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3 replies to this topic

#1 BailGuy702


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Posted 05 April 2012 - 08:07 PM


I’m new to this site so I apologize if I’m not following procedure. I read up before posting but just incase I missed something, thank you in advanced.

I am using a work computer and it is shared by my self and two other employees’. One of them decided to watch a basketball game online on a site that has a million links and the following day when i came in, the computer was almost unusable. I hit alt+ctrl+dlt and i noticed that SVCHOST was running at 500k+ memory. I closed down the process and everything worked fine for a while. Then it started slowing down once again and the same process was running at high memory consumption. The same has been happening and i find my self force closing it every few minutes. I've fixed viruses on my own before but this one is kicking my ass. I ran malware bytes and nothing came back. I have combofix but I don’t feel comfortable running it on a machine that does not belong to me without proper guidance. I need help because the IT bill would come out of my check and i just can’t afford it. Any and all help is greatly appreciated, Thank You.

I’m Running Windows XP professional.

Edited by BailGuy702, 05 April 2012 - 10:39 PM.

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#2 Broni


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Posted 06 April 2012 - 11:34 AM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.


Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
Click Go and post the result.


Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt


Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

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#3 zacharycat


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Posted 06 April 2012 - 11:43 AM

EXACTLY the same thing happened to me. I posted a thread here yesterday - http://www.bleepingcomputer.com/forums/topic449010.html.

It didn't affect my machine as badly, at least not at first, but then worsened. I am also running XP. Try the steps I did in the link above and I bet it works, mine is working fine now.

#4 zacharycat


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Posted 06 April 2012 - 11:47 AM

PS- Don't bother running the Microsoft program I ran, it's slow and wont help anyway. I would go right to the TDSS.exe on the kaspersky site, solved it almost instantly - http://support.kaspersky.com/faq/?qid=208283363

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