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Windows 7 Explorer crashing, other problems


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3 replies to this topic

#1 Darth Hamster

Darth Hamster

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  • Local time:12:24 AM

Posted 04 April 2012 - 12:27 AM

Hi, I'm new to the forum and will be grateful for any help anyone can offer.

Last night, fairly suddenly, Windows Explorer started "hanging." I would click on a file, and Explorer would do nothing. Eventually I would get a message in the title bar of the window that the application was "not responding." No other error messages.

In addition, certain programs simply would not launch, in particular, iTunes.

The computer began running very slowly. When I would try to shut down, it would hang on the "logging off" screen. I would have to do a hard reset to turn off the computer or restart. The startup process is very slow.

In what may or may not be related, Microsoft Security Essentials was disabled, and Windows Defender was on. Because I understand that Windows Defender is subsumed in MSE, I had removed it from the computer. I had to start in "safe" mode to remove Windows Defender and reinstall MSE. A quick scan by MSE showed nothing. A full scan by MSE is still going on. (It's been hours, and it's not even close to finishing).

Finally, when I tried to do a system restore, all previous restoration points were gone. There was only one restoration point, and that was today when I tried to remove and reinstall iTunes.

I've never had this many separate and apparently unrelated problems pop up at one time. Since some of the problems seem unrelated to Windows 7, I doubt a "repair install" would be helpful. Plus, it's a Dell Computer, and I understand that you can't do a repair install with an OEM disk.

Help! I've fallen, and I can't get up! What do I do?

Darth

PS- Dell Studio XPS, Windows 7 64-bit, all of the latest software updates installed. (Can't tell you the build -- when I right-click on the computer icon, Windows Explorer freezes).

Edited by Darth Hamster, 04 April 2012 - 12:30 AM.


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#2 Broni

Broni

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  • Local time:10:24 PM

Posted 04 April 2012 - 11:23 AM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

My Website

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#3 Darth Hamster

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Posted 04 April 2012 - 02:50 PM

Here are the logs from the various programs you asked me to run. NOTE: The Malware prevented me from accessing the Malwarebytes site. I had to download the file on another computer and moved to this computer via Dropbox.


Results of screen317's Security Check version 0.99.24
Windows 7 x64 (UAC is enabled)
Internet Explorer 9
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

Java™ 6 Update 20
Java™ 6 Update 31
Out of date Java installed!
Mozilla Firefox (x86 en-US..)
````````````````````````````````
Process Check:
objlist.exe by Laurent

Windows Defender MSMpEng.exe
Microsoft Security Essentials msseces.exe
Microsoft Security Client Antimalware MsMpEng.exe
Microsoft Security Client Antimalware NisSrv.exe
``````````End of Log````````````






Farbar Service Scanner Version: 01-03-2012
Ran by Larry (administrator) on 04-04-2012 at 14:42:42
Running from "C:\Users\Larry\Downloads"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Yahoo IP is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============

Windows Update:
============

Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****





MiniToolBox by Farbar Version: 18-01-2012
Ran by Larry (administrator) on 04-04-2012 at 14:51:26
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

"network.proxy.no_proxies_on", "*.local"
"network.proxy.type", 0
========================= Hosts content: =================================

127.0.0.1 localhost

========================= IP Configuration: ================================

DW1525 (802.11n) WLAN PCIe Card = Wireless Network Connection (Connected)
Broadcom NetLink ™ Gigabit Ethernet = Local Area Connection (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : FAMILYROOM
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : homeportal.2wire.net

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : C6-CB-38-75-35-4B
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : homeportal.2wire.net
Description . . . . . . . . . . . : DW1525 (802.11n) WLAN PCIe Card
Physical Address. . . . . . . . . : C0-CB-38-75-35-4B
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::7513:8e5f:5545:ea2b%11(Preferred)
IPv4 Address. . . . . . . . . . . : 172.16.1.34(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Lease Obtained. . . . . . . . . . : Wednesday, April 04, 2012 2:34:43 PM
Lease Expires . . . . . . . . . . : Wednesday, April 04, 2012 3:34:42 PM
Default Gateway . . . . . . . . . : 172.16.0.1
DHCP Server . . . . . . . . . . . : 172.16.0.1
DHCPv6 IAID . . . . . . . . . . . : 230738744
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-A4-51-94-84-2B-2B-B9-FC-D7
DNS Servers . . . . . . . . . . . : 172.16.0.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom NetLink ™ Gigabit Ethernet
Physical Address. . . . . . . . . : 84-2B-2B-B9-FC-D7
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.homeportal.2wire.net:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : homeportal.2wire.net
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:3450:1ff3:bd0a:8e8e(Preferred)
Link-local IPv6 Address . . . . . : fe80::3450:1ff3:bd0a:8e8e%18(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{38E92AFD-40BF-4169-8EBD-F3768530DC2D}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{46665A03-9E72-4372-8626-83E8A8192232}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: homeportal.homeportal.2wire.net
Address: 172.16.0.1

DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
Name: google.com
Addresses: 72.14.204.100
72.14.204.113
72.14.204.138
72.14.204.101
72.14.204.102


Pinging google.com [72.14.204.100] with 32 bytes of data:
Reply from 72.14.204.100: bytes=32 time=28ms TTL=55
Reply from 72.14.204.100: bytes=32 time=29ms TTL=55

Ping statistics for 72.14.204.100:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 28ms, Maximum = 29ms, Average = 28ms
Server: homeportal.homeportal.2wire.net
Address: 172.16.0.1

DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
Name: yahoo.com
Addresses: 72.30.38.140
98.139.183.24
209.191.122.70


Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
Reply from 98.139.183.24: bytes=32 time=91ms TTL=52
Reply from 98.139.183.24: bytes=32 time=98ms TTL=51

Ping statistics for 98.139.183.24:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 91ms, Maximum = 98ms, Average = 94ms
Server: homeportal.homeportal.2wire.net
Address: 172.16.0.1

DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
Name: bleepingcomputer.com
Address: 208.43.87.2


Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:
Reply from 208.43.87.2: Destination host unreachable.
Reply from 208.43.87.2: Destination host unreachable.

Ping statistics for 208.43.87.2:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
13...c6 cb 38 75 35 4b ......Microsoft Virtual WiFi Miniport Adapter
11...c0 cb 38 75 35 4b ......DW1525 (802.11n) WLAN PCIe Card
10...84 2b 2b b9 fc d7 ......Broadcom NetLink ™ Gigabit Ethernet
1...........................Software Loopback Interface 1
12...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter
16...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
18...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
17...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
31...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 172.16.0.1 172.16.1.34 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
172.16.0.0 255.255.0.0 On-link 172.16.1.34 281
172.16.1.34 255.255.255.255 On-link 172.16.1.34 281
172.16.255.255 255.255.255.255 On-link 172.16.1.34 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 172.16.1.34 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 172.16.1.34 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
18 58 ::/0 On-link
1 306 ::1/128 On-link
18 58 2001::/32 On-link
18 306 2001:0:4137:9e76:3450:1ff3:bd0a:8e8e/128
On-link
11 281 fe80::/64 On-link
18 306 fe80::/64 On-link
18 306 fe80::3450:1ff3:bd0a:8e8e/128
On-link
11 281 fe80::7513:8e5f:5545:ea2b/128
On-link
1 306 ff00::/8 On-link
18 306 ff00::/8 On-link
11 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 06 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 08 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 09 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 06 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 07 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog5 08 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 09 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (04/04/2012 02:50:21 PM) (Source: Application Hang) (User: )
Description: The program MiniToolBox.exe version 3.3.6.1 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 10f0

Start Time: 01cd12931483d535

Termination Time: 60000

Application Path: C:\Users\Larry\Downloads\MiniToolBox.exe

Report Id: b2960e76-7e86-11e1-aad7-842b2bb9fcd7

Error: (04/04/2012 02:45:01 PM) (Source: Application Hang) (User: )
Description: The program Explorer.EXE version 6.1.7601.17567 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 904

Start Time: 01cd1270afd714ef

Termination Time: 0

Application Path: C:\Windows\Explorer.EXE

Report Id: 379c755f-7e86-11e1-aad7-842b2bb9fcd7

Error: (04/04/2012 11:40:08 AM) (Source: Application Error) (User: )
Description: Faulting application name: SetMUILanguage.exe, version: 1.0.83.18, time stamp: 0x4c21bb04
Faulting module name: STString.dll, version: 1.1.0.5, time stamp: 0x47e11d41
Exception code: 0xc0000005
Fault offset: 0x0000abcc
Faulting process id: 0x11b0
Faulting application start time: 0xSetMUILanguage.exe0
Faulting application path: SetMUILanguage.exe1
Faulting module path: SetMUILanguage.exe2
Report Id: SetMUILanguage.exe3

Error: (04/04/2012 10:39:07 AM) (Source: TivoTransfer) (User: )
Description: TiVoTransfer already run!

