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Please Help.


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#1 burntheact

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Posted 22 February 2006 - 04:22 AM

Hi all, I have had this computer for maybe a year now and have not had any issues with it randomly restarting before. Since about a week or two ago my computer will all of a sudden shutdown or restart, sometimes completly restart as if i held down the power button and then pressed it again, and also shuting down as if i used shutdown from the start menu (says saving settings & such). I have run spybot S&D, Adaware, SpySweeper, Stinger, and also Windows Defender;they all detected nothing, and all up to date. I also have ZoneAlarm Pro, and NOD32. Indepth scans with NOD32 detects nothing as well. I ran online scans at bitdefenders site as well as trendmicro and panda. Pandas scan detected "Adware:adware/exact.barginbuddy" but just said it was in the windows registry and nothing more and didnt disinfect it. The Trendmicro scan detected "TRAK_SE.10419" but comes back every time i run the scan, it also detected "Vulnerabilities in PNG Processing could allow remote code execution (890261)" but when I run Windows update theres no updates. Also Firefox has been crashing A LOT when i click on links.

Logfile of HijackThis v1.99.1
Scan saved at 4:31:14 AM, on 2/22/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Eset\nod32krn.exe
C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
C:\Program Files\Webroot\Spy Sweeper\WRSSSDK.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\zHotkey.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Eset\nod32kui.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Common Files\AOL\1140487312\ee\AOLSoftware.exe
C:\Program Files\PeerGuardian2\pg2.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\Program Files\Gaim\gaim.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
c:\program files\common files\aol\1140487312\ee\aim6.exe
C:\Program Files\BillP Studios\WinPatrol\WinPatrol.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.google.com/ie
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.emachines.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.microsoft.com/isapi/redir.dll?p...er=6&ar=msnhome
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.microsoft.com/isapi/redir.dll?p...B_PVER}&ar=home
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Search_URL = http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.google.com/ie
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.emachines.com/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - (no file)
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - (no file)
O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B084872} - (no file)
O4 - HKLM\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe" /startintray
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [CHotkey] zHotkey.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\cli.exe" runtime
O4 - HKLM\..\Run: [Zone Labs Client] C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
O4 - HKLM\..\Run: [nod32kui] "C:\Program Files\Eset\nod32kui.exe" /WAITSERVICE
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1140487312\ee\AOLSoftware.exe
O4 - HKCU\..\Run: [PeerGuardian] C:\Program Files\PeerGuardian2\pg2.exe
O4 - HKCU\..\Run: [Tracks Eraser Pro] C:\Program Files\Acesoft\Tracks Eraser Pro\te.exe min
O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} -
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/english/kavwebscan_unicode.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} -
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} - http://security.symantec.com/SSC/SharedCon...bin/AvSniff.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} -
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scan8/oscan8.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5co...b?1113618189981
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1124442357687
O16 - DPF: {6E5A37BF-FD42-463A-877C-4EB7002E68AE} - http://housecall65.trendmicro.com/housecal...ivex/hcImpl.cab
O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} - http://www3.ca.com/securityadvisor/virusinfo/webscan.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O16 - DPF: {A3009861-330C-4E10-822B-39D16EC8829D} -
O16 - DPF: {BB21F850-63F4-4EC9-BF9D-565BD30C9AE9} - http://www.windowsecurity.com/trojanscan/axscan.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} -
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} -
O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: NOD32 Kernel Service (NOD32krn) - Eset - C:\Program Files\Eset\nod32krn.exe
O23 - Service: PrismXL - New Boundary Technologies, Inc. - C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
O23 - Service: Webroot Spy Sweeper Engine (svcWRSSSDK) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\WRSSSDK.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

Edited by burntheact, 22 February 2006 - 05:58 PM.


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#2 OldTimer

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Posted 25 February 2006 - 10:32 AM

Hello burntheact and welcome to the BC HijackThis forum. I do not see any signs of viruses or malware in this log. It is clean.

There are a couple of maintenance items to clean up from missing files so let's do that while you are here.

Start HijackThis and click the Scan button to perform a scan. Look for the following items and click in the checkbox in front of each item to select it:O2 - BHO: (no name) - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - (no file)
O2 - BHO: (no name) - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - (no file)
O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B084872} - (no file)

Now close ALL open windows except HijackThis and click the Fix Checked button to finish the repair.

In most cases, random reboots are caused by either a piece of hardware that is failing or heat build-up on a component. I would suggest posting a question in the Hardware forum to let those experts assist in diagnosing where the problem is originating from.

Cheers.

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#3 burntheact

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Posted 25 February 2006 - 02:27 PM

Thanks for the help. I cleaned the ones you said, I also noticed some that say (file missing) and some that say nothing after them like this one "O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} -" are those ok? Also any clue what would make firefox crash?

#4 OldTimer

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Posted 26 February 2006 - 08:16 AM

Hi burntheact. For the ones with "file missing" it could just be that HijackThis cannot find the file for some reason but it is present. Before removing anything like that I would verify that the file is actually missing.

As for th 016's, you can remove any or all of those items without a problem. Those are just the downloaded controls from the various websites that were visited. If they are needed in the future then they will simply be downloaded again.

I can't say for sure about Firefox. It could be related to the same problem that is randomly rebooting the machine or it could be corrupted. Have you tried uninstalling/re-installing? Otherwise the Internet Browser forum shouod be able to assist with that one.

Cheers.

OT
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#5 burntheact

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Posted 26 February 2006 - 04:07 PM

ah thanks for the help man. I'll try uninstall/reinstall, if it dosnt work ill head to the firefox forums. later

#6 OldTimer

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Posted 27 February 2006 - 04:25 PM

Hi burntheact. Sounds good. Then I will close this topic. If you have any new issues in the future please start a new topic.

Cheers.

OT
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