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I cannot access internet


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54 replies to this topic

#1 Cathryn2

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Posted 06 April 2012 - 10:50 AM

Hello

I cannot access the internet from IE or FF. April 4th I ran a full system scan with Microsoft security security essentials and MalwareBytes. Security Essentials said 2 virus found, TDSSKILLER Trojan:Win32/Alureon.gen!AD and the says
Trojan:Win32/Alureon.FL Since this happened I cannot get on the internet. I trred to attach Screen shots through flash drive but says file is too large.
I am on a WI windows 7 now, using a flash stick. I know this is bad,I do not have a disk here. Current XP machine is in Safe Mode, without networking.
I did get assistance back March 20th, these programs were installed at that time.

Edited by hamluis, 06 April 2012 - 03:32 PM.
Moved from XP to Am I Infected.


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#2 Broni

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Posted 06 April 2012 - 11:25 AM

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

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#3 Cathryn2

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Posted 06 April 2012 - 11:35 AM

Just a note I am in Safe mode Without Networking, Thanks

Farbar Service Scanner Version: 01-03-2012
Ran by Owner (administrator) on 06-04-2012 at 11:33:22
Running from "E:\"
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Minimal
****************************************************************

Internet Services:
============
Dnscache Service is not running. Checking service configuration:
The start type of Dnscache service is OK.
The ImagePath of Dnscache service is OK.
The ServiceDll of Dnscache service is OK.

Dhcp Service is not running. Checking service configuration:
The start type of Dhcp service is OK.
The ImagePath of Dhcp service is OK.
The ServiceDll of Dhcp service is OK.

afd Service is not running. Checking service configuration:
The start type of afd service is OK.
The ImagePath of afd service is OK.

NetBt Service is not running. Checking service configuration:
The start type of NetBt service is OK.
The ImagePath of NetBt service is OK.

Tcpip Service is not running. Checking service configuration:
The start type of Tcpip service is OK.
The ImagePath of Tcpip service is OK.

IpSec Service is not running. Checking service configuration:
The start type of IpSec service is OK.
The ImagePath of IpSec service is OK.


Connection Status:
==============
Localhost is blocked.
LAN connected.
Attempt to access Google IP returned error: Other errors
Attempt to access Yahoo IP returend error: Other errors


Windows Firewall:
=============
sharedaccess Service is not running. Checking service configuration:
The start type of sharedaccess service is OK.
The ImagePath of sharedaccess service is OK.
The ServiceDll of sharedaccess service is OK.

netman Service is not running. Checking service configuration:
The start type of netman service is OK.
The ImagePath of netman service is OK.
The ServiceDll of netman service is OK.


Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============
wscsvc Service is not running. Checking service configuration:
The start type of wscsvc service is OK.
The ImagePath of wscsvc service is OK.
The ServiceDll of wscsvc service is OK.


Windows Update:
============
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is OK.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv: "C:\WINDOWS\system32\wuauserv.dll".

BITS Service is not running. Checking service configuration:
The start type of BITS service is set to Demand. The default start type is Auto.
The ImagePath of BITS service is OK.
The ServiceDll of BITS service is OK.

EventSystem Service is not running. Checking service configuration:
The start type of EventSystem service is OK.
The ImagePath of EventSystem: "C:\WINDOWS\System32\svchost.exe -k netsvcs".
The ServiceDll of EventSystem: "C:\WINDOWS\System32\es.dll".