Error: (04/04/2012 01:46:02 AM) (Source: Application Hang) (User: )
Description: The program iTunes.exe version 10.6.1.7 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1070

Start Time: 01cd1215ad5927f5

Termination Time: 60000

Application Path: C:\Program Files\iTunes\iTunes.exe

Report Id:

Error: (04/04/2012 01:45:06 AM) (Source: Application Hang) (User: )
Description: The program explorer.exe version 6.1.7601.17567 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 14d4

Start Time: 01cd1223f05f6f60

Termination Time: 60000

Application Path: C:\Windows\explorer.exe

Report Id:

Error: (04/04/2012 01:30:52 AM) (Source: Application Hang) (User: )
Description: The program explorer.exe version 6.1.7601.17567 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1168

Start Time: 01cd121747e7f68a

Termination Time: 60000

Application Path: C:\Windows\explorer.exe

Report Id: 19a67cd5-7e17-11e1-9771-842b2bb9fcd7

Error: (04/04/2012 00:33:21 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "imaging1".Error in manifest or policy file "imaging2" on line imaging3.
The element imaging appears as a child of element urn:schemas-microsoft-com:asm.v1^assembly which is not supported by this version of Windows.

Error: (04/04/2012 00:30:03 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC90.DebugCRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8"1".
Dependent Assembly Microsoft.VC90.DebugCRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (04/04/2012 00:00:16 AM) (Source: Application Hang) (User: )
Description: The program explorer.exe version 6.1.7601.17567 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 170

Start Time: 01cd1216c10ea3f1

Termination Time: 60000

Application Path: C:\Windows\explorer.exe

Report Id: 70b16db9-7e0a-11e1-9771-842b2bb9fcd7


System errors:
=============
Error: (04/04/2012 02:48:57 PM) (Source: iaStor) (User: )
Description: The device, \Device\Ide\iaStor0, did not respond within the timeout period.

Error: (04/04/2012 02:45:14 PM) (Source: iaStor) (User: )
Description: The device, \Device\Ide\iaStor0, did not respond within the timeout period.

Error: (04/04/2012 02:41:31 PM) (Source: iaStor) (User: )
Description: The device, \Device\Ide\iaStor0, did not respond within the timeout period.

Error: (04/04/2012 02:37:59 PM) (Source: iaStor) (User: )
Description: The device, \Device\Ide\iaStor0, did not respond within the timeout period.

Error: (04/04/2012 02:34:15 PM) (Source: iaStor) (User: )
Description: The device, \Device\Ide\iaStor0, did not respond within the timeout period.

Error: (04/04/2012 02:30:33 PM) (Source: iaStor) (User: )
Description: The device, \Device\Ide\iaStor0, did not respond within the timeout period.

Error: (04/04/2012 02:27:00 PM) (Source: iaStor) (User: )
Description: The device, \Device\Ide\iaStor0, did not respond within the timeout period.

Error: (04/04/2012 02:23:44 PM) (Source: iaStor) (User: )
Description: The device, \Device\Ide\iaStor0, did not respond within the timeout period.

Error: (04/04/2012 02:20:27 PM) (Source: iaStor) (User: )
Description: The device, \Device\Ide\iaStor0, did not respond within the timeout period.

Error: (04/04/2012 02:17:11 PM) (Source: iaStor) (User: )
Description: The device, \Device\Ide\iaStor0, did not respond within the timeout period.


Microsoft Office Sessions:
=========================
Error: (04/04/2012 02:50:21 PM) (Source: Application Hang)(User: )
Description: MiniToolBox.exe3.3.6.110f001cd12931483d53560000C:\Users\Larry\Downloads\MiniToolBox.exeb2960e76-7e86-11e1-aad7-842b2bb9fcd7

Error: (04/04/2012 02:45:01 PM) (Source: Application Hang)(User: )
Description: Explorer.EXE6.1.7601.1756790401cd1270afd714ef0C:\Windows\Explorer.EXE379c755f-7e86-11e1-aad7-842b2bb9fcd7

Error: (04/04/2012 11:40:08 AM) (Source: Application Error)(User: )
Description: SetMUILanguage.exe1.0.83.184c21bb04STString.dll1.1.0.547e11d41c00000050000abcc11b001cd1270afff8c54C:\Program Files (x86)\Dell DataSafe Local Backup\SetMUILanguage.exeC:\Program Files (x86)\Dell DataSafe Local Backup\STString.dll74486465-7e6c-11e1-aad7-842b2bb9fcd7

Error: (04/04/2012 10:39:07 AM) (Source: TivoTransfer)(User: )
Description: TiVoTransfer already run!

