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Blue Screen after Standby/Hibernate


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#1 Certa

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Posted 06 April 2012 - 12:34 AM

Hello,

I had a problem a few weeks ago where my computer just wouldn't go to standby mode after the specified time. Not sure what's relevant and what isn't so I'll go over the last few weeks. I started using PC SLEEP and it worked, but then I got a new video card and have recently been switching between using two monitors for PC and one monitor for PC and the other for xbox. I'm not sure what went wrong but I heard errors going off like ERRR, ERRR, ERRR like a burglary alarm or something and the computer crashed. Now here's the really weird part: there is only a problem if I let it go into sleep mode overnight. If I just put it to sleep then turn it back on again, it'll be fine. That's why I tested with hibernate and I have the same problem.

Windows Vista 64-bit, Asus Geforce 550 TI, ummm ask if you need anything else I'll get a dxdiag.

I am helplessly confused but the latest problem reporting thingie said this:

Quote:
Product
Windows

Problem
Shut down unexpectedly

Date
4/1/2012 1:27 PM

Status
Not Reported

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033

Files that help describe the problem (some files may no longer be available)
Mini040112-01.dmp
sysdata.xml
Version.txt

Extra information about the problem
BCCode: 101
BCP1: 0000000000000030
BCP2: 0000000000000000
BCP3: FFFFFA60005EC180
BCP4: 0000000000000001
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1

There are also some files in the report folder C:\Users\Administrator\AppData\Local\Temp\WERA70B.tmp
called sysdata, Mini040112-01 and Version, let me know if you need any of those?

Thanks so much for any help you can offer, I really appreciate it.

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#2 AustrAlien

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Posted 06 April 2012 - 02:36 AM

Let's collect some more information: I'll have a look at it and help you try to resolve the problem.

:step1: Please follow the instructions: BSOD Posting Instructions: Windows 7 - Vista

(Note: When you run BSOD_Windows7_Vista_v2.64_jcgriff2_.exe, it will also run autoruns.exe ... and both need to be in the same location!)
... with one exception in the following line:
  • "4. Zip up the entire output folder + PERFMON and attach the zip file to your next post."
The BC forums will allow a total attachment size of only 512 kb (and what you need to attach will exceed this limit). Please upload the zip file to a file sharing website of your choice and and post a link to it in this thread so that we can access your uploaded zip file. I will have a look at the contained information and see if I can shed some light on your BSOD issue.

See the suggestions in the following links for recommendations on file sharing websites:
  • http://lifehacker.com/388284/best-online-file-sharing-services
  • http://www.hongkiat.com/blog/15-great-free-online-file-sharing-alternatives/
  • http://www.smashingapps.com/2008/08/28/5-best-free-file-hosting-services-to-store-your-files.html

:step2: Please Publish a Snapshot using Speccy, and post a link to it in this thread.
  • It is a convenient and accurate way of providing us with details of your computer specifications.

:step3: Please download MiniToolBox, save it to your desktop and run it.
  • Checkmark the following checkboxes:
    • List Installed Programs
  • Click Go.
    When the scan is finished, a text file will open in a Notepad window.
  • Copy the entire contents of the Notepad window, and paste in your reply.
    (Result.txt will be saved in the same directory the tool is run.)

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#3 Certa

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Posted 06 April 2012 - 06:39 PM

Wow! Thanks for the really fast reply, sorry for not responding for so long.

http://dl.dropbox.com/u/41618348/Windows7_Vista_jcgriff2.rar

http://speccy.piriform.com/results/ulhoMAn7HfjM8WVXFy2VVvy


MiniToolBox by Farbar Version: 18-01-2012
Ran by Administrator (administrator) on 06-04-2012 at 19:36:40
Microsoft® Windows Vista™ Home Premium Service Pack 2 (X64)
Boot Mode: Normal
***************************************************************************

=========================== Installed Programs ============================

µTorrent (Version: 1.8.2)
Adobe Flash Player 11 Plugin 64-bit (Version: 11.1.102.62)
CCleaner (Version: 3.10)
Curse Client (Version: 4.0.1.260)
Dropbox (Version: 1.2.52)
Google Chrome (Version: 18.0.1025.151)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (x64) - KB2467175 (Version: 8.0.51011)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 ATL Update kb973924 - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Xbox 360 Accessories 1.2 (Version: 1.20.146.0)
Nexus Mod Manager (Version: 0.15.15)
NVIDIA 3D Vision Controller Driver 296.10 (Version: 296.10)
NVIDIA 3D Vision Driver 296.10 (Version: 296.10)
NVIDIA Control Panel 296.10 (Version: 296.10)
NVIDIA Graphics Driver 296.10 (Version: 296.10)
NVIDIA HD Audio Driver 1.3.12.0 (Version: 1.3.12.0)
NVIDIA Install Application (Version: 2.1002.62.312)
NVIDIA PhysX System Software 9.12.0213 (Version: 9.12.0213)
NVIDIA Update 1.7.11 (Version: 1.7.11)
NVIDIA Update Components (Version: 1.7.11)
PeerBlock 1.0+ (r484) (Version: 1.0.0.484)
Sansa Updater
Speccy (Version: 1.12)
Sublime Text 2 Build 2181
SUPERAntiSpyware (Version: 5.0.1118)
Winamp Detector Plug-in (Version: 1.0.0.1)
Windows Live ID Sign-in Assistant (Version: 6.500.3165.0)

**** End of log ****


For some reason Norton 360 isn't being reported as being installed anywhere, but it is (and it even has the lil green checkmark thing). Also, I have more programs than what's listed there...

