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Google redirect and slow computer


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32 replies to this topic

#1 uptick

uptick

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Posted 03 April 2012 - 01:22 PM

Hi..I too have the Happili virus and maybe more. Used both MalwareBytes and SuperAntispyware with no success.
Now trying to get logs posted here..so far I have able to run defogger to disable CD emulation programs however I have been unsuccessful in downloading DDS so far. Also each time I try to shutdown/ /restart the computer I get various error messages (iexplore.exe not responding, etc.) Will post DDS and GMER log as soon as I can get them to download !! may need help with that also. Thanks!

Edited by uptick, 03 April 2012 - 01:40 PM.


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#2 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
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  • Location:Puerto rico
  • Local time:11:44 AM

Posted 04 April 2012 - 05:12 AM

Hello and Welcome to Bleeping Computer!!

My name is Gringo and I'll be glad to help you with your computer problems.

I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of us

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the Watch Topic Button, select Immediate Notification, and click on Proceed. This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of hartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.


DeFogger:

  • Please download DeFogger to your desktop.

    Double click DeFogger to run the tool.
  • The application window will appear
  • Click the Disable button to disable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger may ask you to reboot the machine, if it does - click OK
Do not re-enable these drivers until otherwise instructed.

Download DDS:

  • Please download DDS by sUBs from one of the links below and save it to your desktop:

    Posted Image
    Download DDS and save it to your desktop

    Link1
    Link2
    Link3

    Please disable any anti-malware program that will block scripts from running before running DDS.

    • Double-Click on dds.scr and a command window will appear. This is normal.
    • Shortly after two logs will appear:
    • DDS.txt
    • Attach.txt
  • A window will open instructing you save & post the logs
  • Save the logs to a convenient place such as your desktop
  • Copy the contents of both logs & post in your next reply

information and logs:

  • In your next post I need the following

  • .logs from DDS
  • let me know of any problems you may have had

Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 uptick

uptick
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Posted 04 April 2012 - 08:17 AM

Hi and thanks ..
Here are is the DDS file. Took awhile to run the program. Had to increase virtual memory.



DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_29
Run by N Mitchell at 12:07:38 on 2012-04-03
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1022.70 [GMT -7:00]
.
.
============== Running Processes ===============
.
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\WINDOWS\system32\CTsvcCDA.EXE
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\system32\MsPMSPSv.exe
C:\WINDOWS\system32\fxssvc.exe
C:\WINDOWS\system32\crrss.exe
C:\WINDOWS\explorer.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Creative\Sound Blaster Live! 24-bit\Surround Mixer\CTSysVol.exe
C:\WINDOWS\system32\Rundll32.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\HP\HP Software Update\HPWuSchd.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Documents and Settings\N Mitchell\Application Data\iqfpqdpg.exe
C:\Program Files\MorEmoticons\MorEmoticons.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Documents and Settings\N Mitchell\Application Data\iqfpqdpg.exe
C:\Program Files\Microsoft Office\Office\OSA.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
.
============== Pseudo HJT Report ===============
.
uSearch Page =
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uStart Page = https://wwws.ameritrade.com/cgi-bin/apps/LogIn
uSearch Bar =
uInternet Connection Wizard,ShellNext = iexplore
uSearchURL,(Default) = hxxp://red.clientapps.yahoo.com/customize/ie/defaults/su/ymsgr6/*http://www.yahoo.com
mSearchAssistant =
mWinlogon: Userinit=c:\windows\system32\userinit.exe,c:\windows\system32\crrss.exe
uWinlogon: shell=explorer.exe "c:\documents and settings\n mitchell\winlogon.exe"
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\tfswshx.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
BHO: {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - No File
TB: {0B53EAC3-8D69-4B9E-9B19-A37C9A5676A7} - No File
uRun: [MorEmoticons] c:\program files\moremoticons\MorEmoticons.exe /Minimize
uRun: [SUPERAntiSpyware] c:\program files\superantispyware\SUPERAntiSpyware.exe
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [TomTomHOME.exe] "c:\program files\tomtom home 2\TomTomHOMERunner.exe"
uRun: [winlogon] c:\documents and settings\n mitchell\winlogon.exe
uRun: [pmjwslurfofe] c:\docume~1\nmitch~1\locals~1\temp\F741.tmp
uRun: [PC Health Status] c:\documents and settings\n mitchell\application data\iqfpqdpg.exe
mRun: [dla] c:\windows\system32\dla\tfswctrl.exe
mRun: [UpdateManager] "c:\program files\common files\sonic\update manager\sgtray.exe" /r
mRun: [CTSysVol] c:\program files\creative\sound blaster live! 24-bit\surround mixer\CTSysVol.exe /r
mRun: [P17Helper] Rundll32 P17.dll,P17Helper
mRun: [UpdReg] c:\windows\UpdReg.EXE
mRun: [DVDLauncher] "c:\program files\cyberlink\powerdvd\DVDLauncher.exe"
mRun: [ATIPTA] c:\program files\ati technologies\ati control panel\atiptaxx.exe
mRun: [SoundMAXPnP] c:\program files\analog devices\core\smax4pnp.exe
mRun: [Microsoft Works Update Detection] c:\program files\common files\microsoft shared\works shared\WkUFind.exe
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [HP Component Manager] "c:\program files\hp\hpcoretech\hpcmpmgr.exe"
mRun: [HP Software Update] "c:\program files\hp\hp software update\HPWuSchd.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 10.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [PC Health Status] c:\documents and settings\n mitchell\application data\iqfpqdpg.exe
mRun: [dplaysvr] %APPDATA%\dplaysvr.exe
mRun: [crrss] c:\windows\system32\crrss.exe
dRun: [PC Health Status] c:\documents and settings\networkservice\application data\iqfpqdpg.exe
dRun: [dplaysvr] %APPDATA%\dplaysvr.exe
dRun: [winlogon] c:\documents and settings\networkservice\winlogon.exe
dRun: [pmjwslurfofe] c:\windows\temp\ADBD.tmp
dRun: [Antivirus Protection] "c:\documents and settings\networkservice\application data\antivirus protection\AntivirusProtection2012.exe" /STARTUP
dRun: [Antivirus Protection 2012 SM] c:\documents and settings\networkservice\application data\antivirus protection\securitymanager.exe
dRun: [Antivirus Protection 2012 SH] c:\documents and settings\networkservice\application data\antivirus protection\securityhelper.exe
dRunOnce: [SWHelper] "c:\windows\system32\macromed\shockwave 10\PostUpdate.exe" 1010011
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~2.lnk - c:\program files\microsoft office\office\FINDFAST.EXE
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\office~1.lnk - c:\program files\microsoft office\office\OSA.EXE
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_D183CA64F05FDD98.dll/cmsidewiki.html
