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#1 GERRYS

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Posted 21 February 2006 - 04:39 PM

HELLO EVERYONE
FIRST OFF I WOULD LIKE TO SAY HOW NICE IT IS TO KNOW THERE ARE STILL PEOPLE OUT THERE WILLING TO HELP OTHERS. I WILL TRY TO KEEP THIS SHORT.
HERE'S MY PROBLEM- IM RUNNING WINDOWS XP PRO AND A FRIEND BORROWED MY COMPUTER FOR A WHILE, WHEN I GOT IT BACK IT WOULD NOT WORK PROPERLY (I LEARNED MY LESSON), COULD NOT LOAD ANY GAMES THAT HAD BEEN LOADED BEFORE WITH THE SAME CD'S. I DECICED TO FORMAT THE HARD DRIVE, ALL WENT WELL UNTIL THE END AND IT SAID THAT SOME FILES COULD NOT BE LOADED. NOW WHEN I TRY TO RE-FORMAT, IT DOES NOT START WITH DELETING HARD DRIVE OPTION, IT STARTS AT THE WINDO'S SETUP BUT NOT AT THE BEGINNING, IT SHOWS THE 3 FIRTS STEPS AS ALREADY HAVING BEEN DONE AND NOW IT IS TRYING TO LOAD WINDOWS BUT AT THE END I GET A NUMBER OF MESSAGES THAT SAY " COULD NOT LOAD THIS FILE", DO YOU WANT TO SKIP,CANCEL,RETRY?.
OPPS FORGOT SOMETHING, WHILE TRYING TO FORMAT THE FIRST TIME THE COMPUTER JAMBED AND I HAD TO REBOOT. MYSELF AND SOME FRIENDS HAVE TRIED VARIOUS WAYS TO RE-FORMAT BUT ALWAYS GET THOSE ANNOYING MESSAGES AFTER .
I SOMEHOW FEEL THAT SOMETHING GOT SCREWED UP IN THE INITIAL INSTALL OF WINDOWS AND NOW IT PREVENTS WINDOWS FROM BOOTING PROPERLLY BUT ILL LEAVE THAT TO YOU MORE EXPERIENCED PEOPLE.

LOOKING FORWARD TO YOUR REPLIES
GERRY

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#2 Enthusiast

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Posted 21 February 2006 - 04:54 PM

Do you have the set of six boot disks that you were supposed to make when you first loaded Windows XP?

If not you can make them with any computer running XP or download them here:

http://www.bootdisk.com/

Some computers came with a restore partition on the hard drive like some Sonys, some HPs, some Compaqs, etc.
Do you know if yours has it. If it does, you can restore the original configuration of XP that came on your computer when new using it.

Edited by Enthusiast, 21 February 2006 - 04:57 PM.


#3 GERRYS

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Posted 21 February 2006 - 05:26 PM

THANKS FOR THE FAST REPLY
YES I MADE THE 6 FLOPPY DISKS AND I TRIED USING THE FIRST ONE TO REBOOT BUT NOTHING HAPPENED OR AM I NOT DOING IT RIGHT

#4 Enthusiast

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Posted 21 February 2006 - 05:59 PM

Boot with the first floppy in the drive. Follow subsequent directions on screen.

Destructive Fresh Install Windows
Even if you are using the manufacturer’s restore discs.

You can reinstall Windows after you reformat your drive.

First you need Windows boot disks. You were supposed to create them when you first got your computer, but you can download them here:

http://www.microsoft.com/downloads/details...55-BD5AFEE126D8
I assumed you have Win XP Home. If you have XP Pro, search for the proper page to download the floppy disks for Pro.

After you reformat your hard drive following instructions you will find on the boot disks you can install Windows with the destructive restore cd that was supplied with your computer.

Creating startup disks (floppy disks)

1.Click Start, then click My Computer.
2.Right-click the Floppy drive icon, then left-click Format

Place a checkmark next to Create an MS-DOS startup disk.

Format options
Click Start, then click OK to create the startup disk.
At the Format Complete message, click OK.
Finally, click Close.

Use the following steps to recover the PC from a set of recovery discs (either CDs or DVDs):

1.Before recovering, back up files from the My Documents folder and from other folders you may have created.
2.Disconnect all peripherals (like the Personal Media Drive or USB thumb drives) and internal non-preinstalled IDE devices from the PC. Do not disconnect the monitor, keyboard, and mouse.
3.Turn on the PC and press the Esc key when the first logo screen appears.

