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Met police e-crime ransomware removal


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11 replies to this topic

#1 Richard_Hankins

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Posted 04 April 2012 - 07:45 AM

Folks,

a friend asked me to look at his PC (running Win XP SP3), after it totally ground to a halt. He showed me the screen this malware generates that requires you to pay 100 to unlock the PC, and accuses the user of all sorts of crimes, including watching child porn, etc. Given that my friend has mental health problems, this reduced him to a state of extreme anxiety, imagining that the (real) police would be at his door any moment.....it took me a long while to convince him this is well-known malware.

I tried booting the PC into safe mode to load and run MBAM, but no joy - it simply blue-screened repeatedly. A clever feature of this malware I gather. I tried a bootable CD containing Kapersky's Rescue Disk 10 software - but couldn't fix it either (though it did run the PC OK). I looked up putting MBAM on to a bootable CD, but the wisdom elsewhere on the net suggested this is difficult and doesn't work well.

I then extracted the PC's hard disk, and took it home, where I put into a USB disk caddy connected to my own Windows 7 PC, which has MBAM (Pro) running on it. MBAM found the following suspects:

Adware.QuestBrowse
Adware.ScanQuery

I deleted these, but am no way confident that the real problem has been found, since I could find no mention (elsewhere on the net) that these viruses are conected with e-crime problem.

What should I do next?

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#2 Broni

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Posted 04 April 2012 - 11:21 AM

Welcome aboard Posted Image

Is the computer bootable /operable now?

My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 Richard_Hankins

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Posted 04 April 2012 - 05:10 PM

Welcome aboard Posted Image

Is the computer bootable /operable now?



Thanks for the welcome, and thanks for pointing me to the obvious next step. Not sure why I stopped where I did, but I will get right on this in the morning (its bedtime in the UK!) and report back.

Richard

#4 Broni

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Posted 04 April 2012 - 05:30 PM

Cool :)

My Website

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#5 Richard_Hankins

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Posted 05 April 2012 - 05:46 AM

The PC now runs fine - at least it has run for over half an hour, whereas before it ran for about 2 mins before that e-crime thingy sprang into life.

I also checked the secondary hard disk (used for storage of music and films) with MBAM, but that was clean.

Anything else you think I should do now, before returning the machine to its owner?


Richard

#6 Broni

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Posted 05 April 2012 - 06:42 PM

We can run couple of checks....

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

My Website

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#7 Richard_Hankins

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Posted 10 April 2012 - 03:13 AM

Broni,

many thanks for the help. Here are the results of the five tools:

1. Security Check

Results of screen317's Security Check version 0.99.24
Windows XP Service Pack 3 x86
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
AVG 2011
AVG PC Tuneup 2011
AVG 2011
```````````````````````````````
Anti-malware/Other Utilities Check:

AVG PC Tuneup 2011
CCleaner
Java™ 6 Update 29
Adobe Reader X (10.1.2)
````````````````````````````````
Process Check:
objlist.exe by Laurent

