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Blue lines and very slow boot


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5 replies to this topic

#1 Anna-Liisa

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Posted 08 April 2012 - 07:36 AM

Hello!

Trying to fix my mums computer and don't know where it comes from.
When switching the computer on there's blue lines across the screen.

Please see attached picture.

And then it takes almost 5 minutes computer to start. I just have black screen.
When computer is on eventually it's working fine.

There's no viruses - did several scans and tried restarting in safe mode. It got stuck at mup.sys
Don't know if that helps. I rebooted the computer again then and started it normally.

If anyone could help it would be lovely!

I've got win xp pro service pack 3
intergrated intel g33/31 graphics card

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#2 frankp316

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Posted 08 April 2012 - 09:58 AM

Have you tried a different monitor?

#3 Anna-Liisa

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Posted 08 April 2012 - 10:09 AM

No I haven't got one.
I was just wondering if it was more the graphics card fault than monitor.
I have to leave in couple of days and won't be back another 6 months so I was thinking I should replace something...either new graphics card or monitor or both...

#4 hamluis

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Posted 08 April 2012 - 12:14 PM

Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792

Louis

#5 Anna-Liisa

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Posted 08 April 2012 - 12:52 PM

http://speccy.piriform.com/results/kOW4FgdTsrafElwwEd7TSES

There was one message on boot what flicked by really quickly. I managed to film it and slow it down so I could read...it said
Loading PBR for descriptor 2...done

Don't know if it is relevant...

Thank you so much for your help!!!

#6 hamluis

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Posted 08 April 2012 - 04:09 PM

See Comment By JackShack

You can run Dell Diagnostics for the hard drive.

Dell Diagnostics - http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?c=us&dl=false&l=en&s=gen&docid=A9E3A15597A04AFBB02EE16785D39C5C&doclang=en&cs=

Louis

Edited by hamluis, 08 April 2012 - 04:11 PM.





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