cookies\Low\EEBSU4NA.txt [ Cookie:samantha@stats.ilivid.com/ ]
C:\USERS\SAMANTHA\AppData\Roaming\Microsoft\Windows\Cookies\Low\H8ZUG8ZC.txt [ Cookie:samantha@adserver.leanmarket.com/ ]
C:\USERS\SAMANTHA\AppData\Roaming\Microsoft\Windows\Cookies\Low\GQFA6Z2S.txt [ Cookie:samantha@mm.chitika.net/ ]
C:\USERS\SAMANTHA\AppData\Roaming\Microsoft\Windows\Cookies\Low\S70U1KQ6.txt [ Cookie:samantha@www.google.com/accounts/recovery ]
C:\USERS\SAMANTHA\AppData\Roaming\Microsoft\Windows\Cookies\Low\9AGRRRH9.txt [ Cookie:samantha@adserv.sagainteractive.com/ ]
C:\USERS\SAMANTHA\AppData\Roaming\Microsoft\Windows\Cookies\Low\IJV8W4RJ.txt [ Cookie:samantha@accounts.google.com/ ]
C:\USERS\SAMANTHA\AppData\Roaming\Microsoft\Windows\Cookies\Low\DM3URM0P.txt [ Cookie:samantha@lucidmedia.com/ ]
C:\USERS\SAMANTHA\AppData\Roaming\Microsoft\Windows\Cookies\Low\14STFZUN.txt [ Cookie:samantha@wmedia.rotator.hadj7.adjuggler.net/ ]
C:\USERS\SAMANTHA\AppData\Roaming\Microsoft\Windows\Cookies\Low\0WG04NJB.txt [ Cookie:samantha@www.googleadservices.com/pagead/conversion/1001318693/ ]
C:\USERS\SAMANTHA\AppData\Roaming\Microsoft\Windows\Cookies\Low\JXUAXYB3.txt [ Cookie:samantha@ads1.zenoviaexchange.com/ ]
C:\USERS\SAMANTHA\AppData\Roaming\Microsoft\Windows\Cookies\Low\ZL0JHR16.txt [ Cookie:samantha@intermundomedia.com/ ]
C:\USERS\SAMANTHA\AppData\Roaming\Microsoft\Windows\Cookies\Low\CTQWSD5N.txt [ Cookie:samantha@www.googleadservices.com/pagead/conversion/1071924517/ ]
C:\USERS\SAMANTHA\AppData\Roaming\Microsoft\Windows\Cookies\Low\K8ABCGUZ.txt [ Cookie:samantha@martiniadnetwork.com/ ]
C:\USERS\SAMANTHA\AppData\Roaming\Microsoft\Windows\Cookies\Low\FCEUS23P.txt [ Cookie:samantha@adinterax.com/ ]
C:\USERS\SAMANTHA\AppData\Roaming\Microsoft\Windows\Cookies\Low\DV41KP3T.txt [ Cookie:samantha@ru4.com/ ]
C:\USERS\SAMANTHA\AppData\Roaming\Microsoft\Windows\Cookies\Low\CCEOSDUT.txt [ Cookie:samantha@rotator.hadj7.adjuggler.net/servlet/ajrotator/track/pt185101 ]
C:\USERS\SAMANTHA\AppData\Roaming\Microsoft\Windows\Cookies\Low\03RET4RL.txt [ Cookie:samantha@adserver.zonemedia.com/ ]
C:\USERS\SAMANTHA\AppData\Roaming\Microsoft\Windows\Cookies\Low\L13KG5AX.txt [ Cookie:samantha@tribalfusion.com/ ]
C:\USERS\SAMANTHA\AppData\Roaming\Microsoft\Windows\Cookies\Low\3LNF43UQ.txt [ Cookie:samantha@www.googleadservices.com/pagead/conversion/1013858611/ ]
C:\USERS\SAMANTHA\AppData\Roaming\Microsoft\Windows\Cookies\Low\LGATL8JI.txt [ Cookie:samantha@www.googleadservices.com/pagead/conversion/995036463/ ]
C:\USERS\SAMANTHA\AppData\Roaming\Microsoft\Windows\Cookies\Low\3JAYZMMF.txt [ Cookie:samantha@traffic.prod.cobaltgroup.com/ ]
C:\USERS\SAMANTHA\AppData\Roaming\Microsoft\Windows\Cookies\Low\SQMFSRAA.txt [ Cookie:samantha@www.googleadservices.com/pagead/conversion/1064647855/ ]
C:\USERS\SAMANTHA\AppData\Roaming\Microsoft\Windows\Cookies\Low\LM8YMIBO.txt [ Cookie:samantha@www.googleadservices.com/pagead/conversion/1015107008/ ]
C:\USERS\SAMANTHA\AppData\Roaming\Microsoft\Windows\Cookies\Low\5HQITW6H.txt [ Cookie:samantha@7.rotator.wigetmedia.com/ ]
C:\USERS\SAMANTHA\Cookies\J10EZZRZ.txt [ Cookie:samantha@media6degrees.com/ ]
C:\USERS\SAMANTHA\Cookies\ZDPE75DG.txt [ Cookie:samantha@a1.interclick.com/ ]
C:\USERS\SAMANTHA\Cookies\MHGYIZSH.txt [ Cookie:samantha@invitemedia.com/ ]
C:\USERS\SAMANTHA\Cookies\JVV5ISPA.txt [ Cookie:samantha@akamai.interclickproxy.com/ ]
C:\USERS\SAMANTHA\Cookies\7JZJFY4I.txt [ Cookie:samantha@accounts.google.com/ ]
C:\USERS\SAMANTHA\Cookies\F6MGK0MN.txt [ Cookie:samantha@interclick.com/ ]
C:\USERS\SAMANTHA\Cookies\CNXBE9U3.txt [ Cookie:samantha@www.googleadservices.com/pagead/conversion/1070847646/ ]

#7 Pizza and Pepsi

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Posted 12 April 2012 - 07:31 PM

Lets just make sure that there is no malware before moving on to my other theory.


Eset Online Scanner

**Note** You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as admin
Firefox can be used too.

Go Eset web page to run an online scanner from ESET.

Turn off the real time scanner of any existing antivirus program while performing the online scan
click on the ESET Online Scanner button
Tick the box next to YES, I accept the Terms of Use.
Click Start
When asked, allow the ActiveX control to install (Firefox will not need the ActiveX)
Click Start
Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
Click on Advanced Settings, ensure the options
Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
Click Scan
Wait for the scan to finish
Click on copy to clipboard and paste the results here in this topic
you may also find here C:\Program Files\Eset\Eset Online Scanner\log.txt



Also, after posting the log, reboot the computer into safe mode. Tell me if you still have problem with creating a folder.
Malware shall not pass!

#8 Pizza and Pepsi

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Posted 12 April 2012 - 07:38 PM

Here are the instructions for booting into safe mode after you post the eset log:


If the computer is running, shut down Windows, and then turn off the power.
Wait 30 seconds, and then turn the computer on.
Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
Ensure that the Safe Mode option is selected.
Press Enter. The computer then begins to start in Safe mode.
Login on your usual account.
Malware shall not pass!




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