Error: (04/04/2012 01:46:02 AM) (Source: Application Hang)(User: )
Description: iTunes.exe10.6.1.7107001cd1215ad5927f560000C:\Program Files\iTunes\iTunes.exe

Error: (04/04/2012 01:45:06 AM) (Source: Application Hang)(User: )
Description: explorer.exe6.1.7601.1756714d401cd1223f05f6f6060000C:\Windows\explorer.exe

Error: (04/04/2012 01:30:52 AM) (Source: Application Hang)(User: )
Description: explorer.exe6.1.7601.17567116801cd121747e7f68a60000C:\Windows\explorer.exe19a67cd5-7e17-11e1-9771-842b2bb9fcd7

Error: (04/04/2012 00:33:21 AM) (Source: SideBySide)(User: )
Description: imagingurn:schemas-microsoft-com:asm.v1^assemblyc:\program files\microsoft security client\MSESysprep.dllc:\program files\microsoft security client\MSESysprep.dll10

Error: (04/04/2012 00:30:03 AM) (Source: SideBySide)(User: )
Description: Microsoft.VC90.DebugCRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8"C:\Program Files (x86)\LiteTouch\LiteWare 4.1\TapiCommNet.exe

Error: (04/04/2012 00:00:16 AM) (Source: Application Hang)(User: )
Description: explorer.exe6.1.7601.1756717001cd1216c10ea3f160000C:\Windows\explorer.exe70b16db9-7e0a-11e1-9771-842b2bb9fcd7


