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BSOD and slow startup


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4 replies to this topic

#1 matt7

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Posted 06 April 2012 - 06:34 PM

Hello,

I found this forum searching an BSOD error I had today. This error I had some days ago, but I thought I fixed it, because I updated the buggy driver. I think it's iastor.sys.

However I follow your instructions, maybe it's something else which I don't see and here are the files (+ Last 3 days from events viewer):
http://tiny.cc/l34dcw

I tried multiple times to generate the report but I have this error:
An error occured while attempting to generate the report.

My laptop details:

Brand:
Sony VPCF 22J1E

OS:
Windows 7 SP1 64bit (Automatic updates are on)
It is the original pre-installed OS since August 2011 when I bought it.

CPU:
Intel Core i5 @ 2.30GHz 51 °C
Sandy Bridge 32nm Technology

Graphics:
1024MB GeForce GT 540M (Sony) 41 °C

Motherboard:
Manufacturer Sony Corporation
Model VAIO (N/A)
Version C609B3YF
Chipset Vendor Intel
Chipset Model Sandy Bridge
Chipset Revision 09
Southbridge Vendor Intel
Southbridge Model HM65
Southbridge Revision B2
System Temperature 50 °C

Thank you very much

Edited by matt7, 07 April 2012 - 05:41 AM.


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#2 noknojon

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Posted 07 April 2012 - 12:02 AM

I tried multiple times to generate the report but I have this error:
An error occured while attempting to generate the report.

Sorry but the link you left would not download without adding Babylon and a few other items, and wanting to change my homepage - Not for me -
This will show the problem slightly better for us -
Please download BlueScreenView (in zip file)
  • Extract (right-click > Extract all) the contents of bluescreenview.zip.
  • Double-click on the BlueScreenView.exe file, to run the program. (No installation is required.)
  • When scanning is done (usually complete by the time the interface appears), go ...
  • Edit > Select All
  • File > Save Selected Items, and save the report to your Desktop as BSOD.txt.
  • Close the BlueScreenView window... ... ...
  • Open BSOD.txt using Notepad and go ... .... ..
  • Edit > Select All
  • Edit > Copy, and then paste the entire contents of the text file into your next reply.

Thank You -

EDIT -
iastor.sys is the driver for Intel AHCI controller known as Intel Matrix Storage.
While I'm taking a look at the crash dump, go update the driver Intel® Driver Update Utility.

Edited by noknojon, 07 April 2012 - 01:44 AM.


#3 matt7

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Posted 07 April 2012 - 05:43 AM

Thanks for your answer, I reupload the files on a server I own. (I replace the links on the first post)

Here is the copy of BSOD.txt:
==================================================
Dump File : 040712-35583-01.dmp
Crash Time : 07/04/2012 00:32:29
Bug Check String : BAD_POOL_HEADER
Bug Check Code : 0x00000019
Parameter 1 : 00000000`00000003
Parameter 2 : fffffa80`0830e4a0
Parameter 3 : fffffa80`0830e4a0
Parameter 4 : fffffa80`0a30e4a0
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cd40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17727 (win7sp1_gdr.111118-2330)
Processor : x64
Crash Address : ntoskrnl.exe+7cd40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\040712-35583-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 283 112
==================================================

==================================================
Dump File : 032712-47892-01.dmp
Crash Time : 27/03/2012 15:35:06
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`035bd9bc
Parameter 3 : 00000000`00000000
Parameter 4 : ffffffff`ffffffff
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cd40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17727 (win7sp1_gdr.111118-2330)
Processor : x64
Crash Address : ntoskrnl.exe+7cd40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\032712-47892-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 285 360
==================================================

==================================================
Dump File : 031912-40560-01.dmp
Crash Time : 19/03/2012 15:02:32
Bug Check String : BAD_POOL_HEADER
Bug Check Code : 0x00000019
Parameter 1 : 00000000`00000020
Parameter 2 : fffffa80`01bf9940
Parameter 3 : fffffa80`01bf99a0
Parameter 4 : 00000000`0406d7d0
Caused By Driver : aswSP.SYS
Caused By Address : aswSP.SYS+720e
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cd40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\031912-40560-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 287 352
==================================================

Edited by matt7, 07 April 2012 - 05:55 AM.


#4 AustrAlien

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Posted 07 April 2012 - 08:38 AM

avast! is implicated in the crashes that produced 2 of the 3 available minidumps. I suggest that you un-install avast! and test the system.