AVG avgwdsvc.exe
AVG avgtray.exe
AVG avgrsx.exe
AVG avgnsx.exe
AVG avgemc.exe
``````````End of Log````````````


==================================================

2. FSS result:

Farbar Service Scanner Version: 01-03-2012
Ran by Dean (administrator) on 06-04-2012 at 10:36:49
Running from "G:\"
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
There is no connection to network.
Attempt to access Google IP returned error: Google IP is unreachable
Attempt to access Yahoo IP returend error: Yahoo IP is unreachable


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============

Windows Update:
============

File Check:
========
C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\netbt.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit
C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit
C:\WINDOWS\system32\ipnathlp.dll => MD5 is legit
C:\WINDOWS\system32\netman.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\srsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\sr.sys => MD5 is legit
C:\WINDOWS\system32\wscsvc.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\wuauserv.dll => MD5 is legit
C:\WINDOWS\system32\qmgr.dll => MD5 is legit
C:\WINDOWS\system32\es.dll => MD5 is legit
C:\WINDOWS\system32\cryptsvc.dll => MD5 is legit
C:\WINDOWS\system32\svchost.exe => MD5 is legit
C:\WINDOWS\system32\rpcss.dll => MD5 is legit
C:\WINDOWS\system32\services.exe => MD5 is legit

Extra List:
=======
Avgtdix(8) Gpc(3) IPSec(5) NetBT(6) PSched(7) Tcpip(4)
0x080000000500000001000000020000000300000004000000080000000600000007000000
IpSec Tag value is correct.

**** End of log ****

========================================================

3. Minitoolbox:

MiniToolBox by Farbar Version: 18-01-2012
Ran by Dean (administrator) on 06-04-2012 at 10:38:11
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================


127.0.0.1 localhost

========================= IP Configuration: ================================

1394 Net Adapter = 1394 Connection (Connected)
Realtek RTL8139 Family PCI Fast Ethernet NIC = Local Area Connection (Media disconnected)


# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : deans_pc

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Broadcast

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Local Area Connection:



Media State . . . . . . . . . . . : Media disconnected

Description . . . . . . . . . . . : Realtek RTL8139 Family PCI Fast Ethernet NIC

Physical Address. . . . . . . . . : 00-14-85-6A-CC-C0

Server: UnKnown
Address: 127.0.0.1

Ping request could not find host google.com. Please check the name and try again.

Server: UnKnown
Address: 127.0.0.1

Ping request could not find host yahoo.com. Please check the name and try again.

Server: UnKnown
Address: 127.0.0.1

Ping request could not find host bleepingcomputer.com. Please check the name and try again.



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 14 85 6a cc c0 ...... Realtek RTL8139 Family PCI Fast Ethernet NIC - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
255.255.255.255 255.255.255.255 255.255.255.255 2 1
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\Windows\System32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 04 C:\Program Files\Bonjour\mdnsNSP.dll [152864] (Apple Inc.)
Catalog9 01 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (03/26/2012 11:12:29 PM) (Source: Application Hang) (User: )
Description: Fault bucket 1180947459.

Error: (03/26/2012 11:11:59 PM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (03/22/2012 04:15:40 PM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 8.0.6001.18702, faulting module mshtml.dll, version 8.0.6001.19190, fault address 0x00067978.
Processing media-specific event for [iexplore.exe!ws!]

Error: (03/16/2012 06:57:17 PM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (03/16/2012 03:26:37 AM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (03/16/2012 03:22:02 AM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (03/16/2012 03:20:00 AM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (03/13/2012 07:03:10 PM) (Source: Application Hang) (User: )
Description: Hanging application explorer.exe, version 6.0.2900.5512, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (02/26/2012 02:28:29 PM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 8.0.6001.18702, faulting module mshtml.dll, version 8.0.6001.19190, fault address 0x000da6fc.