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
LSP: mswsock.dll
Trusted Zone: yahoo.com\finance
DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} - hxxp://www.apple.com/qtactivex/qtplugin.cab
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://fpdownload.macromedia.com/get/shockwave/cabs/director/sw.cab
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://go.microsoft.com/fwlink/?linkid=39204
DPF: {2FF8D282-F78A-4A33-ABC2-49E72A341482} - hxxp://riteaid.storefront.com/images/global/activex/SFImageUpload1_10.CAB
DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos/OnlineScanner.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/shockwave/cabs/flash/ultrashim.cab
DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} - hxxp://www.crucial.com/controls/cpcScanner.cab
DPF: {CAFEEFAC-0016-0000-0029-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: DhcpNameServer = 209.18.47.61 209.18.47.62
TCP: Interfaces\{D6F3C549-ABCB-4AD3-AA3C-D0AB00C4E97C} : DhcpNameServer = 209.18.47.61 209.18.47.62
Handler: cetihpz - {CF184AD3-CDCB-4168-A3F7-8E447D129300} - c:\program files\hp\hpcoretech\comp\hpuiprot.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.DLL
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL
Hosts: 94.63.147.16 www.google.com
Hosts: 94.63.147.17 www.bing.com
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\n mitchell\application data\mozilla\firefox\profiles\w6ujvelu.default\
FF - prefs.js: browser.startup.homepage - hxxps://wwws.ameritrade.com/cgi-bin/apps/Main
FF - prefs.js: network.proxy.type - 0
FF - plugin: c:\program files\adobe\reader 10.0\reader\air\nppdf32.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\microsoft silverlight\4.0.60831.0\npctrlui.dll
FF - plugin: c:\program files\mozilla firefox\plugins\NPcol400.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npCouponPrinter.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npMozCouponPrinter.dll
FF - plugin: c:\program files\nos\bin\np_gp.dll
FF - plugin: c:\program files\pdflite\npPdfViewer.dll
.
============= SERVICES / DRIVERS ===============
.
.
=============== Created Last 30 ================
.
2012-04-03 16:23:04 35328 ----a-w- c:\documents and settings\n mitchell\application data\92874F6F.exe
2012-04-03 16:22:57 89088 ----a-w- c:\documents and settings\n mitchell\application data\iqfpqdpg.exe
2012-04-03 15:34:10 0 --sha-w- c:\windows\system32\dds_trash_log.cmd
2012-04-03 15:31:53 866304 ----a-w- c:\documents and settings\all users\application data\isecurity.exe
2012-04-02 22:27:52 -------- d-----w- c:\windows\system32\wbem\repository\FS
2012-04-02 22:27:52 -------- d-----w- c:\windows\system32\wbem\Repository
.
==================== Find3M ====================
.
2012-03-01 00:21:29 230808 ----a-r- c:\windows\system32\cpnprt2.cid
2011-03-24 18:41:00 301568 ----a-w- c:\program files\gmer.exe
2011-03-22 20:25:42 388608 ----a-w- c:\program files\HijackThis.exe
2008-12-18 15:56:22 39537784 ----a-w- c:\program files\AVSVideoConverter.exe
2008-09-25 15:30:38 140800 ----a-w- c:\program files\ODMediaConsoleSetup.exe
2005-06-20 23:45:27 8273304 ----a-w- c:\program files\Java 2 runtime.exe
2005-06-20 23:15:20 513648 ----a-w- c:\program files\msgr6suite.exe
2005-06-20 23:10:06 513648 ----a-w- c:\program files\Yahoo Messenger.exe
.
=================== ROOTKIT ====================
.
Stealth MBR rootkit/Mebroot/Sinowal/TDL4 detector 0.4.2 by Gmer, http://www.gmer.net
Windows 5.1.2600 Disk: WDC_WD2500JD-75HBC0 rev.08.02D08 -> Harddisk0\DR0 -> \Device\Ide\IdeDeviceP1T0L0-17
.
device: opened successfully
user: MBR read successfully
.
Disk trace:
called modules: ntoskrnl.exe CLASSPNP.SYS disk.sys >>UNKNOWN [0x866E4FD0]<<
_asm { MOV EAX, [ESP+0x4]; MOV ECX, [EAX+0x28]; PUSH EBP; MOV EBP, [ECX+0x4]; PUSH ESI; MOV ESI, [ESP+0x10]; PUSH EDI; MOV EDI, [ESI+0x60]; MOV AL, [EDI]; CMP AL, 0x16; JNZ 0x36; PUSH ESI; }
1 nt!IofCallDriver[0x804E37D5] -> \Device\Harddisk0\DR0[0x87351AB8]
3 CLASSPNP[0xF7664FD7] -> nt!IofCallDriver[0x804E37D5] -> [0x8735D538]
\Driver\00003066[0x872CF768] -> IRP_MJ_CREATE -> 0x866E4FD0
error: Read A device attached to the system is not functioning.
kernel: MBR read successfully
_asm { XOR AX, AX; MOV SS, AX; MOV SP, 0x7c00; STI ; PUSH AX; POP ES; PUSH AX; POP DS; CLD ; MOV SI, 0x7c1b; MOV DI, 0x61b; PUSH AX; PUSH DI; MOV CX, 0x1e5; REP MOVSB ; RETF ; MOV BP, 0x7be; MOV CL, 0x4; CMP [BP+0x0], CH; JL 0x2e; JNZ 0x3a; }
detected disk devices:
detected hooks:
\Driver\atapi DriverStartIo -> 0x866B12C6
user & kernel MBR OK
Warning: possible TDL3 rootkit infection !
.
============= FINISH: 12:37:33.28 ===============

