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DDS wont load.


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#1 bigmart

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Posted 03 April 2012 - 09:49 AM

Background:
Dell Dimension 3000 (6 or 7? years old), Windows XP newly installed from an original Microsoft CD (with hologram), only 1 hard drive, one partition fully formatted, Comodo anti-virus installed.
Had a virus problem some weeks ago, colleague 'Fixed' it and reinstalled Windows XP, pc appeared to run ok but I found I couldnt delete one particular file so I formatted the entire drive and re-installed XP again from genuine Widows CD and loaded updates including SP3, but still couldnt replace the file. I have since downloaded various malware products including DDS but this is deleted as soon as it finishes downloading, I have tried copying it via flash drive from my laptop (to which it downloads without problem) but it disappears moments after. Nothing showns up on the virus scans I have done but I think it must still be infected despite a complete format of the C drive.
DDS Download was giving "access denied " error - tried three different save locations - all the same error however Comodo fired up a threat warning just now and now the download starts but then just sticks after 10 or 20% complete.
I posted first on the "Am I infected" forum (topic 446792) and have been re-directed here.

I tried to follow the "Prepration Guide" but obviously was not able to run the DDS scan. The GMER log is attached.

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#2 myrti

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Posted 09 April 2012 - 06:46 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.
If you are unable to create a log because your computer cannot start up successfully please provide detailed information about the Windows version you are using: What we in particular need to know is version, edition and if it is a 32bit or a 64bit system. [/b]
If you are unsure about any of these caracteristics, just let us know and we'll help you figuring it out. Please also tell us if you have your Windows CD/DVD handy.


Please include a clear description of the problems you're having, along with any steps you may have performed so far.

Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.

Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.
We need to create an OTL Report
  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • In the custom scan box paste the following:
    msconfig
    safebootminimal
    activex
    drivers32
    netsvcs
    %SYSTEMDRIVE%\*.exe
    /md5start
    explorer.exe
    winlogon.exe
    wininit.exe
    hlp.dat
    /md5stop
  • Push the Posted Image button.
  • Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extra.txt<--Will be minimized

Also: The gmer log isn't showing in your post, could you please try to attach it again?

In the upper right hand corner of the topic you will see a button called Watch Topic.I suggest you click it and select Immediate E-Mail notification and click on Proceed. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.

After 5 days if a topic is not replied to we assume it has been abandoned and it is closed.

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

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#3 bigmart

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Posted 10 April 2012 - 02:53 AM

Hi Myrti,
Thanks for your response.
Unfortunately I am going abroard on business for 3 weeks so suggest I re-post this when I return.
Many thanks,

Martin

#4 myrti

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Posted 10 April 2012 - 07:14 AM

Hi,

that is probably for the best. I will go ahead and close this then.

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

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#5 myrti

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Posted 25 April 2012 - 03:09 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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