Processing media-specific event for [iexplore.exe!ws!]

Error: (02/22/2012 07:35:57 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\DOCUMENTS AND SETTINGS\DEAN\RECENT\EMINEM 911 FULL SONG - YOUTUBE.AAC.LNK> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)


System errors:
=============
Error: (03/31/2012 05:58:49 PM) (Source: 0) (User: )
Description: C:

Error: (03/20/2012 10:56:59 PM) (Source: 0) (User: )
Description: \Device\CdRom0

Error: (03/20/2012 10:56:53 PM) (Source: 0) (User: )
Description: \Device\CdRom0

Error: (03/20/2012 10:56:47 PM) (Source: 0) (User: )
Description: \Device\CdRom0

Error: (03/20/2012 10:56:41 PM) (Source: 0) (User: )
Description: \Device\CdRom0

Error: (03/20/2012 10:56:35 PM) (Source: 0) (User: )
Description: \Device\CdRom0

Error: (03/20/2012 10:56:15 PM) (Source: 0) (User: )
Description: \Device\CdRom0

Error: (03/13/2012 07:14:16 PM) (Source: 0) (User: )
Description: \Device\Harddisk1\D

Error: (03/13/2012 07:14:15 PM) (Source: 0) (User: )
Description: \Device\Harddisk1\D

Error: (03/13/2012 07:14:14 PM) (Source: 0) (User: )
Description: \Device\Harddisk1\D


Microsoft Office Sessions:
=========================
Error: (03/26/2012 11:12:29 PM) (Source: Application Hang)(User: )
Description: 1180947459

Error: (03/26/2012 11:11:59 PM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000

Error: (03/22/2012 04:15:40 PM) (Source: Application Error)(User: )
Description: iexplore.exe8.0.6001.18702mshtml.dll8.0.6001.1919000067978

Error: (03/16/2012 06:57:17 PM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000

Error: (03/16/2012 03:26:37 AM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000

Error: (03/16/2012 03:22:02 AM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000

Error: (03/16/2012 03:20:00 AM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000

Error: (03/13/2012 07:03:10 PM) (Source: Application Hang)(User: )
Description: explorer.exe6.0.2900.5512hungapp0.0.0.000000000

Error: (02/26/2012 02:28:29 PM) (Source: Application Error)(User: )
Description: iexplore.exe8.0.6001.18702mshtml.dll8.0.6001.19190000da6fc

Error: (02/22/2012 07:35:57 PM) (Source: Windows Search Service)(User: )
Description: Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)
C:\DOCUMENTS AND SETTINGS\DEAN\RECENT\EMINEM 911 FULL SONG - YOUTUBE.AAC.LNK


=========================== Installed Programs ============================

15354 Webcam Live (Version: 1.0.0.0)
Adobe AIR (Version: 2.6.0.19120)
Adobe Flash Player 11 ActiveX (Version: 11.2.202.228)
Adobe Reader X (10.0.1) (Version: 10.0.1)
Adobe Reader X (10.1.2) (Version: 10.1.2)
Apple Application Support (Version: 1.5.2)
Apple Mobile Device Support (Version: 3.4.1.2)
Apple Software Update (Version: 2.1.3.127)
ArcSoft VideoImpression 2
Ask Toolbar (Version: 1.14.1.0)
Ask Toolbar Updater (Version: 1.2.0.20007)
AVG 2011 (Version: 10.0.1424)
AVG 2011 (Version: 10.0.2113)
AVG PC Tuneup 2011 (Version: 10.0.0.26)
BitTorrent (Version: 7.1.0)
Bonjour (Version: 2.0.5.0)
BT Broadband Desktop Help
BT Yahoo! Toolbar
BTHomeHub
CCleaner (Version: 2.36)
ConvertXtoDVD 3.3.4.106e (Version: 3.3.4.106e)
DivX Setup (Version: 2.3.0.20)
Facemoods Toolbar
FilmOn HDi Player
Free Mp3 Wma Converter V 2.2 (Version: 2.2.0.0)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.3.2710.138)
Google Update Helper (Version: 1.3.21.111)
GoToAssist Corporate (Version: 9.0.0.570)
GoToAssist Corporate (Version: 9.0.570)
Java Auto Updater (Version: 2.0.6.1)
Java™ 6 Update 29 (Version: 6.0.290)
K-Lite Codec Pack 6.0.4 (Full) (Version: 6.0.4)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2656353)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Base Smart Card Cryptographic Service Provider Package
Microsoft Choice Guard (Version: 2.0.48.0)
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Kernel-Mode Driver Framework Feature Pack 1.5
Microsoft Silverlight (Version: 4.1.10111.0)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Works (Version: 08.04.0623)
MSN
MSVCRT (Version: 14.0.1468.721)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
NVIDIA Display Control Panel (Version: 6.14.11.9621)
NVIDIA Drivers (Version: 1.10)
NVIDIA nView Desktop Manager (Version: 6.14.10.00)