=========================== Installed Programs ============================

7-Zip 9.20 (x64 edition) (Version: 9.20.00.0)
Adobe Acrobat 8 Professional (Version: 8.3.1)
Adobe Acrobat 8.3.1 - CPSID_83708
Adobe Acrobat 8.3.1 Professional (Version: 8.3.1)
Adobe AIR (Version: 1.1.0.5790)
Adobe Anchor Service CS4 (Version: 2.0)
Adobe Anchor Service x64 CS4 (Version: 2.0)
Adobe Bridge CS4 (Version: 3)
Adobe CMaps CS4 (Version: 2.0)
Adobe CMaps x64 CS4 (Version: 2.0)
Adobe Color - Photoshop Specific CS4 (Version: 2.0)
Adobe Color EU Extra Settings CS4 (Version: 2.0)
Adobe Color JA Extra Settings CS4 (Version: 2.0)
Adobe Color NA Recommended Settings CS4 (Version: 2.0)
Adobe Color Video Profiles CS CS4 (Version: 2.0)
Adobe CSI CS4 (Version: 1)
Adobe CSI CS4 x64 (Version: 1)
Adobe Default Language CS4 (Version: 2.0)
Adobe Device Central CS4 (Version: 2)
Adobe Digital Editions
Adobe Drive CS4 (Version: 1)
Adobe Drive CS4 x64 (Version: 1)
Adobe ExtendScript Toolkit CS4 (Version: 3.0.0)
Adobe Extension Manager CS4 (Version: 2.0)
Adobe Flash Player 11 ActiveX (Version: 11.0.1.152)
Adobe Flash Player 11 Plugin 64-bit (Version: 11.1.102.62)
Adobe Fonts All (Version: 2.0)
Adobe Fonts All x64 (Version: 2.0)
Adobe Linguistics CS4 (Version: 4.0.0)
Adobe Linguistics CS4 x64 (Version: 4.0.0)
Adobe Media Player (Version: 0.0.0)
Adobe Media Player (Version: 1.1)
Adobe Output Module (Version: 2.0)
Adobe PDF Library Files CS4 (Version: 9.0)
Adobe PDF Library Files x64 CS4 (Version: 9.0)
Adobe Photoshop CS4 (64 Bit) (Version: 11.0)
Adobe Photoshop CS4 (Version: 11.0)
Adobe Photoshop CS4 Support (Version: 11.0)
Adobe Search for Help (Version: 1.0)
Adobe Service Manager Extension (Version: 1.0)
Adobe Setup (Version: 2.0)
Adobe Type Support CS4 (Version: 9.0)
Adobe Type Support x64 CS4 (Version: 9.0)
Adobe Update Manager CS4 (Version: 6.0.0)
Adobe WinSoft Linguistics Plugin (Version: 1.1)
Adobe WinSoft Linguistics Plugin x64 (Version: 1.1)
Adobe XMP Panels CS4 (Version: 2.0)
AdobeColorCommonSetCMYK (Version: 2.0)
AdobeColorCommonSetRGB (Version: 2.0)
Aleesoft Free iPad Video Converter 2.4.65
Apple Application Support (Version: 2.1.7)
Apple Mobile Device Support (Version: 5.1.1.4)
Apple Software Update (Version: 2.1.3.127)
ArcSoft PhotoStudio 6 (Version: 6.0.1.148)
Avidemux 2.5 (32-bit) (Version: 2.5.4.7200)
Bonjour (Version: 3.0.0.10)
calibre (Version: 0.8.29)
Canon CanoScan 9000F User Registration
Canon Inkjet Printer Driver Add-On Module
Canon MP Navigator EX 3.1
Canon RAW Codec (Version: 1.7.0.56)
Canon Utilities Solution Menu
CanoScan 9000F Scanner Driver
Canvas 12 (Version: 12.00.1398)
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
Conduit Engine (Version: )
Connect (Version: 1.0.0.1)
Consumer In-Home Service Agreement (Version: 2.0.0)
D3DX10 (Version: 15.4.2368.0902)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Dell DataSafe Local Backup - Support Software
Dell DataSafe Local Backup (Version: 9.4.48)
Dell DataSafe Online (Version: 2.1.19634)
Dell Dock (Version: 2.0)
Dell Driver Download Manager (Version: 2.1.0.0)
Dell Edoc Viewer (Version: 1.0.0)
Dell Getting Started Guide (Version: 1.00.0000)
Dell Support Center (Version: 3.1.5907.23)
DirectShow Dump (Version: 1.0.0)
DirectXInstallService (Version: 9.0.2)
Document Express DjVu Plug-in (Version: 6.1.26155)
Dropbox (Version: 1.2.52)
DVD Decrypter (Remove Only)
DVDFab 8.1.6.8 (17/03/2012) Qt
EMC 10 Content (Version: 1.0.035)
EMCGadgets64 (Version: 1.0.302)
eScape
Exact Audio Copy 1.0beta3 (Version: 1.0beta3)
FileZilla Client 3.3.5.1 (Version: 3.3.5.1)
FlightCrew 0.7.2
foobar2000 v1.1.1 (Version: 1.1.1)
Free Video Dub version 1.8.12.804
Free Video Joiner
Google Desktop (Version: 5.9.1005.12335)
GoToAssist 8.0.0.514
HanDBase Professional for iPhone v4.0 (Version: 4.7.6 Build R1)
HandBrake 0.9.6 (Version: 0.9.6)
High-Definition Video Playback (Version: 11.1.10400.2.65)
hueyPRO 1.5.1
iCloud (Version: 1.1.0.40)
iExplorer 2.2.1.1
InstaCodecs (Version: 1.0)
Intel® Control Center (Version: 1.2.0.1006)
Intel® Rapid Storage Technology (Version: 9.5.0.1037)
Internet Explorer (Version: 8)
iTunes (Version: 10.6.1.7)
Java Auto Updater (Version: 2.0.7.1)
Java™ 6 Update 20 (Version: 6.0.200)
Java™ 6 Update 21 (64-bit) (Version: 6.0.210)