File Check:
========
C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\netbt.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit
C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit
C:\WINDOWS\system32\ipnathlp.dll => MD5 is legit
C:\WINDOWS\system32\netman.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\srsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\sr.sys => MD5 is legit
C:\WINDOWS\system32\wscsvc.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\wuauserv.dll => MD5 is legit
C:\WINDOWS\system32\qmgr.dll => MD5 is legit
C:\WINDOWS\system32\es.dll => MD5 is legit
C:\WINDOWS\system32\cryptsvc.dll => MD5 is legit
C:\WINDOWS\system32\svchost.exe => MD5 is legit
C:\WINDOWS\system32\rpcss.dll => MD5 is legit
C:\WINDOWS\system32\services.exe => MD5 is legit

Extra List:
=======
Eacfilt(10) Gpc(6) IPSec(4) IPSECEXT(8) IPSECSHM(9) NetBT(5) PSched(7) Tcpip(3)
0x11000000040000000100000002000000030000000B0000000C0000000D0000000E0000000F000000100000001100000005000000060000000700000008000000090000000A000000
IpSec Tag value is correct.

**** End of log ****

Edited by kathy710, 06 April 2012 - 11:43 AM.


#4 Broni

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Posted 06 April 2012 - 11:41 AM

Let's try to uninstall/reinstall TCP/IP stack.

1. Download winsock.zip
Unzip it.
Right click on Winsock.reg, click "Merge".
Allow registry merge.

2. Restart computer.

3. Go to Start ==> Control Panel. Double-click Network Connections. Right-click Local Area Connection, and select Properties.
  • On the General tab, click Install a popup window opens.
  • Select Protocol from the list and then click Add.
  • A new window opens, click Have Disk....
  • In the browse... box type c:\windows\inf
  • Click OK.
  • Select Internet Protocol (TCP/IP), and then click OK.
  • Restart and check the connection.

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#5 Cathryn2

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Posted 06 April 2012 - 11:58 AM

Can you help me on how to getDownload winsock.zip to the flash drive? This thing i am on is Windows 7, I am lost?

I think I got it, there was nothing to unzip, rebooting now.

Edited by kathy710, 06 April 2012 - 12:02 PM.


#6 Broni

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Posted 06 April 2012 - 12:00 PM

Download it on Windows 7, copy it to a flash drive and transfer it to bad computer.

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#7 Cathryn2

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Posted 06 April 2012 - 12:09 PM

Ok I just saw your reply, I will download here now, Thanks.
No it says Server not found and should i be trying this is safe mode with Networking? What copied to the flash drive says Winsock.reg, is that correct? Maybe I copied wrong,I am sorry, not very good at this flash drive copying.

Edited by kathy710, 06 April 2012 - 12:13 PM.


#8 Broni

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Posted 06 April 2012 - 12:13 PM

Attached.

Attached Files


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#9 Cathryn2

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Posted 06 April 2012 - 12:32 PM

No I cannot access the internet, problem loading the page, server not found. Forgot to mention After this started the other day FF was saying, it was "Off line". That not popping up anymore

Also when I try to run Diagnose connection, I get a pop up (Microsoft Visual C++ Runtime error Library

Edited by kathy710, 06 April 2012 - 12:35 PM.


#10 Broni

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Posted 06 April 2012 - 12:33 PM

Did you complete all steps from my reply #4?

Please post new FSS log.

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#11 Cathryn2

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Posted 06 April 2012 - 12:59 PM

Yes I think I did it right, I am so sorry, I hate Windows 7, I am not used to it. It copied like this Registration Entries (.reg)

Farbar Service Scanner Version: 01-03-2012
Ran by Owner (administrator) on 06-04-2012 at 12:51:52
Running from "E:\"
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
There is no connection to network.
Attempt to access Google IP returned error: Google IP is unreachable
Attempt to access Yahoo IP returend error: Yahoo IP is unreachable


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============

Windows Update:
============

File Check:
========
C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\netbt.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit
C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit
C:\WINDOWS\system32\ipnathlp.dll => MD5 is legit
C:\WINDOWS\system32\netman.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\srsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\sr.sys => MD5 is legit
C:\WINDOWS\system32\wscsvc.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\wuauserv.dll => MD5 is legit
C:\WINDOWS\system32\qmgr.dll => MD5 is legit
C:\WINDOWS\system32\es.dll => MD5 is legit
C:\WINDOWS\system32\cryptsvc.dll => MD5 is legit
C:\WINDOWS\system32\svchost.exe => MD5 is legit
C:\WINDOWS\system32\rpcss.dll => MD5 is legit
C:\WINDOWS\system32\services.exe => MD5 is legit

Extra List:
=======
Eacfilt(10) Gpc(6) IPSec(4) IPSECEXT(8) IPSECSHM(9) NetBT(5) PSched(7) Tcpip(3)
0x11000000040000000100000002000000030000000B0000000C0000000D0000000E0000000F000000100000001100000005000000060000000700000008000000090000000A000000
IpSec Tag value is correct.

