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Wireless Connection stuck on "Acquiring Network Address"...Forever...


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#1 Psyche1226

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Posted 03 April 2012 - 08:25 PM

So essentially my problem is the fairly typical "Had Virus/Trojans/Rootkit, Removed Same, Can No Longer Connect To the Internet" dealio. This all started a few months back when I had an original problem, took it into some (SEEMINGLY) reputable guys who basically turned out to be horrible shysters. God only knows what all they did to it; at the very least they seem to have utterly screwed over System Restore. At any rate, it was far from clean when I took it home and they then tried to charge me MOAR money to "fix" the "new problem". Big ugly mess. Since then I had a run of common but nasty little buggers, starting with the browser hijack thing and finishing with several instances of the fake antivirus that "wipes" your hard drive.

AT THIS POINT I believe I have got it fairly clean; at any rate, Malwarebytes, Ad-Aware, and AdwareAway Antimalware have all run several deep scans apiece using current databases and they've all come up spick and span. Only problem left is: no internet. It detects the wireless network and attempts to connect but is stuck ceaselessly on "Acquiring Network Address". If I right click and hit Repair it then gets stuck forever on "Renewing IP Address". This, it seems, it cannot do. It's giving me blanks and 0.0.0.0.0's where there should be an IP address. Yes, it is set to automatically detect same and no, the problem is not with the router/modem; my husband's laptop is sitting right next to it and connecting just fine. My educated guess would be that something got unnecessarily deleted from/altered in the registry. Something to do with NetBt, although I already tried restoring the appropriate registry keys and got nothing. I also tried the pinging thing and got four nice healthy pings, so apparently the card is physically fine...?

Anyway, as you have probably by now surmised, I have been googling this thing for a very long time now and fruitlessly attempting the various fixes found on various geek sites. I need somebody who actually speaks Inner-Guts-Of-Computer to help me run the appropriate diagnostics and pinpoint exactly what procedures need to be done, instead of their second cousins twice-removed.

I am running Windows XP Professional on a Dell Latitude D630. My card is a Dell Wireless 1490 Dual Band WLAN Mini-Card.

Thanks in advance for saving my sanity...

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#2 noknojon

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Posted 03 April 2012 - 08:53 PM

Hi and Welcome -
First >> Start >> Run Box >> type, or copy / paste the following one at a time, pressing Enter after each line :

ipconfig /flushdns
ipconfig /release
ipconfig /renew
netsh winsock reset

See if this clears your cache -

Next download TFC Cleaner to your desktop > Double click on the Icon (Black Garbage can) Click Start > let this remove all unwanted Temp files >> Click OK to Reboot when it has finished -

Good Luck -




#3 Psyche1226

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Posted 03 April 2012 - 10:14 PM

Hi, and thank you.

I had already tried the first half of your solution, but I went and did it again just to be sure. The only item of note is that after commanding "ipconfig/renew" I got the following: An error occurred while renewing interface Wireless Network Connection 3: The R PC server is unavailable. That "R" seemed funny, being right at the edge of the window. It looked like there was more there to read and it was cutting it off. Just to be sure I selected all and copied and pasted it to a notepad document, and that's all there was...

I ran the TFC Cleaner; it deleted some 900 mb of stuff but no change other than that.

Next line of attack?

#4 noknojon

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Posted 04 April 2012 - 04:48 AM

OK - - -
Not 100% unusual response, usually the "RPC" is closer to each other

Try this...... First make sure that you have a Restore point set prior to opening any registry items ........

Open Services...
Start > Run Box > Type: services.msc > Click OK - - -
Scroll down to and double click DNS Client > Set to Automatic under Startup type
Click the Apply button > Click the Start button > When it starts click OK

Do the same for DHCP Client.
Do the same for Remote Procedure Call (RPC).

When done, close Services.

Another option left after this, but I hope this works - Can't let all the secrets out at once :wink:

Regards -

#5 InadequateInfirmity

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Posted 04 April 2012 - 06:19 PM

Please download FarbarServiceScanner and run it on the computer with the issue.
http://download.bleepingcomputer.com/farbar/FSS.exe

Make sure the following options are checked:
Internet Services
Windows Firewall
System Restore
Security Center/Action Center
Windows Update

Press "Scan".
It will create a log (FSS.txt) in the same directory the tool is run.
Please copy and paste the log to your reply.


Please download MINITOOLBOX and run it.
http://download.bleepingcomputer.com/farbar/MiniToolBox.exe

Checkmark following boxes:


Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size

#6 Psyche1226

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Posted 04 April 2012 - 07:15 PM

noknojon: I did as you requested. The DNS Client was already set to Automatic, and I was unable to click Start as it was already going. (Everything but the Stop button was greyed out). The DHCP Client was also set to Automatic, but was stopped. When I clicked Start I got the following error message:

Could not start the DHCP Client service on Local Computer.

Error 1068: The dependency service or group failed to start.

When I attempted to do the same for the RPC, everything below Startup type was greyed out. (It was, however, set to Automatic.)


There were no changes observed after this.


InadequateInfirmity:

Here is the FSS scan log:

Farbar Service Scanner Version: 01-03-2012
Ran by Emily Jones (administrator) on 04-04-2012 at 19:06:19
Running from "C:\Documents and Settings\Emily Jones\Desktop"
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============
Dhcp Service is not running. Checking service configuration:
The start type of Dhcp service is OK.
The ImagePath of Dhcp service is OK.
The ServiceDll of Dhcp service is OK.

NetBt Service is not running. Checking service configuration:
The start type of NetBt service is OK.
The ImagePath of NetBt service is OK.
Checking LEGACY_NetBt: Attention! Unable to open LEGACY_NetBt\0000 registry key. The key does not exist.