Insert the first recovery disc into the top CD or DVD drive.

Use the Up, Down Arrow keys to select the CD that has the recovery disc and then press the Enter key to start.

If a screen displays "Press R for recovery options", press the R key.

A screen with a list of options should appear: R, F, and Q. These options can change depending on the state of the hard drive. For example, if the hard drive is new, only R lists.

Do the following depending on your situation:

Press F to perform a destructive recovery. This will format the hard drive. If the hard drive is new or has had the recovery partition damaged, this option will also create new partitions and format the drive.

Read and respond to each window and screen that appears.

When changing discs, do not press the OK button. Instead, wait for the drive to read the disc and it will automatically continue the recovery.

After the System Recovery is complete, the PC restarts and continues into Windows setup. Complete the setup screens and wait until the computer finishes the setup.

It may take a long time to complete Windows setup. This time varies and may take more than several hours. Recovery times are most affected by using recovery discs that were ordered from your computer manufacturer and/or the amount of files that were stored in the user account folders (Like My Documents and the Desktop).

When you can access the Windows desktop, immediately enable the Firewall, download Windows Critical updates (Including SP1 and SP2 if you do not have them), and set a restore point. For more information, refer to Things To Do After Performing a System Recovery in Windows XP.

Re-install software applications that you added after puchasing the PC, and any files that you have backed up.

[b]The fist thing to do after Windows boots up is make sure your firewall is on!
You can download a better one later.

Depending on how old your computer is you may have to reinstall SP1 AND SP2. If your computer is old enough not to have come with them, they won't be on the restore disk and you must install them ASAP or you will shortly be back here trying to reload Windows again, because without both of them installed you will rapidly become seriously infected again just as you are now.

After downloading ZoneAlarm or another firewall of your choice, installing it, and updating it, you can then begin to install an Anti-Virus program.
Free Zone Alarm SE:
http://www.zonelabs.com/store/content/comp...;NONE?lid=ho_za

After ZoneAlarm is up and functioning, disable the Windows XP firewall so it doesn't conflict with ZoneAlarm. By the way, ZoneAlarm is far superior to the firewall that comes with XP because it provides protection from both incoming and outgoing threats - Windows only protects against incoming threats leaving you no protection and no warning about dial homes, malicious telephone dialers that can run up huge phone bills that you WILL be responsible for, Trojans, and other malware that turns your machine into a Zombie without your knowledge or consent.

Next - A resident and regularly updated Anti-Virus program is absolutely necessary.
AVG is a really good freeware AV program that is recommended by most of us here.
Use only one AV program running though as they will conflict if more than one is used. If you prefer another good AV program that updates regularly, use it, but you must use one!
You can get AVG here free:
http://www.grisoft.com/us/us_index.php

Next- Anti-Spyware and Anti-malware Aps:

Anti-malware freeware (You can run as many of these as you wish. Generally there is no conflict between these and you should always run several consecutively - not at the same time)

*AdAware SE: http://www.lavasoftusa.com/software/adaware/

*Spybot S&D: http://www.safer-networking.org/en/index.html

*the above are the two most important to have!

Microsoft Antispyware Beta: http://www.microsoft.com/athome/security/s...re/default.mspx

SpywareBlaster: http://www.javacoolsoftware.com/spywareblaster.html

Microsoft Malicious Software Removal Tool (Win XP and Win 2000):
http://www.microsoft.com/security/malwareremove/default.mspx

A˛ - Free from http://www.majorgeeks.com/download4281.html . Run it, click Search for Updates, then click Scan.

CWShredder
CW Shredder removes some variants of spyware known as the Coolwebsearch Trojan. The Trojan takes advantage of a flaw in a key component of Windows -- Microsoft's version of the Java Virtual Machine -- to install itself via popups often found on porn and illegal software (a.k.a. "warez") sites. Run CWShredder after installing, and have it look for updates. Then click the "Fix" button, and the program will both scan and fix any problems it finds. If your system does not have this particularly nasty kind of spyware, it will give you the good news.
Freeware
http://www.intermute.com/spysubtract/cwshr...r_download.html

Microsoft Baseline Security Analyzer (MBSA)
MBSA is an easy-to-use tool designed for the IT professional that helps small and medium businesses determine their security state in accordance with Microsoft security recommendations and offers specific remediation guidance. Improve your security management process by using MBSA to detect common security misconfigurations and missing security updates on your computer systems.
http://www.microsoft.com/technet/security/...s/mbsahome.mspx

Occasionally you will want to check and verify that your AV program and Anti-Malware programs haven't missed anything.

