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Windows 7 x64 Boot Problem


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3 replies to this topic

#1 puro_pt

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Posted 07 April 2012 - 08:24 AM

Hello there:

I would be very thankful if you could give me a hand.

My Windows 7 x64 Home Premium SP1 - toshiba L650, is is not booting completely.
After i turn it on, the splash screen apears and the num lock goes on... after a while the num lock switches of and doesn't let me turn it on... after a few minutes the num lock goes on (normal, lets me switch it on and off) and the screen gets black with the mouse pointer on it moving freely, which, however, is with the "wait, i'm thinking" pointer (with the HD working).
It will not start even with a clean boot.

In safe mode, it will start. If i start it with a safe mode clean boot it will let me do work on it pretty fast but if i start it in safe mode (with or without network support) after logging in it will freeze my desktop for about a few minutes (albeit the mouse pointer moves freely)(with the HD working) and after that will let me work perfectly normal.

I've done a farbar diagnostics (but ran the software from the HD as the USB doors are not recognized in the recovery mode) which i hope it is useful.

Thank you very much~!

Hugo

Attached Files


Edited by hamluis, 07 April 2012 - 07:26 PM.
Moved from Win 7 to Malware Removal Logs.


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#2 Oh My!

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Posted 09 April 2012 - 09:35 AM

Greetings puro_pt and :welcome: to BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum.

My name is Oh My! and I am here to help you!


===================================================


Ground Rules:

  • First, I would like to inform you that most of us here at Bleeping Computer offer our expert assistance out of the goodness of our hearts. Please try to match our commitment to you with your patience toward us. If this was easy we would never have met. :)
  • Please do not run any tools or take any steps other than those I will provide for you while we work on your computer together. I need to be certain about the state of your computer in order to provide appropriate and effective steps for you to take. Most often "well intentioned" (and usually panic driven!) independent efforts can make things much worse for both of us. If at any point you would prefer to take your own steps please let me know, I will not be offended. I would be happy to focus on the many others who are waiting in line for assistance.
  • Please perform all steps in the order they are listed in each set of instructions. Some steps are a bit complicated. If things are not clear, be sure to stop and let me know. We need to work on this together with confidence.
  • Please copy and paste all logs into your post unless directed otherwise. Please do not re-run any programs I suggest. If you encounter problems simply stop and tell me about it.
  • When you post your reply, do not use the Posted Image button but use the Posted Image button instead.
  • In the upper right hand corner of the topic you will see the Posted Image button. Click on this then choose Immediate E-Mail notification and then Proceed and you will be sent an email once I have posted a response.
  • If you do not reply to your topic after 5 days we assume it has been abandoned and I will close it.
  • When your computer is clean I will alert you of such. I will also provide for you detailed information about how you can combat future infections.
  • I would like to remind you to make no further changes to your computer unless I direct you to do so.

===================================================


Additional Information

  • If you have since resolved the original problem you were having, I would appreciate you letting me know.
  • If you are unable to create a log because your computer cannot start up successfully please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and I will guide you.
    • Explain as best you can what happens with your computer, i.e. it beeps three times, the the black screen starts then goes blank, etc
  • Please tell me if you have your original Windows CD/DVD available.
  • If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • Upon completing the steps below I will review your topic an do my best to resolve your issues.

Please allow me some time to review the information you have provided. While I am doing that if you could perform the below I would appreciate it.


===================================================


Create DDS.txt and Attach.txt

--------------------

I would like you to attempt to run DDS in Safe Mode if you are able. If that is unsuccessful then do a clean boot into Safe Mode and run it please.


I need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.

    DDS.scr
    DDS.pif

  • Double click on the Posted Image icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Please copy and paste the contents of both results in your post.
  • Close the program window, and delete the program from your desktop.
You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


===================================================


Things I would like to see in your next reply. Please be sure to copy and paste the information rather than send an attachment. :thumbsup2:

  • DDS.txt
  • Attach.txt

Gary
 
If I do not reply within 24 hours please send me a Personal Message.

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#3 Oh My!

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Posted 12 April 2012 - 09:02 AM

===================================================

72 Hour Bump

It has been more than 72 hours since my last post.

  • Do you still need help with this?
  • If after 48hrs you have not replied to this thread then it will have to be closed.

Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#4 Elise

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Posted 14 April 2012 - 03:29 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.

regards, Elise


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