PricePeep for Internet Explorer (Version: 2.1.15.0)
QuestBrowse 1.0 build 120
QuickTime (Version: 7.69.80.9)
Realtek High Definition Audio Driver
ReBirth RB-338 2.0
ReBirth RB-338 2.0 Addon Pack 1
Recuva (Version: 1.41)
Samsung Kies (Version: 2.2.0.12014_18)
SAMSUNG USB Driver for Mobile Phones (Version: 1.4.103.0)
ScanQuery 1.0 build 115 powered by FIRST SEARCHBAR
Segoe UI (Version: 14.0.4327.805)
SiSoftware Sandra Lite 2011.SP5 (Version: 17.80.2011.10)
Skype Click to Call (Version: 5.6.8442)
Skype 5.5 (Version: 5.5.124)
Tweak UI
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft Windows (KB971513)
Update for Windows Internet Explorer 8 (KB2447568) (Version: 1)
Update for Windows Internet Explorer 8 (KB976662) (Version: 1)
Update for Windows Internet Explorer 8 (KB982632) (Version: 1)
Update for Windows XP (KB2467659) (Version: 1)
Update for Windows XP (KB2492386) (Version: 1)
Update for Windows XP (KB2541763) (Version: 1)
Update for Windows XP (KB2607712) (Version: 1)
Update for Windows XP (KB2616676) (Version: 1)
Update for Windows XP (KB2641690) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
VC80CRTRedist - 8.0.50727.4053 (Version: 1.1.0)
vShare.tv plugin 1.3 (Version: 1.3)
WebFldrs XP (Version: 9.50.7523)
Windows Live Call (Version: 14.0.8117.0416)
Windows Live Communications Platform (Version: 14.0.8117.416)
Windows Live Essentials (Version: 14.0.8117.0416)
Windows Live Essentials (Version: 14.0.8117.416)
Windows Live Messenger (Version: 14.0.8117.0416)
Windows Live Sign-in Assistant (Version: 5.000.818.5)
Windows Live Upload Tool (Version: 14.0.8014.1029)
Windows Management Framework Core
Windows Media Format 11 runtime
Windows Media Player 11
Windows Search 4.0 (Version: 04.00.6001.503)
Windows Searchqu Toolbar (Version: 3.0.0.117623)
Windows XP Service Pack 3 (Version: 20080414.031525)
WinRAR archiver
Yahoo! Software Update
Yontoo Layers Runtime 1.10.01 (Version: 1.10.01)

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 54%
Total physical RAM: 1023.48 MB
Available physical RAM: 465.58 MB
Total Pagefile: 2460.89 MB
Available Pagefile: 1929.54 MB
Total Virtual: 2047.88 MB
Available Virtual: 1971.15 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:29.99 GB) (Free:13.89 GB) NTFS
2 Drive d: (DATA) (Fixed) (Total:111.24 GB) (Free:25.23 GB) NTFS
3 Drive e: () (Fixed) (Total:189.91 GB) (Free:7.27 GB) NTFS
5 Drive g: (PHILIPS UFD) (Removable) (Total:0.94 GB) (Free:0.93 GB) FAT

========================= Users: ========================================

User accounts for \\DEANS_PC

Administrator ASPNET Dean
Guest HelpAssistant SUPPORT_388945a0


**** End of log ****

===================================================================

4. MBAM:

Malwarebytes Anti-Malware 1.61.0.1400
www.malwarebytes.org

Database version: v2012.04.10.03

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
Dean :: DEANS_PC [administrator]

10/04/2012 08:41:23
mbam-log-2012-04-10 (08-41-23).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 182954
Time elapsed: 6 minute(s), 12 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 26
HKCR\CLSID\{78F3A323-798E-4AEA-9A57-88F4B05FD5DD} (PUP.VShareRedir) -> No action taken.
HKCR\TypeLib\{BB7256DD-EBA9-480B-8441-A00388C2BEC3} (PUP.VShareRedir) -> No action taken.
HKCR\Interface\{3D782BB2-F2A5-11D3-BF4C-000000000000} (PUP.VShareRedir) -> No action taken.
HKCR\MyNewsBarLauncher.IE5BarLauncherBHO.1 (PUP.VShareRedir) -> No action taken.
HKCR\MyNewsBarLauncher.IE5BarLauncherBHO (PUP.VShareRedir) -> No action taken.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{78F3A323-798E-4AEA-9A57-88F4B05FD5DD} (PUP.VShareRedir) -> No action taken.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{78F3A323-798E-4AEA-9A57-88F4B05FD5DD} (PUP.VShareRedir) -> No action taken.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{78F3A323-798E-4AEA-9A57-88F4B05FD5DD} (PUP.VShareRedir) -> No action taken.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{78F3A323-798E-4AEA-9A57-88F4B05FD5DD} (PUP.VShareRedir) -> No action taken.
HKCR\CLSID\{7AC3E13B-3BCA-4158-B330-F66DBB03C1B5} (PUP.VShareRedir) -> No action taken.
HKCR\MyNewsBarLauncher.IE5BarLauncher.1 (PUP.VShareRedir) -> No action taken.