#4 Certa

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Posted 07 April 2012 - 02:22 AM

...

.....
<< did I do that? That's not part of my log. Is it? :x

Edited by Certa, 07 April 2012 - 02:22 AM.


#5 noknojon

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Posted 07 April 2012 - 02:50 AM

If you mean the item above yours Post #4, it is not yours and has been reported

#6 AustrAlien

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Posted 07 April 2012 - 06:56 AM

Summary: 12 crash dumps in total
  • 4 early dumps .... one in each month of Sep, Oct, Nov, Dec 2011 ... and then a break of 3 months without a crash dump.
  • 8 recent dumps ... 6 in Mar. and 2 in Apr. 2012.
5 of the 12 dumps point to sptd.sys as being implicated in the crash. Let's get rid of sptd.sys and test the system to see what problems we are left with.

sptd.sys is normally associated with Daemon Tools or Alcohol 120% (CD/DVD-ROM drive emulation software), but I see no evidence of those programs currently on the system (please check, and if you do find either of these programs installed, then un-install them). Unfortunately the sptd.sys file is usually left behind after uninstalling the program, and it needs to be removed manually or using the following method:
  • Download and run the SPTD setup file: http://www.duplexsecure.com/en/downloads

    Note: Running this file will enable you to either uninstall sptd.sys or to install it.
  • Choose to uninstall/remove sptd.sys
When you have done this restart the computer and check that the file sptd.sys is no longer present on your system. One way to verify this is to perform a search for the file (ensure that you use the 64 bit version of SystemLook).

Please download SystemLook.exe and save it to your Desktop.
  • alternate download link
    For users of Windows 64 bit systems: SystemLook (64-bit)
  • Double-click SystemLook.exe to run it.
  • Copy the content of the following code box and paste into the main text field:
    :filefind
    sptd.sys
    
  • Click the Look button to start the scan.
    Please be patient, as it may take a little time.
  • When finished, a Notepad window will open with the results of the scan.
  • Please copy & paste the entire content of this log in your next reply.
Note: The log, SystemLook.txt, is saved on your Desktop.

Let's see what the situation is like after doing that. Test the system to see if the problem you were having is still present. If the system crashes again, zip up the new minidump and attach it to your post, as per the following instructions.

Please zip up the last minidump and attach to your reply so I can have a closer look.
  • Navigate to C:\Windows\Minidump <<< folder
    The minidumps will be found inside this folder.
  • Right-click on the most recent minidump file > Send to ... > Compressed (zipped) Folder.
    The zip file will be located in the same place (the Minidump folder).
  • Attach the zip file to your next reply.
    When you click on Add Reply, you will see the facility to attach a file just below the box where you type your message.
========================
BSOD BUGCHECK SUMMARY
Spoiler

Edited by AustrAlien, 07 April 2012 - 07:06 AM.

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#7 Certa

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Posted 08 April 2012 - 03:14 AM

SystemLook 30.07.11 by jpshortstuff
Log created at 04:13 on 08/04/2012 by Administrator
Administrator - Elevation successful

========== filefind ==========

Searching for "sptd.sys"
No files found.

-= EOF =-

I'll be testing it more thoroughly in a little while. Before it was okay if I only let it "sleep" for a few minutes, the problems were if it slept for a few hours at a time. I'll be back in a few hours and let you know how it went. :) Thank you so much for your help!

#8 Certa

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Posted 08 April 2012 - 12:01 PM

No problems yet! Should I make a new thread if it starts up again or bump this one?

Thank you so much, again!!!

Edited by Certa, 08 April 2012 - 12:02 PM.


#9 AustrAlien

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Posted 08 April 2012 - 02:58 PM

Take as long as it takes to test the system; whether it is a few days or a few weeks, doesn't matter.

Get back to me in this topic if the problem occurs again.

Good luck.
AustrAlien
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#10 cryptodan

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Posted 08 April 2012 - 03:07 PM

Usually when a computer BSOD's coming out of any form of power saving mode it is caused by outdated system drivers such as video, network, and at times incompatible BIOS with a new driver update. This has been my experience with power saving mode and computers.

#11 Certa

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Posted 09 April 2012 - 02:17 PM

Hello,

It happened again, if it helps it was asleep about three hours longer. I waited around 20 minutes and it didn't do anything about any report or collecting data or anything and there wasn't a thing at startup either. Also, I got a new graphics card a few months ago. Here's some data again, I saved the perfmon as bsod report.

http://dl.dropbox.com/u/41618348/Windows7_Vista_jcgriff2.rar

#12 cryptodan

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Posted 09 April 2012 - 03:41 PM

I just checked your speccy, and noticed that you have a Hitachi Hard Drive, can you please download the Drive Fitness Test and run the diagnostics. Also how big does your hiberfile.sys get? I see you also have 4Gigs of RAM. You could be using up all your ram then page file and when your PC wakes up it is doing to much and crashes.

#13 Certa

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Posted 09 April 2012 - 06:39 PM

How do I see how big it is? I'm not sure where it is. I'll do that other thing soon.

Also how do I use less ram? Just have fewer windows/processes open?

Edited by Certa, 09 April 2012 - 06:47 PM.


#14 cryptodan

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Posted 09 April 2012 - 06:41 PM

You would have to have show hidden files enabled and look in your c:\.

#15 Certa

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Posted 10 April 2012 - 12:18 AM

I can't find it sorry. :(




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