Log 2

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2011-08-26.01)
.
Microsoft Windows XP Home Edition
Boot Device: \Device\HarddiskVolume1
Install Date: 6/20/2005 12:47:29 PM
System Uptime: 4/3/2012 11:48:01 AM (1 hours ago)
.
Motherboard: Dell Inc. | | 0U7077
Processor: Intel® Pentium® 4 CPU 3.40GHz | Microprocessor | 3392/800mhz
.
==== Disk Partitions =========================
.
A: is Removable
C: is FIXED (NTFS) - 233 GiB total, 192.362 GiB free.
D: is CDROM ()
E: is CDROM ()
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
RP1: 4/2/2012 5:00:24 PM - System Checkpoint
.
==== Installed Programs ======================
.
.
1300
1300_Help
1300Tour
1300Trb
Acrobat.com
Adobe AIR
Adobe Digital Editions
Adobe Flash Player 11 ActiveX
Adobe Flash Player 11 Plugin
Adobe Reader X (10.0.1)
Adobe Reader X (10.1.2)
Adobe Shockwave Player 11.5
Advanced Analyzer
AiO_Scan
AIOMinimal
AiOSoftware
Amazon Kindle
AnswerWorks 5.0 English Runtime
ATI - Software Uninstall Utility
ATI Control Panel
ATI Display Driver
AVS Video Converter 6
AVS4YOU Software Navigator 1.3
CheckIt Registry Cleaner
Compatibility Pack for the 2007 Office system
Conexant D850 56K V.9x DFVc Modem
Copy
Coupon Printer for Windows
Creative MediaSource
CreativeProjects
Critical Update for Windows Media Player 11 (KB959772)
CutePDF Writer 2.8
Data Converter
Dell ResourceCD
Director
DocProc
ESET Online Scanner v3
Fax
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB2158563)
Hotfix for Windows XP (KB2443685)
Hotfix for Windows XP (KB2570791)
Hotfix for Windows XP (KB2633952)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB961118)
Hotfix for Windows XP (KB970653-v3)
Hotfix for Windows XP (KB976098-v2)
Hotfix for Windows XP (KB981793)
HP Photo & Imaging 3.1
HP PSC & OfficeJet 3.0
HP Software Update
hpmdtab
HPSystemDiagnostics
InstantShare
Java Auto Updater
Java™ 6 Update 29
Lernout & Hauspie TruVoice American English TTS Engine
LiveUpdate 1.90 (Symantec Corporation)
Macromedia Shockwave Player
Malwarebytes Anti-Malware version 1.60.1.1000
Memories Disc Creator 2.0
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Security Update (KB2572067)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Encarta Encyclopedia Standard 2004
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Money 2004
Microsoft Money 2004 System Pack
Microsoft National Language Support Downlevel APIs
Microsoft Office 97, Professional Edition
Microsoft Picture It! Photo Premium 9
Microsoft Silverlight
Microsoft Streets and Trips 2004
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Word 2002
Microsoft Works
Microsoft Works 2004 Setup Launcher
Microsoft Works Suite Add-in for Microsoft Word
Mozilla Firefox 10.0.2 (x86 en-US)
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
NAIC Classic Plus
Netscape (7.2)
Netscape Browser (remove only)
Norton WMI Update
OverDrive Media Console
overland
PDFlite 0.5
PhotoGallery
PowerDVD 5.3
PrintScreen
Puran Defrag 7.2
QFolder
Quicken 2009
QuickProjects
QuoteTracker
Readme
RealPlayer
RedMon - Redirection Port Monitor
Scan
Security Update for CAPICOM (KB931906)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2416473)
Security Update for Microsoft Windows (KB2564958)
Security Update for Windows Internet Explorer 7 (KB2183461)
Security Update for Windows Internet Explorer 7 (KB2360131)
Security Update for Windows Internet Explorer 7 (KB2416400)
Security Update for Windows Internet Explorer 7 (KB2482017)
Security Update for Windows Internet Explorer 7 (KB2497640)
Security Update for Windows Internet Explorer 7 (KB2530548)
Security Update for Windows Internet Explorer 7 (KB2544521)
Security Update for Windows Internet Explorer 7 (KB2559049)
Security Update for Windows Internet Explorer 7 (KB938127-v2)
Security Update for Windows Internet Explorer 7 (KB963027)
Security Update for Windows Internet Explorer 7 (KB969897)
Security Update for Windows Internet Explorer 7 (KB972260)
Security Update for Windows Internet Explorer 7 (KB974455)
Security Update for Windows Internet Explorer 7 (KB978207)
Security Update for Windows Internet Explorer 8 (KB2510531)
Security Update for Windows Internet Explorer 8 (KB2544521)
Security Update for Windows Internet Explorer 8 (KB2559049)
Security Update for Windows Internet Explorer 8 (KB2586448)
Security Update for Windows Internet Explorer 8 (KB2618444)
Security Update for Windows Internet Explorer 8 (KB982381)
Security Update for Windows Media Player (KB2378111)
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Shockwave
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TD AMERITRADE StrategyDesk 3.3_2 (C:\Program Files\TD AMERITRADE\StrategyDesk)
thinkorswim from TD AMERITRADE
Trade-Ideas Pro 2.3
TrayApp
Universal Document Converter (Demo)
Unload
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Windows Internet Explorer 8 (KB2447568)
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Update for Windows XP (KB2345886)
Update for Windows XP (KB2467659)
Update for Windows XP (KB2541763)
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Update for Windows XP (KB951072-v2)
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URGE
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.
==== Event Viewer Messages From Past Week ========
.
4/3/2012 9:20:42 AM, error: Service Control Manager [7023] - The Network Location Awareness (NLA) service terminated with the following error: The specified procedure could not be found.
4/3/2012 8:40:49 AM, error: Service Control Manager [7009] - Timeout (30000 milliseconds) waiting for the IMAPI CD-Burning COM Service service to connect.
4/3/2012 8:40:49 AM, error: Service Control Manager [7000] - The IMAPI CD-Burning COM Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
4/3/2012 5:17:51 AM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: IntelIde
4/2/2012 7:36:29 PM, error: BROWSER [8007] - The browser was unable to update the service status bits. The data is the error.
4/2/2012 3:44:16 PM, error: DCOM [10005] - DCOM got error "%1058" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
4/2/2012 3:19:51 PM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service StiSvc with arguments "" in order to run the server: {A1F4E726-8CF1-11D1-BF92-0060081ED811}
4/2/2012 3:18:45 PM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AFD Aspi32 Fips intelppm IPSec MRxSmb NetBIOS NetBT OMCI RasAcd Rdbss SASDIFSV SASKUTIL Tcpip
4/2/2012 3:18:45 PM, error: Service Control Manager [7001] - The TCP/IP NetBIOS Helper service depends on the AFD service which failed to start because of the following error: A device attached to the system is not functioning.
4/2/2012 3:18:45 PM, error: Service Control Manager [7001] - The IPSEC Services service depends on the IPSEC driver service which failed to start because of the following error: A device attached to the system is not functioning.
4/2/2012 3:18:45 PM, error: Service Control Manager [7001] - The DNS Client service depends on the TCP/IP Protocol Driver service which failed to start because of the following error: A device attached to the system is not functioning.
4/2/2012 3:18:45 PM, error: Service Control Manager [7001] - The DHCP Client service depends on the NetBT service which failed to start because of the following error: A device attached to the system is not functioning.
4/2/2012 3:18:38 PM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service netman with arguments "" in order to run the server: {BA126AE5-2166-11D1-B1D0-00805FC1270E}
4/2/2012 3:17:51 PM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
3/28/2012 4:22:48 PM, error: atapi [9] - The device, \Device\Ide\IdePort0, did not respond within the timeout period.
.
==== End Of File ===========================