The following are web based tools that you use to scan for Malware and Viruses (In addition to the ones you downloaded and have installed on your computer)
Most if not all of these use Active X technology so you must use Internet Explorer when you run them.

Online trojan detection scans here -
http://scan.sygatetech.com/pretrojanscan.html
http://windowsecurity.com/trojanscan

Web based online Antivirus and anti-malware scans: (these can and should be run regardless of whatever else you are using. You must use Internet Explorer to run these for the same reason I stated above.)

Kaspersky Anti-Virus Web Scanner
http://www.kaspersky.com/service?chapter=161739400#betatest

Windows Security Trojanscan
http://www.windowsecurity.com/trojanscan/trojanscan.asp

Panda Activescan (IE only)
http://www.pandasoftware.com/activescan/co...n_principal.htm

Trend Micro antivirus and malware scan:
http://housecall-beta.trendmicro.com/en/st...orp.asp?id=scan

Etrust Anti-virus web scanner
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx

You have a serious amount of work to do!
Good luck.

#5 GERRYS

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Posted 21 February 2006 - 10:23 PM

THANKS AGAIN ENTHUSIAST

I WILL TRY YOUR DIRECTIONS ALTHOUGH IT DID NOT BOOT UP FROM THE 1ST FLOPPY BEFORE, ANY IDEAS WHY IT DID NOT BOOT UP IN CASE IT STILL DOES NOT

#6 Enthusiast

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Posted 22 February 2006 - 06:57 AM

It will take all six before asking for the CD to reformat and reinstall Windows.

There are six Windows XP Setup boot floppy disks. You must have the files and the drivers that these disks contain to access the CD-ROM drive and to start the Setup process.


Make sure you have labeled each disk appropriately with the number that is specified by the program. You must use the disks in the correct order during the Setup process.

Use the Setup disks
After you create all six disks, insert the first disk in the floppy disk drive, and then restart the computer. The computer must be configured to boot from the floppy disk drive.

You may have to modify the BIOS settings on your computer to do this, and remember to change it back after the installation is complete

The Setup process starts. Insert the other floppy disks in order as you are prompted to do so. You must use the Windows XP CD-ROM (or your manufacturer's restore disk) to finish the Setup process.

Edited by Enthusiast, 22 February 2006 - 07:07 AM.


#7 GERRYS

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Posted 22 February 2006 - 07:27 AM

HELLO AGAIN

WELL I TRIED BOOTING WITH #1 FLOPPY AND HERE IS WHAT HAPPENED. THE A DRIVE MADE SOME NOISE FOR A BIT THEN STOPPED AND THE SCREEN WENT BLACK THEN NOTHING HAPPENS AFTER THAT.

#8 Enthusiast

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Posted 22 February 2006 - 02:23 PM

Either the floppies you created have errors (If you downloaded them from bootdisk.com they were probably in zipped folders that have to be unzipped before you burn them to floppies), or your floppy drive isn't working.

Make sure you created the floppies properly and if you have, the not reading the floppies problem may be related to the original problem you had of the cd drive not loading the games.

If you can get to the device manager you could see if the drives had warnings or if they were operating properly.

#9 GERRYS

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Posted 22 February 2006 - 05:26 PM

glad your back, hope you dont give up on me

i would think that the floppy drive must be ok because if i insert a different floppy it seems to work because i can see the word STARTING appear on the screen and then i get the A promp, then i switch to the xp #1 floppy and i type directory and it shows me 5 files on that floppy.

as for trying to see if the a drive and cd rom are working ok through the control panel forget it because at boot up i have absolutely no way of browsing because there is no windows system to use. besides everything worked ok on this computer up until i got it back from friend except for trying to load stuff but even then the cd rom was reading the cd ok.

why does a windows 98 se instal cd work fine in the same cd rom but still end up with the same problem at the end of the instal as with the xp cd install.

hope im not driving you crazy

#10 Enthusiast

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Posted 22 February 2006 - 06:56 PM

Try remaking the setup boot disks from here:

How to obtain Windows XP Setup boot disks
http://support.microsoft.com/?kbid=310994

Create the Setup disks
When you download the Setup disks, the download contains only one large program file. When you run the downloaded file, it extracts the files. You receive the following prompt:

This program creates the Setup boot disks for Microsoft Windows XP. To create these disks, you need to provide 6 blank, formatted, high-density disks.