**** End of log ****

#12 Broni

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Posted 06 April 2012 - 01:09 PM

The good news is that the fix worked and FSS log looks good now.

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings)
  • List Users, Partitions and Memory size
Click Go and post the result.

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#13 Cathryn2

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Posted 06 April 2012 - 01:16 PM

MiniToolBox by Farbar Version: 18-01-2012
Ran by Owner (administrator) on 06-04-2012 at 13:14:21
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================

127.0.0.1 localhost

========================= IP Configuration: ================================

Realtek RTL8139/810x Family Fast Ethernet NIC = Local Area Connection (Connected)


# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip



popd
# End of interface IP configuration




Windows IP Configuration



Server: UnKnown
Address: 127.0.0.1

Ping request could not find host google.com. Please check the name and try again.

Server: UnKnown
Address: 127.0.0.1

Ping request could not find host yahoo.com. Please check the name and try again.

Server: UnKnown
Address: 127.0.0.1

Ping request could not find host bleepingcomputer.com. Please check the name and try again.



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\Windows\System32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 01 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (04/06/2012 00:37:45 PM) (Source: MPSampleSubmission) (User: )
Description: EventType mptelemetry, P1 8024402c, P2 endsearch, P3 search, P4 3.0.8402.0, P5 mpsigdwn.dll, P6 3.0.8402.0, P7 microsoft security essentials (edb4fa23-53b8-4afa-8c5d-99752cca7094), P8 NIL, P9 mptelemetry0, P10 mptelemetry1.

Error: (04/06/2012 00:21:23 PM) (Source: JavaQuickStarterService) (User: )
Description: Unable to create JQS API server: socket() failed (Socket error 10044)

Error: (04/06/2012 00:16:38 PM) (Source: MPSampleSubmission) (User: )
Description: EventType mptelemetry, P1 8024402c, P2 endsearch, P3 search, P4 3.0.8402.0, P5 mpsigdwn.dll, P6 3.0.8402.0, P7 microsoft security essentials (edb4fa23-53b8-4afa-8c5d-99752cca7094), P8 NIL, P9 mptelemetry0, P10 mptelemetry1.

Error: (04/06/2012 00:01:59 PM) (Source: JavaQuickStarterService) (User: )
Description: Unable to create JQS API server: socket() failed (Socket error 10044)

Error: (04/06/2012 10:23:05 AM) (Source: MPSampleSubmission) (User: )
Description: EventType mptelemetry, P1 8007043c, P2 beginsearch, P3 search, P4 3.0.8402.0, P5 mpsigdwn.dll, P6 3.0.8402.0, P7 microsoft security essentials (edb4fa23-53b8-4afa-8c5d-99752cca7094), P8 NIL, P9 mptelemetry0, P10 mptelemetry1.

Error: (04/05/2012 08:21:07 PM) (Source: MPSampleSubmission) (User: )
Description: EventType mptelemetry, P1 8024402c, P2 endsearch, P3 search, P4 3.0.8402.0, P5 mpsigdwn.dll, P6 3.0.8402.0, P7 microsoft security essentials (edb4fa23-53b8-4afa-8c5d-99752cca7094), P8 NIL, P9 mptelemetry0, P10 mptelemetry1.

