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Cannot Access Google


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7 replies to this topic

#1 miszsunshinee

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Posted 03 April 2012 - 08:44 PM

Hi, I've encountered another issue. After resolving my BSOD issue with System Restore, I am unable to access google. I cannot access my google homepage, through typing in www.google.com nor through the homepage icon. I have scanned my computer with MalwareBytes and AVG 2012 Free Edition, both were up to date at the time of the scan. After the scan I still could not access the google page. I am not redirected to another page. Firefox, safari, google chrome, and Internet Explorer just simply say that the google server cannot be reached. Thank You in advance for all the help.

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#2 noknojon

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Posted 03 April 2012 - 10:00 PM

Hi miszsunshine -
You sure seem to be running into a few problems lately - Lets have a quick look at your system again -
If you cannot access Farbar Service Scanner on your sick computer, please use a Flash Drive to transfer the program from where you are now

Please download Farbar Service Scanner and run it on the computer with the issue.
•Make sure the following options are checked:
  • Internet Services
  • Windows Firewall
  • System Restore
  • Security Center
  • Windows Update
  • Windows Defender
•Press "Scan".
•It will create a log (FSS.txt) in the same directory the tool is run.
•Please copy and paste the log to your reply.

While you are waiting for an answer please also try this
From the command prompt or Run Box, type or Copy / Paste the following, pressing Enter after each line :

ipconfig /flushdns
ipconfig /release
ipconfig /renew
netsh winsock reset

Thank You -


Edited by noknojon, 03 April 2012 - 10:06 PM.


#3 miszsunshinee

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Posted 05 April 2012 - 07:08 PM

My apologies for the late reply, I was occupied with other things so I couldn't do the scan until today.
Here is the Farbar Log

Farbar Service Scanner Version: 01-03-2012
Ran by Sandy Lee (administrator) on 05-04-2012 at 17:45:21
Running from "C:\Documents and Settings\Sandy Lee.SANDY-D5A383F82\My Documents\Downloads"
Microsoft Windows XP Professional Service Pack 2 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Yahoo IP is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============

Windows Update:
============

File Check:
========
C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\afd.sys
[2004-08-04 05:00] - [2008-08-14 04:51] - 0138368 ____A (Microsoft Corporation) 55E6E1C51B6D30E54335750955453702

C:\WINDOWS\system32\Drivers\netbt.sys
[2004-08-04 05:00] - [2004-08-04 05:00] - 0162816 ____A (Microsoft Corporation) 0C80E410CD2F47134407EE7DD19CC86B

C:\WINDOWS\system32\Drivers\tcpip.sys
[2004-08-04 05:00] - [2008-06-20 05:45] - 0360320 ____A (Microsoft Corporation) 2A5554FC5B1E04E131230E3CE035C3F9

C:\WINDOWS\system32\Drivers\ipsec.sys
[2004-08-04 05:00] - [2004-08-04 05:00] - 0074752 ____A (Microsoft Corporation) 64537AA5C003A6AFEEE1DF819062D0D1

C:\WINDOWS\system32\dnsrslvr.dll
[2004-08-04 05:00] - [2004-08-04 05:00] - 0045568 ____A (Microsoft Corporation) 7379DE06FD196E396A00AA97B990C00D

C:\WINDOWS\system32\ipnathlp.dll
[2004-08-04 05:00] - [2004-08-04 05:00] - 0331264 ____A (Microsoft Corporation) 36CC8C01B5E50163037BEF56CB96DEFF

C:\WINDOWS\system32\netman.dll
[2004-08-04 05:00] - [2004-08-04 05:00] - 0198144 ____A (Microsoft Corporation) DAB9E6C7105D2EF49876FE92C524F565

C:\WINDOWS\system32\wbem\WMIsvc.dll
[2010-03-03 17:54] - [2004-08-04 05:00] - 0144896 ____A (Microsoft Corporation) F399242A80C4066FD155EFA4CF96658E

C:\WINDOWS\system32\srsvc.dll
[2010-03-03 17:56] - [2004-08-04 05:00] - 0170496 ____A (Microsoft Corporation) 92BDF74F12D6CBEC43C94D4B7F804838

C:\WINDOWS\system32\Drivers\sr.sys
[2010-03-03 17:56] - [2004-08-04 05:00] - 0073472 ____A (Microsoft Corporation) E41B6D037D6CD08461470AF04500DC24