Java™ 6 Update 31 (Version: 6.0.310)
Junk Mail filter update (Version: 15.4.3502.0922)
kuler (Version: 2.0)
LightScribe Optical Disc Kit (Version: 1.8.13.1)
LightScribe System Software (Version: 1.18.24.1)
Line 6 Uninstaller (Version: )
LiteWare 4.1 (Version: 4.1.28)
Medieval CUE Splitter (Version: 1.2.0)
Mesh Runtime (Version: 15.4.5722.2)
Messenger Companion (Version: 15.4.3502.0922)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Antimalware (Version: 3.0.8402.2)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office 2010 (Version: 14.0.4763.1000)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Groove MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office InfoPath MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.6029.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Professional Plus 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Security Client (Version: 2.1.1116.0)
Microsoft Security Essentials (Version: 2.1.1116.0)
Microsoft Silverlight (Version: 4.1.10111.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft SQL Server Compact 3.5 SP2 ENU (Version: 3.5.8080.0)
Microsoft SQL Server Compact 3.5 SP2 x64 ENU (Version: 3.5.8080.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 ATL Update kb973924 - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Web Platform Installer 3.0 (Version: 3.0.5)
Microsoft XNA Framework Redistributable 3.1 (Version: 3.1.10527.0)
Microsoft XNA Framework Redistributable 4.0 (Version: 4.0.20823.0)
Mozilla Firefox 11.0 (x86 en-US) (Version: 11.0)
Mp3tag v2.49b (Version: v2.49b)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Multimedia Card Reader (Version: 1.4.915.1)
MX-850 Editor (Version: 1.00.0000)
Nero 10 Menu TemplatePack Basic (Version: 10.6.10000.0.0)
Nero 10 Movie ThemePack Basic (Version: 10.6.10000.1.0)
Nero 11 (Version: 11.0.15800)
Nero 11 Cliparts (Version: 11.0.11200.12.0)
Nero 11 Disc Menus 1 (Version: 11.0.11200.12.0)
Nero 11 Disc Menus 2 (Version: 11.0.11200.12.0)
Nero 11 Disc Menus 3 (Version: 11.0.11200.12.0)
Nero 11 Disc Menus Basic (Version: 11.0.11200.12.0)
Nero 11 Effects Basic (Version: 11.0.11200.12.0)
Nero 11 Image Samples (Version: 11.0.11200.12.0)
Nero 11 Kwik Themes 1 (Version: 11.0.11200.12.0)
Nero 11 Kwik Themes 2 (Version: 11.0.11200.12.0)
Nero 11 Kwik Themes 3 (Version: 11.0.11200.12.0)
Nero 11 Kwik Themes 4 (Version: 11.0.11200.12.0)
Nero 11 Kwik Themes Basic (Version: 11.0.11200.12.0)
Nero 11 PiP Effects 1 (Version: 11.0.11200.12.0)
Nero 11 PiP Effects Basic (Version: 11.0.11300.12.0)
Nero 11 Video Samples (Version: 11.0.11200.12.0)
Nero 11 Video Transitions 1 (Version: 11.0.11200.12.0)
Nero Audio Pack 1 (Version: 11.0.11500.110.0)
Nero BackItUp 10 (Version: 5.8.10400.4.100)
Nero BackItUp 10 Help (CHM) (Version: 10.6.10600)
Nero BackItUp 11 (Version: 6.0.16000.13.100)
Nero BackItUp 11 Help (CHM) (Version: 11.0.10200)
Nero Backup Drivers (Version: 1.0.10000.1.0)
Nero Burning ROM 10 (Version: 10.6.10600.4.100)
Nero Burning ROM 11 (Version: 11.0.12200.23.100)
Nero Burning ROM 11 Help (CHM) (Version: 11.0.10300)
Nero BurningROM 10 Help (CHM) (Version: 10.6.10600)
Nero BurnRights 10 (Version: 4.4.10300.1.100)
Nero BurnRights 10 Help (CHM) (Version: 10.6.10600)
Nero Control Center 10 (Version: 10.6.13000.0.11)
Nero ControlCenter 10 Help (CHM) (Version: 10.6.10700)
Nero ControlCenter 11 (Version: 11.0.12300.0.23)
Nero ControlCenter 11 Help (CHM) (Version: 11.0.10300)
Nero Core Components 10 (Version: 2.0.19900.9.11)
Nero Core Components 11 (Version: 11.0.15000.1.12)
Nero CoverDesigner 10 (Version: 5.6.10500.3.100)
Nero CoverDesigner 10 Help (CHM) (Version: 10.6.10600)
Nero CoverDesigner 11 (Version: 6.0.10800.11.100)
Nero CoverDesigner 11 Help (CHM) (Version: 11.0.10300)
Nero DiscSpeed 10 (Version: 6.4.10400.0.100)
Nero DiscSpeed 10 Help (CHM) (Version: 10.6.10600)
Nero Express 10 (Version: 10.6.10600.4.100)
Nero Express 10 Help (CHM) (Version: 10.6.10600)
Nero Express 11 (Version: 11.0.11700.23.100)
Nero Express 11 Help (CHM) (Version: 11.0.10300)
Nero InfoTool 10 (Version: 7.4.10200.0.100)
Nero InfoTool 10 Help (CHM) (Version: 10.6.10600)
Nero Kwik Media (Version: 1.10.19300.93.100)
Nero Kwik Media Help (CHM) (Version: 11.0.10200)
