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can't find my graphics card or install the drivers


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19 replies to this topic

#1 matt59-8

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Posted 05 April 2012 - 04:02 AM

Hello

I just reformatted my pc to windows xp and cant seem to locate my graphics card or install the drivers for it. any help?

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#2 noknojon

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Posted 05 April 2012 - 04:13 AM

Please post a snapshot with Speccy -
How to Publish a snapshot with Speccy <<-- Directions

This will show us the Make / Model of Graphics card -

Thank You -

#3 matt59-8

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Posted 05 April 2012 - 04:29 AM

http://speccy.piriform.com/results/PAIcN4g3EnWxk0kY4V2Iagy

#4 noknojon

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Posted 05 April 2012 - 05:12 AM

Thanks Matt -
This is my Speccy report -
Graphics
Monitor
Name VA905 on
Next > My Graphics card - NVIDIA GeForce 8500 GT
Current Resolution 1280x1024 pixels
Work Resolution 1280x990 pixels
State enabled, primary, output devices support
Monitor Width 1280
Monitor Height 1024
Monitor BPP 32 bits per pixel
Monitor Frequency 60 Hz
Device \\.\DISPLAY1\Monitor0
This is your Speccy report ????
GraphicsMonitorName: on Current Resolution: 1152x864 pixelsWork Resolution: 1152x834 pixelsState: enabled, primaryMonitor Width: 1152Monitor Height: 864Monitor BPP: 32 bits per pixelMonitor Frequency: 1 HzDevice: \\.\DISPLAY1

We go back to the old way - Start > Control Panel > System > Hardware > Device Manager > Click the + next to Display Adaptors >
It should show a name of some type - Please tell me that name and any numbers after it -

Also can you please list the computer Make and Model if you can find it -

Thanks -

#5 matt59-8

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Posted 05 April 2012 - 05:19 AM

when i go into device manager it has no display adapters

#6 noknojon

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Posted 05 April 2012 - 05:31 AM

OK - - -
Is there any problem with your display or screen at this time ??
Also can you please list the computer Make and Model if you can find it (Dell / HP / Samsung etc.)

I do not know your time zone, but if you have some time to spare, can I help you with a few other items ??
This is a XP SP1 install and I will guide you to update and you have no Antivirus or firewall yet -

If not I can leave step by step instructions if you prefer -

Thanks -

#7 matt59-8

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Posted 05 April 2012 - 05:37 AM

no problem with the screen. its an acer.
yes i would like some help updating. no worry about the antivirus or firewall.

#8 noknojon

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Posted 05 April 2012 - 05:48 AM

First visit the Microsoft Update page HERE and see what Express updates it wants to install -
Do not bother with Custom Updates yet -
EDIT - You may want to turn off or reboot the computer after updates (even if you are not instructed) -

Edited by noknojon, 05 April 2012 - 05:50 AM.


#9 noknojon

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Posted 05 April 2012 - 06:03 AM

Once you have the basic updates offered (there should be quite a few) continue on to the next lot -
If not offered in the updates, the link below will install XP SP2 - Some people try to go directly to SP3 but this can cause problems -
http://www.softwarepatch.com/windows/winxpsp2-security.html


Next visit the Acer Drivers update page HERE and select your computer type and model -
Then download any ones that you think relate to your XP system

Edited by noknojon, 05 April 2012 - 06:05 AM.


#10 noknojon

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Posted 05 April 2012 - 06:25 AM

BleepingComputer has This Guide for updating to XP SP3 - It was written a while ago, but is still basically current -
You will note in it that it says to update 1 stage at a time, and not to hit a basic SP1 install with SP3 final installs -

At several times you may also need to go back to the ACER Drivers page, from above, to check for updated versions -

After each update, revisit the Microsoft Update page, from above, to continue getting the latest updates for each version -

You should by then be ready to install Microsoft Security Essentials Antivirus and the M/soft Firewall should be turned on -

This will take a while and it should not be rushed without checking each step ...........

Some homework for you :busy: Please post back if you are encountering any problems and we can work through them - :)

#11 matt59-8

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Posted 05 April 2012 - 06:43 AM

thank you so much got my driver to install and its working.

#12 noknojon

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Posted 05 April 2012 - 06:53 AM

Going great - Keep working to get all updates installed -

You will need SP3 to finish the job and then get all final M/soft updates (dozens of them) :wink:

#13 noknojon

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Posted 05 April 2012 - 07:19 AM

Hi briefly -

Have you been back to Device Manager and looked to see if there is something listed yet ??

Also keep posting if you meet any problems or minor glitches along the way -

EDIT -
When you have been about halfway through, can you please post another Speccy for me -
This line also had me concerned - -
32 bits per pixel Monitor Frequency: 1 Hz Device
Thanks -

Edited by noknojon, 05 April 2012 - 08:07 AM.


#14 hamluis

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Posted 05 April 2012 - 08:10 AM

Appears to me that your graphics capability is inherent in the chipset, see http://www.amd.com/us/products/desktop/chipsets/7-series-integrated/Pages/amd-780g-chipset.aspx .

It would be helpful to know the exact model of Acer...and then obtain appropriate drivers from http://support.acer-euro.com/drivers/downloads.html .

I'd be concerned as to why the report reflects both your firewall and AV as "disabled".

Do you have a drivers CD for your system?

Louis

#15 noknojon

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Posted 05 April 2012 - 09:05 AM

Hi -
Almost midnight here :blink: and if you need no other help for a while, I will check back early in the morning -

Us old blokes need at least few hours sleep every day :) (or most days) -

Keep posting and I will pick it up later -

Regards -




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