Error: (04/05/2012 05:58:26 PM) (Source: MPSampleSubmission) (User: )
Description: EventType mptelemetry, P1 8024402c, P2 endsearch, P3 search, P4 3.0.8402.0, P5 mpsigdwn.dll, P6 3.0.8402.0, P7 microsoft security essentials (edb4fa23-53b8-4afa-8c5d-99752cca7094), P8 NIL, P9 mptelemetry0, P10 mptelemetry1.

Error: (04/05/2012 04:27:03 PM) (Source: MPSampleSubmission) (User: )
Description: EventType mptelemetry, P1 8007043c, P2 beginsearch, P3 search, P4 3.0.8402.0, P5 mpsigdwn.dll, P6 3.0.8402.0, P7 microsoft security essentials (edb4fa23-53b8-4afa-8c5d-99752cca7094), P8 NIL, P9 mptelemetry0, P10 mptelemetry1.

Error: (04/05/2012 04:03:49 PM) (Source: MPSampleSubmission) (User: )
Description: EventType mptelemetry, P1 8024402c, P2 endsearch, P3 search, P4 3.0.8402.0, P5 mpsigdwn.dll, P6 3.0.8402.0, P7 microsoft security essentials (edb4fa23-53b8-4afa-8c5d-99752cca7094), P8 NIL, P9 mptelemetry0, P10 mptelemetry1.

Error: (04/05/2012 01:03:23 PM) (Source: MPSampleSubmission) (User: )
Description: EventType mptelemetry, P1 8007043c, P2 beginsearch, P3 search, P4 3.0.8402.0, P5 mpsigdwn.dll, P6 3.0.8402.0, P7 microsoft security essentials (edb4fa23-53b8-4afa-8c5d-99752cca7094), P8 NIL, P9 mptelemetry0, P10 mptelemetry1.


System errors:
=============
Error: (04/06/2012 00:37:45 PM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.

New Signature Version:

Previous Signature Version: 1.123.1005.0

Update Source: %NT AUTHORITY59

Update Stage: 3.0.8402.00

Source Path: 3.0.8402.01

Signature Type: %NT AUTHORITY602

Update Type: %NT AUTHORITY604

User: NT AUTHORITY\SYSTEM

Current Engine Version: %NT AUTHORITY605

Previous Engine Version: %NT AUTHORITY606

Error code: %NT AUTHORITY607

Error description: %NT AUTHORITY608

Error: (04/06/2012 00:27:49 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
Imapi

Error: (04/06/2012 00:21:28 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
Imapi

Error: (04/06/2012 00:21:21 PM) (Source: Service Control Manager) (User: )
Description: The Windows Firewall/Internet Connection Sharing (ICS) service terminated with the following error:
%%10047

Error: (04/06/2012 00:16:38 PM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.

New Signature Version:

Previous Signature Version: 1.123.1005.0

Update Source: %NT AUTHORITY59

Update Stage: 3.0.8402.00

Source Path: 3.0.8402.01

Signature Type: %NT AUTHORITY602

Update Type: %NT AUTHORITY604

User: NT AUTHORITY\SYSTEM

Current Engine Version: %NT AUTHORITY605

Previous Engine Version: %NT AUTHORITY606

Error code: %NT AUTHORITY607

Error description: %NT AUTHORITY608

Error: (04/06/2012 00:06:42 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
Imapi

Error: (04/06/2012 00:02:01 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
Imapi

Error: (04/06/2012 00:01:58 PM) (Source: Service Control Manager) (User: )
Description: The Windows Firewall/Internet Connection Sharing (ICS) service terminated with the following error:
%%10047

Error: (04/06/2012 00:00:39 PM) (Source: DCOM) (User: SYSTEM)
Description: DCOM got error "%%1084" attempting to start the service EventSystem with arguments ""
in order to run the server:
{1BE1F766-5536-11D1-B726-00C04FB926AF}

Error: (04/06/2012 11:59:26 AM) (Source: DCOM) (User: Owner)
Description: DCOM got error "%%1084" attempting to start the service StiSvc with arguments ""
in order to run the server:
{A1F4E726-8CF1-11D1-BF92-0060081ED811}