HKCR\MyNewsBarLauncher.IE5BarLauncher (PUP.VShareRedir) -> No action taken.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{7AC3E13B-3BCA-4158-B330-F66DBB03C1B5} (PUP.VShareRedir) -> No action taken.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{7AC3E13B-3BCA-4158-B330-F66DBB03C1B5} (PUP.VShareRedir) -> No action taken.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{7AC3E13B-3BCA-4158-B330-F66DBB03C1B5} (PUP.VShareRedir) -> No action taken.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{258C9770-1713-4021-8D7E-1F184A2BD754} (Adware.ShoppingReport2) -> Quarantined and deleted successfully.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{BDEA95CF-F0E6-41E0-BD3D-B00F39A4E939} (Adware.ShoppingReport2) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{A078F691-9C07-4AF2-BF43-35E79EECF8B7} (Adware.Softomate) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\QuestBrowse (Adware.QuestBrowse) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\ScanQuery (Adware.ScanQuery) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\QuestBrowse (Adware.QuestBrowse) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ScanQuery (Adware.ScanQuery) -> Quarantined and deleted successfully.
HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_QUESTBROWSE_SERVICE (Adware.QuestBrowse) -> Quarantined and deleted successfully.
HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SCANQUERY_SERVICE (Adware.ScanQuery) -> Quarantined and deleted successfully.
HKLM\SYSTEM\CurrentControlSet\Services\QuestBrowse Service (Adware.QuestBrowse) -> Quarantined and deleted successfully.
HKLM\SYSTEM\CurrentControlSet\Services\ScanQuery Service (Adware.ScanQuery) -> Quarantined and deleted successfully.

Registry Values Detected: 4
HKCU\SOFTWARE\Microsoft\Internet Explorer\Toolbar\WebBrowser|{7AC3E13B-3BCA-4158-B330-F66DBB03C1B5} (PUP.VShareRedir) -> Data: ;z;XA0m -> No action taken.
HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar|{7AC3E13B-3BCA-4158-B330-F66DBB03C1B5} (PUP.VShareRedir) -> Data: VShareTB -> No action taken.
HKCU\SOFTWARE\Microsoft\Internet Explorer\Toolbar\WebBrowser\{7AC3E13B-3BCA-4158-B330-F66DBB03C1B5} (PUP.VShareRedir) -> Data: -> No action taken.
HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar\{7AC3E13B-3BCA-4158-B330-F66DBB03C1B5} (PUP.VShareRedir) -> Data: -> No action taken.

Registry Data Items Detected: 1
HKLM\SOFTWARE\Microsoft\Internet Explorer\Main|Start Page (Hijack.StartPage) -> Bad: (http://startsear.ch/?aff=1&cf=dc90fd1e-2406-11e1-97be-0014856accc0) Good: (http://www.google.com) -> Quarantined and repaired successfully.

Folders Detected: 4
C:\Program Files\QuestBrwSearch (Adware.QuestBrowse) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\QuestBrwSearch (Adware.QuestBrowse) -> Quarantined and deleted successfully.
C:\Program Files\ScanQuery (Adware.ScanQuery) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\ScanQuery (Adware.ScanQuery) -> Quarantined and deleted successfully.

Files Detected: 1
C:\Program Files\vShare.tv plugin\BarLcher.dll (PUP.VShareRedir) -> No action taken.

(end)


==================================================================

5. aswMBR:

aswMBR version 0.9.9.1665 Copyright© 2011 AVAST Software
Run date: 2012-04-10 08:53:01
-----------------------------
08:53:01.109 OS Version: Windows 5.1.2600 Service Pack 3
08:53:01.109 Number of processors: 1 586 0x409
08:53:01.109 ComputerName: DEANS_PC UserName: Dean
08:53:03.937 Initialize success
08:55:31.734 AVAST engine defs: 12040901
09:01:27.546 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-3
09:01:27.546 Disk 0 Vendor: ST3160023AS 3.00 Size: 152627MB BusType: 3
09:01:27.546 Disk 1 \Device\Harddisk1\DR1 -> \Device\Ide\IdeDeviceP1T1L0-17
09:01:27.546 Disk 1 Vendor: Maxtor_6B200P0 BAH41BY0 Size: 194481MB BusType: 3
09:01:27.546 Disk 0 MBR read successfully
09:01:27.546 Disk 0 MBR scan
09:01:27.609 Disk 0 Windows XP default MBR code
09:01:27.609 Disk 0 Partition 1 00 1C Hidd FAT32 LBA MSWIN4.1 7993 MB offset 63
09:01:27.625 Disk 0 Partition 2 80 (A) 07 HPFS/NTFS NTFS 30710 MB offset 16370235
09:01:27.640 Disk 0 Partition 3 00 07 HPFS/NTFS NTFS 113906 MB offset 79280775
09:01:27.640 Disk 0 scanning sectors +312560640
09:01:27.687 Disk 0 scanning C:\WINDOWS\system32\drivers
09:01:38.984 Service scanning
09:02:02.484 Modules scanning
09:02:07.078 Disk 0 trace - called modules:
09:02:07.093 ntkrnlpa.exe CLASSPNP.SYS disk.sys ACPI.sys hal.dll atapi.sys intelide.sys PCIIDEX.SYS