:step1: Un-install avast! in the usual manner, and restart the computer.

:step2: Download the avast! Uninstall Utility http://www.avast.com/uninstall-utility
  • Re-boot the system into Safe Mode and run the Uninstall Utility.
  • Re-start the computer normally to ensure a complete removal.
:step3: Try either of the these two (free) antivirus applications:
Let's see what the situation is like after doing that. Test the system to see if the problem you were having is still present. If the system crashes again, zip up the new minidump and attach it to your post, as per the following instructions.

Please zip up the last minidump and attach to your reply so I can have a closer look.
  • Navigate to C:\Windows\Minidump <<< folder
    The minidumps will be found inside this folder.
  • Right-click on the most recent minidump file > Send to ... > Compressed (zipped) Folder.
    The zip file will be located in the same place (the Minidump folder).
  • Attach the zip file to your next reply.
    When you click on Add Reply, you will see the facility to attach a file just below the box where you type your message.
========================
BSOD BUGCHECK SUMMARY
................................................................
Loading Dump File [C:\CactusIsland\matt7_BC\Windows7_Vista_jcgriff2\040712-35583-01.dmp]
Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330
Debug session time: Sat Apr 7 08:30:57.403 2012 (UTC + 10:00)
System Uptime: 0 days 0:09:55.854
Unable to load image \SystemRoot\system32\drivers\iaStor.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+cbb )
BAD_POOL_HEADER (19)
OVERLAPPED_MODULE: Address regions for 'aswFsBlk' and 'btfilter.sys' overlap
BUGCHECK_STR: 0x19_3
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
PROCESS_NAME: svchost.exe
FAILURE_BUCKET_ID: X64_0x19_3_nt!ExDeferredFreePool+cbb
Bugcheck code 00000019
Arguments 00000000`00000003 fffffa80`0830e4a0 fffffa80`0830e4a0 fffffa80`0a30e4a0
BiosVersion = R1190V3
BiosReleaseDate = 09/05/2011
SystemManufacturer = Sony Corporation
SystemProductName = VPCF22J1E
SystemFamily = VAIO
SystemVersion = C609B3YF
CPUID: "Intel® Core™ i5-2410M CPU @ 2.30GHz"
MaxSpeed: 2300
CurrentSpeed: 2294
................................................................
Loading Dump File [C:\CactusIsland\matt7_BC\Windows7_Vista_jcgriff2\032712-47892-01.dmp]
Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330
Debug session time: Tue Mar 27 23:32:52.899 2012 (UTC + 10:00)
System Uptime: 0 days 0:12:14.961
Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+100 )
KMODE_EXCEPTION_NOT_HANDLED (1e)
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".
BUGCHECK_STR: 0x1E_c0000005
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
PROCESS_NAME: plugin-contain
FAILURE_BUCKET_ID: X64_0x1E_c0000005_nt!ExDeferredFreePool+100
Bugcheck code 0000001E
Arguments ffffffff`c0000005 fffff800`035bd9bc 00000000`00000000 ffffffff`ffffffff
................................................................
Loading Dump File [C:\CactusIsland\matt7_BC\Windows7_Vista_jcgriff2\031912-40560-01.dmp]
Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330
Debug session time: Mon Mar 19 23:00:33.277 2012 (UTC + 10:00)
System Uptime: 0 days 0:10:24.728
Unable to load image \SystemRoot\System32\Drivers\aswSP.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for aswSP.SYS
*** ERROR: Module load completed but symbols could not be loaded for aswSP.SYS
Probably caused by : aswSP.SYS
( aswSP+720e )
BAD_POOL_HEADER (19)
BUGCHECK_STR: 0x19_20
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
PROCESS_NAME: AvastSvc.exe
FAILURE_BUCKET_ID: X64_0x19_20_aswSP+720e
Bugcheck code 00000019
Arguments 00000000`00000020 fffffa80`01bf9940 fffffa80`01bf99a0 00000000`0406d7d0
................................................................

Edited by AustrAlien, 07 April 2012 - 08:53 AM.

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#5 matt7

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Posted 07 April 2012 - 09:13 AM

Yeah I saw that Avast caused BSOD, however I liked this free anti-virus :P

I think I'll try Avira!

However, the Intel website do not detect the specified driver (Intel Matrix Storage).

Edited by matt7, 07 April 2012 - 09:16 AM.





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