Microsoft Office Sessions:
=========================
Error: (04/06/2012 00:37:45 PM) (Source: MPSampleSubmission)(User: )
Description: mptelemetry8024402cendsearchsearch3.0.8402.0mpsigdwn.dll3.0.8402.0microsoft security essentials (edb4fa23-53b8-4afa-8c5d-99752cca7094)NILNILNIL

Error: (04/06/2012 00:21:23 PM) (Source: JavaQuickStarterService)(User: )
Description: Unable to create JQS API server: socket() failed (Socket error 10044)

Error: (04/06/2012 00:16:38 PM) (Source: MPSampleSubmission)(User: )
Description: mptelemetry8024402cendsearchsearch3.0.8402.0mpsigdwn.dll3.0.8402.0microsoft security essentials (edb4fa23-53b8-4afa-8c5d-99752cca7094)NILNILNIL

Error: (04/06/2012 00:01:59 PM) (Source: JavaQuickStarterService)(User: )
Description: Unable to create JQS API server: socket() failed (Socket error 10044)

Error: (04/06/2012 10:23:05 AM) (Source: MPSampleSubmission)(User: )
Description: mptelemetry8007043cbeginsearchsearch3.0.8402.0mpsigdwn.dll3.0.8402.0microsoft security essentials (edb4fa23-53b8-4afa-8c5d-99752cca7094)NILNILNIL

Error: (04/05/2012 08:21:07 PM) (Source: MPSampleSubmission)(User: )
Description: mptelemetry8024402cendsearchsearch3.0.8402.0mpsigdwn.dll3.0.8402.0microsoft security essentials (edb4fa23-53b8-4afa-8c5d-99752cca7094)NILNILNIL

Error: (04/05/2012 05:58:26 PM) (Source: MPSampleSubmission)(User: )
Description: mptelemetry8024402cendsearchsearch3.0.8402.0mpsigdwn.dll3.0.8402.0microsoft security essentials (edb4fa23-53b8-4afa-8c5d-99752cca7094)NILNILNIL

Error: (04/05/2012 04:27:03 PM) (Source: MPSampleSubmission)(User: )
Description: mptelemetry8007043cbeginsearchsearch3.0.8402.0mpsigdwn.dll3.0.8402.0microsoft security essentials (edb4fa23-53b8-4afa-8c5d-99752cca7094)NILNILNIL

Error: (04/05/2012 04:03:49 PM) (Source: MPSampleSubmission)(User: )
Description: mptelemetry8024402cendsearchsearch3.0.8402.0mpsigdwn.dll3.0.8402.0microsoft security essentials (edb4fa23-53b8-4afa-8c5d-99752cca7094)NILNILNIL

Error: (04/05/2012 01:03:23 PM) (Source: MPSampleSubmission)(User: )
Description: mptelemetry8007043cbeginsearchsearch3.0.8402.0mpsigdwn.dll3.0.8402.0microsoft security essentials (edb4fa23-53b8-4afa-8c5d-99752cca7094)NILNILNIL


