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Virus Hid all my pictures music and killed my favorites on IE


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#1 hutchsgirl

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Posted 03 April 2012 - 05:24 PM

A virus hid all my pictures,music and favorites on IE. how do i retrieve them? i have used avg which didnt do well. so i installed malwarebytes says it removed or quarantined the viruses. but i havent figured out how to see the files that are there.. can someone help please!!

this is one of the scan results.. idk if it will help anyone
Angie :: ANGIE-HP [administrator]

Protection: Enabled

4/3/2012 8:47:10 AM
mbam-log-2012-04-03 (08-47-10).txt

Scan type: Full scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 316615
Time elapsed: 48 minute(s), 52 second(s)

Memory Processes Detected: 1
C:\Windows\svchost.exe (Trojan.Agent) -> 3708 -> Delete on reboot.

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 1
C:\Windows\svchost.exe (Trojan.Agent) -> Delete on reboot.

(end)

Edited by hamluis, 03 April 2012 - 06:31 PM.
Moved from Win 7 to Am I Infected.


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#2 boopme

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Posted 03 April 2012 - 09:32 PM

Hello, It is important you DO NOT run a Temp file or Registry cleaner.

Was MBAM updated prior to that sxan?


The infection family will also hide all the files on your computer from being seen. To make your files visible again, please download the following program to your desktop:

Unhide.exe

Once the program has been downloaded, double-click on the Unhide.exe icon on your desktop and allow the program to run.

>>>>

Please download TDSSKiller.zip and and extract it.
  • Run TDSSKiller.exe.
  • Click Start scan.
  • When it is finished the utility outputs a list of detected objects with description.
    The utility automatically selects an action (Cure or Delete) for malicious objects.
    The utility prompts the user to select an action to apply to suspicious objects (Skip, by default). Let the options as it is and click Continue
  • Let reboot if needed and tell me if the tool needed a reboot.
  • Click on Report and post the contents of the text file that will open.

    Note: By default, the utility outputs the log into system disk (it is usually the disk with installed operating system, C:\) root folder. The Log has a name like: TDSSKiller.Version_Date_Time_log.txt.

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