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Trojan and unable to run or update antivirus software


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2 replies to this topic

#1 karamferris

karamferris

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Posted 06 April 2012 - 05:54 PM

Hi there,

Windows xp sp3 is the operating system

I have been unable to update or open the user interface of the Antivirus software, and updating MBAM required the manual update. I also tried other antivirus software but it will not install. Sometimes I get a proxy prompt even though the internet connection does not require a proxy and proxy is unticked in the browser settings.

Below is the DDS log file

Please find attached attach and GMER log files

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_29
Run by user at 13:26:18 on 2012-04-06
Microsoft Windows XP Professional 5.1.2600.3.1252.61.1033.18.3071.2604 [GMT 10:00]
.
AV: Norton Internet Security *Enabled/Updated* {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton Internet Security *Enabled*
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
F:\Program Files\Ahead\InCD\InCDsrv.exe
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Common Files\InterVideo\DeviceService\DevSvc.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
F:\Program Files\TomTom HOME 2\TomTomHOMEService.exe
C:\Program Files\Western Digital\WD Drive Manager\WDBtnMgrSvc.exe
C:\Program Files\Western Digital\WD SmartWare\WD Drive Manager\WDDMService.exe
C:\Program Files\Western Digital\WD SmartWare\Front Parlor\WDSmartWareBackgroundService.exe
F:\New Folder (2)\ZuneBusEnum.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com.au/
uSearch Page = hxxp://www.telstra.com/
uDefault_Page_URL = hxxp://www.ninemsn.com.au
uWindow Title = Telstra BigPond Home Internet Explorer
uURLSearchHooks: H - No File
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: PriceGongBHO Class: {1631550f-191d-4826-b069-d9439253d926} - c:\program files\pricegong\2.1.0\PriceGongIE.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: NCH EN Toolbar: {37483b40-c254-4a72-bda4-22ee90182c1e} - c:\program files\nch_en\prxtbNCH_.dll
BHO: Canon Easy-WebPrint EX BHO: {3785d0ad-bfff-47f6-bf5b-a587c162fed9} - c:\program files\canon\easy-webprint ex\ewpexbho.dll
BHO: Norton Identity Protection: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton internet security\norton internet security\engine\19.6.1.8\coIEPlg.dll
BHO: Norton Vulnerability Protection: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton internet security\norton internet security\engine\19.6.1.8\ips\IPSBHO.DLL
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: WinZip Courier BHO: {a8fb70fa-0fdf-4601-9dc4-bfa1b357204f} - c:\progra~1\winzip~1\wzwmcie.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.7.7227.1100\swg.dll
BHO: Office Document Cache Handler: {b4f3a835-0e21-4959-ba22-42b3008e02ff} - f:\progra~1\micros~1\office14\URLREDIR.DLL
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: NetAssistant: {e38fa08e-f56a-4169-abf5-5c71e3c153a1} - c:\program files\freeze.com\netassistant\NetAssistant.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
BHO: Yontoo Layers: {fd72061e-9fde-484d-a58a-0bab4151cad8} - c:\program files\yontoo layers runtime\YontooIEClient.dll
TB: Canon Easy-WebPrint EX: {759d9886-0c6f-4498-bab6-4a5f47c6c72f} - c:\program files\canon\easy-webprint ex\ewpexhlp.dll
TB: NCH EN Toolbar: {37483b40-c254-4a72-bda4-22ee90182c1e} - c:\program files\nch_en\prxtbNCH_.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton internet security\norton internet security\engine\19.6.1.8\coIEPlg.dll
TB: {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No File
TB: {604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - No File
TB: {D4027C7F-154A-4066-A1AD-4243D8127440} - No File
EB: Encarta &Researcher: {9455301c-cf6b-11d3-a266-00c04f689c50} - c:\program files\common files\microsoft shared\reference 2001\EROProj.dll
EB: Canon Easy-WebPrint EX: {21347690-ec41-4f9a-8887-1f4aee672439} - c:\program files\canon\easy-webprint ex\ewpexhlp.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: E&xport to Microsoft Excel - f:\progra~1\micros~1\office12\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - f:\progra~1\micros~1\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - f:\progra~1\micros~1\office12\REFIEBAR.DLL