=========================== Installed Programs ============================

Acrobat.com (Version: 1.6.65)
Adobe AIR (Version: 2.5.1.17730)
Adobe Flash Player 11 ActiveX (Version: 11.1.102.55)
Adobe Flash Player 11 Plugin (Version: 11.1.102.63)
Adobe Photoshop Album Starter Edition (Version: 1.0)
Adobe Reader X (10.1.2) (Version: 10.1.2)
Adobe Shockwave Player 11.6 (Version: 11.6.1.629)
Apple Application Support (Version: 2.1.7)
Apple Mobile Device Support (Version: 5.1.1.4)
Apple Software Update (Version: 2.1.3.127)
AutoServiceFee
Bonjour (Version: 3.0.0.10)
Compaq Connections
Compaq Organize
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
Coupon Printer for Windows (Version: 5.0.0.0)
Easy Internet Sign-up (Version: FE UI-2.1.0.847)
Enhanced Multimedia Keyboard Solution
Galileo Desktop (Version: 5.20)
Google Earth (Version: 6.1.0.5001)
Google Update Helper (Version: 1.3.21.111)
Hewlett-Packard ACLM.NET v1.1.0.0 (Version: 1.00.0000)
HP Deskjet 1000 J110 series Basic Device Software (Version: 22.50.231.0)
HP Deskjet 1000 J110 series Help (Version: 140.0.65.65)
HP Photo Creations (Version: 1.0.0.3781)
HP Update (Version: 5.003.001.001)
HpSdpAppCoreApp (Version: 2.00.0000)
Intel® Extreme Graphics Driver
IntelliMover Data Transfer Demo
Internet Explorer (Enable DEP)
InterVideo WinDVD Player (Version: 4.0-B11.389)
iTunes (Version: 10.6.0.40)
Java Auto Updater (Version: 2.0.7.1)
Java™ 6 Update 31 (Version: 6.0.310)
LiveReg (Symantec Corporation) (Version: 2.2.5.1678)
LiveUpdate 1.80 (Symantec Corporation) (Version: 1.80.19.0)
Malwarebytes Anti-Malware version 1.60.1.1000 (Version: 1.60.1.1000)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2656353)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Antimalware (Version: 3.0.8402.2)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Base Smart Card Cryptographic Service Provider Package
Microsoft Choice Guard (Version: 2.0.48.0)
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Money 2003 (Version: 11.0.50)
Microsoft Money 2003 System Pack (Version: 11.0.80)
Microsoft National Language Support Downlevel APIs
Microsoft Office Basic Edition 2003 (Version: 11.0.8173.0)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Outlook Connector (Version: 12.0.4518.1068)
Microsoft Outlook Hotmail Connector 32-bit (Version: 14.0.4763.1000)
Microsoft Plus! Digital Media Edition (Version: 1.00.00.2301)
Microsoft Security Client (Version: 2.1.1116.0)
Microsoft Security Essentials (Version: 2.1.1116.0)
Microsoft Silverlight (Version: 4.1.10111.0)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 Redistributable - KB2467175 (Version: 8.0.51011)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual J# .NET Redistributable Package 1.1 (Version: 1.1.4322)
Microsoft Works 7.0 (Version: 07.02.0620)
Mozilla Firefox 10.0.2 (x86 en-US) (Version: 10.0.2)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MUSICMATCH® Jukebox
Nortel Networks Contivity VPN Client
NVIDIA Gart Driver
NVIDIA Windows 2000/XP Display Drivers
OmniPass
PC-Doctor for Windows
Picasa 3 (Version: 3.8)
PS2
Python 2.2 combined Win32 extensions
Python 2.2.1 (Version: 2.2.1)
Quicken 2002 New User Edition
Quicken 2003 New User Edition (Version: 12.00.0000)
QuickTime (Version: 7.71.80.42)
RealOne Player
RecordNow! (Version: 6.0.0)
S3Display
S3Gamma2
S3Info2
S3Overlay
Sonic Update Manager (Version: 2.80)
Spelling Dictionaries Support For Adobe Reader 9 (Version: 9.0.0)
swMSM (Version: 12.0.0.1)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Windows Internet Explorer 7 (KB976749) (Version: 1)
Update for Windows Internet Explorer 7 (KB980182) (Version: 1)
Update for Windows XP (KB2492386) (Version: 1)
Update for Windows XP (KB2607712) (Version: 1)
Update for Windows XP (KB2616676) (Version: 1)
Update for Windows XP (KB2641690) (Version: 1)
VC 9.0 Runtime (Version: 1.0.0)
Viewpoint Media Player (Remove Only)
WebFldrs XP (Version: 9.50.6513)
Weblink
Windows Feature Pack for Storage (32-bit) - IMAPI update for Blu-Ray (Version: 1.0)
Windows Internet Explorer 7 (Version: 20070813.185237)
Windows Media Format 11 runtime
Windows Media Player 11
Windows Media Player Firefox Plugin (Version: 1.0.0.8)
Windows XP Service Pack 3 (Version: 20080414.031525)
Yahoo! Messenger