09:02:07.093 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0x86f46ab8]
09:02:07.093 3 CLASSPNP.SYS[f760bfd7] -> nt!IofCallDriver -> \Device\00000062[0x86fcb7a0]
09:02:07.093 5 ACPI.sys[f7472620] -> nt!IofCallDriver -> \Device\Ide\IdeDeviceP0T0L0-3[0x86fcc240]
09:02:08.000 AVAST engine scan C:\WINDOWS
09:02:12.062 AVAST engine scan C:\WINDOWS\system32
09:05:32.828 AVAST engine scan C:\WINDOWS\system32\drivers
09:05:48.593 AVAST engine scan C:\Documents and Settings\Dean
09:08:31.500 AVAST engine scan C:\Documents and Settings\All Users
09:10:10.562 Scan finished successfully
09:12:37.656 Disk 0 MBR has been saved successfully to "G:\MBR.dat"
09:12:37.656 The log file has been saved successfully to "G:\aswMBR.txt"

=============================================================================


Richard

#8 Broni

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Posted 10 April 2012 - 10:54 AM

Your MBAM log says "No action taken".
Re-run it, fix ALL issues and post new log.

Also....

1. Update your Java version here: http://www.java.com/en/download/installed.jsp

Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

Note 2: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.

2. Now, we need to remove old Java version and its remnants...

Download JavaRa to your desktop and unzip it.
  • Run JavaRa.exe (Vista users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
  • Accept any prompts.
  • Do NOT post JavaRa log.

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#9 Richard_Hankins

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Posted 13 April 2012 - 01:10 PM

Broni,

thanks again for the help. Java has been updated. Here is the MBAM log:

Malwarebytes Anti-Malware 1.61.0.1400
www.malwarebytes.org

Database version: v2012.04.10.06

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
Dean :: DEANS_PC [administrator]

10/04/2012 16:04:34
mbam-log-2012-04-10 (16-04-34).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 185852
Time elapsed: 5 minute(s), 57 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 1
C:\Program Files\vShare.tv plugin\BarLcher.dll (PUP.VShareRedir) -> Delete on reboot.

Registry Keys Detected: 15
HKCR\CLSID\{78F3A323-798E-4AEA-9A57-88F4B05FD5DD} (PUP.VShareRedir) -> Quarantined and deleted successfully.
HKCR\TypeLib\{BB7256DD-EBA9-480B-8441-A00388C2BEC3} (PUP.VShareRedir) -> Quarantined and deleted successfully.
HKCR\Interface\{3D782BB2-F2A5-11D3-BF4C-000000000000} (PUP.VShareRedir) -> Quarantined and deleted successfully.
HKCR\MyNewsBarLauncher.IE5BarLauncherBHO.1 (PUP.VShareRedir) -> Quarantined and deleted successfully.
HKCR\MyNewsBarLauncher.IE5BarLauncherBHO (PUP.VShareRedir) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{78F3A323-798E-4AEA-9A57-88F4B05FD5DD} (PUP.VShareRedir) -> Quarantined and deleted successfully.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{78F3A323-798E-4AEA-9A57-88F4B05FD5DD} (PUP.VShareRedir) -> Quarantined and deleted successfully.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{78F3A323-798E-4AEA-9A57-88F4B05FD5DD} (PUP.VShareRedir) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{78F3A323-798E-4AEA-9A57-88F4B05FD5DD} (PUP.VShareRedir) -> Quarantined and deleted successfully.
HKCR\CLSID\{7AC3E13B-3BCA-4158-B330-F66DBB03C1B5} (PUP.VShareRedir) -> Quarantined and deleted successfully.
HKCR\MyNewsBarLauncher.IE5BarLauncher.1 (PUP.VShareRedir) -> Quarantined and deleted successfully.
HKCR\MyNewsBarLauncher.IE5BarLauncher (PUP.VShareRedir) -> Quarantined and deleted successfully.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{7AC3E13B-3BCA-4158-B330-F66DBB03C1B5} (PUP.VShareRedir) -> Quarantined and deleted successfully.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{7AC3E13B-3BCA-4158-B330-F66DBB03C1B5} (PUP.VShareRedir) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{7AC3E13B-3BCA-4158-B330-F66DBB03C1B5} (PUP.VShareRedir) -> Quarantined and deleted successfully.

Registry Values Detected: 4
HKCU\SOFTWARE\Microsoft\Internet Explorer\Toolbar\WebBrowser|{7AC3E13B-3BCA-4158-B330-F66DBB03C1B5} (PUP.VShareRedir) -> Data: ;z;XA0m -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar|{7AC3E13B-3BCA-4158-B330-F66DBB03C1B5} (PUP.VShareRedir) -> Data: VShareTB -> Quarantined and deleted successfully.