Edited by uptick, 04 April 2012 - 08:20 AM.


#4 gringo_pr

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Posted 04 April 2012 - 08:34 AM

Hello

I Would like you to do the following.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.
Link 1
Link 2
Link 3
1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you recieve an error "Illegal operation attempted on a registery key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo
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#5 uptick

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Posted 04 April 2012 - 10:11 AM

Ok I ran Combofix. Said computer infected w/ rootkit.zeroaccess. Later asked for reboot and rebooted.
Seemed to be scanning just fine , however came up later with screen "a problem has been detected and windows has been shut down...... " Did a forced shutdown and started in safe mode. No luck, same screen.
Tech info on bottom of (blue) screen is STOP: 0x0000007B (0xf7A79528, oxC0000034, 0x00000000,0x00000000).
Now what should I do. Tried another safe mode start.. still no luck same blue screen with message " a problem..".

Edited by uptick, 04 April 2012 - 11:30 AM.


#6 gringo_pr

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Posted 04 April 2012 - 02:18 PM

Print out these instructions to use while in the Recovery Console:

1.Restart your computer.
2.Before Windows loads, you will be prompted to choose which Operating System to start.
3.Use the up and down arrow key to select Microsoft Windows Recovery Console
4.You must enter which Windows installation to log onto. Type 1 and press 'Enter'.
5.At the C:\Windows prompt, type the following bolded entries, and press 'Enter'

fixmbr
[/list]
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#7 uptick

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Posted 04 April 2012 - 02:26 PM

ok it is asking ***CAUTION*** if I am sure that I want to write a new MBR. so far everytime I push enter..it asks me .. Are you sure you want to write a new MBR?
(pushed enter 3 times, asked me 3 times) Should I keep pushing Enter?
ok now I have pushed enter 12 times.. I keeps asking me the same question..
Are you sure you want to wtire a new MBR?