IE: {9455301C-CF6B-11D3-A266-00C04F689C50} - {9455301C-CF6B-11D3-A266-00C04F689C50} - c:\program files\common files\microsoft shared\reference 2001\EROProj.dll
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/C/0/C/C0CBBA88-A6F2-48D9-9B0E-1719D1177202/LegitCheckControl.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1237508932515
DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} - hxxps://webdl.symantec.com/activex/symdlmgr.cab
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1237510116718
DPF: {76A2A0AB-38B7-46DB-8E47-F10CDE4D7920} - hxxp://www.ga.gov.au/ecwplugins/NCS.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {CAFEEFAC-0016-0000-0029-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab
DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} -
TCP: DhcpNameServer = 10.0.0.138
TCP: Interfaces\{EA3DE957-B0CA-4E97-84B2-7469C3BBEC1B} : DhcpNameServer = 10.0.0.138
Handler: msencarta - {74D92DF3-6D9D-11D1-8B38-006097DBED7A} - c:\program files\common files\microsoft shared\reference 2001\MSREF.DLL
Handler: msero - {B0D92A71-886B-453B-A649-1B91F93801E7} - c:\program files\common files\microsoft shared\reference 2001\msero.dll
Handler: msref - {74D92DF3-6D9D-11D1-8B38-006097DBED7A} - c:\program files\common files\microsoft shared\reference 2001\MSREF.DLL
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\user\application data\mozilla\firefox\profiles\4ydx3nua.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.ask.com/?l=dis&o=14656
FF - prefs.js: network.proxy.type - 0
FF - plugin: c:\documents and settings\all users\application data\downloader\npBigPondMediaDownloaderDetector.dll
FF - plugin: c:\program files\adobe\reader 9.0\reader\air\nppdf32.dll
FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll
FF - plugin: c:\program files\google\google updater\2.4.2432.1652\npCIDetect14.dll
FF - plugin: c:\program files\google\update\1.3.21.111\npGoogleUpdate3.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\microsoft silverlight\4.1.10111.0\npctrlui.dll
FF - plugin: c:\program files\microsoft\office live\npOLW.dll
FF - plugin: c:\program files\picasa2\npPicasa3.dll
FF - plugin: c:\program files\winzip courier\npwzwmc.dll
FF - plugin: e:\program files\itunes\mozilla plugins\npitunes.dll
FF - plugin: e:\program files\quicktime\plugins\npqtplugin.dll
FF - plugin: e:\program files\quicktime\plugins\npqtplugin2.dll
FF - plugin: e:\program files\quicktime\plugins\npqtplugin3.dll
FF - plugin: e:\program files\quicktime\plugins\npqtplugin4.dll
FF - plugin: e:\program files\quicktime\plugins\npqtplugin5.dll
FF - plugin: e:\program files\quicktime\plugins\npqtplugin6.dll
FF - plugin: e:\program files\quicktime\plugins\npqtplugin7.dll
FF - plugin: f:\progra~1\micros~1\office14\NPAUTHZ.DLL
FF - plugin: f:\progra~1\micros~1\office14\NPSPWRAP.DLL
FF - plugin: f:\program files\canon\easy-photoprint ex\NPEZFFPI.DLL
.
============= SERVICES / DRIVERS ===============
.
R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\nis\1306020.00a\symds.sys [2012-3-23 340088]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\nis\1306020.00a\symefa.sys [2012-3-23 905336]
R1 BHDrvx86;BHDrvx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_19.5.1.2\definitions\bashdefs\20120317.002\BHDrvx86.sys [2012-3-17 820856]
R1 ccSet_NIS;Norton Internet Security Settings Manager;c:\windows\system32\drivers\nis\1306020.00a\ccsetx86.sys [2012-3-23 132744]
R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\nis\1306020.00a\ironx86.sys [2012-3-23 149624]
R2 cpuz135;cpuz135;c:\windows\system32\drivers\cpuz135_x32.sys [2011-11-22 21992]
R2 nvUpdatusService;NVIDIA Update Service Daemon;c:\program files\nvidia corporation\nvidia updatus\daemonu.exe [2011-12-23 2253120]
R2 TomTomHOMEService;TomTomHOMEService;f:\program files\tomtom home 2\TomTomHOMEService.exe [2011-3-9 92592]
R2 WDBtnMgrSvc.exe;WD Drive Manager Service;c:\program files\western digital\wd drive manager\WDBtnMgrSvc.exe [2008-7-24 102400]
R2 WDDMService;WD SmartWare Drive Manager;c:\program files\western digital\wd smartware\wd drive manager\WDDMService.exe [2010-1-21 110592]
R2 WDSmartWareBackgroundService;WD SmartWare Background Service;c:\program files\western digital\wd smartware\front parlor\WDSmartWareBackgroundService.exe [2009-6-16 20480]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2012-3-20 106104]