C:\WINDOWS\system32\wscsvc.dll
[2004-08-04 05:00] - [2004-08-04 05:00] - 0081408 ____A (Microsoft Corporation) 4D59DAA66C60858CDF4F67A900F42D4A

C:\WINDOWS\system32\wbem\WMIsvc.dll
[2010-03-03 17:54] - [2004-08-04 05:00] - 0144896 ____A (Microsoft Corporation) F399242A80C4066FD155EFA4CF96658E

C:\WINDOWS\system32\wuauserv.dll
[2010-03-03 17:56] - [2004-08-04 05:00] - 0006656 ____A (Microsoft Corporation) 13D72740963CBA12D9FF76A7F218BCD8

C:\WINDOWS\system32\qmgr.dll
[2010-03-03 17:56] - [2004-08-04 05:00] - 0382464 ____A (Microsoft Corporation) 2C69EC7E5A311334D10DD95F338FCCEA

C:\WINDOWS\system32\es.dll
[2004-08-04 05:00] - [2008-07-07 15:32] - 0253952 ____A (Microsoft Corporation) 60D1A6342238378BFB7545C81EE3606C

C:\WINDOWS\system32\cryptsvc.dll
[2004-08-04 05:00] - [2004-08-04 05:00] - 0060416 ____A (Microsoft Corporation) 10654F9DDCEA9C46CFB77554231BE73B

C:\WINDOWS\system32\svchost.exe
[2004-08-04 05:00] - [2004-08-04 05:00] - 0014336 ____A (Microsoft Corporation) 8F078AE4ED187AAABC0A305146DE6716

C:\WINDOWS\system32\rpcss.dll
[2004-08-04 05:00] - [2009-02-09 05:20] - 0399360 ____A (Microsoft Corporation) 01095FEBF33BEEA00C2A0730B9B3EC28

C:\WINDOWS\system32\services.exe
[2004-08-04 05:00] - [2009-02-06 12:14] - 0110592 ____A (Microsoft Corporation) 37561F8D4160D62DA86D24AE41FAE8DE


Extra List:
=======
Avgtdix(10) Gpc(3) IPSec(5) NetBT(6) NwlnkIpx(8) NwlnkNb(9) PSched(7) Tcpip(4)
0x0A00000005000000010000000200000003000000040000000A00000006000000070000000800000009000000
IpSec Tag value is correct.

**** End of log ****



As for the command prompt commands, I could not get them to work. I copied an pasted them into the command prompt, however it says that the command ipconfig, is not recognized as an internal or external command, operable program or batch file.

#4 noknojon

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Posted 05 April 2012 - 11:28 PM

Hi again (quickly) -
This scan is better for finding if you have some of the problems that I am seeking -
Use this instead of my above post - You know how to transfer the program with a Flash Drive -

Please download MiniToolBox, save it to your desktop and run it.
Checkmark the following checkboxes:
•Flush DNS
•Report IE Proxy Settings
•Reset IE Proxy Settings
•Report FF Proxy Settings
•Reset FF Proxy Settings
•List content of Hosts >> Very Important
•List IP configuration
•List last 10 Event Viewer log
•List Installed Programs
•List Users, Partitions and Memory size.
•List Minidump Files

Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

Thanks -



#5 miszsunshinee

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Posted 06 April 2012 - 09:07 PM

Here is the results, Thanks.

MiniToolBox by Farbar Version: 18-01-2012
Ran by Sandy Lee (administrator) on 06-04-2012 at 21:02:10
Microsoft Windows XP Professional Service Pack 2 (X86)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================


Windows IP Configuration



Successfully flushed the DNS Resolver Cache.


========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================

"network.proxy.type", 4

"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================


87.229.126.36 www.google.com
87.229.126.37 www.bing.com


========================= IP Configuration: ================================

Intel® 82562V-2 10/100 Network Connection = Local Area Connection (Connected)


# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : SANDY

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Broadcast

IP Routing Enabled. . . . . . . . : Yes

WINS Proxy Enabled. . . . . . . . : Yes

DNS Suffix Search List. . . . . . : Belkin



Ethernet adapter Local Area Connection:



Connection-specific DNS Suffix . : Belkin

Description . . . . . . . . . . . : Intel® 82562V-2 10/100 Network Connection

Physical Address. . . . . . . . . : 00-1D-09-8D-6C-DA

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.2.3

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.2.1

DHCP Server . . . . . . . . . . . : 192.168.2.1

DNS Servers . . . . . . . . . . . : 192.168.2.1

Lease Obtained. . . . . . . . . . : Friday, April 06, 2012 8:13:07 PM

Lease Expires . . . . . . . . . . : Monday, January 18, 2038 10:14:07 PM

Server:
Address: 192.168.2.1

Name: google.com
Addresses: 74.125.225.39, 74.125.225.40, 74.125.225.41, 74.125.225.46
74.125.225.32, 74.125.225.33, 74.125.225.34, 74.125.225.35, 74.125.225.36
74.125.225.37, 74.125.225.38



Pinging google.com [74.125.225.38] with 32 bytes of data:



Reply from 74.125.225.38: bytes=32 time=51ms TTL=53

Reply from 74.125.225.38: bytes=32 time=47ms TTL=53



Ping statistics for 74.125.225.38:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 47ms, Maximum = 51ms, Average = 49ms

Server:
Address: 192.168.2.1

Name: yahoo.com
Addresses: 209.191.122.70, 72.30.38.140, 98.139.183.24



Pinging yahoo.com [98.139.183.24] with 32 bytes of data:



Reply from 98.139.183.24: bytes=32 time=87ms TTL=45

Reply from 98.139.183.24: bytes=32 time=87ms TTL=45



Ping statistics for 98.139.183.24:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 87ms, Maximum = 87ms, Average = 87ms

Server:
Address: 192.168.2.1

Name: bleepingcomputer.com
Address: 208.43.87.2



Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:



Reply from 208.43.87.2: Destination host unreachable.

Reply from 208.43.87.2: Destination host unreachable.



Ping statistics for 208.43.87.2:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 1d 09 8d 6c da ...... Intel® 82562V-2 10/100 Network Connection - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.2.1 192.168.2.3 20
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
169.254.0.0 255.255.0.0 192.168.2.3 192.168.2.3 20
184.73.49.165 255.255.255.255 192.168.2.1 192.168.2.3 20
192.168.2.0 255.255.255.0 192.168.2.3 192.168.2.3 20
192.168.2.3 255.255.255.255 127.0.0.1 127.0.0.1 20
192.168.2.255 255.255.255.255 192.168.2.3 192.168.2.3 20
207.152.125.41 255.255.255.255 192.168.2.1 192.168.2.3 20
224.0.0.0 240.0.0.0 192.168.2.3 192.168.2.3 20
255.255.255.255 255.255.255.255 192.168.2.3 192.168.2.3 1
Default Gateway: 192.168.2.1
===========================================================================
Persistent Routes:
None

========================= Event log errors: ===============================

Application errors:
==================
Error: (03/16/2012 05:22:30 PM) (Source: Application Hang) (User: )
Description: Hanging application MapleStory.exe, version 1.0.0.1, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (03/12/2012 08:40:46 PM) (Source: MsiInstaller) (User: Sandy Lee)Sandy Lee
Description: Product: Scan -- Error 1706.No valid source could be found for product Scan. The Windows Installer cannot continue.

Error: (03/12/2012 08:39:20 PM) (Source: MsiInstaller) (User: Sandy Lee)Sandy Lee
Description: Product: Scan -- Error 1706.No valid source could be found for product Scan. The Windows Installer cannot continue.

Error: (03/12/2012 06:42:40 PM) (Source: Application Hang) (User: )
Description: Hanging application plugin-container.exe, version 10.0.2.4428, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (03/08/2012 06:54:15 PM) (Source: Application Hang) (User: )
Description: Hanging application Patcher.exe, version 1.0.0.1, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (03/05/2012 04:15:43 PM) (Source: Application Hang) (User: )
Description: Hanging application Goonzu.exe, version 1.1.1.3, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (03/05/2012 04:15:43 PM) (Source: Application Hang) (User: )
Description: Hanging application Goonzu.exe, version 1.1.1.3, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (03/04/2012 06:06:23 PM) (Source: Application Hang) (User: )
Description: Hanging application MapleStory.exe, version 1.0.0.1, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (02/23/2012 08:21:34 PM) (Source: MsiInstaller) (User: Sandy Lee)Sandy Lee
Description: Product: Scan -- Error 1706.No valid source could be found for product Scan. The Windows Installer cannot continue.

Error: (02/23/2012 08:18:33 PM) (Source: MsiInstaller) (User: Sandy Lee)Sandy Lee
Description: Product: Scan -- Error 1706.No valid source could be found for product Scan. The Windows Installer cannot continue.