========================= Devices: ================================

Name: Enhanced Mulmedia PS/2 Keyboard
Description: Enhanced Mulmedia PS/2 Keyboard
Class Guid: {4D36E96B-E325-11CE-BFC1-08002BE10318}
Manufacturer: HP
Service: i8042prt
Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error should be resolved.

Name: IDE-DVD ROM 16x
Description: CD-ROM Drive
Class Guid: {4D36E965-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard CD-ROM drives)
Service: cdrom
Problem: : Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
Resolution: Reasons for this error include a driver that is not present; a binary file that is corrupt; a file I/O problem, or a driver that references an entry point in another binary file that could not be loaded.
Uninstall the driver, and then click "Scan for hardware changes" to reinstall or upgrade the driver.

Name: LITE-ON LTR-48247S
Description: CD-ROM Drive
Class Guid: {4D36E965-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard CD-ROM drives)
Service: cdrom
Problem: : Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
Resolution: Reasons for this error include a driver that is not present; a binary file that is corrupt; a file I/O problem, or a driver that references an entry point in another binary file that could not be loaded.
Uninstall the driver, and then click "Scan for hardware changes" to reinstall or upgrade the driver.

Name: Nortel IPSECSHM Adapter - Eacfilt Miniport
Description: Eacfilt Miniport
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Manufacturer: Nortel Networks
Service: Eacfilt
Problem: : Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
Resolution: Reasons for this error include a driver that is not present; a binary file that is corrupt; a file I/O problem, or a driver that references an entry point in another binary file that could not be loaded.
Uninstall the driver, and then click "Scan for hardware changes" to reinstall or upgrade the driver.

Name: Realtek RTL8139/810x Family Fast Ethernet NIC - Eacfilt Miniport
Description: Eacfilt Miniport
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Manufacturer: Nortel Networks
Service: Eacfilt
Problem: : Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
Resolution: Reasons for this error include a driver that is not present; a binary file that is corrupt; a file I/O problem, or a driver that references an entry point in another binary file that could not be loaded.
Uninstall the driver, and then click "Scan for hardware changes" to reinstall or upgrade the driver.

Name: WAN Miniport (IP) - Eacfilt Miniport
Description: Eacfilt Miniport
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Manufacturer: Nortel Networks
Service: Eacfilt
Problem: : Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
Resolution: Reasons for this error include a driver that is not present; a binary file that is corrupt; a file I/O problem, or a driver that references an entry point in another binary file that could not be loaded.
Uninstall the driver, and then click "Scan for hardware changes" to reinstall or upgrade the driver.

Name: Nortel IPSECSHM Adapter
Description: Nortel IPSECSHM Adapter
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Manufacturer: Nortel Networks
Service: IPSECSHM
Problem: : Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
Resolution: Reasons for this error include a driver that is not present; a binary file that is corrupt; a file I/O problem, or a driver that references an entry point in another binary file that could not be loaded.
Uninstall the driver, and then click "Scan for hardware changes" to reinstall or upgrade the driver.


