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Display driver problem causing pc to crash?


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5 replies to this topic

#1 MsJackie

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Posted 08 April 2012 - 05:43 AM

Hello again computer saviours!

Wonder if you can help me with this latest pc problem. For the past couple of weeks, maybe a month, my pc's had a problem where all of a sudden in the middle of whatever you're doing (generally when you're on the internet I think??) the screen suddenly goes black or blue. Sometimes it recovers itself, sometimes it crashes and turns itself off completely. I've also noticed that sometimes it sort of 'hangs' and then comes up with a message saying something along the lines of 'Display driver not working' (I don't even know what a 'driver' is, much less a 'display driver').

I've no idea what this might be related to (as you've probably gathered I'm a complete technophobe) so I've logged it under W7 but do please let me know if it should be logged somewhere else.

Many thanks in advance for any help you can offer.

Jackie

Edited by MsJackie, 08 April 2012 - 05:51 AM.


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#2 noknojon

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Posted 08 April 2012 - 06:06 AM

Hi MsJ -
I think you should be able to follow this so we can have a look at the basic errors first
Please tell me if you do not understand anything here -

Please download BlueScreenView (in zip file)
  • Extract (right-click > Extract all) the contents of bluescreenview.zip.
  • Double-click on the BlueScreenView.exe file, to run the program. (No installation is required.)
  • When scanning is done (usually complete by the time the interface appears), go ...
  • Edit > Select All
  • File > Save Selected Items, and save the report to your Desktop as BSOD.txt.
  • Close the BlueScreenView window... ... ...
  • Open BSOD.txt using Notepad and go ... .... ..
  • Edit > Select All
  • Edit > Copy, and then paste the entire contents of the text file into your next reply.

Thank You -




#3 MsJackie

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Posted 10 April 2012 - 09:41 AM

Hi noknojon. Sorry for the late reply - I've been away for a few days. Info as you've requested below...

Many thanks

Jackie
==================================================
Dump File : 040312-17500-01.dmp
Crash Time : 03/04/2012 12:00:47
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`061b53e0
Parameter 2 : fffff880`042993bc
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000002
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d000
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cd40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\040312-17500-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 1,311,536
==================================================

==================================================
Dump File : 040312-17421-01.dmp
Crash Time : 03/04/2012 11:13:38
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff880`048355c9
Parameter 3 : fffff880`08491b20
Parameter 4 : 00000000`00000000
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+98ddc
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cd40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\040312-17421-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 274,272
==================================================

==================================================
Dump File : 040112-16343-01.dmp
Crash Time : 01/04/2012 23:12:50
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`06bb0110
Parameter 2 : fffff880`0433f3bc
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000002
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d000
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cd40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\040112-16343-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 640,768
==================================================

==================================================
Dump File : 031512-16375-01.dmp
Crash Time : 15/03/2012 13:58:20
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`062a44e0
Parameter 2 : fffff880`043563bc
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000002
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d000
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cd40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\031512-16375-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 1,043,248
==================================================

==================================================
Dump File : 031212-16218-01.dmp
Crash Time : 12/03/2012 20:04:38
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`074a34e0
Parameter 2 : fffff880`02eb83bc
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000002
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d000
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\031212-16218-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 1,043,256
==================================================

==================================================
Dump File : 030312-18031-01.dmp
Crash Time : 03/03/2012 23:43:23
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`0497b4e0
Parameter 2 : fffff880`043873bc
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000002
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d000
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\030312-18031-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 1,699,736
==================================================

==================================================
Dump File : 030312-18140-01.dmp
Crash Time : 03/03/2012 01:13:13
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`069b4390
Parameter 2 : fffff880`042ed3bc
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000002
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d000
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\030312-18140-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 1,043,216
==================================================

==================================================
Dump File : 030112-16937-01.dmp
Crash Time : 01/03/2012 14:27:16
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`045eb4e0
Parameter 2 : fffff880`0408f3bc
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000002
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d000
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\030112-16937-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 1,043,232
==================================================

==================================================
Dump File : 022812-16953-01.dmp
Crash Time : 28/02/2012 21:35:53
Bug Check String : PFN_LIST_CORRUPT
Bug Check Code : 0x0000004e
Parameter 1 : 00000000`00000099
Parameter 2 : 00000000`0007edbd
Parameter 3 : 00000000`00000002
Parameter 4 : 00000000`00109abc
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cc40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17727 (win7sp1_gdr.111118-2330)
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\022812-16953-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 274,272
==================================================

==================================================
Dump File : 010112-17890-01.dmp
Crash Time : 01/01/2012 01:28:23
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 00000000`00005003
Parameter 2 : fffff700`01080000
Parameter 3 : 00000000`0000230b
Parameter 4 : 00006514`00004606
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cc40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17727 (win7sp1_gdr.111118-2330)
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\010112-17890-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 274,272
==================================================