System errors:
=============
Error: (04/06/2012 08:15:08 PM) (Source: Service Control Manager) (User: )
Description: The HP CUE DeviceDiscovery Service service hung on starting.

Error: (04/06/2012 07:32:31 AM) (Source: Service Control Manager) (User: )
Description: The HP CUE DeviceDiscovery Service service hung on starting.

Error: (04/05/2012 01:51:57 PM) (Source: Service Control Manager) (User: )
Description: The HP CUE DeviceDiscovery Service service hung on starting.

Error: (04/05/2012 07:15:09 AM) (Source: Service Control Manager) (User: )
Description: The HP CUE DeviceDiscovery Service service hung on starting.

Error: (04/04/2012 08:02:34 AM) (Source: Service Control Manager) (User: )
Description: The HP CUE DeviceDiscovery Service service hung on starting.

Error: (04/03/2012 10:13:31 PM) (Source: Service Control Manager) (User: )
Description: The HP CUE DeviceDiscovery Service service hung on starting.

Error: (04/03/2012 07:49:38 PM) (Source: Service Control Manager) (User: )
Description: The HP CUE DeviceDiscovery Service service hung on starting.

Error: (04/03/2012 08:49:25 AM) (Source: Service Control Manager) (User: )
Description: The HP CUE DeviceDiscovery Service service hung on starting.

Error: (04/02/2012 00:23:03 PM) (Source: Service Control Manager) (User: )
Description: The HP CUE DeviceDiscovery Service service hung on starting.

Error: (04/02/2012 08:41:53 AM) (Source: Service Control Manager) (User: )
Description: The HP CUE DeviceDiscovery Service service hung on starting.


Microsoft Office Sessions:
=========================
Error: (03/16/2012 05:22:30 PM) (Source: Application Hang)(User: )
Description: MapleStory.exe1.0.0.1hungapp0.0.0.000000000

Error: (03/12/2012 08:40:46 PM) (Source: MsiInstaller)(User: Sandy Lee)Sandy Lee
Description: Product: Scan -- Error 1706.No valid source could be found for product Scan. The Windows Installer cannot continue.(NULL)(NULL)(NULL)

Error: (03/12/2012 08:39:20 PM) (Source: MsiInstaller)(User: Sandy Lee)Sandy Lee
Description: Product: Scan -- Error 1706.No valid source could be found for product Scan. The Windows Installer cannot continue.(NULL)(NULL)(NULL)

Error: (03/12/2012 06:42:40 PM) (Source: Application Hang)(User: )
Description: plugin-container.exe10.0.2.4428hungapp0.0.0.000000000

Error: (03/08/2012 06:54:15 PM) (Source: Application Hang)(User: )
Description: Patcher.exe1.0.0.1hungapp0.0.0.000000000

Error: (03/05/2012 04:15:43 PM) (Source: Application Hang)(User: )
Description: Goonzu.exe1.1.1.3hungapp0.0.0.000000000

Error: (03/05/2012 04:15:43 PM) (Source: Application Hang)(User: )
Description: Goonzu.exe1.1.1.3hungapp0.0.0.000000000

Error: (03/04/2012 06:06:23 PM) (Source: Application Hang)(User: )
Description: MapleStory.exe1.0.0.1hungapp0.0.0.000000000

Error: (02/23/2012 08:21:34 PM) (Source: MsiInstaller)(User: Sandy Lee)Sandy Lee
Description: Product: Scan -- Error 1706.No valid source could be found for product Scan. The Windows Installer cannot continue.(NULL)(NULL)(NULL)

Error: (02/23/2012 08:18:33 PM) (Source: MsiInstaller)(User: Sandy Lee)Sandy Lee
Description: Product: Scan -- Error 1706.No valid source could be found for product Scan. The Windows Installer cannot continue.(NULL)(NULL)(NULL)