Rebooted and tried the process again. No luck It says "this computer appears to have a non-standard or invalid master boot record. FIXMBR may damage your partition tables if you proceed. etc, etc. etc" I push enter and it keeps asking the question "Are you sure...". How many enter pushes to I need to make ie is it a fail safe and want to ask you x number of times before it executes?

Edited by uptick, 04 April 2012 - 02:41 PM.


#8 gringo_pr

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Posted 04 April 2012 - 02:38 PM

press y for yes
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#9 uptick

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Posted 04 April 2012 - 02:44 PM

oh so simple.. thanks.. ok done. says new master boot record has been successfully written and now waiting for a prompt (C:/Windows)
now what ?

Edited by uptick, 04 April 2012 - 02:54 PM.


#10 gringo_pr

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Posted 04 April 2012 - 04:06 PM

restart the computer and see if it starts



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#11 uptick

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Posted 04 April 2012 - 04:12 PM

no luck came up to the same blue screen with same message.. tried in both normal and safe mode and same techical info after the STOP:

Edited by uptick, 04 April 2012 - 04:13 PM.


#12 gringo_pr

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Posted 04 April 2012 - 04:15 PM

Try this please. You will need a USB drive.

Download http://unetbootin.sourceforge.net/unetbootin-xpud-windows-latest.exe & http://noahdfear.net/downloads/bootable/xPUD/xpud-0.9.2.iso to the desktop of your clean computer
  • Insert your USB drive
  • Press Start > My Computer > right click your USB drive > choose Format > Quick format
  • Double click the unetbootin-xpud-windows-387.exe that you just downloaded
  • Press Run then OK
  • Select the DiskImage option then click the browse button located on the right side of the textbox field.
  • Browse to and select the xpud-0.9.2.iso file you downloaded
  • Verify the correct drive letter is selected for your USB device then click OK
  • It will install a little bootable OS on your USB device
  • Once the files have been written to the device you will be prompted to reboot ~ do not reboot and instead just Exit the UNetbootin interface
  • After it has completed do not choose to reboot the clean computer simply close the installer
  • Next download http://noahdfear.net/downloads/driver.sh to your USB
  • Remove the USB and insert it in the sick computer
  • Boot the Sick computer
  • Press F12 and choose to boot from the USB
  • Follow the prompts
  • A Welcome to xPUD screen will appear
  • Press File
  • Expand mnt
  • sda1,2...usually corresponds to your HDD
  • sdb1 is likely your USB
  • Click on the folder that represents your USB drive (sdb1 ?)
  • Confirm that you see driver.sh that you downloaded there
  • Press Tool at the top
  • Choose Open Terminal
  • Type bash driver.sh
  • Press Enter
  • After it has finished a report will be located on your USB drive named report.txt
  • Remove the USB drive and insert back in your working computer and navigate to report.txt

    Please note - all text entries are case sensitive
Copy and paste the report.txt for my review
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#13 uptick

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Posted 04 April 2012 - 05:10 PM

Ok I loaded the USD drive with the software, booted up my sick computer, am in the XPUD screen, File System, mnt folder and sda 1 folder (only one folder in mnt. I do NOT see any driver.sh at all. Should I look in some of the folders in sda1.. (There is a drivers folder in the Dell folder however I haven't seen a driver.sh). What would you like me to do next.

Edited by uptick, 04 April 2012 - 05:10 PM.


#14 gringo_pr

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Posted 04 April 2012 - 05:40 PM

while booted into XPud try removing the usb and putting it back in


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#15 uptick

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Posted 04 April 2012 - 06:23 PM

ok.. I tried a reboot a few times, I took the USB out while up and running and stuck it in again ..I even erased the UBS and reloaded it again. Still no driver.sh showing up. However I did get another folder showing up in the mnt folder (empty thou). I will keep trying. The driver.sh is suppose to show up in the mnt/sda1 folder correct?

Any more suggestions. ( i am assuming i was to download the program onto the USB, not the hyperlink)

Thanks for your help

Edited by uptick, 04 April 2012 - 06:35 PM.





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