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s.m.a.r.t repair


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#1 martininEngland

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Posted 06 April 2012 - 07:05 AM

I am new here, but with a problem which I think is well known.

When starting up my Windows 7, access to certain parts of my hard disc is blocked via the usual route. I have a black screen and many, many error messages saying

" Error message - Write fault Error.
A Write command during the test has failed to complete. This may be due to media or read/write error. The system generates an exception error when using a reference to an invalid system memory address"

This is followed by an un-prompted "Scan" which probably leads to a scam site. I have not investigated this in detail.

Any suggestions on how to remove this virus?

Edit: Moved topic from Windows 7 to the more appropriate forum. ~ Animal

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#2 Artrooks

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Posted 06 April 2012 - 07:34 AM

martininEngland,

Have a look at this link: http://www.bleepingcomputer.com/virus-removal/remove-smart-hdd

If you are still having difficulties after following above, post in the Bleeping Computer's Am I infected? Forum.

Regards,
Brooks



 


#3 martininEngland

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Posted 10 April 2012 - 06:21 AM

Many thanks for providing this link and moving the thread to the correct forum.

I will have to spend some time familiarising myself with this site, which seems to have a wealth of very useful information for techono-idiots like myself...:)

I did the clean-up which has removed the virus. So great on that score.

However one thing that the virus did was to remove all links from the start menu, so I cannot find any documents, or access things like the control panel. At the moment the only access I have are MSN and Explorer.

How do I re-instate the links?




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