R3 IDSxpx86;IDSxpx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_19.5.1.2\definitions\ipsdefs\20120322.002\IDSXpx86.sys [2012-3-23 356280]
R3 NVHDA;Service for NVIDIA High Definition Audio Driver;c:\windows\system32\drivers\nvhda32.sys [2011-12-23 119656]
R3 VIAHdAudAddService;VIA High Definition Audio Driver Service;c:\windows\system32\drivers\viahduaa.sys [2009-3-20 222976]
S2 gupdate1c9aca1f87aad2;Google Update Service (gupdate1c9aca1f87aad2);c:\program files\google\update\GoogleUpdate.exe [2009-3-25 133104]
S2 NIS;Norton Internet Security;c:\program files\norton internet security\norton internet security\engine\19.6.2.10\ccsvchst.exe [2012-3-23 138232]
S3 AVEO;USB PC Camera;c:\windows\system32\drivers\AVEOdcnt.sys [2010-12-25 281472]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2009-3-25 133104]
S3 NAVENG;NAVENG;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_19.5.1.2\definitions\virusdefs\20120322.019\NAVENG.SYS [2012-3-23 86136]
S3 NAVEX15;NAVEX15;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_19.5.1.2\definitions\virusdefs\20120322.019\NAVEX15.SYS [2012-3-23 1576312]
S3 osppsvc;Office Software Protection Platform;c:\program files\common files\microsoft shared\officesoftwareprotectionplatform\OSPPSVC.EXE [2010-1-9 4640000]
S3 WDC_SAM;WD SCSI Pass Thru driver;c:\windows\system32\drivers\wdcsam.sys [2011-8-18 11520]
S3 WMZuneComm;Zune Windows Mobile Connectivity Service;f:\new folder (2)\WMZuneComm.exe [2011-8-5 268512]
.
=============== Created Last 30 ================
.
2012-04-06 02:35:05 -------- d--h--w- c:\documents and settings\all users\application data\Common Files
2012-04-06 02:34:27 -------- d-----w- c:\documents and settings\all users\application data\MFAData
2012-04-06 01:14:32 -------- d-----w- c:\documents and settings\user\application data\Malwarebytes
2012-04-06 01:14:26 -------- d-----w- c:\documents and settings\all users\application data\Malwarebytes
2012-04-06 01:14:25 20464 ----a-w- c:\windows\system32\drivers\mbam.sys
2012-04-06 01:14:25 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2012-04-06 01:09:57 -------- d-----w- c:\windows\pss
2012-04-06 01:08:41 -------- d-----w- c:\program files\CCleaner
2012-03-23 10:21:37 388216 ----a-w- c:\windows\system32\drivers\nis\1306020.00a\symtdi.sys
2012-03-23 10:21:37 345208 ----a-w- c:\windows\system32\drivers\nis\1306020.00a\symtdiv.sys
2012-03-23 10:21:36 905336 ----a-w- c:\windows\system32\drivers\nis\1306020.00a\symefa.sys
2012-03-23 10:21:36 574584 ----a-w- c:\windows\system32\drivers\nis\1306020.00a\srtsp.sys
2012-03-23 10:21:36 340088 ----a-r- c:\windows\system32\drivers\nis\1306020.00a\symds.sys
2012-03-23 10:21:36 32888 ----a-w- c:\windows\system32\drivers\nis\1306020.00a\srtspx.sys
2012-03-23 10:21:36 318584 ----a-w- c:\windows\system32\drivers\nis\1306020.00a\symnets.sys
2012-03-23 10:21:36 149624 ----a-w- c:\windows\system32\drivers\nis\1306020.00a\ironx86.sys
2012-03-23 10:21:36 132744 ----a-w- c:\windows\system32\drivers\nis\1306020.00a\ccsetx86.sys
2012-03-23 10:21:22 4782 ----a-w- c:\windows\system32\drivers\nis\1306020.00a\symvtcer.dat
2012-03-23 10:21:22 -------- d-----w- c:\windows\system32\drivers\nis\1306020.00A
2012-03-20 08:52:01 60872 ----a-w- c:\windows\system32\S32EVNT1.DLL
2012-03-20 08:52:01 141944 ----a-w- c:\windows\system32\drivers\SYMEVENT.SYS
2012-03-20 08:52:01 -------- d-----w- c:\program files\Symantec
2012-03-20 08:52:01 -------- d-----w- c:\program files\common files\Symantec Shared
2012-03-20 08:31:13 -------- d-----w- c:\documents and settings\all users\application data\PCSettings
.
==================== Find3M ====================
.
2012-02-18 18:15:13 414368 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2012-02-03 09:22:18 1860096 ----a-w- c:\windows\system32\win32k.sys
2012-01-31 10:10:05 22328 ----a-w- c:\windows\system32\drivers\PnkBstrK.sys
2012-01-31 10:10:05 22328 ----a-w- c:\documents and settings\user\application data\PnkBstrK.sys
2012-01-31 10:09:51 103736 ----a-w- c:\windows\system32\PnkBstrB.exe
2012-01-31 10:09:46 669184 ----a-w- c:\windows\system32\pbsvc.exe
2012-01-31 10:09:46 66872 ----a-w- c:\windows\system32\PnkBstrA.exe
2012-01-11 19:06:47 3072 ------w- c:\windows\system32\iacenc.dll
2012-01-09 16:20:25 139784 ----a-w- c:\windows\system32\drivers\rdpwd.sys
.
============= FINISH: 13:27:00.46 ===============

