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XP Icons dissapeared and not responding


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#1 jonnburton

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Posted 07 April 2012 - 11:03 AM

Hi all,

I've created a problem on my computer after having removed a virus. The virus was a window that came up as windows started, preventing the user from doing anything in windows... I downloaded an AVG boot USB and scanned the computer using this; it appears to have removed the virus but something else has gone wrong...

When windows starts now, no icons appear on the desktop at all and the taskbar doesn't appear at the bottom of the screen. The only thing that appears on the screen is the round windows icon in the bottom right corner but this does not respond to mouse clicks. After pressing ALT, CTRL &DEL, the usual list of options appears but if I select the task manager, the screen goes black...

I should mention that windows appears to function normally in safe mode...

As you can tell, I know little about computers (and probably shouldn't have messed around trying to remove this virus myself) but I was wondering whether the problems I describe here are symptomatic of anything in particular and if so, what could be done to correct things... Any help or ideas would be greatly appreciated!

Regards
Jon

Edit: Moved topic from XP to the more appropriate forum. ~ Animal

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#2 boopme

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Posted 07 April 2012 - 04:32 PM

Hello, Please run SFC (System File Checker)
Please run System File Checker sfc /scannow... For more information on this tool see How To Use Sfc.exe To Repair System Files

NOTE for Vista/WIN 7 users..The command needs to be run from an Elevated Command Prompt.Click Start, type cmd into the Start/Search box,
right-click cmd.exe in the list above and select 'Run as Administrator'


You will need your operating system CD handy.

Open Windows Task Manager....by pressing CTRL+SHIFT+ESC

Then click File.. then New Task(Run)

In the box that opens type sfc /scannow ......There is a space between c and /

Click OK
Let it run and insert the CD when asked.
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#3 jonnburton

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Posted 08 April 2012 - 02:40 PM

Thanks boopme, I'll try that... (Will have to get hold of a CD somehow as the computer didn't come with one)




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