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Happili Infection


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54 replies to this topic

#1 Locksley

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Posted 04 April 2012 - 10:33 PM

Hi

I have a Happili redirect infection and possibly other malware as well. I am using a Windows 7 PC . I am unable to open applications , AVG, Spybot and Adaware have been disabled. I do not seem to be able to run removal tools after downloading them.

Can you please help me to fix this ?

Thanks

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#2 gringo_pr

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Posted 05 April 2012 - 01:45 AM

Hello and Welcome to Bleeping Computer!!

My name is Gringo and I'll be glad to help you with your computer problems.

I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of us

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the Watch Topic Button, select Immediate Notification, and click on Proceed. This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of hartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.


DeFogger:

  • Please download DeFogger to your desktop.

    Double click DeFogger to run the tool.
  • The application window will appear
  • Click the Disable button to disable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger may ask you to reboot the machine, if it does - click OK
Do not re-enable these drivers until otherwise instructed.

Download DDS:

  • Please download DDS by sUBs from one of the links below and save it to your desktop:

    Posted Image
    Download DDS and save it to your desktop

    Link1
    Link2
    Link3

    Please disable any anti-malware program that will block scripts from running before running DDS.

    • Double-Click on dds.scr and a command window will appear. This is normal.
    • Shortly after two logs will appear:
    • DDS.txt
    • Attach.txt
  • A window will open instructing you save & post the logs
  • Save the logs to a convenient place such as your desktop
  • Copy the contents of both logs & post in your next reply

information and logs:

  • In your next post I need the following

  • .logs from DDS
  • let me know of any problems you may have had

Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 Locksley

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Posted 05 April 2012 - 09:06 PM

Hi Gringo

Thanks for your prompt reply and help

Downloaded Defogger to Desktop from the link easily. Doubleclicked on DeFogger icon. Popup from User Account Control appeared asking me if I wanted to allow DeFogger to make changes to this computer. Selected Yes. Nothing happens. Tried again. Selected No. Nothing happens.

What should I do next ?

Locksley

#4 gringo_pr

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Posted 05 April 2012 - 09:18 PM

keep going to the next instructions


gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#5 Locksley

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Posted 05 April 2012 - 09:32 PM

Thanks

Spybot and Adaware already disabled. I have Malwarebytes AntiMalware and AVG installed. I am unable to disable them.

I downloaded DDS to Desktop easily using Link 1. Doubleclicked. Popup from User Account Control appeared asking me if I wanted to allow DeFogger to make changes to this computer. Selected Yes. Nothing happens. Tried again. Selected No. Nothing happens.

#6 Locksley

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Posted 05 April 2012 - 09:38 PM

Sorry . I meant DDS, not Defogger, in the last post

#7 gringo_pr

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Posted 05 April 2012 - 09:39 PM

Download and run OTL

Download OTL by Old Timer and save it to your Desktop.
  • Double click on OTL.exe to run it.
  • Under Output, ensure that Minimal Output is selected.
  • Under Extra Registry section, select Use SafeList.
  • Click the Scan All Users checkbox.
  • Click on Run Scan at the top left hand corner.
  • When done, two Notepad files will open.
    • OTL.txt <-- Will be opened and the that I need posted back here
    • Extra.txt <-- Will be minimized - save this one on your desktop in case I ask for it later
  • Please post the contents of OTL.txt in your next reply.

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#8 Locksley

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Posted 05 April 2012 - 09:51 PM

Well this will sound familiar...Downloaded OTL to Desktop from the link easily. Doubleclicked on OTL icon. Popup from User Account Control appeared asking me if I wanted to allow OTL to make changes to this computer. Selected Yes. Nothing happens. Tried again. Selected No. Nothing happens.

#9 gringo_pr

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Posted 05 April 2012 - 10:00 PM

try in safe mode please


gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#10 Locksley

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Posted 05 April 2012 - 10:19 PM

Thanks. Doubleclicked it it in Safe Mode. Popup asking if I wanted to run this software. Clicked Run. Nothing happened.

#11 gringo_pr

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Posted 05 April 2012 - 10:28 PM

Scan with exeHelper:

Please download exeHelper to your desktop.

  • Double-click on exeHelper.com to run the fix.
  • A black window should pop up, press any key to close once the fix is completed.
  • Post the contents of exehelperlog.txt (Will be created in the directory where you ran exeHelper.com, and should open at the end of the scan)

Note: If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together (they will both be in the one file).
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#12 Locksley

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Posted 05 April 2012 - 10:42 PM

Thanks

Downloaded exeHelper to Desktop from the link easily. Doubleclicked on exeHelper icon. Popup from User Account Control appeared asking me if I wanted to allow exeHelper to make changes to this computer. Selected Yes. Nothing happens. Tried again. Selected No. Nothing happens.

#13 gringo_pr

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Posted 05 April 2012 - 10:45 PM

Hello


try turning uac off for now and see if we can get things to work - http://windows.microsoft.com/en-US/windows-vista/Turn-User-Account-Control-on-or-off?SignedIn=1
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#14 Locksley

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Posted 05 April 2012 - 11:06 PM

Done

What next ?

#15 gringo_pr

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Posted 05 April 2012 - 11:10 PM

first try to run exe helper and then DDS or OTL


gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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