HKCU\SOFTWARE\Microsoft\Internet Explorer\Toolbar\WebBrowser\{7AC3E13B-3BCA-4158-B330-F66DBB03C1B5} (PUP.VShareRedir) -> Data: -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar\{7AC3E13B-3BCA-4158-B330-F66DBB03C1B5} (PUP.VShareRedir) -> Data: -> Quarantined and deleted successfully.

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 1
C:\Program Files\vShare.tv plugin\BarLcher.dll (PUP.VShareRedir) -> Quarantined and deleted successfully.

(end)


=======================================

Richard

#10 Broni

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Posted 13 April 2012 - 05:01 PM

How is computer doing?

Download Temp File Cleaner (TFC)
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

=============================================================================

Please run a free online scan with the ESET Online Scanner

  • Disable your antivirus program
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Click Start
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click on List of found threats
  • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    NOTE. If Eset doesn't find any threats it'll NOT produce any log.

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#11 Richard_Hankins

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Posted 16 April 2012 - 11:49 AM

Broni,

right - thanks. I ran both tools and the eset scan found some more stuff. Here's the log:

C:\Documents and Settings\All Users\Application Data\Tarma Installer\{889DF117-14D1-44EE-9F31-C5FB5D47F68B}\_Setupx.dll a variant of Win32/Adware.Yontoo.B application cleaned by deleting - quarantined
C:\Program Files\Windows Searchqu Toolbar\Datamngr\BrowserConnection.dll Win32/Toolbar.SearchSuite application cleaned by deleting (after the next restart) - quarantined
C:\Program Files\Windows Searchqu Toolbar\Datamngr\datamngr.dll Win32/Toolbar.SearchSuite application cleaned by deleting (after the next restart) - quarantined
C:\Program Files\Windows Searchqu Toolbar\Datamngr\datamngrUI.exe Win32/Toolbar.SearchSuite application cleaned by deleting (after the next restart) - quarantined
C:\Program Files\Windows Searchqu Toolbar\Datamngr\DnsBHO.dll Win32/Toolbar.SearchSuite application cleaned by deleting (after the next restart) - quarantined
C:\Program Files\Windows Searchqu Toolbar\Datamngr\IEBHO.dll Win32/Toolbar.SearchSuite application cleaned by deleting (after the next restart) - quarantined
Operating memory a variant of Win32/Toolbar.SearchSuite application

======================================

All those were deleted on exit. I take it that's it?


Richard

#12 Broni

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Posted 16 April 2012 - 11:56 AM

Yes.

1. Update your Java version here: http://www.java.com/en/download/installed.jsp

Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

Note 2: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.

2. Now, we need to remove old Java version and its remnants...

Download JavaRa to your desktop and unzip it.
  • Run JavaRa.exe (Vista users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
  • Accept any prompts.
  • Do NOT post JavaRa log.

========================================================================================

Your computer is clean Posted Image

1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll remove all old restore points and create fresh, clean restore point.

Turn system restore off.
Restart computer.
Turn system restore back on.

If you don't know how to do it...
Windows XP: http://support.microsoft.com/kb/310405
Vista and Windows 7: http://www.howtogeek.com/howto/windows-vista/disable-system-restore-in-windows-vista/

2. Make sure, Windows Updates are current.

3. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

4. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

5. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

6. Run Temporary File Cleaner (TFC) weekly.

7. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

8. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

9. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

10. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

11. Except for MBAM and TFC, which are keepers you can simply delete all other tools we used as they don't install.

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