========================= Memory info: ===================================

Percentage of memory in use: 36%
Total physical RAM: 1015.52 MB
Available physical RAM: 646.89 MB
Total Pagefile: 2971.32 MB
Available Pagefile: 2730.97 MB
Total Virtual: 2047.88 MB
Available Virtual: 1974.21 MB

========================= Partitions: =====================================

2 Drive c: (PRESARIO) (Fixed) (Total:69.82 GB) (Free:43.88 GB) NTFS
3 Drive d: (PRESARIO_RP) (Fixed) (Total:4.69 GB) (Free:0.91 GB) FAT32
4 Drive e: (USB_DISK) (Removable) (Total:0.47 GB) (Free:0.46 GB) FAT

========================= Users: ========================================

User accounts for \\KATNDREW

Administrator andrew ASPNET
Guest HelpAssistant Owner
SUPPORT_388945a0 SUPPORT_fddfa904


**** End of log ****

#14 Broni

Broni

    The Coolest BC Computer


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Posted 06 April 2012 - 01:22 PM

Make sure, your settings are correct.
1. Go Start>Settings>Control Panel (Vista/7 users: Start>Control Panel)
2. Double click Network Connections (Vista/7 users: Network and Sharing Center)
3. Vista/7 users - From the list of tasks on the left, click Manage network connections.
4. For a wired network connection, right-click Local Area Connection, and then select Properties.
For a wireless network connection, right-click Wireless Network Connection, and then select Properties.
5. From the General tab (Vista/7 users: Networking tab), click Internet Protocol version 4 (TCP/IPv4), make sure it is checked, and then click Properties
6. Make sure Obtain an IP Address Automatically and Obtain DNS server address Automatically are checked.
7. Click on "Advanced" button and make sure "IP Settings" tab looks like this:
Posted Image
Make sure "DNS" tab looks like this:
Posted Image
Make sure "WINS" tab looks like this:
Posted Image
8. Still in Control Panel double click on "Internet options" then "Connections" tab then "LAN Settings" button. Make sure "Automatically detect settings" is checked.
If you made any changes OK your way out.
Restart computer.


If that doesn't work...
Turn off computer. Disconnect router, and modem from power source for 1 minute. At the same time disconnect ethernet cable as well.
Reconnect everything.
Restart computer.

If that doesn't work, bypass router, and connect computer straight to the modem.

If that doesn't work...
Go Start>Run (Start search in Vista), type in:
cmd
Click OK (in Vista and 7, while holding CTRL, and SHIFT, press Enter).

In Command Prompt window, type in following commands, and hit Enter after each one:
ipconfig /flushdns
ipconfig /registerdns
ipconfig /release
ipconfig /renew
net stop "dns client"
net start "dns client"


Restart computer.

If that doesn't work...
Go Start>Run (Start search in Vista and 7), type in:
cmd
Click OK (in Vista and 7, while holding CTRL, and SHIFT, press Enter).

At Command Prompt, type in:
netsh int ip reset reset.log
Hit Enter.
Type in:
netsh winsock reset catalog
Hit Enter.

Restart computer.


If that doesn't work...
Download, install, and run WinSockFix: http://www.softpedia.com/get/Tweak/Network-Tweak/WinSockFix.shtml (doesn't work in Vista and 7)
Restart computer, and check again.

If that doesn't work...
Download Dial-A-Fix (DAF) (doesn't work in Vista and 7):
http://wiki.lunarsoft.net/wiki/Dial-a-fix#Mirrors.2Fdownload_locations.2C_and_articles

Have XP CD available in case DAF needs a file. Likely not!

Check all boxes on the screen (clear any restrictions if it shows any)
Then click GO!

When the entire page is finished click the HammerHead at bottom to go to the second DAF page.

Here, one at a time, do the below:

Reinstall BITS
Reinstall Windows Firewall
Repair Permissions
Reset networking

Watch for any File not found or other errors and make note as this may lead to the fix!

Restart computer.

My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 


#15 Cathryn2

Cathryn2
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Posted 06 April 2012 - 01:29 PM

So far "Automatically detect settings" Was NOT selected. Booting now

One question I type in reset reset Twice?

. At Command Prompt, type in:
netsh int ip reset reset.log
Hit Enter.
Type in:
netsh winsock reset catalog
Hit Enter.

If this is correct, then the reply is "netis is not recognized as an internal or external command
Ok thanks, booting now, then if that does not work I will finish the rest

Edited by kathy710, 06 April 2012 - 01:50 PM.





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