Attached Files



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#2 nasdaq

nasdaq

  • Malware Response Team
  • 38,925 posts
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Posted 12 April 2012 - 08:26 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.
===

Please download ComboFix from one of these locations:

Link 1
Link 2

* IMPORTANT !!! Save ComboFix.exe to your Desktop

  • Disable your Anti-Virus and Anti-Spyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
  • Close any open browsers, and all other programs working. Make sure you save your file if working on a document.
  • Do not install any other programs until this if fixed.[/b]
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
  • Some Rookit infection may damage your boot sector. The Windows Recovery Console may be needed to restore it. Do not bypass this installation. You may regret it.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Posted Image


Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Posted Image

Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

Note: If you have difficulty properly disabling your protection programs, refer to this link --> http://www.bleepingcomputer.com/forums/topic114351.html

Do not mouse click ComboFix's window while it's running. That may cause it to stall
===

Third party programs if not up to date can be the cause of infiltration an infection.

Please run this security check for my review.

Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
===

Note: If after running ComboFix you get this error message "Illegal operation attempted on a registry key that has been marked for deletion." when attempting to run a program all you need to do is restart the computer to reset the registry.

Please post the logs and let me know if the problem persists.

#3 nasdaq

nasdaq

  • Malware Response Team
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Posted 17 April 2012 - 09:46 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.




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