=========================== Installed Programs ============================

32 Bit HP CIO Components Installer (Version: 2.1.4)
Adobe AIR (Version: 2.7.0.19480)
Adobe Flash Player 10 ActiveX (Version: 10.0.45.2)
Adobe Flash Player 11 Plugin (Version: 11.1.102.62)
Adobe Reader 9.5.0 (Version: 9.5.0)
Adobe Shockwave Player 11.5 (Version: 11.5.8.612)
Apple Application Support (Version: 2.1.7)
Apple Mobile Device Support (Version: 5.1.1.4)
Apple Software Update (Version: 2.1.3.127)
AVG 2012 (Version: 12.0.2126)
AVG 2012 (Version: 12.0.2409)
AVG 2012 (Version: 2012.0.2126)
Bloggie Software (Version: 3.3.1.73)
Bonjour (Version: 3.0.0.10)
BufferChm (Version: 110.0.180.000)
C4400 (Version: 110.0.201.000)
C4400_Help (Version: 110.0.201.000)
Cards_Calendar_OrderGift_DoMorePlugout (Version: 2.03.0000)
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
Copy (Version: 110.0.180.000)
CustomerResearchQFolder (Version: 1.00.0000)
Dell Resource CD (Version: 1.10.0000)
Destination Component (Version: 110.0.0.0)
DeviceDiscovery (Version: 110.0.180.000)
DeviceManagementQFolder (Version: 1.00.0000)
DocProc (Version: 11.0.0.0)
DocProcQFolder (Version: 1.00.0000)
eSupportQFolder (Version: 1.00.0000)
Google Chrome (Version: 18.0.1025.151)
GPBaseService (Version: 110.0.180.000)
High Definition Audio Driver Package - KB888111 (Version: 20040219.000000)
HP Customer Participation Program 11.0 (Version: 11.0)
HP Imaging Device Functions 11.0 (Version: 11.0)
HP Photosmart C4400 All-In-One Driver Software 11.0 Rel .3 (Version: 11.0)
HP Photosmart Essential 2.5 (Version: 1.03.0000)
HP Photosmart Essential 3.0 (Version: 3.0)
HP Smart Web Printing (Version: 4.0)
HP Solution Center 11.0 (Version: 11.0)
HP Update (Version: 4.000.009.002)
HPPhotoSmartPhotobookWebPack1 (Version: 2.03.0000)
HPProductAssistant (Version: 110.0.180.000)
HPSSupply (Version: 110.0.180.000)
Intel® Graphics Media Accelerator Driver
Intel® PRO Network Connections 12.1.12.0 (Version: )
iTunes (Version: 10.5.3.3)
Java Auto Updater (Version: 2.0.2.4)
Java™ 6 Update 22 (Version: 6.0.220)
LG USB Modem Drivers (Version: 4.9.7)
Luminary - Rise of Goonzu 654 (Version: 654)
Malwarebytes Anti-Malware version 1.60.1.1000 (Version: 1.60.1.1000)
MapleStory
MarketResearch (Version: 110.0.180.000)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.6612.1000)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Works (Version: 9.7.0621)
Mozilla Firefox 11.0 (x86 en-US) (Version: 11.0)
MSN
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 6 Service Pack 2 (KB973686) (Version: 6.20.2003.0)
Nexon Game Manager
OCR Software by I.R.I.S. 11.0 (Version: 11.0)
Office Animation Runtime (Version: 11.0.5510.0)
Pando Media Booster (Version: 2.3.5.6)
PanoStandAlone (Version: 110.0.180.000)
PS_AIO_03_C4400_ProductContext (Version: 110.0.201.000)
PS_AIO_03_C4400_Software (Version: 110.0.201.000)
PS_AIO_03_C4400_Software_Min (Version: 110.0.201.000)
PSSWCORE (Version: 2.03.0000)
QuickTime (Version: 7.71.80.42)
REACTOR (Version: 1.00.0000)
Realtek High Definition Audio Driver (Version: 5.10.0.5408)
Safari (Version: 5.34.54.16)
Scan (Version: 11.0.0.0)
Shop for HP Supplies (Version: 11.0)
Skype™ 5.5 (Version: 5.5.124)
SmartWebPrinting (Version: 110.0.182.000)
SolutionCenter (Version: 110.0.180.000)
Status (Version: 110.0.180.000)
Toolbox (Version: 110.0.180.000)
TrayApp (Version: 110.0.180.000)
UnloadSupport (Version: 11.0.0)
Update for Windows XP (KB898461) (Version: 1)
Update for Windows XP (KB955759) (Version: 1)
Update for Windows XP (KB960763) (Version: 1)
Update for Windows XP (KB967715) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971737) (Version: 1)
Update for Windows XP (KB973687) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
Update for Windows XP (KB978207) (Version: 1)
Update for Windows XP (KB980182) (Version: 1)
VideoToolkit01 (Version: 110.0.171.000)
ViiKii Desktop Plug-in (Version: 0.4)
WebFldrs XP (Version: 9.50.7523)
WebReg (Version: 110.0.180.000)
Winamp (Version: 5.601 )
Windows Genuine Advantage Notifications (KB905474) (Version: 1.9.0040.0)
Windows Installer 3.1 (KB893803) (Version: 3.1)
Windows Media Format Runtime
Windows XP Hotfix - KB839210 (Version: 1)
WinRAR archiver

