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Some kind of infection


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27 replies to this topic

#1 imranmikram

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Posted 05 April 2012 - 04:37 PM

Hello,

I'm running Windows 7 Home Premium 64, SP 1 and I have a problem.

I can't run ANY applications, including IE. I've tried restoring the .exe extensions in the registry to no avail. Because no applications work, I can't run anything like Malbytes.

Help please...

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#2 Broni

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Posted 05 April 2012 - 07:31 PM

Welcome aboard Posted Image

Same issue in safe mode?

What actually happens when you try to open some program?
No single program will run?

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#3 imranmikram

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Posted 05 April 2012 - 08:16 PM

Thanks.

Same issues in safe mode.

When I try to launch a program, I'll get the loading icon and then nothing happens. It doesn't load for a second and then shut down or anything hopeful like that.

I can get explorer windows open, so I can move documents around, but nothing else.

#4 Broni

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Posted 05 April 2012 - 08:22 PM

Download FixExec.exe to your desktop.
Double click on downloaded file to run the fix.
When the program has finished, it will generate a log on the desktop called FixExec.exe.
Post the log in your next reply.

NOTE. If for any reason you're not able to execute FixExec.exe rename it to FixExec.com, FixExec.pif or FixExec.scr.

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#5 imranmikram

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Posted 05 April 2012 - 09:07 PM

I'm not seeing a log. I tried renaming it with those other extensions. A black dialogue box comes up, but no log is produced.

#6 Broni

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Posted 05 April 2012 - 09:10 PM

How did you actually download the above tool?

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#7 imranmikram

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Posted 05 April 2012 - 09:11 PM

Using another computer I clicked on the link, put it on a stick, and dropped it onto the desktop of the affected computer.

#8 Broni

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Posted 05 April 2012 - 09:12 PM

Try to run the fix from safe mode.

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#9 imranmikram

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Posted 05 April 2012 - 09:17 PM

When I tried that there was still no log.

#10 Broni

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Posted 05 April 2012 - 09:19 PM

See if you can run any of these tools....

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

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#11 imranmikram

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Posted 05 April 2012 - 09:35 PM

Negative on all of them...

#12 Broni

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Posted 05 April 2012 - 09:37 PM

Let me report this topic to appropriate helpers.
Hold on there....

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#13 imranmikram

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Posted 05 April 2012 - 09:38 PM

Thanks. I appreciate it.

#14 JSntgRvr

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Posted 06 April 2012 - 10:00 AM

Lets give it a try. You will need a USB (Flash) pendrive.

For x32 (x86) bit systems download Farbar Recovery Scan Tool and save it to a flash drive.
For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:
  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Click on Repair your computer menu item.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.
On the System Recovery Options menu you will get the following options:

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt

  • Select Command Prompt
  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive letter and close the notepad.
  • In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
    Note: Replace letter e with the drive letter of your flash drive.
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the flash drive. Please copy and paste it to your reply.

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#15 boopme

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Posted 06 April 2012 - 10:20 AM

Hello, just letting you know I moved this topic to Here in the Virus, Trojan, Spyware, and Malware Removal Logs forum where it will stay.

Please remember to click the Watch Topic button at the top right and select Immediate Notification so you do not miss any replies now that you were moved.
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