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Random messages and shut offs


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11 replies to this topic

#1 danger.sg

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Posted 07 April 2012 - 09:11 PM

I have a worrisome issue.


Once in a while, I'll get a disk read error. "Disc read error: press control alt-delete to restart computer."

Upon restart it'll say something like unable to boot, due to improper media or something like that. after restarting a couple times with the same message it will finally run back to windows without an issue.

This has been happening about once a week for the last couple months and oddly it seems to happen when my computer is idle or when I'm not really paying attention to it.

It happened at the same time last year, but the first message about the disc read error never corrected itself and I had to take it to get the HD replaced. I can honestly say I don't think my computer has ever run to the full potential it is capable of. I bought it at best buy and its the first laptop I've ever owned.

Asus JH73.

If anyone can help me out it would be much appreciated.

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#2 bludgard

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Posted 07 April 2012 - 09:44 PM

Have you run any kind of hard drive diagnostics or defragged the drive?
What has been tried to rectify the issue to date?

Edited by bludgard, 07 April 2012 - 09:44 PM.


#3 danger.sg

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Posted 07 April 2012 - 09:47 PM

Drive is de-fragged a couple days ago. Also ran memory diagnostics they report no errors.

Recently had an issue with BSOD and the software/virus/removal log part of the forums helped out. Ran ccleaner, combofix, and others they suggested. BSOD was successfully rectified. This thing happened about an hour ago and reminded me. I posted in that part of the forum about it but they suggested I post in hardware support about the issue.

Edited by danger.sg, 07 April 2012 - 09:48 PM.


#4 bludgard

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Posted 07 April 2012 - 09:58 PM

I take it the OS is a Windows product? :unsure:
Navigate to Windows C: drive (or where-ever Windows is installed) and right-click > Properties > Tools > in the Error-checking field > Check now... > check both option boxes > Start > Shedule disk check > OK > reboot.

#5 danger.sg

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Posted 07 April 2012 - 10:02 PM

ok. I'll do that now.

#6 danger.sg

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Posted 07 April 2012 - 10:21 PM

The check ran successfully. It deleted several bad attributes.

#7 bludgard

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Posted 07 April 2012 - 10:36 PM

I would guess that the only thing to do now is wait to see if the problem resurfaces, danger.sg.
In the meantime: Please provide the exact make/model of the hard drive so that we may find the proper diagnostic software to run.

It only took 15 minutes to run the full Disk Check? Must either be a small drive or nothing is on it...?

#8 danger.sg

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Posted 07 April 2012 - 10:46 PM

It's half full and its a Sata drive. I just don't know the make and model.

this is the computer I have. http://usa.asus.com/Notebooks/Gaming_Powerhouse/G73Jh/#specifications

i7 core and 500g of disc space.

Edited by danger.sg, 07 April 2012 - 10:46 PM.


#9 bludgard

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Posted 07 April 2012 - 10:53 PM

... I had to take it to get the HD replaced.

Was the HDD replaced with the exact same mobel? :blink:
Is the brand known at least?
Download Speccy > install and run the program: It will disclose hardware info. :wink:

#10 danger.sg

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Posted 07 April 2012 - 10:59 PM

488GB Western Digital WDC WD5000BEVT-80A0RT0 (SATA)

#11 bludgard

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Posted 07 April 2012 - 11:19 PM

http://support.wdc.com/product/download.asp?modelno=WD5000BEVT-80A0RT0&x=10&y=8
Posted Image

The first highlight is burned to disk and booted to diagnose/repair the HDD.
The second is installed to Windows and runs from Windows.

There is Knowledge Base on provided link.

Any problems; keep a postin'.

Breezy

#12 bludgard

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Posted 07 April 2012 - 11:32 PM

Just downloaded Data Lifeguard for Windows and there is (to my surprise) a standalone program within the file.
Right-click highlighted > Run As Administrator. Follow directions within the program.
Posted Image




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