Connection Status:
==============
Localhost is accessible.
There is no connection to network.
Attempt to access Google IP returned error: Google IP is unreachable
Attempt to access Yahoo IP returend error: Yahoo IP is unreachable


Windows Firewall:
=============

Firewall Disabled Policy:
==================
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile]
"EnableFirewall"=DWORD:0


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============

Windows Update:
============

File Check:
========
C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\netbt.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit
C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit
C:\WINDOWS\system32\ipnathlp.dll => MD5 is legit
C:\WINDOWS\system32\netman.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\srsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\sr.sys => MD5 is legit
C:\WINDOWS\system32\wscsvc.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\wuauserv.dll => MD5 is legit
C:\WINDOWS\system32\qmgr.dll => MD5 is legit
C:\WINDOWS\system32\es.dll => MD5 is legit
C:\WINDOWS\system32\cryptsvc.dll => MD5 is legit
C:\WINDOWS\system32\svchost.exe => MD5 is legit
C:\WINDOWS\system32\rpcss.dll => MD5 is legit
C:\WINDOWS\system32\services.exe => MD5 is legit

Extra List:
=======
Avgtdix(9) Gpc(3) IPSec(13) NetBT(6) PSched(7) Tcpip(12) Tcpip6(10)
0x0E0000000D0000000B0000000500000001000000020000000300000004000000090000000600000007000000080000000A0000000C0000000E000000


**** End of log ****



I downloaded Minitoolbox and ran it as per your specifications. The log for that was quite long and so I am attaching it to this post.


Thanks for the continued help, guys! :)

Attached File  Result.txt   18.25KB   3 downloads

#7 InadequateInfirmity

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Posted 04 April 2012 - 07:29 PM

I will be with you shortly.

#8 InadequateInfirmity

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Posted 04 April 2012 - 07:40 PM

Open Notepad and copy the text below into it and save it to your desktop call it netfix.reg then right click it and select merge Reboot your machine and then,fo here and set your services back to default select your correct os and download and unzip the file to your desktop Right click and select Merge
http://www.blackviper.com/ Reboot your machine.


Please create a restore point prior to doing this,standard for any registry adjustments, :)
http://pcsupport.about.com/od/fixtheproblem/ht/system-restore-xp.htm




Start copying below the line.
_________________________________________________________________



Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_NETBT]
"NextInstance"=dword:00000001

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_NETBT\0000]
"Service"="NetBT"
"Legacy"=dword:00000001
"ConfigFlags"=dword:00000000
"Class"="LegacyDriver"
"ClassGUID"="{8ECC055D-047F-11D1-A537-0000F8753ED1}"
"DeviceDesc"="NetBios over Tcpip"
"Capabilities"=dword:00000000

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_NETBT\0000\LogConf]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_NETBT\0000\Control]
"ActiveService"="NetBT"

___________________________________________________________________________________________________________________________________________-

Now reboot your machine see if you can connect.There is still more that can be done hang in there we will get this solvded.

Edited by InadequateInfirmity, 04 April 2012 - 07:41 PM.


#9 Psyche1226

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Posted 04 April 2012 - 07:54 PM

Wow, thanks for the prompt help! I have created a restore point and am in the process of creating and merging the file with the copied text. In the meantime, would you mind being a trifle more specific about which file you'd like me to download from the site you linked? Even after scrolling to my OS, there are still quite a few options and I want to be sure I'm getting the right one. Thanks!



EDIT: Oh dear, the netfix.reg file didn't work. My compy says it's not a registry script, and that you can only import binary registry files from within the registry editor. Weird, cause it sure *looks* like a registry script... :S

Edited by Psyche1226, 04 April 2012 - 08:03 PM.


#10 InadequateInfirmity

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Posted 04 April 2012 - 08:00 PM

Here is the file you are asking about. http://www.blackviper.com/downloads/WinXP/Registry_Files/!Default_XP_Pro_SP3_Start_v300.zip?7501a5

#11 InadequateInfirmity

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Posted 04 April 2012 - 08:01 PM

Just stay with me and let me know how it goes. :)

#12 InadequateInfirmity

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Posted 04 April 2012 - 08:05 PM

I have made a screen shot for you.


#13 InadequateInfirmity

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Posted 04 April 2012 - 08:20 PM

Did you copy the below???

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_NETBT]
"NextInstance"=dword:00000001

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_NETBT\0000]
"Service"="NetBT"
"Legacy"=dword:00000001
"ConfigFlags"=dword:00000000
"Class"="LegacyDriver"
"ClassGUID"="{8ECC055D-047F-11D1-A537-0000F8753ED1}"
"DeviceDesc"="NetBios over Tcpip"
"Capabilities"=dword:00000000

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_NETBT\0000\LogConf]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_NETBT\0000\Control]
"ActiveService"="NetBT"

#14 Psyche1226

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Posted 04 April 2012 - 08:23 PM

All right, I downloaded, unzipped and merged the file, and rebooted. Still nothing. :(

#15 InadequateInfirmity

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Posted 04 April 2012 - 08:25 PM

Did you copy the below???

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_NETBT]
"NextInstance"=dword:00000001

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_NETBT\0000]
"Service"="NetBT"
"Legacy"=dword:00000001
"ConfigFlags"=dword:00000000
"Class"="LegacyDriver"
"ClassGUID"="{8ECC055D-047F-11D1-A537-0000F8753ED1}"
"DeviceDesc"="NetBios over Tcpip"
"Capabilities"=dword:00000000

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_NETBT\0000\LogConf]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_NETBT\0000\Control]
"ActiveService"="NetBT"


How about this I am 100% sure that you need to run this




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