========================= Memory info: ===================================

Percentage of memory in use: 52%
Total physical RAM: 1013.1 MB
Available physical RAM: 482.87 MB
Total Pagefile: 2440.22 MB
Available Pagefile: 1890.01 MB
Total Virtual: 2047.88 MB
Available Virtual: 1977.22 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:229.47 GB) (Free:145.23 GB) NTFS

========================= Users: ========================================

User accounts for \\SANDY

Administrator Guest HelpAssistant
KEY Sandy Lee SUPPORT_388945a0

========================= Minidump Files ==================================

C:\WINDOWS\Minidump\Mini010812-01.dmp
C:\WINDOWS\Minidump\Mini012012-01.dmp
C:\WINDOWS\Minidump\Mini012512-01.dmp
C:\WINDOWS\Minidump\Mini012912-01.dmp
C:\WINDOWS\Minidump\Mini012912-02.dmp
C:\WINDOWS\Minidump\Mini020912-01.dmp
C:\WINDOWS\Minidump\Mini021112-01.dmp
C:\WINDOWS\Minidump\Mini032512-01.dmp
C:\WINDOWS\Minidump\Mini070110-01.dmp
C:\WINDOWS\Minidump\Mini070210-01.dmp
C:\WINDOWS\Minidump\Mini072111-01.dmp
C:\WINDOWS\Minidump\Mini072211-01.dmp
C:\WINDOWS\Minidump\Mini072611-01.dmp
C:\WINDOWS\Minidump\Mini080911-01.dmp
C:\WINDOWS\Minidump\Mini081011-01.dmp
C:\WINDOWS\Minidump\Mini121811-01.dmp
C:\WINDOWS\Minidump\Mini122611-01.dmp
C:\WINDOWS\Minidump\Mini122711-01.dmp

**** End of log ****

#6 noknojon

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Posted 06 April 2012 - 10:31 PM

A couple of quick jobs prior to cracking your Easter eggs -
Java™ 6 Update 22 (Version: 6.0.220) - Please update > Control panel > Java > Update (2nd tab) > Click for updates -

""Also, try re-downloading MapleStory and re-installing. Delete all the old MapleStory files and folders and re-install from scratch.""
(Credit - MapleStoryTechnicalSupport) -

NOTE - Personally I would totally uninstall this program and then check how your system is running -
Can you do without Maple Story for a while, as this was your last error March 16 ??

Error: (03/16/2012 05:22:30 PM) (Source: Application Hang) (User: )
Description: Hanging application MapleStory.exe, version 1.0.0.1

Nexon Game Manager also shows as a "Not Desirable" item to have installed (Korean Company)
copy of goonzu.exe is a process related to NDOORS Co,Ltd (Related company)
2 related entries in your Error logs
Error: (03/05/2012 04:15:43 PM) (Source: Application Hang)(User: )
Description: Goonzu.exe1.1.1.3hungapp0.0.0.000000000

A total of 2 major programs that should be uninstalled Maple Story and Nexon Game Manager -

How is the computer running now ??
Try from Internet Explorer Tools > Internet Options > Make sure your Home page is typed correctly in the open box > Next while Tools are still open > Connections > LAN settings > Untick all Proxy items and Tick Automatically Detect Settings > Click OK > OK to exit -

All other items show that you should have a good valid connection at this time -

Finally, reset your Hosts file by clicking HERE (Microsoft Fixit)

Thank You -
Edited for final changes to uninstall programs after detailed research -

Edited by noknojon, 07 April 2012 - 05:01 AM.


#7 miszsunshinee

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Posted 07 April 2012 - 03:46 PM

Thank you very much, it worked. I can visit Google now! Would it be okay to remove the applications I downloaded like, MiniToolBox & FSS?

#8 noknojon

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Posted 07 April 2012 - 04:01 PM

Hi - :thumbup2:
I am glad you have solved your current problems (for now) -

Yes , Please just Right click delete all the items we loaded to your system if you feel that you are now OK -

Let us know when the next problem comes up and we will be happy to assist you again

Regards -




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