==================================================
Dump File : 120811-17937-01.dmp
Crash Time : 08/12/2011 16:07:12
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`04af54e0
Parameter 2 : fffff880`042ad3bc
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000002
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d000
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\120811-17937-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 1,043,264
==================================================

==================================================
Dump File : 112511-15984-01.dmp
Crash Time : 25/11/2011 17:51:39
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`062284e0
Parameter 2 : fffff880`03f073bc
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000002
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d000
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\112511-15984-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 1,177,400
==================================================

==================================================
Dump File : 092811-19718-01.dmp
Crash Time : 28/09/2011 14:20:55
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`06cc6010
Parameter 2 : fffff880`041363bc
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000002
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d000
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\092811-19718-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 1,043,216
==================================================

==================================================
Dump File : 090711-18781-01.dmp
Crash Time : 07/09/2011 17:30:08
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`06b294e0
Parameter 2 : fffff880`02ca53bc
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000002
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d000
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\090711-18781-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 1,179,408
==================================================

==================================================
Dump File : 090711-18796-01.dmp
Crash Time : 07/09/2011 13:34:18
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`0452c010
Parameter 2 : fffff880`02c863bc
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000002
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d000
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\090711-18796-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 372,440
==================================================

==================================================
Dump File : 070611-16375-01.dmp
Crash Time : 06/07/2011 15:04:49
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 00000000`00041284
Parameter 2 : fffff900`c22f8001
Parameter 3 : 00000000`00000ce8
Parameter 4 : fffff900`00812000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7fd00
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17727 (win7sp1_gdr.111118-2330)
Processor : x64
Crash Address : ntoskrnl.exe+7fd00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\070611-16375-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 274,272
==================================================

==================================================
Dump File : 052611-16843-01.dmp
Crash Time : 26/05/2011 00:44:39
Bug Check String : NTFS_FILE_SYSTEM
Bug Check Code : 0x00000024
Parameter 1 : 00000000`001904fb
Parameter 2 : fffff880`03185788
Parameter 3 : fffff880`03184ff0
Parameter 4 : fffff880`01252c01
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+8c01
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+70700
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\052611-16843-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 274,272
==================================================

==================================================
Dump File : 052611-18125-01.dmp
Crash Time : 26/05/2011 00:23:03
Bug Check String : DRIVER_PORTION_MUST_BE_NONPAGED
Bug Check Code : 0x000000d3
Parameter 1 : fffff880`05dd73d8
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff800`02cbf9eb
Caused By Driver : bowser.sys
Caused By Address : bowser.sys+1c3d8
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+70700
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\052611-18125-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 274,272
==================================================

==================================================
Dump File : 031911-15437-01.dmp
Crash Time : 19/03/2011 13:02:25
Bug Check String : NTFS_FILE_SYSTEM
Bug Check Code : 0x00000024
Parameter 1 : 00000000`001904fb
Parameter 2 : fffff880`0319a5d8
Parameter 3 : fffff880`03199e40
Parameter 4 : fffff800`02c59c64
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+213d8
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+70740
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\031911-15437-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 274,272
==================================================

==================================================
Dump File : 030311-17515-01.dmp
Crash Time : 03/03/2011 11:45:07
Bug Check String :
Bug Check Code : 0xc0000221
Parameter 1 : fffff8a0`00273590
Parameter 2 : 00000000`00000000
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70740
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17727 (win7sp1_gdr.111118-2330)
Processor : x64
Crash Address : ntoskrnl.exe+70740
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\030311-17515-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 266,520
==================================================

#4 noknojon

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Posted 11 April 2012 - 01:45 AM

Hi MsJackie -
I dont think you listed the make or Model of this computer (or I missed it) ?? Fujitsu Siemens Amilo M1437G laptop ??

Well that tells us something. dxgkrnl.sys is definitely causing many screen errors
After some research this could be a problem with a conflict between the Nvidia driver and MS DirectX.
Also : One cause of this trouble was found to be Overheating. Do you ever use this in bed or on a cushin / pillow ??

These seem to go back as far as March last year, but they may not have been noticed then

One problem here is this - Bug Check String : ........................ (No value reported) makes chasing it a bit harder -
I found this Re a Sony laptop last year :-
Reply = "Anyways, i contacted Sony and they said it was a hardware failure so they're repairing it." - but I don't think this relates to you -

Please post a snapshot with Speccy so we can check a few items -
How to Publish a snapshot with Speccy <<== Directions

Thank You -

#5 MsJackie

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Posted 12 April 2012 - 12:58 PM

Hi again. No I've no longer got that laptop, but I've no idea what make it is!!! Told you I was a technophobe! Anyway, pasting: http://speccy.piriform.com/results/xbwzperO5nWAjEfV0uO7ZWg

Hope that helps

Many thanks

Jackie

#6 MsJackie

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Posted 23 April 2012 - 04:49 PM

Hello

Just wondered if you ever got my 'Speccy' thing and had any feedback on it?

Thanks

Jackie




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