Nero Multimedia Suite 10 (Version: 10.6.11300)
Nero Recode 10 (Version: 4.10.10600.4.100)
Nero Recode 10 Help (CHM) (Version: 10.6.10600)
Nero Recode 11 (Version: 5.0.13300.32.100)
Nero Recode 11 Help (CHM) (Version: 11.0.10300)
Nero RescueAgent 10 (Version: 3.6.10500.3.100)
Nero RescueAgent 10 Help (CHM) (Version: 10.6.10700)
Nero RescueAgent 11 (Version: 4.0.10600.10.100)
Nero RescueAgent 11 Help (CHM) (Version: 11.0.10400)
Nero SoundTrax 10 (Version: 4.10.10300.2.100)
Nero SoundTrax 10 Help (CHM) (Version: 10.6.10600)
Nero SoundTrax 11 (Version: 5.0.10400.4.100)
Nero SoundTrax 11 Help (CHM) (Version: 11.0.10400)
Nero StartSmart 10 (Version: 10.6.10400.2.100)
Nero StartSmart 10 Help (CHM) (Version: 10.6.10600)
Nero Update (Version: 11.0.10623.22.0)
Nero Video 11 (Version: 8.0.14000.21.100)
Nero Video 11 Help (CHM) (Version: 11.0.10300)
Nero Vision 10 (Version: 7.4.10800.7.100)
Nero Vision 10 Help (CHM) (Version: 10.6.10600)
Nero WaveEditor 10 (Version: 5.10.10400.3.100)
Nero WaveEditor 10 Help (CHM) (Version: 10.6.10600)
Nero WaveEditor 11 (Version: 6.0.10800.5.100)
Nero WaveEditor 11 Help (CHM) (Version: 11.0.10400)
nero.prerequisites.msi (Version: 11.0.20008)
NVIDIA 3D Vision Controller Driver 285.62 (Version: 285.62)
NVIDIA 3D Vision Driver 285.62 (Version: 285.62)
NVIDIA Control Panel 285.62 (Version: 285.62)
NVIDIA Graphics Driver 285.62 (Version: 285.62)
NVIDIA Install Application (Version: 2.1002.46.235)
NVIDIA PhysX (Version: 9.11.0621)
NVIDIA PhysX System Software 9.11.0621 (Version: 9.11.0621)
NVIDIA Stereoscopic 3D Driver (Version: 7.17.12.8562)
NVIDIA Update 1.5.20 (Version: 1.5.20)
NVIDIA Update Components (Version: 1.5.20)
OpenOffice.org 3.2 (Version: 3.2.9502)
PDF Settings CS4 (Version: 9.0)
PDFKey Pro (Version: 3.13.0)
Photoshop Camera Raw (Version: 5.0)
Photoshop Camera Raw_x64 (Version: 5.0)
PS-Utility
PS-Wizard
Qimage
Qimage Ultimate
QuickTime (Version: 7.71.80.42)
Realtek High Definition Audio Driver (Version: 6.0.1.5953)
Roxio Activation Module (Version: 1.0)
Roxio BackOnTrack (Version: 1.3.0)
Roxio Central Audio (Version: 3.8.0)
Roxio Central Copy (Version: 3.8.0)
Roxio Central Core (Version: 3.8.0)
Roxio Central Data (Version: 3.8.0)
Roxio Central Tools (Version: 3.8.0)
Roxio Easy CD and DVD Burning (Version: 10.3)
Roxio Easy CD and DVD Burning (Version: 10.3.106)
Roxio Express Labeler 3 (Version: 3.2.1)
Roxio File Backup (Version: 1.3.0)
Roxio Update Manager (Version: 6.0.0)
Search Toolbar (Version: 1.2)
Skype Toolbars (Version: 1.0.4051)
Skype™ 4.2 (Version: 4.2.169)
Software Update Wizard (Redistributable) 4.5 (Version: 4.5)
Sonic CinePlayer Decoder Pack (Version: 4.3.0)
Sonos Controller (Version: 17.5.51200)
SplashNotes iPhone Desktop 2.2 (Version: 2.2)
SplashShopper Desktop 3.1.0 (Version: 3.1.0)
Stanza
Suite Shared Configuration CS4 (Version: 1.0)
THX TruStudio PC (Version: 1.0)
TiVo Desktop 2.8.3 (Version: 2.8.412.370)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2473228) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)
Update for Microsoft Excel 2010 (KB2553439) 32-Bit Edition
Update for Microsoft Office 2010 (KB2494150)
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553092)
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553270) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553385) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft Office 2010 (KB2597091) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2553323) 32-Bit Edition
Update for Microsoft Outlook Social Connector (KB2583935)
VD64Inst (Version: 1.00.0000)
VirtualCloneDrive
VLC media player 1.1.11 (Version: 1.1.11)
Vuze (Version: 4.7)
Vuze Remote Toolbar (Version: 6.3.0.26)
WebEx
welcome (Version: 11.0.21500.0.4)
Window Shopper (Version: 01.02.0003)
Windows 7 USB/DVD Download Tool (Version: 1.0.30)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3502.0922)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3502.0922)
Windows Live Messenger Companion Core (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3502.0922)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3502.0922)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
winLAME 2010 beta 2 (Version: 1.0.2010.2)
WinRAR 4.01 (64-bit) (Version: 4.01.0)
YAMB

