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Crashing, missing icons, and redirecting


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#1 HyperXII

HyperXII

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  • Local time:09:51 PM

Posted 03 April 2012 - 09:53 PM

Hello,

So just recently, my siblings told me that there's something wrong with the computer and it kept crashing whenever they turn it on. I went to take a look and noticed that a lot of my icons were missing and that my norton antivirus apparently has an error. My first step of action was try to fix the error but I got a bit lazy and just ignored it since, I could still use the computer fine. Later I tried a full system scan but the computer crashed and the scan never finished so I brushed it aside as it still worked okay.

Today, they come back and tell me the computer is broken again, and this time whenever I turn it on, once it gets to the desktop, the usual norton error isn't there and instead, I am greeted by a screen that I'm unfamiliar with that is scanning my computer and then my computer just crashes and tries to restart. I couldn't get on normally so I started the computer in safe mode. Norton Antivirus really can't help me now, so I take a look around on what's in my computer. At my desktop, a bunch of icons are missing and a lot of the files look like when you just cut them and they're a bit grayed(?) out. I also notice that there's a new icon that I don't recognize and it's named "Internet Security" with the icon looking like a shield with a red circle thingy in the middle. I also looked at my processes using the task manager and I realize that there's an odd svchost.exe*32. What caught my eye with this one is that all the other svchosts dont have the *32 and that the description for this particular one is plainly "winrscmde" and that it was eating quite a bit of memory(about 500,000k). Another thing that's actually been going on for a while is that when googling with Internet Explorer, whenever I click results and such I get redirected to some other random site. Using google chrome doesn't have the redirecting issue but I can't really run anything else outside safe mode.

Other than trying to full scan with Norton, I really haven't done anything yet. Also I'm running Windows 7 Home Premium SP1 64 bit and the version of Norton I was trying to run is Norton 360 (if that information is of any importance)

Thanks in advance.

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