Please specify the floppy drive to copy the images to:
Type the drive letter for the floppy disk drive (this is typically drive A). After you type the floppy disk drive letter, you receive the following prompt:

Insert one of these disks into drive drive letter:. This disk will become the Windows XP Setup Boot Disk.

Press any key when you are ready.
When you press a key, the downloaded file starts to extract and copy the files. Continue to insert the blank disks as you are prompted to do so until all six disks are created. If the process is interrupted, you must run the downloaded program file again to create all six disks.

Make sure to label each disk appropriately with the number that is specified by the program. You must use the disks in the correct order during the Setup process.

Use the Setup disks
After you create all six disks, insert the first disk in the floppy disk drive, and then restart the computer. The computer must be configured to boot from the floppy disk drive. You may have to modify the BIOS settings on your computer to do this.

The Setup process starts. Insert the other floppy disks as you are prompted to do so. You must use the Windows XP CD-ROM to finish the Setup process.

Download the Setup disk program file
Windows XP original release
For information about the Setup boot disk versions that are available for download, visit the following Microsoft Web sites:

Microsoft Windows XP Home Edition
http://www.microsoft.com/downloads/details...55-BD5AFEE126D8

Microsoft Windows XP Professional
http://www.microsoft.com/downloads/details...B7-4FED408EA73F

Windows XP Service Pack 1 (SP1)
Note Windows XP CD-ROMs that include SP1 have the text "Includes Service Pack 1" on the CD-ROM.

For information about the Setup boot disk versions that are available for download, visit the following Microsoft Web sites:
Windows XP Home Edition SP1
http://www.microsoft.com/downloads/details...05-719F45C382A4

Windows XP Professional SP1
http://www.microsoft.com/downloads/details...C2-631504EF5E26

Windows XP Service Pack 2 (SP2)
For information about the Setup boot disk versions that are available for download, visit the following Microsoft Web sites:

Windows XP Home Edition SP2
http://www.microsoft.com/downloads/details...&displaylang=en

Windows XP Professional SP2
http://www.microsoft.com/downloads/details...&displaylang=en

Download the appropriate disks - the status the computer came with - not what you upgraded it to,
so if it doesn't have SP 1 on the restore disk, download the one without any service packs.
You will have to update it after you get XP reinstalled and reauthenticated.

Edited by Enthusiast, 22 February 2006 - 07:01 PM.


#11 GERRYS

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Posted 22 February 2006 - 09:44 PM

well i made new floppies as you instructed and when i inserted disk 1 it booted up ok.
when it said to insert disk 2 i did but almost right away i got this message:

file\ntkrnlmp.exe could not be loaded
error code is 7
setup cannot continue, press any key to exit

what do i do now

#12 Enthusiast

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Posted 23 February 2006 - 02:19 PM

The last thing I can think of is to physically remove the hard drive and connect it to another computer running XP as a slave drive (set the jumper correctly), explore the HD and see if there is a restore partition which may have been installed on a hidden partition by the computer manufacturer. (you may have to set it to show hidden files and folders).

If no restore partition is there, then format the disk using the Windows software to do it.

To explore the disk and to subsequently format it click on the "My Computer" icon on the desktop then right click on the drive.

After format finishes, shut down the computer, remove your HD, reset the jumpers back to "master", put it back in your computer, set the bios back to boot from CD, and shut the computer off, reboot with the restore cd in the drive and use the cd to restore the op system.


Make sure that you disconnect the printer, speakers, etc and remove or disconnect anything that you added to the computer after you got it (such as a DVD burner, etc if it didn't come as original equipment with the computer and you added it later).

The only things that should be connected to the computer while you do this is the monitor, the mouse and the keyboard.
(use the original mouse and keyboard - connected to the PS2 ports - not USB ports, not a wireless mouse and keyboard or a usb connected mouse you added after the computer was new.)

Edited by Enthusiast, 23 February 2006 - 02:35 PM.





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