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 49%
Total physical RAM: 8119.08 MB
Available physical RAM: 4085.86 MB
Total Pagefile: 16236.35 MB
Available Pagefile: 12162.11 MB
Total Virtual: 4095.88 MB
Available Virtual: 3961.04 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:919.22 GB) (Free:211.59 GB) NTFS
2 Drive d: (Seagate 2TB) (Fixed) (Total:1863.01 GB) (Free:1208.5 GB) NTFS
6 Drive h: (EOS_DIGITAL) (Removable) (Total:1.9 GB) (Free:0.48 GB) FAT
10 Drive m: (Seagate 1T) (Fixed) (Total:931.5 GB) (Free:74.44 GB) NTFS

========================= Users: ========================================

User accounts for \\FAMILYROOM

Administrator ASPNET Guest
Larry Pam Roberts
Sonos UpdatusUser


**** End of log ****





Malwarebytes Anti-Malware (Trial) 1.60.1.1000
www.malwarebytes.org

Database version: v2012.04.04.07

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
Larry :: FAMILYROOM [administrator]

Protection: Enabled

4/4/2012 3:22:07 PM
mbam-log-2012-04-04 (15-22-07).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 296949
Time elapsed: 2 minute(s), 51 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 2
C:\Users\Larry\Downloads\DownloadSetup.exe (Affiliate.Downloader) -> Quarantined and deleted successfully.
C:\Users\Larry\Downloads\instacodecs.exe (PUP.BundleOffers.IIQ) -> Quarantined and deleted successfully.

(end)






aswMBR version 0.9.9.1665 Copyright© 2011 AVAST Software
Run date: 2012-04-04 15:27:55
-----------------------------
15:27:55.029 OS Version: Windows x64 6.1.7601 Service Pack 1
15:27:55.029 Number of processors: 4 586 0x2505
15:27:55.030 ComputerName: FAMILYROOM UserName: Larry
15:27:56.191 Initialize success
15:33:37.848 AVAST engine defs: 12040400
15:34:48.973 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IAAStorageDevice-2
15:34:48.975 Disk 0 Vendor: ST310005 CC46 Size: 953869MB BusType: 8
15:34:48.977 Disk 1 \Device\Harddisk1\DR1 -> \Device\Ide\IAAStorageDevice-3
15:34:48.979 Disk 1 Vendor: ST2000DL CC32 Size: 1907729MB BusType: 8
15:34:48.987 Disk 0 MBR read successfully
15:34:48.989 Disk 0 MBR scan
15:34:48.994 Disk 0 Windows VISTA default MBR code
15:34:48.996 Disk 0 Partition 1 00 DE Dell Utility Dell 8.0 39 MB offset 63
15:34:49.023 Disk 0 Partition 2 80 (A) 07 HPFS/NTFS NTFS 12542 MB offset 81920
15:34:49.055 Disk 0 Partition 3 00 07 HPFS/NTFS NTFS 941286 MB offset 25767936
15:34:49.123 Disk 0 scanning C:\Windows\system32\drivers
15:35:00.174 Service scanning
15:35:26.266 Modules scanning
15:35:26.271 Disk 0 trace - called modules:
15:35:26.282 ntoskrnl.exe CLASSPNP.SYS disk.sys iaStor.sys hal.dll
15:35:26.285 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0xfffffa8007e48060]
15:35:26.289 3 CLASSPNP.SYS[fffff88001b7043f] -> nt!IofCallDriver -> \Device\Ide\IAAStorageDevice-2[0xfffffa8007add050]
15:35:46.968 AVAST engine scan C:\Windows
15:35:50.655 AVAST engine scan C:\Windows\system32
15:39:34.543 AVAST engine scan C:\Windows\system32\drivers
15:39:48.642 AVAST engine scan C:\Users\Larry
15:41:09.914 Disk 0 MBR has been saved successfully to "C:\Users\Larry\Desktop\MBR.dat"
15:41:09.921 The log file has been saved successfully to "C:\Users\Larry\Desktop\aswMBR.txt"





At the conclusion of the aswMBR scan, there was a button asking whether I wanted to fix the MBR. Because of the ominous warnings, I didn't do so until I hear from you.

Thanks!

Darth

#4 Broni

Broni

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Posted 04 April 2012 - 03:14 PM

You did fine.

I don't see anything malicious but I can see number of this errors in Event Viewer:

Device\Ide\iaStor0, did not respond within the timeout period

There is a lot of hits on Google regarding this issue: https://www.google.com/search?num=50&hl=en&newwindow=1&safe=off&client=firefox-a&hs=yIs&as_qdr=all&rls=org.mozilla%3Aen-GB%3Aofficial&q=Device\Ide\iaStor0%2C+did+not+respond+within+the+timeout+period&tbs=search%3Fas_&lr=&as_filetype=&oq=Device\Ide\iaStor0%2C+did+not+respond+within+the+timeout+period&aq=f&aqi=g4g-v3g-j3&aql=1&gs_l=serp.12..0l4j0i15l3j0i18l3.73065l73065l0l75749l1l1l0l0l0l0l409l409l4-1l1l0.efis.1.
Alternatively you can start a new topic in our hardware forum.

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